# Neutrogena Skin360®

> AI-powered selfie skin analysis for personalized skincare routines and product recommendations. (iPhone/iPad app by Johnson & Johnson Consumer Inc..)

- Source: https://appshunter.io/ios/app/neutrogena-skin360/id1434785961 (this page in markdown: same URL + `.md`)
- Developer: [Johnson & Johnson Consumer Inc.](https://appshunter.io/developer/1434785960)
- Category: Health & Fitness, Lifestyle
- Price: Free
- Rating: 3.30/5 from 340 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 52 MB
- Languages: English
- Released: 2018-09-26
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/neutrogena-skin360/id1434785961/reviews.md

## What is Neutrogena Skin360®?

Ready for an expert opinion? Take a selfie! Using your smartphone camera, the
Neutrogena Skin360® app measures your skin by analyzing 2,000+ facial attributes and
100,000 skin pixels. It instantly generates a Skin360 Score based on dark circles,
wrinkles, fine lines, and more.

Backed by dermatologist-recommended skincare brand Neutrogena, our innovative technology was
developed by analyzing more than 10,000 faces, including different ages and ethnicities.
The next-gen app even allows you to chat with your very own skin coach, NAIA™, who
provides personalized skin care guidance and product recommendations designed
specifically for you. Plus, with over 2.5 million product recommendations, virtually no two recommendations are the same. Download the app today to start your healthy skin journey.

Discover a Skin Care Routine Designed Just for You:

【SCAN】
- Neutrogena® Skin360® analyzes more than100,000 skin pixels and more than 2,000
facial attributes to provide you with a unique Skin360 Score each time you scan.
- It’s easy to use! Just take a 180° selfie to track your progress. (We recommend at least
one skin scan per week.)
- Using ARM NEON technology, the analysis is completed within 1 second and has a
detection speed 5x faster than before.

【MEASURE】
- Neutrogena Skin360® evaluates your skin by measuring dark circles, wrinkles, fine
lines, dark spots, and texture.
- Submit other lifestyle factors that could impact your skin such as sleep, exercise, and stress.
- Designed for all skin types! The Neutrogena Skin360® database was developed by
analyzing more than 10,000 different faces, ethnicities, and ages.

【TRACK】
- Your Skin360 Score changes as your skin does.
- Monitor your skin’s progress and improvement over time for healthier-looking skin.
- Compare your before and after selfies to watch how your skin changes based on your habits and skin care routines.

【PERSONALIZE】
- Get a personalized skin care product regimen based on your skin’s needs.
- Chat with your very own skin coach, NAIA™, who provides custom advice and insights to help you achieve your best skin ever.

【LEARN】
- Skin Science doesn’t have to be rocket science!
- NAIA™ will curate a list of recommended reads based on your skin concerns to help you become a skin health expert.

Let’s Get Social!
Instagram: @neutrogena
Facebook: http://www.facebook.com/neutrogenaUS
Twitter: http://www.twitter.com/neutrogena
YouTube: http://www.youtube.com/Neutrogena
Pinterest: http://www.pinterest.com/Neutrogena
Online: http://www.skin360app.com

Neutrogena Skin360® is compatible with iPhone® 6s or later. Requires access to the
iPhone camera to function.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

## Key features

- Selfie-based skin analysis
- Skin360 Score generation
- Personalized skincare guidance
- AI skin coach (NAIA™)
- Product recommendations
- Skin progress tracking

## What do users think of Neutrogena Skin360®?

Overall sentiment: positive

**Pros**

- 📸 Accurate facial scanning and analysis
- 👍 User-friendly interface and navigation
- 🎯 Personalized skincare routine recommendations
- 📊 Progress tracking with visual comparisons
- 💡 Innovative AI assistant (NAIA) for guidance
- 🛒 In-app product purchasing convenience
- 📱 Easy to download and install
- 🔍 Identifies specific skin concerns effectively
- ✏️ Ability to customize routines with own products
- 📚 Helpful blog section with skincare tips

**Cons**

- 🐛 Login and authentication issues
- 🐛 App freezes when adding non-prepopulated products
- ❌ Limited product selection (only Neutrogena heavily featured)
- ⚠️ Inconsistent scan accuracy and results
- 😕 Inaccurate skin condition ratings
- 🔐 Requires login every time (doesn't store credentials)
- 📦 Limited routine customization (only 3 products per session)
- 😤 Intrusive AI chatbot messages
- ⏱️ Lengthy setup process
- 🎯 Cannot reset trial start date
- 🚫 Restricts app navigation until routine completion
- 📵 Lacks push notifications for reminders

**Commonly reported bugs**

- Login fails with correct credentials
- App says user already registered when creating new account
- App freezes when inputting non-prepopulated products
- Data disappears after app freeze
- Inconsistent scan results from same location and lighting
- Cannot reset trial start date
- Reminder time settings revert to default
- Difficulty scanning outer eye area
- Shaky picture detection too sensitive
- Face positioning detection issues
- Inconsistent skin scoring between scans
- Cannot customize routine after selecting all Neutrogena products

**Most requested features**

- Push notifications for skincare routine reminders
- Ability to reset or restart trial period
- Support for more than 3 products per routine
- Increased support for non-Neutrogena brands
- Detailed product information for non-Neutrogena items
- Weekly mask and specialty treatment tracking
- Simple yes/no checklist for routine completion
- Ability to edit sleep, exercise, and stress levels
- Option to skip specific scans
- View multiple scans from same day
- Back button during setup process
- More comprehensive skincare product categories (eye cream, serums, exfoliants)
- Optional AI chatbot (only when requested)
- Improved face positioning guidance during scanning

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/neutrogena-skin360/id1434785961/reviews.md

### 1/5 — This app is awful

*2022-03-13, version 2.15.0*

It has potential but the bugs needs to be worked. I tried to register, it says I’m already registered which I didn’t think was weird considering I purchase all my Neutrogena products on their website. I tried to log in it says unable to login with information provided, fine so I change my password & it’s still not working. Tried several times to get in because the app seems very informative & helpful but I gave up trying. 🙁

### 1/5 — App won’t let me log in

*2022-01-08, version 2.14.0*

Downloaded app for first time today after using the website. App said I already had an account set up when I tried to set up my account, but I had only provided my email for skin care results on website and never chose a password. So hit forgot password and created new password then tried to log into app and kept getting an error that my info was incorrect! Not worth the hassle!

### 1/5 — This app doesn’t really do anything…

*2021-11-09, version 2.14.0*

I downloaded this looking for some insight on building a better skin care routine, I use a lot of Neutrogena products so I thought this would be kind of nice to get and maybe have it recommend certain products to me, which it did just not how I expected. It takes some photos of your skin before you start, I don’t have that great of skin, yet after taking the photos it tells me my skin is “great” and shows it at the high end of the rating bar, makes no sense as I’m loaded with acne very visibly. They just don’t support a lot of their own products on this app, it’s like they only push a handful of what they have on the market here and it doesn’t recommend most products when you put together a daily routine. I’d much rather have the option of doing it day by day to use certain products on certain days. Needs work here, I really felt like I wasted my time and gave you pictures of my acne for no reason.

### 4/5 — Need to start over trial

*2021-04-02, version 2.9.1*

AppRun smoothly however, I cannot reset the date in which to start the use to log my skin care over. I had to buy the products and give time for shipping and now it showing a lot of days as incomplete but I just didn’t have the products yet and I can’t figure out how to start it over which kind of defeats the whole point of the eight week trial so that is frustrating. Everything else though it’s been great but the purpose of it is to track it up for eight weeks and it has me listed as incomplete for first week because of that

### 3/5 — Lots of bugs and inconsistent readings

*2021-01-12, version 2.8.0*

The app has frozen twice now when trying to input products that aren’t in the prepopulated selections. When that happens all of your info disappears. First scan gave me different results than the second. Same light same spot, so that raises questions about accuracy. Seems like a cool idea but more likely just a sales and spam tool.

### 5/5 — Pretty good so far

*2021-01-09, version 2.8.0*

I’ve only just installed it a day or so ago but I keep waiting for ads to bombard me or they want $$$ or something. But so far the experience is very good which makes it more relaxing. They do promote or recommend their products when creating a plan (duh like they advertise for their competitions) but you can edit it with the product you use to create a skin routine. But their products they advertise right now all are on sell and cheaper than the retails. I of course looked into independent reviews to see if the products they recommended were good and they all had very good reviews. I’m just waiting for the other shoe to fall because it’s pretty good program that so far isn’t demanding you to buy their program or shoving commercials. I don’t usually do reviews but this one was worth my time to say it’s great.

### 5/5 — Holy Grail

*2020-11-14, version 2.7.1*

The app works great. I didn’t have high expectations. After the pictures of my face to my surprise they pinpointed every single skin concern I personally have for myself. They recommended products that already part of my skincare routine that I love. It even suggest some products I would have never thought to purchase that ended up being one of my favorites. It’s brilliant! I love it. It works and I highly recommend it.

### 4/5 — Cool concept

*2020-11-13, version 2.7.1*

I found it exciting that it could scan my face, and determine my “problem” areas. The area I wanted to focus on wasn’t an option, and they recommended to focus elsewhere. It is a Neutrogena application, so yes they only allow Neutrogena products as part of the routine. Cool concept and probably works well for others, but I’m not sure that I’ll continue to utilize this application.

### 5/5 — Works great

*2020-10-15, version 2.7.1*

I used the neutropenia skin360 app on my phone for a week and loved it. You need to scan your face twice a day. Once in the morning and once at night. Make sure you wash your face before you do the scan. It measures for things such as wrinkles, fine lines, dark under-eye circles, dark spots and smoothness. It takes a 180 degree screen shot of your face. It then gives you products it recommends based on your score you receive. I got the most recommended products and my face looks and feels 100% better. I love this app cuz it tells me what works best for me not anyone else. I have always wanted a skin care regimen created for just me and that’s what this app did. It told me all my problem spots and I had more than I would like to admit. Since using this app and recommended products I have had definite improvements on my skin and problem areas.

### 5/5 — Love this

*2020-10-08, version 2.6.0*

This app definitely helps with skin care especially people just getting into skin care it’s very simple tells you exactly what he needs to work on tells you the products you need to use I feel that a lot of people would benefit from an app like this thanks for providing it such a great app I can’t wait to see how well my skin improves from using this I feel that this app is very helpful especially with people that are just getting in the skin care tells you exactly what you need to work on does you what type of products you need to use and it can also keep it simple for people who have very busy lives

## Frequently asked questions about Neutrogena Skin360®

### What does Neutrogena Skin360® do?

Neutrogena Skin360® uses your smartphone camera to analyze your skin by examining over 2,000 facial attributes and 100,000 skin pixels. It provides a Skin360 Score based on factors like dark circles, wrinkles, and fine lines, and offers personalized skincare advice and product recommendations.

### How does the skin analysis work?

You take a 180° selfie, and the app's technology analyzes over 100,000 skin pixels and 2,000 facial attributes in about 1 second. It measures various skin concerns like dark circles, wrinkles, fine lines, and texture, and can also consider lifestyle factors.

### Is Neutrogena Skin360® free to use?

Yes, the application is available for free. There are no in-app purchases or advertisements mentioned in the provided description.

### What are the compatibility requirements for Neutrogena Skin360®?

The app is compatible with iPhone 6s or later and requires access to the iPhone camera to function. It is designed for all skin types, with a database developed from analyzing over 10,000 different faces.

### Can I track my skin's progress with this app?

Yes, the app allows you to track your skin's progress and improvement over time. You can monitor your Skin360 Score changes and compare before and after selfies to see how your skin evolves with your habits and skincare routines.

## Version history (last 1 release)

### 2.17.1 — 2022-08-10

This version brings performance improvements and bug fixes.

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## More apps by Johnson & Johnson Consumer Inc.

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All apps by Johnson & Johnson Consumer Inc.: https://appshunter.io/developer/1434785960

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*