# New Relic — user reviews > 162 indexed App Store user reviews of New Relic by New Relic, Inc., rated 3.90/5 from 70 ratings. - Source: https://appshunter.io/ios/app/new-relic/id594038638/reviews - App overview in markdown: https://appshunter.io/ios/app/new-relic/id594038638.md - Rating breakdown: 5★ 41 · 4★ 8 · 3★ 3 · 2★ 7 · 1★ 11 ## What do users think of New Relic? Overall sentiment: negative **Pros** - 👍 Clean and intuitive user interface - 🚀 Fast and responsive performance - 📊 Good overview of key metrics at a glance - 🔔 Push notifications for alerts and errors - 📱 Convenient mobile access to monitoring data - 🎨 Well-designed graphs and charts - 🔄 Multi-account support - ⚡ Quick app load times **Cons** - 🐛 Frequent crashes and freezes - 🔐 Broken authentication and login issues - ❌ Limited functionality compared to web version - 🔄 Constant unexpected logouts - 📊 Missing saved log views and filters - 🚫 No SSO/SAML support - ⚠️ Unreliable alert and incident status display - 🔗 Deep linking and URL sharing broken - 📱 Poor iPad optimization - 🔍 Broken query and log viewing functionality - 🎯 Cannot accept variable changes in dashboard - 💾 Data not persisting across sessions - 🔌 App redirects prevent web access - ⚙️ Limited configuration options **Commonly reported bugs** - App crashes on startup or launch - Login screen hangs or freezes - Session expired errors in login loop - Constant unexpected logouts - SSO and SAML authentication broken - Okta redirect not working in app - Face ID login loops infinitely - Graphs show 'No content to display' - Dashboard filters cleared when switching pages - Alerts and incidents show wrong status - Charts rendering incorrectly or unreliably - Data colors mislabeled in graphs - APM service click leads to stuck acknowledgement screen - Saved log views not accessible - App freezes when opening - Widget login requirement - Mobile data view stuck on loading - Sparklines frozen or stuck - Unresponsive UI on iPad Air 2 - Cannot interact with app on iPad - Email verification link returns 404 - Push notifications arriving in bursts - App doesn't work on iOS 7 and iOS 8 - Layout failures on iPad in landscape mode **Most requested features** - SSO and SAML login support - Saved log views on mobile app - Custom time picker for date ranges - Auto-refresh or pull-to-refresh functionality - OpenTelemetry data support - Infrastructure and third-party tools monitoring - Synthetic transactions monitoring - Host metrics section - Ability to act on incidents from app - Custom alert sounds - Widget support for iOS - Drill-down into specific transactions and errors - Server-level application statistics - External services tab - Selective app alerting configuration - Network IO metrics in server summary - Increased device limit (more than 3 devices) - Improved graph y-axis scaling - Desktop link on mobile site ## Newest reviews (15 of 162) ### 2/5 — Buggy *2026-04-16, version 6.9.20* There’s no way to accept a variable changed in a dashboard (there’s only the cancel button) with the IOS app. This is key to monitor a dashboard ### 2/5 — Dated, poor app *2025-09-18, version 6.9.13* For the price our company pays monthly for new relic, this app is a total joke. You are unable to see basically anything meaningful like you can on the desktop app. Our team will be rolling a custom solution for this. ### 2/5 — Difficult UI, less functionality than web *2025-07-01* To keep it short, I really struggle with the app where I don’t struggle with the web app. Querying is broken, log viewing is nonsensical, deep linking or URL shortening coming from New Relic’s own URL’s does work (really annoying when a teammate links something on Teams or Slack and you can’t see what they do)… this app is just an unfortunate mess all around. Good for minor checking of basics but beyond that you need to check on web. ### 2/5 — No access to saved log views *2025-01-16* Not having access to the saved log views on the mobile app makes it way too difficult to quickly search the logs when an issue comes up. If I try to go online on my phone to new relic, it redirects back to the app which is super annoying since now I have to delete the app, go online, look at the logs using my saved views and determine whether an issue needs critical attention. Please allow for accessing saved log views, trying to add filters on the mobile app every time I need to view specific logs is too slow. ### 2/5 — Buggy app *2024-03-23* NR should do lots more validation on mobile app. **Developer response:** Hi icuhowie, Dashboards was originally implemented to only filter the current dashboard for filters, or if a chart was setup with a target dashboard for filters, that would open to the target dashboard with that filter applied. Recently on the web for dashboard pages, filters now apply across pages, however we haven't implemented that yet on the mobile app. Thanks for letting us know you would like this feature request! ### 3/5 — No OpenTelemetry support *2023-06-27, version 5.3.0* Unfortunately there seems to be no support for data sent through OpenTelemetry :-( ### 1/5 — No SSO login options? *2023-03-22* We use SAML/OATH and SCIM for New Relic. Works great in a browser, but no SSO sign-in option for the mobile app. Please address. **Developer response:** Hi haakebecks, thanks for taking the time to review our app. The New Relic mobile app does use a browser based login flow for security purposes and we're sorry to hear about your negative experience. We're always trying to make our app better and have forwarded your feedback to our product team. We'd love to hear more of your feedback, if you're interested you can email us at mobileappsupport@newrelic.com ### 1/5 — Redirecting from Okta doesn’t work *2023-03-18, version 4.7.1* I am trying to connect from link redirection via Okta, I can do it via safari without issues, but in mobile app I am getting an error that the link is unapproved by application ### 1/5 — No quality control? *2023-03-04, version 4.6.0* “No content to display” in many graphs… what is this? 🫠 ### 4/5 — Works *2022-10-11, version 4.4.2* Update (10/10/22) : login is working now. Looks like recent update broke the login at tall. Always shows an error saying link you are trying to open is not supported in app. ### 1/5 — 4.4.2 still doesn’t show the widget *2022-09-29, version 4.4.2* IP12Pro iOS 16.0.2 Widget asks to login ### 1/5 — Ver 4.4.0 - barley function if. *2022-09-18, version 4.4.0* Seems NewRelic does not do any type of function/regression testing before releasing. Filters on a dashboard that has multiple pages has never worked. Filters are cleared out when you switch pages in a dashboard. Based on just this it makes the app useless. ### 1/5 — Can’t log into app *2022-06-22* Can’t log in anymore. The web mobile version on the browser is horrible. **Developer response:** Hi Digital121hippie, We are sorry you are having trouble logging in. Please contact us at mobileappsupport@newrelic.com, and we can try to figure out why this is happening to you. ### 1/5 — Unfortunately *2021-07-30, version 3.76.1* Sad to uninstall, but can’t ignore racist and homophobic founder, Lew Cirne ### 1/5 — This app is worthless *2021-05-15* What’s the point of being able to view an incident if you can’t act on it? This app is a completely lazy and incompetent effort. It’s a stripped-down, pretty much view-only look at the app. It’s completely pointless and it’s super annoying to find that out on the weekend while I’m on call. **Developer response:** Hi jengermanny, thanks for the review. Is there anything in particular you would love to see in the app? There is an in-app feedback, in the left nav, for any requests you might have of features you feel are missing from within the app experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login system is broken *2026-01-03, version 6.9.15* The app constantly logs you out which breaks alerting, notifications and is extremely frustrating. To make it worse, you then have to nominate a prior login to “end”. Which login was your phone? Good luck no device details provided. Hostile design ### 1/5 — Worst app than before *2025-05-17, version 6.9.6* The app was good initially but with recent releases it is getting worse. I am not able switch if I have multiple accounts. ### 1/5 — Still Poor *2025-04-17, version 6.9.4* The app is unreliable. Alerts and incidents show wrong status all depending on a race between closed and active times Login is terrible you have to tap a link to get in Now you can’t even login to web on the browser if you have the app as the app now steals the login but doesn’t even use it so you end up having the remove the app because when the graphs aren’t usable (previous review from years ago still stands) you want to try hit the web ### 1/5 — App doesnt work properly *2024-06-27, version 6.5.0* Hi, For the last few months, i noticed app is not working properly. Whenever i click on any APM service, it goes to acknowledgement screen and doesn’t allow me to click on any other button. Please check. Thanks ### 1/5 — Crashes *2024-05-26, version 6.3.0* The app has been crashing quite a bit recently. Please fix. ### 1/5 — App No Longer Working (May 2024) *2024-05-20, version 6.3.0* App crashes on startup since last week (May 2024), an uninstall and reinstall doesn’t fix. Feedback for New Relic on device limits too: A 3 device limit is a total joke in 2024, why? If I wanted to account share then I already could with three devices, does allowing a fourth or fifth really break your commercial model?! I have 5 devices - a phone, an ipad, a work pc, 2 work laptops (Mac & PC). ### 1/5 — Login with sso (okta) *2024-02-01, version 6.1.1* Sry, I can’t see an option to login through Okta in the my Iphone 12 mini, where can I find it? I’ll change the rate if your answer help me, thanks in advance ### 1/5 — App freezes as soon you open it now *2024-01-28* Maybe due to recent release, I don’t remember it being like this a week or two ago. App is unusable now unfortunately.. **Developer response:** Hi MacMac425, thanks again for taking the time to reach out to us. We have released our latest version 6.4.0, which should allow you to log in again. Please update your app version and let us know if we can assist further, and we apologize for the inconvenience! ### 1/5 — SSO is broken *2024-01-13* I can no longer login use SSO, the app has become useless **Developer response:** Hi BlueEiffel, thanks for taking the time to review our New Relic mobile app and we're sorry to hear that you're having difficulty with logging in. Could you please reach out to us at mobileappsupport@newrelic.com so that we can assist you further? Thanks in advance. ### 1/5 — Still doesn’t work when using Ping SSO *2023-05-14* Please fix this! Absolutely ridiculous a company that prides itself in log monitoring issues is this incompetent in fixing this issue. Been like this over 6 months now! **Developer response:** Hi OOffW, can you email us at mobileappsupport@newrelic.com so we can dig deeper into this issue for you? Thanks for letting us know about the issue! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2024-12-17, version 6.8.6* Test ### 5/5 — Zeer goede app *2024-08-27, version 6.6.1* Werkt perfect zoals het hoort. Momenteel nog niets op aan te merken. ### 5/5 — App está se fechando sozinho *2024-05-23, version 6.3.0* Ao tentar abrir aplicativo ele se fecha, reinstalado e o mesmo acontece ### 5/5 — Nice work *2021-08-17, version 3.76.1* Intuitive and easy to use. Graphs are very readable despite the size of the screen. Nice work. ### 5/5 — Great App *2021-05-20, version 3.73.0* Saves a lot of hassle while debugging production problems ### 5/5 — Happy to be back with New Relic *2021-05-02* With the new simple pricing I’m back and very happy from my previous APM. Please add a refresh / pull to refresh option. Sometimes during high traffic events you really do need to hit the refresh every few seconds. **Developer response:** Hi ant-999, We are glad to hear you are happy with the new simple pricing. That is a great feature request, and feel free to keep requesting them, either here or in the in-app feedback, on the left nav. ### 5/5 — Incredible app. Ignore the poor reviews, great functionality and very snappy. *2020-10-11, version 3.62.0* Very well laid out, great UI/UX, matches a similar feel to NewRelic in a web browser. Will be really helpful for my team to monitor our servers performance throughout the day. Nice to have the ApDex score sitting next to me while I work. Would be really cool to have an ApDex widget for iOS14! Also, maybe a widget view of my favourite synthetics monitors. Would be incredibly powerful for glance views. ### 5/5 — Dashboards *2020-04-22, version 3.54.0* Finally we have perfect dashboards was n the app too. Amazing! Well done! ### 5/5 — Dark mode Yayy *2019-11-15* See above **Developer response:** Hi 265 Dan, Please check out version 3.52.1, where we now support dark mode! ### 5/5 — Super useful to see alerts *2019-09-18, version 3.51.1* Useful to check false positives when you are alerted at 3am --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*