# New York & Company Closet > Clothing rental service for trying on and returning apparel without commitment. (iPhone/iPad app by Le Tote, Inc..) - Source: https://appshunter.io/ios/app/new-york-and-company-closet/id1565966342 (this page in markdown: same URL + `.md`) - Developer: [Le Tote, Inc.](https://appshunter.io/developer/998774684) - Category: Lifestyle, Shopping - Price: Free - Rating: 1.69/5 from 306 App Store ratings · 57 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 61 MB - Languages: English - Released: 2021-08-16 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/new-york-and-company-closet/id1565966342/reviews.md ## What is New York & Company Closet? Our rental service will change the way you shop: Try on all the clothes you want with no commitment. Wear them as often as you want, return with our provided prepaid shipping. This is how our product works: 1. Enter our app and pick your items 2. Try the items when they arrive 3. Return any of the items and leave feedback ## Key features - Clothing rental service - Try on clothes - No commitment - Prepaid shipping - Item feedback ## What do users think of New York & Company Closet? Overall sentiment: negative **Pros** - 👕 Quality clothing selection - 😊 Never disappointed with service (rare positive mention) - 🛍️ Convenient shopping experience (historical - old app) **Cons** - 😞 App forced into rental-only model instead of purchase - 🐛 Login and authentication failures - 📦 Extremely slow shipping and processing times - 💔 Inability to cancel subscriptions - ☎️ Non-functional customer service channels - 🔄 Confusing app redesign with poor navigation - 💳 Account management issues (payment, rewards card) - 📉 Declining quality of clothes - 🚫 No option to purchase through app - 😤 Lack of customer notification about app changes - 🔐 Password reset and email verification failures - ⏱️ Throttled box delivery despite unlimited subscription **Commonly reported bugs** - App stuck on 'Getting Started' page - Login credentials not recognized - Password reset functionality broken - Email verification links not sent - Unable to update payment methods - Rewards card cannot be deleted or updated from profile - App crashes or stops responding - Website glitches preventing normal shopping flow - Chatbot unresponsive - Customer service phone lines disconnected **Most requested features** - Restore original shopping app for purchases - Add purchase option alongside rental feature - Improve login and authentication system - Functional customer service phone line and chat - Faster shipping and processing times - Easy account cancellation process - Fix rewards card management in profile - Restore ability to manage account and pay bills via app - Better app navigation and user interface - Email verification link delivery - Option to expedite box delivery ## Recent user reviews (10 of 57) All indexed reviews: https://appshunter.io/ios/app/new-york-and-company-closet/id1565966342/reviews.md ### 1/5 — The worst subscription *2023-12-13* This subscription used to be so great before it got taken over by LeTote. I have been trying to cancel my membership for over two weeks. The number for customer service no longer works. The chat bot is unresponsive. They keep saying they will get back to you but they don’t. Do not waste your time or money on this!!! I promise you it is not worth the headache. They don’t update their clothes and the shipments take forever. This service has gone so downhill. I usually don’t write reviews but I am just hoping that voicing my concerns will save other people from this impossible to cancel subscription. ### 1/5 — Frustrated with processing times *2023-11-01* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. Update. Service has just gotten worse. Been unable to cancel my account and still getting charged without getting more than one box a month. ### 2/5 — Takes forever to ship *2023-09-28* I’m so disappointed. I love the NY&Co clothes but 1/4th of the month my Box is in “preparing” status. I submitted my choices on Monday morning so that I could receive them for a wedding on Saturday. Seems reasonable, right? Well, it’s Thursday evening and it’s still showing as “preparing.” Well, this is the last time I’ll be disappointed. ### 1/5 — What in the World!? *2023-07-26* I came here looking to download the New York and Co. app so that I could go shopping for some new clothes and to my surprise found out that this was only to rent clothes. I am so, so disappointed. First, you close all the stores, now you have turned this to a rental app only. Come on man. you’ve lost me. You can have this card back because I don’t want to rent any clothes. I want my clothes to keep. This is such a let down. You guys need to come up with a way to bring either the stores back or at least a way to shop for clothing online. ### 1/5 — Frustrated with processing times *2023-07-19* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. ### 2/5 — What is going on? *2023-06-13* I’m sure you are losing customers with this site upgrade. I have been a loyal customer to New York and Company since the days of Lerner. I have been having the most problems over the last two months because the site has changed. The site won’t allow me to login and it’s telling me that I need to change my password. I tried changing my password, and now it says it does not recognize my email address. I tried to create a new profile, and now it’s saying that it’s sending me a link to verify my email address. There is no link sent to my email. I have tried this process four times in the past month. Something needs to be done. Please do better. ### 1/5 — Frustrated with processing times *2023-06-06* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. ### 1/5 — Flaws in system *2023-02-15, version 4.10.6* I received my first and last box June of 2022. I shipped back the box after a month or so. There was not anything I was interested in after looking so I placed my account on hold. I began randomly receiving charges even after placing my subscription on hold. Just for them to tell me they never received the box 7months later. At this point I have paid for every item in the box at least 3x over. Completely unsatisfied. I expected better honestly. ### 1/5 — Inability to Shop on App *2023-02-04, version 4.10.6* Why would I rent clothes that I am willing to purchase. I have shopped with NYC for many decades. I have the credit card, but you have made it impossible to shop online. There are many other catalog companies with nice clothes. I have become very comfortable with NYC BUT it may be time to close the account and move on to another brand. So sad! ### 1/5 — What kind of app is this *2023-02-03, version 4.10.6* So i have to pay a memebership to use this app? Why not just make it like the desktop app where you just browse and buy? This "rent clothing membership" thing is a joke. ## Frequently asked questions about New York & Company Closet ### What is this app about? This app offers a clothing rental service. You can select items, try them on when they arrive, and return any you don't wish to keep. It allows you to experience new fashion without the commitment of buying. ### How does the rental process work? First, you pick your desired items within the app. Once they arrive, you can try them on. If you decide not to keep an item, you can return it using the provided prepaid shipping label and leave feedback. ### Is there a cost to use this service? The provided description does not explicitly mention a cost for the rental service itself, only that it is a 'rental service'. It indicates the app is free to download and use for accessing the service. ### What are the benefits of using this app? The primary benefit is the ability to try on clothes with no commitment. You can wear items as often as you like during the trial period and easily return them, allowing you to experiment with your style. ## Version history (last 1 release) ### 4.10.6 — 2022-02-23 Minor bugs resolved. ## Apps similar to New York & Company Closet | App | Rating | Price | Category | | --- | --- | --- | --- | | [REBDOLLS](https://appshunter.io/ios/app/rebdolls/id1295547636) | 4.9 (693) | Free | Lifestyle | | [POLO-67](https://appshunter.io/ios/app/polo-67/id1410341892) | 4.7 (6,941) | Free | Lifestyle | | [COACH Outlet](https://appshunter.io/ios/app/coach-outlet/id6451082808) | 4.6 (1,959) | Free | Lifestyle | | [StyleSeat - Salon Appointments](https://appshunter.io/ios/app/styleseat-salon-appointments/id414313281) | 4.9 (285,892) | Free | Lifestyle | | [Square Go](https://appshunter.io/ios/app/square-go/id1623896123) | 4.9 (127,749) | Free | Lifestyle | | [Rebag](https://appshunter.io/ios/app/rebag/id1021869969) | 3.5 (384) | Free | Lifestyle | ## More apps by Le Tote, Inc. - [Le Tote - Fashion for Rent](https://appshunter.io/ios/app/le-tote-fashion-for-rent/id998774685) - [Fashion to Figure Closet](https://appshunter.io/ios/app/fashion-to-figure-closet/id1570141722) All apps by Le Tote, Inc.: https://appshunter.io/developer/998774684 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*