# New Jersey Natural Gas — user reviews

> 17 indexed App Store user reviews of New Jersey Natural Gas by Smart Energy Systems LLC, rated 4.80/5 from 2,354 ratings.

- Source: https://appshunter.io/ios/app/new-jersey-natural-gas/id1619841470/reviews
- App overview in markdown: https://appshunter.io/ios/app/new-jersey-natural-gas/id1619841470.md
- Rating breakdown: 5★ 2,127 · 4★ 117 · 3★ 36 · 2★ 12 · 1★ 62

## Most critical reviews (10 lowest-rated)

### 1/5 — Apple Pay and Venmo doesn’t work

*2026-08-28*

Fix your app

### 1/5 — App

*2026-04-14*

Not working properly

### 1/5 — John

*2026-02-19*

Very bad customer service very bad app

### 1/5 — Slow response

*2026-01-06*

Slow response on sign in waiting for code

### 1/5 — Log in stinks

*2025-02-12*

Stinks glitz each time

### 1/5 — Apple Pay doesn’t work

*2024-11-24*

New Jersey Natural Gas through the app gives you an option to pay using Apple Pay but when you select Apple Pay, you get an error message stating it’s not a recognized form of payment.

### 1/5 — Can’t log onto app

*2024-09-07*

Every time I try to log on with my correct username and password the app asks me where I’d like an authentication code sent, but it doesn’t have any options and I can’t type anything. When I hit next it says that it doesn’t recognize my username or password for my account.

### 1/5 — App doesn’t work

*2023-12-07*

I have tried logging in multiple times, including using Face ID and resetting my password and the app just continues to give an authentication error.

### 1/5 — Login issues

*2023-10-18*

I had the same problem as the prior post. Can’t login with the mobile app with credentials or Face ID but can login fine on website. 

Something is wrong with the app!!

### 2/5 — Rate

*2026-06-25*

Price of gas is astronomical and everyone’s looking for ways to avoid

## Most praised reviews (7 highest-rated)

### 5/5 — June

*2026-06-02*

I like the app it’s very easy to use

### 5/5 — User friendly payment app

*2026-03-05*

Easy to use, and quick loading. No bells and whistles or other distractions. Login, pay your bill and log out. That simple, that quick. I’m sure there’s more to do in the app, but paying your bill is simple.

### 5/5 — It’s easy to use

*2025-01-10*

I love this app is useful and easy to navigate

### 5/5 — 2 Step Verification

*2024-07-31*

Wasn’t able to login due to 2 Step verification, I deleted the app and downloaded it again it fixed my problem with 2 step verification.  I was able to get code and sign up for biometric login

### 5/5 — Hate to pay

*2024-04-02*

I hate pay my gas bill. This app. Takes the pain away! ♥️♥️🤣🤣😜

### 2/5 — Troubling

*2025-09-02*

Trouble paying bill through app

### 2/5 — Login Issues

*2023-10-07*

Tried logging in using Face ID and goes back to log in screen. So then I enter my password and I get an error message: “ Authentication was not successful because the user failed to provide valid credentials.” 
Well I know my password is 100% right because it’s a saved password and when I click the password box I literally scroll through and choose the one for this account and I also used it on the website afterwards and I logged in through the website.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*