# New Mexico Bank & Trust — user reviews

> 10 indexed App Store user reviews of New Mexico Bank & Trust by Heartland Financial USA, Inc, rated 3.10/5 from 39 ratings.

- Source: https://appshunter.io/ios/app/new-mexico-bank-and-trust/id897518184/reviews
- App overview in markdown: https://appshunter.io/ios/app/new-mexico-bank-and-trust/id897518184.md
- Rating breakdown: 5★ 13 · 4★ 5 · 3★ 3 · 2★ 8 · 1★ 10

## Most critical reviews (10 lowest-rated)

### 1/5 — They’re careless with your personal data

*2025-06-16*

The new bank that took over for the old NMB&T was careless transferring data over and started sending my info to the wrong address and the wrong email. If they’re that careless with your data, can they be trusted with a secure app?  
Moved my money to a real bank as soon as I could

### 1/5 — Transfer of money impossible

*2019-10-23*

There is a link to transfer money but when you try to add to who it’s impossible to add anything app or website.

### 1/5 — Worst banking app ever!

*2016-02-14*

This app never works as advertised. Crashes, can't load account details consistently, even customer service numbers in the app are met with dead air or error messages. It's 2016 figure it out already, fire your Dev Team and get a new one if needed but whomever built this app needs to go back to school!

### 1/5 — Doesn't work with my 4S

*2014-08-12*

I loved the previous edition. The new app does not work on my 4S. In particular the I can't set a date on the bill pay. This renders the bill pay portion completely useless. I would give 0 stars if I could.

### 1/5 — Huge Downgrade

*2014-08-01*

The new App may have bill pay, but is a huge step down from the previous version.

Not only is the interface sluggish and cumbersome. But the lack of a check deposit feature, has guaranteed that I will no longer be using NMBT as my bank. It's a pity that they had to screw up a good thing.

### 2/5 — Remote Check Deposit

*2022-07-14*

The remote check capture feature is so frustrating. Just as you get your pictures snapped of front and back and are ready to click submit, it logs you out. I tried five times last night to deposit a check. This is not the first time to struggle with this.

### 2/5 — App is horrible

*2017-01-16*

I am so sick and tired of this app. It is very temperamental and does not work half the time. I am seriously thinking of going to a different bank that has equipment that actually works.

### 2/5 — Pretty bad

*2014-12-01*

Compared to other banking apps, this one is clumsy. It's slow loading, the interface is awkward, it crashes frequently-- somewhere along the way I lost the ability to deposit checks from my phone. Not so savvy if you ask me.

### 3/5 — Zelle doesn’t work

*2023-08-31*

I am supposed to receive a payment through Zelle but the “Send with Zelle” button does nothing. Or anything regarding Zelle. Frustrating. Online “help” documentation and videos regarding the usage of Zelle are useless.

### 5/5 — Great Improvement

*2014-07-22*

Great improvement from the old App.  Love that I can make a deposit from my iPad.  Just remember that you need to enable the mobile deposit feature from your computer before you can utilize the function on your device.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*