# Network Services Connect

> Access Ericsson hardware support, site analytics, and field technician tools. (iPhone/iPad app by Telefonaktiebolaget LM Ericsson.)

- Source: https://appshunter.io/ios/app/network-services-connect/id1395934099 (this page in markdown: same URL + `.md`)
- Developer: [Telefonaktiebolaget LM Ericsson](https://appshunter.io/developer/472944329)
- Category: Business, Utilities
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 15.8 · 64 MB
- Languages: Arabic, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Portuguese and 6 more
- Released: 2018-07-25
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/network-services-connect/id1395934099/reviews.md

## What is Network Services Connect?

Ericsson Network Services Connect is an application developed by Ericsson to provide access to different services, offered by Business Area Networks to its customers.

The following modules are available in the current version:
Hardware Services Connect: a suit of functionalities, that provides access to different hardware support services offered by Ericsson to its customers, such as:
—	RMA: hardware reverse logistic allowing to submit replacement request for the faulty equipment found on site;
—	Insights: extensive historical reporting on the hardware replacements on site;
—	Site Analytics: extensive online reports on the status of site nodes made upon user on-demand request.

Connected Technician: a suite of Ericsson Mobile services to be used onsite, powered by analytics and intelligence. Connected Technician empowers the field technicians to complete complex build and troubleshooting procedures with a few clicks of the hand-held device. This module is enabled by a combination of multiple automation services, namely:
—	Ericsson work flow management tool (EriSite)
—	Ericsson Radio Site Analytics

This solution provides offline mode as well as barcode scanning, location and other features.
Software is dedicated for Ericsson employees, third parties and customers.

Application can be accessed only by authorized users, who need to have Ericsson accounts and be enrolled for Ericsson strong authentication.

## Key features

- Hardware support services
- RMA for equipment replacement
- Historical hardware reporting
- Site node status analytics
- Connected Technician services
- Automated workflow management
- Offline mode and barcode scanning


## Frequently asked questions about Network Services Connect

### What is Network Services Connect used for?

Network Services Connect provides authorized users with access to hardware support services, including submitting replacement requests for faulty equipment and viewing historical reports. It also offers field service tools for technicians, powered by analytics and intelligence.

### Who can access Network Services Connect?

Access to Network Services Connect is restricted to authorized users who possess Ericsson accounts and are enrolled for Ericsson strong authentication. This includes Ericsson employees, third parties, and customers.

### Does Network Services Connect work offline?

Yes, Network Services Connect offers an offline mode, allowing users to access its functionalities even without an active internet connection. This is particularly useful for field technicians.

### What kind of analytics does Network Services Connect provide?

The application offers extensive historical reporting on hardware replacements and online reports on the status of site nodes. The Connected Technician module is also powered by analytics and intelligence for troubleshooting.

### What devices does Network Services Connect support?

Network Services Connect is supported on iPhone, iPad, and iPod devices. It is designed for mobile use by field service personnel.

### How often is Network Services Connect updated?

The application was last updated on May 30, 2026, with version 1.25.0. This indicates a recent update, suggesting ongoing development and maintenance.

### Is Network Services Connect free to use?

Yes, Network Services Connect is available for free. There are no in-app purchases or subscription fees associated with its use.

### Does Network Services Connect have ads?

No, Network Services Connect does not contain advertisements. The application is ad-free, providing an uninterrupted user experience.

## Version history (last 5 releases)

### 1.25.0 — 2026-05-30

- 16 KB page memory support
- mRMA: Warranty check, white list for serials, monthly limit for products, improvements
- pre-requisites for future React Native upgrade
- add privacy policy note and link

### 1.24.0 — 2025-09-20

Upgraded the app framework to React Native 0.79.5.
Updated dependencies and fixed post-upgrade bugs.
Groundwork for future features.

### 1.23.2(84) — 2025-03-08

- New Code Push server to instantly get the latest features & fixes
- HW Reports and Usage Dashboard     
- Enhanced Battery and Power Backup Reports for Site Controllers        
- Neighbor Information and Temperature Readings for Microwave Nodes       
- Connectivity Diagram Comparison has been added on Mobile Application       
- Simplification of RAN Connectivity Diagram
- WI-35: Collect Small ESI based on Baseband Restart Alert      
- Update per-branch RSSI parsing to support latest Moshell version

### 1.23.1(83) — 2024-12-07

iOS 18 compatibility

### 1.22.3(77) — 2024-10-05

New user settings for the notifications
SFN improvements

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All apps by Telefonaktiebolaget LM Ericsson: https://appshunter.io/developer/472944329

## Related topics

[hws connect](https://appshunter.io/ios/topics/hws-connect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*