# NetX360® Mobile — user reviews > 31 indexed App Store user reviews of NetX360® Mobile by Pershing, LLC, rated 1.97/5 from 75 ratings. - Source: https://appshunter.io/ios/app/netx360-mobile/id871993127/reviews - App overview in markdown: https://appshunter.io/ios/app/netx360-mobile/id871993127.md - Rating breakdown: 5★ 14 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 49 ## Newest reviews (16 of 31) ### 1/5 — Crashing Issues *2022-05-05* The app is now constantly crashing, have uninstalled and reinstalled multiple times. New version is worse on iOs! Fix it! ### 1/5 — Avoid if Possible *2022-02-16* This app feels like it was designed by a child in 2010. I absolutely avoid using this app for anything other than mobile check deposit. ### 1/5 — Can’t even log in *2021-11-20* Just installed the app in order to start using it. I am already an authorized user with access to the desktop version. But your log in screen indicates my password expired, yet only allows for passwords that are 8-digits. My original password has been 9-digits or more for years, so it will not even accept the current one. After updating a “new” password to a 8-digit one, it does not allow you to move forward. Recent update states you made improvements to your password requirements screen. Well, it’s not working. ### 1/5 — Horrible *2021-07-15* This app needs to mirror the web desktop version. It doesn’t. Transfers are buggy. Account names don’t show correctly. Tech Support doesn’t handle the mobile app!!!!!! 8 phone calls to work out simple issues unresolved. Don’t trust this. ### 1/5 — Can't Log In *2021-07-12* The text box for the password doesn't allow enough characters to enter my full password, so I can't even log in. ### 1/5 — Will not open, and unusable *2021-03-29, version 4.55.0.1* App will not open and is unusable. Next to impossible to report the errors as well. ### 1/5 — Terrible *2020-08-25* I have an iPhone 6s Plus and I can’t deposit checks since the apps last update. Called customer service and their only advice was to remove and reinstall app which I did 2x but still cannot mobile deposit check. ### 1/5 — Why Isn’t This App Better *2020-03-23, version 4.48.0.0* A trillion dollar firm should be able to make a usable app. ### 1/5 — Awful *2020-01-15, version 4.47.0.2* Keeps saying that the app is invalid. Let’s get a working app it’s 2020 let’s go. ### 1/5 — App crashes *2019-12-11, version 4.47.0.2* My app keeps crashing ### 1/5 — NetX360 *2019-08-21, version 4.44.0* The system is always crashing Telling me to call help desk I change my password and works on The computer but not the mobile Version. It worked till the last week Now is always saying that it is Unavailable. What’s up? ### 1/5 — Horrible *2019-07-01, version 4.44.0* Check deposit doesn’t work. Hard to navigate. Not responsive. Hard to search for clients . ### 1/5 — Worthless *2018-12-07* Installed the app to see what functionality is available. Log in no problem. Goes to Face ID set up and hangs. Won’t move past that screen. I am on an iPhone X and have the latest iOS update installed. Waste of time. Use Net X 360 mobile if you need to access this on a mobile device. ### 1/5 — Want to like. *2017-07-18, version 4.25.0* Called tech support and after a restart on my phone he suggested deleting app and then try it again. It worked!!! Now every time I want to sign in I delete app and re-download. Hard to like. ### 1/5 — Security questions *2015-11-05, version 4.10.1.1* Just downloaded the app. When I tried to logon to my Voya IRA it is asking for the answer to a security question I never answered any where. Any way around that? ### 1/5 — If I only had...a choice *2015-09-06, version 4.9.0* I would use something else But my broker dealer uses Pershing so... I'm stuck with it Pershing's technology performs erratically And their revisions make it more arcane and harder to navigate Oh, well... ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile Check Deposit DOES NOT WORK *2025-04-03* Issues all year making check deposits - super unreliable. Updates were made 2 days ago to the app yet I have not been able to deposit a check for a week. ### 1/5 — Tinab *2025-03-21* It constantly freezes where nothing responds. I have to uninstall and reinstall nearly every time I want to use it. I am admin and use primarily for mobile check deposit. Very frustrating. ### 1/5 — Very Bad App *2025-03-13* The star reviews keep going down but this developer has done nothing to addess all of these issues ### 1/5 — Surprisingly bad *2025-02-23* This app is unresponsive and full of what appeared to be bugs. Cannot get client information on a consistent basis. App crashes regularly please update. ### 1/5 — Pershing should be embarrassed to offer this to clients *2025-01-24* I’ve had this app for a couple of years. Some days, like today, it just doesn’t open past the startup screen. However, considering the pathetic UI, limited functionality of the app (despite what seems to be an overwhelming # of tabs) and frequent bugs-they’re probably doing users a favor by not having it open. Mind blowing that a huge company like Pershing/Bank of New York has such sad sad technology. ### 1/5 — Terrible *2024-12-30* The worst app I have ever had the displeasure of using. Mobile check deposit rarely works. Have to reinstall the app every time. Turns what should be a 5 minute process into a 10-15 minute one. ### 1/5 — Horrible *2022-12-22* Needs to be completely redesigned. Certain buttons are unusable because of their locations on the screen. Just overall awful design. ### 1/5 — App is stuck in a crash loop *2022-09-08* After signing in initially, I now am stuck on a continuous loop of the app crashing when trying to access it. Right now it’s completely unusable. ### 1/5 — Update makes it unusable *2022-08-19* Ive tried 8 times to uninstall And reinstall and It keeps crashing. I missed todays Market hours to put an important trade through….wonderful app really bravo. Pershing is a huge company and bank of New York Mellon…you would think they would come out with a better app and trading platform as whole. Fidelity, TD and Schwab have better platforms hands down. Please Pershing hire a team of developers that know what they are doing…..you are going to lose clients if you can step it up and keep pace with todays tech. Also you need to improve the Client facing app as well. ### 1/5 — Constant crashing *2022-05-18* How can a company with a market cap of $35 billion somehow have an app worse than the local smoothie shop down the road? Constantly reinstalling the app each time I need to use it - same complaint as many others and I’m using newest iOS and iphone 11. ## Most praised reviews (5 highest-rated) ### 5/5 — It has lot of improved features *2020-09-24* The new updated version has lot more features and works fine. Not sure about the negative reviews. ### 5/5 — Functional *2014-05-13, version 4.0.0* Lots more capabilities in the new version. We'll done! ### 4/5 — Mobile Deposit Great , issues opening app *2020-01-10* I love the mobile deposit feature! It works great! I have had issues opening the app for several months now. If I try to open it by clicking the icon, or searching it on my phone I get the error that “the application used to launch NetX360 is invalid” and it closes out. I can still access the app by launching it from the App Store. Very quirky. I hope you fix that issue soon. ### 3/5 — Doesn’t open unless I reinstall *2026-05-11* Seems that I have to uninstall and reinstall every time I need to get into. ### 3/5 — Wish this was better *2016-09-28, version 4.18.0* Limited functionality. New version says touch ID enabled. I went through all the settings logged in and out and I don't see any Touch ID. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*