# NEW TENVIS — user reviews > 256 indexed App Store user reviews of NEW TENVIS by TENVIS Technology Co., Ltd, rated 1.50/5 from 35 ratings. - Source: https://appshunter.io/ios/app/new-tenvis/id641872284/reviews - App overview in markdown: https://appshunter.io/ios/app/new-tenvis/id641872284.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 28 ## What do users think of NEW TENVIS? Overall sentiment: negative **Pros** - 👍 Easy to set up - 🚀 Decent performance when working - 🔒 Good camera quality **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable connectivity and connection issues - 🔍 Limited functionality and features - 🤯 Poor customer support **Commonly reported bugs** - App crashes on launch or when trying to view recordings - Camera controls don't work properly, camera keeps moving - Inability to connect to camera outside of home network - Compatibility issues with newer iOS versions **Most requested features** - Add email/text alerts for motion detection - Improve video playback and recording - Enhance camera controls and panning/tilting - Provide better integration with other devices ## Newest reviews (20 of 256) ### 3/5 — Удаленный доступ *2020-11-29, version 6.8.7* Происходит деградация приложения. Приложение работало хорошо. Есть 3 камеры в разных локациях. Все показывали. Затем пропал удаленный доступ, т.е. если камера в локальной сети, то соединение есть, удаленные камеры перестали показывать. Теперь перестали показывать камеры и в локальной сети. Настройки сети не менялись. ### 1/5 — Aggiornamento *2020-05-18, version 6.8.7* Vate aggiornamento a ultimo iOS grazie VIDEOCAMERE NON FUNZIONANO PIÙ NON È POSSIBILE VEDERE DA REMOTO ### 1/5 — 2 years without updating the app? *2020-04-06, version 6.8.7* Topic says it all. Performance on the app is horrible, please update. ### 1/5 — Tenvis is a crap *2020-03-20, version 6.8.7* I don’t recomen this useless ps camera. It disconnects frequently and doesn’t allow you to go back again. It is useless ### 1/5 — Application décevante *2019-12-24, version 6.8.7* Toutes mes caméras fonctionnent en interne, une fois à l extérieur c est la roulette russe... on ne sait jamais quel camera va fonctionner!!! Sans arrêt des bugs. Je ne compte plus les heures passées à essayer de refaire fonctionner l’ensemble. Raz le bol ### 1/5 — No update *2019-09-08, version 6.8.7* Does not support external IP address only support local ip. ### 2/5 — Mic doesn’t work *2019-05-06, version 6.8.7* Please fix the mic asap it doesn’t work and rest is working Also please give the feature to speak and listen at same time as it is quite annoying to do at separate time. ### 3/5 — IPhone XR *2019-04-01, version 6.8.7* Где обновления приложения, под iphone xr??? ### 1/5 — Just doesn’t work *2019-02-10, version 6.8.7* I am a IT specialist and nothing made this camera connect. Junk! ### 1/5 — It works ! 💩 *2018-12-07, version 6.8.7* No record function No send picture on motion to email Very basic viewing app. More of baby monitor then security app. 👎🏻🤡 ### 4/5 — Long term user *2018-10-29, version 6.8.7* I’ve been using this app now for 3 years to enable my clients to view their cats whilst they’re away. Yes it’s not perfect but, all in all, it’s a good app and doesn’t deserve the one stars etc. I do think it needs another update though in line with the constant Apple updates. ### 2/5 — アップデート頼む *2018-10-23, version 6.8.7* アプリのアップデートをしてないので不都合多発。 アップデートするまで新規購入はやめとき ### 1/5 — Doesn’t work *2018-09-04, version 6.8.7* I have a TENVIS JPT3815W which the app claims will work. Doesn’t find it automatically or when entered manually. ### 1/5 — Use the other TENVISTY app *2018-08-05, version 6.8.7* There is another app called TENVISTY. This New TENVIS app is old ### 1/5 — Crashes *2018-07-26, version 6.8.7* Sad y’all don’t update. But sale products. Smash ### 1/5 — Does not work *2018-07-24, version 6.8.7* This app does not work. It says that the camera has been added by its owner, please contact the owner to share the camera with you. I am the owner and tried to set up with this app. There is no way of sharing the camera when you are trying to set it up. ### 1/5 — Unreliable *2018-06-06, version 6.8.7* Didn’t find Tenvis camera initially, but on the next day it did. ### 1/5 — App not working *2018-05-10, version 6.8.7* Cannot sign in to set up the camera. There’s an error message saying to email customer support. So far support hasn’t been responsive and it’s been over a day. I have this nice camera, and no way to use it. ### 1/5 — Needs a fix. *2018-05-03, version 6.8.7* Doesn’t work off WiFi anymore. ### 3/5 — Great as long as you are using your WiFi!! *2018-04-29, version 6.8.7* Tried to get help but no response!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2025-03-31, version 6.8.7* Horrible app does not align with WiFi at home and many functions of the camera is grayed out - I switched over from the old TENVISTY app to the new TENVIS and both apps are horrible. Poor customer service- and same with the old TENVISTY app lots of camera functions are disable, it’s not reading WiFi and not working - why not just do the updates properly or fix something - I’m now going to get another brand of cameras- that actually WORKS! Also when you try to go on their website - the browsers issue a warning- the website doesn’t support HTTPS- which means all your info can be altered by anyone. Old tech, and poorly optimized. ### 1/5 — App crashes *2024-08-17, version 6.8.7* App keeps crashing after I try to sign in. Cant access my cameras now ### 1/5 — パスワード *2024-03-02, version 6.8.7* 不具合によりパスワードを再設定しようとしていますが、メールの返信が届きません。 運営会社は既に倒産してるのでしょうか？ ### 1/5 — Junk app good camera *2022-01-24, version 6.8.7* Try to add camera to my wife’s phone now my phone is not hooking up to the camera so the camera is not working after working about two years. Call tech-support 45 minutes texting back-and-forth still not working junk. Junk very bad app Camera was very good ### 1/5 — 家の中のWi-Fiのみ *2021-12-05, version 6.8.7* 家の中ではビデオが見られるが外に出たら見れなくなるので意味がない。 購入したばかりの時は海外からでも見れたのに何故？ ### 1/5 — Total crap *2021-08-21, version 6.8.7* TENVIS cam TENVIS app and the two will not talk to each other. It seems a reasonable cam, but the software feels like it was written by a 6 year old. Clumsy, and non responsive. Not impressed ### 1/5 — Enregistrement *2021-03-26, version 6.8.7* Bonjour impossible de lire les enregistrements vidéo écran noir si iPhone 11 allez une mise à jour. Merci ### 1/5 — Non funziona più *2021-03-15, version 6.8.7* Le telecamere non funzionano più. L’applicazione non riesce più a funzionare ### 1/5 — Pessimo!! TERRIBLE!! *2021-01-23, version 6.8.7* Non posso dare meno di una stella ⭐️ altrimenti l’avrei fatto. ### 1/5 — 無用app,捨棄舊型號TR3818 *2020-09-03, version 6.8.7* 跟本找不到舊型號TR3818,完全捨棄舊型號，APP無法與手機連結。 ## Most praised reviews (10 highest-rated) ### 5/5 — Splendide 😊😊😊😊 *2018-04-04, version 6.8.7* Un vrai rêve.L'application détecte les caméras préalablement connectées à la box.On n'a plus qu'à rentrer le mot de passe et le tour est joué.En plus elle commande avec précision le déplacement des camera (Easy N).Et bien sûr la version actuelle propose l'enregistrement de photos et vidéos. ### 5/5 — Good deal for the price *2017-12-20, version 6.8.7* I like it. It works great with my iPhone. I wish it would work with my Apple Watch, but over all I’m pleased. ### 5/5 — Happy *2017-01-10, version 6.8.6* I got a cam to monitor my dog. Needed to view while I'm at work. This app does it all. I can view video, listen to while viewing, I can record, and converse like a 2-way radio. ### 5/5 — Easiest set-up! *2016-09-16, version 6.8.6* I tried downloading a few different aps so I view my tenvis camera from work. I couldn't get the port forwarding to work on any of them. On a whim I downloaded this one and it automatically found my camera and somehow automatically set it up so I could view it when I am outside my house. I can't believe how many hours I wasted trying to get the other aps to work. I haven't used the other features such as recording etc so I can't speak to them. ### 5/5 — Almost there (updated) *2016-07-26, version 6.8.6* They gave fixed my big bugbear!! Great piece of kit/app. Get it!! Old review: Had to give it 1 star so maybe they'll fix the bug. When you open it up a couple of times and turn it around in your hands to go landscape(full screen) the image starts to move down the screen. Has always been like this since I've had it (about a year) If i move the image up I often end up moving the camera. Annoying. Apart from that, ours works great. ### 5/5 — Working Very Good for Remote View 🙂 *2016-06-09, version 6.8.6* This app now is working very good for remote view after adding device IP camera through firewall in router, thank you. ### 5/5 — Finally *2016-05-18, version 6.8.4* The update said, some fixes. In reality they fixed all the problems. The app no longer crashes all the time. Video playback works quite well. The app connects to the the camera quickly. Everything is fixed. ### 5/5 — Not bad at all *2015-11-25, version 6.7* Easy to set up. Works over mediocre LTE signal, negligible delay. I wouldn't say this is a five star app but it is decent and merits way better than the 1 or 2 stars as of writing this. ### 5/5 — Works great! *2015-09-23, version 6.7* I'm having good success with this app. There is a little bit of delay when rotating the camera but no more than I would expect. Set up was easy. It wouldn't let me keep the default password so I changed it to my own and it worked fine. The picture quality is good. ### 5/5 — Update fixed thanks *2015-07-29, version 6.7* Thanks can now use the app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*