# New York City Subway — user reviews > 35 indexed App Store user reviews of New York City Subway by Alexandre Morcos, rated 4.80/5 from 3,987 ratings. - Source: https://appshunter.io/ios/app/new-york-city-subway/id599138866/reviews - App overview in markdown: https://appshunter.io/ios/app/new-york-city-subway/id599138866.md - Rating breakdown: 5★ 3,488 · 4★ 284 · 3★ 85 · 2★ 42 · 1★ 88 ## What do users think of New York City Subway? Overall sentiment: neutral **Pros** - 🚀 Fast - 👍 Clear and helpful - 👍 Excellent service - 👍 Good map **Cons** - 🐛 Outdated information - 🔍 Doesn't guide you - 💸 Too many ads - 🐛 Doesn't work with latest iOS **Commonly reported bugs** - Gives incorrect routing information - App doesn't work on latest iOS - Crashes and freezes **Most requested features** - Update train line information - Add location-based routing - Improve weekend/construction updates ## Newest reviews (10 of 35) ### 4/5 — Excelente *2022-04-12, version 2.0* Fácil, rápida y genial ### 2/5 — Just OK - not recommended for detailed travel plans *2021-06-29, version 2.0* This app is ok for general information but doesn’t account for weekend schedule variables or provide track closure and maintenance updates. We were rerouted several times for closure and construction not known by the app and wasted much of our time. Better to use an app that is updated since track closures and weekend changes will likely impact travel frequently. ### 4/5 — App needs to be updated *2018-02-14, version 1.0* Please update this app to work with iOS11. I can no longer use it on my phone. ### 4/5 — Please Update! *2018-01-26, version 1.0* Great app, but no longer works. Developer needs to update! ### 4/5 — Update pleeeaaseee *2018-01-13, version 1.0* This was my number one nyc subway app. It was so helpful to see which trains stopped where so if there were delays I could simply transfer. No other app does this. Please update!! It no longer works with ios 10+ ### 4/5 — uh *2017-11-11, version 1.0* it’s super efficient. just needs to be updated so i can use it with iOS 11 ### 5/5 — Good *2017-11-06, version 1.0* Perfecto ### 3/5 — 3 stars till you update Please update! *2017-10-04, version 1.0* Please update the app! Love it but it won’t work with IOS 11 ### 4/5 — Update please *2017-10-01, version 1.0* Loved this app but alas it will not work with iOS 11. Please update it, I am not happy with the other apps out there. 🐧 ### 1/5 — Doesn't work *2017-06-26, version 1.0* App doesn't work can't input addresses so what's the point ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-05-02, version 13.13.2* Like crime in subway difficult to manage ### 1/5 — Too many full screen ads *2025-11-07, version 3.10.1* Full of ads ### 1/5 — Doesn’t guide you *2024-09-27, version 3.10.1* The problem with this app is that you already need to be an expert at knowing the NYC subway system in order to use it. But if you’re just standing on a random street corner and you want to know how to get from your current location to somewhere else, it won’t tell you where the nearest subway station is and it certainly won’t even tell you how to walk to the nearest subway station. It basically just shows you the subway lines, but trying to get to the subway or navigating the subway is up to you. ### 1/5 — Good Idea, Poor Execution *2023-12-29, version 2.0* Looked like it had a great map where you could select your station but it did not work. To make things worse, as I kept trying to work out the details an ad would pop up and disrupt the entire process. Id pay $5-$6 for a good app with an interactive map. This isn’t it. ### 1/5 — Absolutely useless! *2023-06-25* Used this app and it gave me a routing to change at a station where the line was not stopping at that particular day. ### 1/5 — Too many ads *2021-09-02, version 2.0* Did not bother to use it. Ads too disturbing and intrusive. ### 1/5 — Outdated *2019-06-29* You’ll get lost on the bizarre directions it gives. Worst app ever. ### 1/5 — Out of Date - Warning Travelers *2019-06-09, version 1.0.1* I have used this map for years when I lived in Manhattan, but if you are checking it out now, 1.0.1 is out of date and the trains have moved. You will get lost. Please fix this developers. ### 1/5 — Another request for an UPDATE!!!! *2018-01-29, version 1.0* Please update!!! I love this app but no longer working for me. Please update!!! ### 1/5 — Subway info for NYC *2017-12-27, version 1.0* Hey technicians. Having trouble developing upgrades to city info? Not surprising. Be comforted with my confidence in your skills. Get moving!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-27* Great ### 5/5 — Fast *2025-06-27, version 3.10.1* Fast ### 5/5 — March 31,TH 2027 *2025-03-26, version 3.10.1* May 1,TH 2027 ### 5/5 — Transporte *2025-02-14, version 3.10.1* Excelente servicio 👍 ### 5/5 — Buen mapa *2024-03-20, version 3.10.1* Bueno para guiarse ### 5/5 — Clear and super helpful! Highly highly recommended *2023-12-28, version 2.0* Very impressive! Thanks! ### 5/5 — It’s from New York *2023-10-01, version 2.0* Nice app for New York ### 5/5 — Très bonne application *2023-08-28* L’application qu’il faut pour utiliser au mieux le métro de New York ### 5/5 — NYC Subway *2021-03-12, version 2.0* Excellent app. Very satisfied with it. Just wish it was on google since I now use android. ### 5/5 — Thanks for the bug update. Can you update the train lines also? *2018-06-05, version 1.0.1* It is clear everyone loves everything about this app, but the info hasn't been updated in five years. I notice a recent update to fix a bug, but the train lines need to be updated as well. The Q train stopped going to queens almost two years ago, and where is the W Train Line? This is still the only app I've ever paid for in the 11 years I've been using an iPhone. I would love to recommend it to people who ask me for directions or friends visiting the city, but the developers refuse to update the info. They must have something against being a successful app and making money, because this makes zero sense. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*