# New York Life — user reviews > 85 indexed App Store user reviews of New York Life by New York Life Insurance Company, rated 4.90/5 from 14,538 ratings. - Source: https://appshunter.io/ios/app/new-york-life/id6448763220/reviews - App overview in markdown: https://appshunter.io/ios/app/new-york-life/id6448763220.md - Rating breakdown: 5★ 13,427 · 4★ 699 · 3★ 157 · 2★ 68 · 1★ 187 ## What do users think of New York Life? Overall sentiment: neutral **Pros** - 👍 User-friendly interface - 🚀 Convenient access to policy details - 💡 Helpful for managing policies - 🚀 Smooth login experience **Cons** - 🐛 Login issues and app crashes - 🔍 Limited functionality compared to website - 🔍 Lack of advanced features **Commonly reported bugs** - Login not working correctly - App closing unexpectedly **Most requested features** - Ability to manage beneficiaries - Performance and fee reporting - Easier document upload process ## Newest reviews (10 of 85) ### 4/5 — Just adding phone number *2026-07-08, version 2.14.3* Fast ### 2/5 — App slow *2026-06-08, version 2.13.2* It these worst app ### 1/5 — Login is broken on iPhone *2026-02-27, version 2.10.2* I can no longer login to the app on my iPhone but login info works in Safari so it’s 100% app issue. Please fix it. ### 1/5 — This a PDF *2026-02-13, version 2.9.0* This is not a real app. It just a pdf file with a few clickable links. You make a payment and there is no transaction history. You have to call them to verify that the payment was received. They say you will get a call back! Nothing! I appreciate the old school way of doing things. You want us to talk to you. But goodness gracious, can we see how our funds are performing. A graph would help . Can we please, at the very least see our transaction history. Oh I get it. This app was just for you receive money. This is not for your clients. Did you fire your programmer and he left with the login credentials. ### 1/5 — Login Broken on iOS 26.2.1 *2026-02-03, version 2.7.0* Support for Apple Passwords app is broken and I can’t even manually enter my username + password to login either. It just doesn’t do anything. ### 1/5 — Garbage app *2026-02-02, version 2.7.0* A multibillion dollar company can’t figure out how to make their app work properly. This app continuously fails to load my profile & information. The app is not allowing early payments to be rendered. NYL app does not work with Apple iOs Keychain to auto populate your login credentials. ### 1/5 — Apple Keychain Issue *2026-01-05, version 2.6.0* NYL app does not work with Apple iOS Keychain to auto populate your login and password, forcing you to use the online version in Safari to use Keychain. (Which defeats the purpose of having an Apple app.) Research indicates app developers must intentionally integrate with iOS Keychain/AutoFill APIs). If developers don't, or use non-standard login fields, it will prevent prompts in app, while web forms (especially in Safari) are designed to trigger it. ### 5/5 — Easy access to all I need *2025-12-30, version 2.6.0* The app is powerful. I can manage and obtain much of the information I need. I can easily take action on any policy needs. ### 5/5 — Everything you need *2025-12-22, version 2.6.0* Insanely useful for making payments and knowing information about my policy and where everything currently stands. Big shout out to the developers 💪🏾🙏🏾 ### 5/5 — Easy and user friendly *2025-12-18, version 2.6.0* Fast and easy to use ## Most critical reviews (10 lowest-rated) ### 1/5 — need to fix it *2026-08-28, version 2.16.1* After updated, cannot open at iOS26.6.1 ### 1/5 — Auto pay *2026-08-12, version 2.16.1* It needs to be easier to find and use autopay ### 1/5 — Rates above 18 *2026-06-28, version 2.14.3* Why is this app rated as for 18+?? My phone is restricted to apps rated 18 and I can’t access this app. Developers please fix this, there’s no reason a financial app should be considered 18+ ### 1/5 — Password *2026-06-26, version 2.14.3* Old surf bum ### 1/5 — Junk so far *2026-06-09, version 2.13.2* App does not even load, let alone provide any account information. Removing it soon! ### 1/5 — Update *2026-06-08, version 2.13.2* After this last update the app completely doesn’t work just freezes when I try to log in ### 1/5 — No good *2026-05-27, version 2.13.2* It will not let me access anything, I’ve changed my password multiple times and it still won’t let me access it. ### 1/5 — Something went wrong *2026-04-28, version 2.11.0* Why is there always “something went wrong” and I have to everything twice?! ### 1/5 — Bad app *2026-04-27, version 2.11.0* Not able to login while the same credential is able to login from web ### 1/5 — NYL is light years behind!!! *2026-03-18, version 2.11.0* The only thing worse than the app is the actual service of NYL. App (and website) don't show transaction history. Don't offer option to request a policy loan. NYL needs to look at what competitors are doing, and get with the times as far as functionality and service. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-04, version 2.13.2* Easy to use App ### 5/5 — New York Life *2026-06-01, version 2.13.2* Always Pay Yourself ### 5/5 — Great service *2026-04-16, version 2.11.0* I have been with NYL since 2009. Very pleased with service. ### 5/5 — I like it *2026-04-09, version 2.11.0* I like the app. It’s clean and straightforward ### 5/5 — Manager *2026-04-08, version 2.11.0* Good ### 5/5 — Payment partials *2026-03-21, version 2.11.0* Need to do a partial payment option you’ll be great ### 5/5 — Very easy *2026-03-12, version 2.10.2* The app is very easy to use. ### 5/5 — Cash valve *2026-03-04, version 2.10.2* Service was great ### 5/5 — Thank you. *2026-02-04, version 2.7.0* Helpful, easy to use, and intuitive app. Congratulations. ### 5/5 — Kwabena Akoto review *2026-01-30, version 2.7.0* U are the best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*