# New American Funding — user reviews > 132 indexed App Store user reviews of New American Funding by New American Funding, LLC, rated 4.90/5 from 18,883 ratings. - Source: https://appshunter.io/ios/app/new-american-funding/id1456825557/reviews - App overview in markdown: https://appshunter.io/ios/app/new-american-funding/id1456825557.md - Rating breakdown: 5★ 17,389 · 4★ 903 · 3★ 242 · 2★ 74 · 1★ 275 ## What do users think of New American Funding? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Efficient payment process - 👍 User-friendly portal - 🚀 Quick and effective - 👍 Smooth and simple - 👍 Great customer service **Cons** - 🐛 Login issues - 🐛 Password reset problems - 🐛 Payment issues - 🐛 Registration problems - 🐛 Unreliable app - 🐛 Lack of features **Commonly reported bugs** - Login not recognized - Password reset not working - Payment processing errors - Registration process issues - App crashing or not loading **Most requested features** - Allow split payments - Enable custom payment amounts - Allow weekend payments - Add half payment option - Integrate Face ID - Improve password management ## Newest reviews (12 of 132) ### 3/5 — App locks up *2026-08-01, version 10.1.1* Every time I make a payment the app locks up. ### 3/5 — Payment frequency *2026-06-29, version 9.4.1* I really wish you had biweekly payments available. If you did, I would be ahead of time with my payments and a lot less likely to forget because I would be enrolled in auto pay. I get paid biweekly not by monthly not on a specific date so I can’t enroll in auto pay. ### 5/5 — No Hassle *2026-04-12, version 9.4.1* The NAF application works flawlessly ### 5/5 — Ethan *2026-04-09, version 9.3.6* Good job ### 5/5 — Principal option A+ *2026-03-29, version 9.3.6* I like that they openly have the option to pay extra on the principal as opposed to other companies that hide that option and require a mailed check or a phone call in hopes to keep the loan full term at full interest gains. ### 4/5 — Traducción en la página *2026-03-01, version 9.3.6* Que también cambien el idioma para entenderlo mejor y saber cómo está trabajando mi dinero en la deuda de mi casa ### 4/5 — App review *2026-02-09, version 9.3.6* Most months this App is malfunctioning, there’s usually an issue. ### 2/5 — I always have change my password *2026-01-31, version 9.3.6* I appreciate the extra security but I get tired of always having to change my password ### 5/5 — Easy to navigate *2025-12-28, version 9.2.6* Simple, easy and customer friendly ### 5/5 — 10 stars!! *2025-12-07, version 9.2.6* I’ve had the best experience with NAF. Don Menke, my lender was the absolute best! He answered all questions and stayed involved even after the closing was done! I HIGHLY recommend NAF and SUPER highly recommend Don!! ### 2/5 — Why did it change *2025-11-02, version 9.2.6* This used to be a great app. I used to be able to make extra payments and indicate where the payment should be applied; such as principle, escrow, etc. However now all I can do is make an extra payment who knows how it will be applied. This is a terrible change! ### 5/5 — BEST APP *2025-10-01, version 9.1.6* THE BEST APP IN THE INDUSTRY ## Most critical reviews (10 lowest-rated) ### 1/5 — App issue *2026-06-19, version 9.4.1* System issues, yet the customer foots the bill. Very disappointed ### 1/5 — App Issues *2026-03-03, version 9.3.6* Been having issues with my autopay working and it’s one of those things where I don’t want to overpay. It says my autopay is on but didn’t draft me and now I live in fear of overdraft since idk if they’re going to autopay me later. Also the app is absolutely terrible at providing tax information. The area labeled “tax information” did not help my tax person in the least. ### 1/5 — Mailbox will be filled *2026-02-02, version 9.3.6* I’ve never received more mail in my life from a company… ### 1/5 — Useless since update *2025-12-11, version 9.2.6* It takes four taps to trigger the actual login since the update ( instead of it working automatically to trigger security check). Load time is loooong. And then you can’t get into the so without declining to get push notifications from the app EVERY time. Takes 2 minutes to get to the dashboard and jumping through hoop’s. This version is useless. ### 1/5 — This app always has problems *2025-11-15, version 9.2.6* Every few months I have problems logging into the app. ### 1/5 — Bad update *2025-11-06, version 9.2.6* For three years, I’ve had no problems with the app and now with this last update I can’t login. I can’t reset my password. It gives me an error with everything I do. ### 1/5 — Payment not processed on current date *2025-11-01, version 9.2.6* Payment due on Saturday, payment not processed until following Monday! ### 1/5 — Scam Artists *2025-10-15, version 9.1.6* Below zero!!!!! LIES AND MORE LIES, somehow these people are licensed to rob you!!! Gaslighters ALL the way!!!! ### 1/5 — Registration is impossible *2025-09-05, version 9.1.6* Tried to register as a new account and it acts like I already have an account. But I’ve never registered before ### 1/5 — 😡 *2025-07-01, version 9.1.6* This app makes it impossible to split up my mortgage payments. And my mortgage has not remained the same as promised ## Most praised reviews (10 highest-rated) ### 5/5 — Best Company Ever *2026-08-28, version 10.1.1* Best customer service, easy process and quick response. The best mortgage lender I have ever had. Thank you NAF!! ### 5/5 — Súper fácil *2026-08-19, version 10.1.1* Me encanta ### 5/5 — Easy to use *2026-08-14, version 10.1.1* I’ve had my mortgage with NAF for several years and find the app very easy to use. I love the tools and features! ### 5/5 — The best of the best *2026-08-06, version 10.1.1* Has always delivered the best service at the best time for me and my family ### 5/5 — Easy peasy *2026-07-31, version 10.1.1* The app makes doing just about everything easy. I don’t enjoy sitting on hold for any time at all so the app makes it easy for me to get things done without talking to anyone. I also like looking at all the information about our loan that I would normally not be aware of or even know to ask about it. Thank you, TonyModMan ### 5/5 — Recommend *2026-07-31, version 10.1.1* The best! Been very easy to work with and easy to get ahold of. I’d recommend to anyone ### 5/5 — Payments *2026-06-27, version 9.4.1* Easy access ### 5/5 — Great mortgage service *2026-06-16, version 9.4.1* Great mortgage service with amazing customer service ### 5/5 — Automotive Mech *2026-06-02, version 9.4.1* Awesome customer service ### 5/5 — Excellent system *2026-05-17, version 9.4.1* I have had a lot of experience with mortgage servicer in my 70 years existence and this is one of the best if not the best servicer. They have given me low interest and great customer service since the first time I have been a customer. A job well done!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*