# New York & Company Closet — user reviews > 57 indexed App Store user reviews of New York & Company Closet by Le Tote, Inc., rated 1.69/5 from 306 ratings. - Source: https://appshunter.io/ios/app/new-york-and-company-closet/id1565966342/reviews - App overview in markdown: https://appshunter.io/ios/app/new-york-and-company-closet/id1565966342.md - Rating breakdown: 5★ 41 · 4★ 9 · 3★ 6 · 2★ 7 · 1★ 243 ## What do users think of New York & Company Closet? Overall sentiment: negative **Pros** - 👕 Quality clothing selection - 😊 Never disappointed with service (rare positive mention) - 🛍️ Convenient shopping experience (historical - old app) **Cons** - 😞 App forced into rental-only model instead of purchase - 🐛 Login and authentication failures - 📦 Extremely slow shipping and processing times - 💔 Inability to cancel subscriptions - ☎️ Non-functional customer service channels - 🔄 Confusing app redesign with poor navigation - 💳 Account management issues (payment, rewards card) - 📉 Declining quality of clothes - 🚫 No option to purchase through app - 😤 Lack of customer notification about app changes - 🔐 Password reset and email verification failures - ⏱️ Throttled box delivery despite unlimited subscription **Commonly reported bugs** - App stuck on 'Getting Started' page - Login credentials not recognized - Password reset functionality broken - Email verification links not sent - Unable to update payment methods - Rewards card cannot be deleted or updated from profile - App crashes or stops responding - Website glitches preventing normal shopping flow - Chatbot unresponsive - Customer service phone lines disconnected **Most requested features** - Restore original shopping app for purchases - Add purchase option alongside rental feature - Improve login and authentication system - Functional customer service phone line and chat - Faster shipping and processing times - Easy account cancellation process - Fix rewards card management in profile - Restore ability to manage account and pay bills via app - Better app navigation and user interface - Email verification link delivery - Option to expedite box delivery ## Newest reviews (15 of 57) ### 1/5 — App is for renting clothes only *2022-12-03, version 4.10.6* I was so frustrated with this app because I wanted to BUY clothes and it doesn’t allow you to shop for anything. You’re only able to rent clothes and you can’t even get to that without setting up an account first. I thought maybe this was a mistake, that surely the company wants people to purchase clothing, but nope. Not a mistake. Just a terrible idea. I love New York & Co. This is so disappointing. Deleted the app immediately. ### 1/5 — Give me back the regular ap *2022-07-17, version 4.10.6* NY&C closed the stores and I was fine with that because I love the product. But Jeeze… can’t you just leave the ap alone?!? I don’t want to shop “the closet”. I want to be able to easily go to the regular store ap. You’re making it difficult for consumers to do business with you. Do us all a favor and rethink the Ap! There’s plenty of stores that make it easy to buy, but it’s not NY&C. ### 1/5 — I don’t want to rent! I want to SHOP!!! *2022-07-14, version 4.10.6* Why did you all think everyone that has bought clothing from you for years/decades, suddenly wants to only rent your clothes? This app is awful and useless if you actually want to own the clothes you’re spending money on because there is only a rent option here. The website is so super glitchy and hard to go back and forth that it really defeats the purpose of retail therapy because it is just so frustrating. If you’re going to be an online only clothing store, maybe try to make it where customers can actually easily buy your clothes online/in app. Ridiculous. ### 1/5 — Where’s the app that’s associated to my account *2022-04-07, version 4.10.6* I thought it was me until I read a review. I d to log in with my credentials and I received an error message. I would like to have access to the app versus having to log on to the site all of the time. ### 1/5 — App for Rentals Only *2022-03-07, version 4.10.6* I don’t shop in-store or use online websites; i only use apps for convenience purposes. While I’ve been a long-standing NY&C customer, I cannot shop for clothing through this app as it is exclusive for rental purchases only. Sad to go, NY&C. ### 1/5 — Idiots *2022-01-21, version 4.10.4* Whoever thought renting clothes to their loyal customer base should be tarred and feathered! I mean are you trying to get rid of everything you have left?? Must be some legal-financial thing I don’t understand because this is beyond logical reasoning. ### 1/5 — Need old app *2022-01-18, version 4.10.4* Unfortunately I’m unable to order from the regular website due to a glitch with my rewards card. I am unable to delete it from the profile or update the number. the number that is associated with my account is incorrect. I have contacted customer support and they simply tell me over and over to update the profile however, there is a website malfunction that prevents the data from actually updating. I have done everything from send pics and snapshots to having someone look into it but one we been resolved in the past two years. Because of this, I have to order from the app in order to use my rewards card. The old app has disappeared and like the previous reviewer stated, I do not wish to rent clothes but purchase them. This means I cannot shop at my favorite store. The only way to shop is to call and place an order over the phone. I’m my doing that again…it’s awful! ### 1/5 — I don’t want to RENT clothes *2022-01-04, version 4.10.3* I am unable to get past the Get Started portion forcing me to enter clothes rental option, which I have no interest in. I cannot get to the home page to browse and shop. I removed and reinstalled app a few times and am ready to give up on this app. ### 1/5 — Long time customer *2022-01-04, version 4.10.3* Very disappointed, I’ve been a customer for a long time I downloaded the app and it doesn’t work. ### 1/5 — What happened to buying? *2021-12-31, version 4.10.3* I used to be able to buy clothes from the NY&C app. Why is it rental only? I don’t have a NY&C nearby so I loved shopping for the clothes from this app. I do not want to rent clothes nor pay for a monthly. ### 1/5 — No more NYC app *2021-12-31, version 4.10.3* Hello very disappointed no one can tell us the correct app not the rental app! Please fix what is broken my app was not working had to delete it . Obviously it’s not on us if we are complaining! Very sad that no one can assist their long time customers. I have even called the number and still no help ! Can’t shop here if I don’t have the app thanks ### 1/5 — Crazy *2021-12-30, version 4.10.3* I am not sure why this company went this route, but it is heartbreaking. I am not interested in renting clothes. I love shopping with this company, but I will not be utilizing their rental clothing line. It is so crazy to me for a company such as you to go this route. Why fix what wasn’t broken, at least it was not for me. I have bought so much from the original site. I guess I have to move on. Thanks, but no thanks. ### 1/5 — Garbage, useless, miss the old app *2021-12-30, version 4.10.3* WHAT HAPPENED to the normal NY&Co app? This rental thing is totally useless! I have ZERO desire to rent random stuff from strangers especially during a public health crisis. This is stupid and useless. Shame on you! ### 1/5 — App change *2021-12-22, version 4.10.3* They changed the app so now you can not shop from app or manage your account. Way to go. Should have just added an option to rent clothing instead of making the app for that. Poor choice I am probably not going to be making anymore purchases. ### 1/5 — Not cool!! *2021-12-19, version 4.10.3* I too have been a customer of NY&CO for 20 yrs all of a sudden I can’t open my app anymore!! The convenience of shopping on the app is what I loved most since the stores closed!! I DON’T WANT TO RENT CLOTHES!!! I’m a germaphobe and the thought of renting clothes is a huge put off!! I love NY&CO clothes and miss my app!!! Please bring the old app back!! Not cool that this was done!! ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst subscription *2023-12-13* This subscription used to be so great before it got taken over by LeTote. I have been trying to cancel my membership for over two weeks. The number for customer service no longer works. The chat bot is unresponsive. They keep saying they will get back to you but they don’t. Do not waste your time or money on this!!! I promise you it is not worth the headache. They don’t update their clothes and the shipments take forever. This service has gone so downhill. I usually don’t write reviews but I am just hoping that voicing my concerns will save other people from this impossible to cancel subscription. ### 1/5 — Frustrated with processing times *2023-11-01* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. Update. Service has just gotten worse. Been unable to cancel my account and still getting charged without getting more than one box a month. ### 1/5 — What in the World!? *2023-07-26* I came here looking to download the New York and Co. app so that I could go shopping for some new clothes and to my surprise found out that this was only to rent clothes. I am so, so disappointed. First, you close all the stores, now you have turned this to a rental app only. Come on man. you’ve lost me. You can have this card back because I don’t want to rent any clothes. I want my clothes to keep. This is such a let down. You guys need to come up with a way to bring either the stores back or at least a way to shop for clothing online. ### 1/5 — Frustrated with processing times *2023-07-19* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. ### 1/5 — Frustrated with processing times *2023-06-06* I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription. ### 1/5 — Flaws in system *2023-02-15, version 4.10.6* I received my first and last box June of 2022. I shipped back the box after a month or so. There was not anything I was interested in after looking so I placed my account on hold. I began randomly receiving charges even after placing my subscription on hold. Just for them to tell me they never received the box 7months later. At this point I have paid for every item in the box at least 3x over. Completely unsatisfied. I expected better honestly. ### 1/5 — Inability to Shop on App *2023-02-04, version 4.10.6* Why would I rent clothes that I am willing to purchase. I have shopped with NYC for many decades. I have the credit card, but you have made it impossible to shop online. There are many other catalog companies with nice clothes. I have become very comfortable with NYC BUT it may be time to close the account and move on to another brand. So sad! ### 1/5 — What kind of app is this *2023-02-03, version 4.10.6* So i have to pay a memebership to use this app? Why not just make it like the desktop app where you just browse and buy? This "rent clothing membership" thing is a joke. ### 1/5 — Poor customer service *2023-01-13, version 4.10.6* Clothes are good but customer service is horrible! There are never any representatives available to speak on the phone. The email response is an automated response that does not answer the particular question or resolve the issue. It is extremely frustrating! ### 1/5 — Terrible App *2023-01-08, version 4.10.6* I love shopping NY&CO but, this app is really terrible and I am going to delete it and hope the company get it together. It is not user friendly and continues to ask for passwords and even when reseted it still refuses to work. ## Most praised reviews (9 highest-rated) ### 5/5 — Never disappointed *2022-07-27, version 4.10.6* I’ve been a customer for over 1 year and I have never been disappointed in quality or service **Developer response:** Hi there! We're so happy to hear you're still loving the service and we intend to keep it that way. We hope you stick around to see all the new pieces we'll be adding soon. Thanks for sharing your experience and please don't hesitate to reach out to us if you need help with the account/app - we're always happy to help. Have a great day! ### 5/5 — Dumb, Just Plain Dumb!!! *2021-12-13, version 4.10.3* Why…🤬. If you have a strong customer base to PURCHASE your clothing, why would you replace your magnificent purchase app with a rent/lease app? Like, seriously? Bring back the old app…PLEASE! ### 5/5 — Where is the NYANDCOMPANY old app? *2021-11-02, version 4.10.1* I purchase all my clothes and really enjoyed the old app, but had problems using it these past few weeks. Every time I went on, I could not get to any clothes to shop for. I eventually had to type it into my browser to get to the main page. I know this may sound silly since it’s really not that big of a deal to go to the main website, but the app was so much easier to check every day. Now I hardly check NYANDCOMPANY at all! I will NEVER RENT clothes not only because of COVID19 but how do I know what other diseases people may have! PLEASE BRING BACK THE APP FOR US TO PURCHASE YOUR NEW CLOTHES! ### 3/5 — Sad longtime customer *2022-12-04, version 4.10.6* I’ve been a customer of NY & Co since it was Lerner’s waaaay back in the day. Though I was sad that the company closed all of their brick and mortar stores and moved everything online, I remained a customer because I luv’d their clothes. I recently installed the app again after removing it because it just isn’t user-friendly. It seems to be forcing customers to sign up for their clothing rental service which I am absolutely not interested in. I really don’t like being pushed to use their clothing rental service. Is there a way to get around this when beginning to use the app again? ### 2/5 — Takes forever to ship *2023-09-28* I’m so disappointed. I love the NY&Co clothes but 1/4th of the month my Box is in “preparing” status. I submitted my choices on Monday morning so that I could receive them for a wedding on Saturday. Seems reasonable, right? Well, it’s Thursday evening and it’s still showing as “preparing.” Well, this is the last time I’ll be disappointed. ### 2/5 — What is going on? *2023-06-13* I’m sure you are losing customers with this site upgrade. I have been a loyal customer to New York and Company since the days of Lerner. I have been having the most problems over the last two months because the site has changed. The site won’t allow me to login and it’s telling me that I need to change my password. I tried changing my password, and now it says it does not recognize my email address. I tried to create a new profile, and now it’s saying that it’s sending me a link to verify my email address. There is no link sent to my email. I have tried this process four times in the past month. Something needs to be done. Please do better. ### 2/5 — Disappointed customer! *2022-06-09, version 4.10.6* I agree with the other long term customers! I’ve been a cardholder since 2014 and the shopping online is terrible. ### 2/5 — Disappointed longtime customer *2021-12-10, version 4.10.3* I am sad that New York & Company closed their stores but I was more then willing to continue shopping online as I’ve always done in the past with them but it’s no longer user-friendly. I’m sure it’s a business move on the company’s part because I’m sure they’ve lost a lot of money but you guys have some great clothes and from the reviews it sounds like you have a few longtime customers that are willing to still shop online you just have to make it user friendly the website to shop online with you guys isn’t that great. I have been shopping with New York and Company over 20yrs, so sad. If you guys don’t rethink your app for shopping you’re going to lose more customers sad to say it ### 2/5 — New app *2021-11-28, version 4.10.2* I am so sorry to hear that the New York and company store has gone out of business now you all have gone to the rental at which I do not like agree with the customer before me thinking that I had the right app but it was the wrong app very disappointing I will not be renting your clothes thank you appreciate my business that I have given you over 20 years --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*