# New York Mobile ID — user reviews > 374 indexed App Store user reviews of New York Mobile ID by IDEMIA Group, rated 1.90/5 from 998 ratings. - Source: https://appshunter.io/ios/app/new-york-mobile-id/id1506757023/reviews - App overview in markdown: https://appshunter.io/ios/app/new-york-mobile-id/id1506757023.md - Rating breakdown: 5★ 158 · 4★ 36 · 3★ 27 · 2★ 62 · 1★ 715 ## What do users think of New York Mobile ID? Overall sentiment: negative **Pros** - 🚀 Easy setup - 🔒 Secured with PIN or Face ID - 👍 User-friendly app **Cons** - 🐛 Crashes and errors during registration - 🔒 Privacy concerns with unlocked phone access - 👎 Lack of Apple Wallet integration **Commonly reported bugs** - Registration process fails repeatedly - App crashes on launch for some devices - Scanning back of ID not working properly **Most requested features** - Add support for Apple Wallet - Improve reliability and reduce errors - Allow photo uploads instead of just in-app camera ## Newest reviews (18 of 374) ### 2/5 — Good start *2026-07-25, version 4.21.3* With more and more states giving the option to include state drivers licenses, and even US passport in the Apple wallet, it would be so much more preferred and easy to have everything all in one place. Please consider allowing New York to add drivers license to Apple wallet ### 4/5 — Ok app *2026-07-16, version 4.21.3* At first I was doing something wrong and could enroll. It works just fine, and will definitely use it when digital ID can be used ### 2/5 — To many steps to use regularly *2026-07-13, version 4.21.3* Please add support for Apple wallet! Also the app takes to many taps right now. Open, authenticate, show QR code, scan, confirm, wait. It’s easier to use a physical ID. ### 2/5 — Takes long to log in *2026-07-13, version 4.21.3* I was trying to like this app, but it keeps logging me out and takes too long to download the information. 😒 ### 4/5 — Waste of time *2026-07-11, version 4.21.3* Poor meaningless support ### 4/5 — Easy to set up *2026-06-24, version 4.20.2* Kinda boring, haven’t needed a reason to use it. Wondering if people will know if it real. ### 1/5 — Broken *2026-06-23, version 4.20.2* The camera doesn’t work when trying to verify. ### 1/5 — Taxpayer funded garbage that fails the one job it has *2026-06-21* Useless and unacceptable. The entire point of a state ID app is to have valid identification on me at all times to stay in compliance, and it does not work. It fails to load, fails to verify, and leaves me with nothing when I need to show ID. We are taxed to fund this and what got released is broken at the most basic level. At this point it seems intentional. There is no excuse for a government app this far behind. If it can’t reliably display a valid ID, it should not be on the App Store. Pull it until it actually works. ### 1/5 — Doesn’t work when needed *2026-06-20, version 4.20.2* I’ve needed to use it twice so far. Both times “Mobile ID has experienced a problem” Reference code #79003-7… ### 1/5 — Horrible broken app *2026-06-15, version 4.20.2* Horrible app, doesn’t even work. If I could give this 0 stars I would! ### 1/5 — NY Mobile ID *2026-06-14, version 4.20.2* App crashes just like reported by other users. Don’t waste your time. ### 1/5 — Doesn’t work *2026-06-13, version 4.20.2* The app doesn’t work, it just says “New York Mobile ID has experienced a problem” ### 1/5 — Total Garbage *2026-06-13, version 4.20.2* Leave it to the government to create an app that fails this often. After many attempts and timeouts I’ve just given up. Typical failure rate for something NYS does! If I could leave it a negative star review I would. ### 1/5 — No longer works again *2026-06-11, version 4.20.2* After the latest update the app just spins around and nothing works. ### 1/5 — Stuck on loading screen *2026-06-07, version 4.20.2* Simple doesn’t ever load. This inspires no confidence. ### 1/5 — Doesn’t work or capture ID *2026-06-07, version 4.20.2* Interface to try to scan your ID sucks, camera keeps rotating the wrong way ID keeps getting rejected ### 1/5 — Do not recommend *2026-06-06, version 4.20.2* Unfortunately this app is useless. It’ll repeatedly give an error code and the support is also useless. They say to redownload it, and if that does not work redownload it a different day. Apple wallet could easily do this in way less time unfortunately this is just a waste of time if it doesn’t work for you immediately. ### 1/5 — Constant Error *2026-06-06, version 4.20.2* Keeps coming up an error ## Most critical reviews (10 lowest-rated) ### 1/5 — Enrollment is a joke *2026-07-20, version 4.21.3* The step where it is suppose to take a picture of your face keeps failing. It shouldn’t be this difficult. I’ve used biometric confirmation in other apps without an issue. This is an identity app and the dev team have one job…….i’ve deleted the app! ### 1/5 — Just Use the Apple ID feature *2026-07-20, version 4.21.3* Why aren’t you just using Apple’s built-in ID feature??? It’s so much easier. This app is pointless. Apple already built the interface. This app is clunky and unnecessary ### 1/5 — Unstable and unreliable *2026-07-19, version 4.21.3* For the love of Mamdani, just integrate into Apple Wallet. ### 1/5 — Apple Wallet *2026-07-17, version 4.21.3* Just support Apple Wallet ### 1/5 — Doesn't work *2026-07-14, version 4.21.3* Stuck on the license upload. Program just hangs ### 1/5 — Unable to scan ID *2026-07-13, version 4.21.3* I get to the part where I’m supposed to scan my ID and it only says Front of ID. I tried moving to different surfaces with different lighting, etc. but with no luck at all. So it’s not usable by me at all. I have an iPhones 17e. ### 1/5 — Apple ID *2026-07-09, version 4.21.3* Just support Apple ID instead of wasting our time with buggy app ### 1/5 — Keeps Deleting *2026-07-06, version 4.20.2* If you don’t use regularly, all your information disappears. That makes NO SENSE! Adding again takes a ridiculous amount of time. “Timed out” multiple times trying to capture new face photo. App really needs work, as this is a great idea ### 1/5 — App doesn’t work *2026-07-05, version 4.20.2* The app doesn’t work, plain and simple. Get to the point of scanning your ID and nothing happens, as usual, poorly done NY ### 1/5 — crashes on open *2026-06-28, version 4.20.2* the app cashes as soon as it is opened. crashes instantly on startup ## Most praised reviews (10 highest-rated) ### 5/5 — Worked Great for Me! Super Convenient! *2026-07-10* Not sure if they’ve made recent updates to the app but this was my first time trying it. I completed the entire process in less than 5 minutes. Set up a pin and enabled Face ID. Was verified immediately after process was completed. Camera is a bit sensitive when facial scanning but nothing to get annoyed with. Keep still and look at the camera and keep face in the oval. Note, after researching this, Apple Wallet is not enabled because the STATE laws do not allow for it and why this app was made instead. Some states that do allow this for example are Ohio, Maryland or Utah. NY, NJ and CT do not allow for this convenience and you must go through their proprietary apps and verification methods. Some things to know about my personal situation: - I have a real ID drivers license - Used iPhone 17 Pro - On WiFi at home - Not charging - All permissions allowed when signing up for the app. I suggest others from the past to try again. I too a risk downloading it only because I’ve lost my ID so many times and this really is so helpful as a backup. Glad I did and was super surprised how the experience I had was very smooth and problem free. ### 5/5 — Decent app so far *2026-06-24* I have read many of the 1 star reviews of this app, but it has not given me any problems during the enrollment process. I took clear photos of the front and back of my license with no issues. The Face ID part was annoying, but I successfully got through it. The “digital ID” isn’t like the one on Apple Wallet though. I feel like NYS should transition to Apple Wallet; it would be more secure and safer for consumers like myself. ### 5/5 — User *2026-05-30, version 4.20.2* Nice and easy to upload your Id or dl, just don’t move the camera to much, get it done from 2nd attempt. Don’t pay attention to negative feedbacks it’s very easy to use and very helpful app, used several times, only positive emotions. ### 5/5 — works *2026-04-05, version 4.18.2* pretty smooth, at first I thought it was a horrible app cuz of the avg rating. ### 5/5 — Love it !! *2026-01-23, version 4.18.2* It’s great to have this app and it work beautifully ### 5/5 — Psa All *2025-12-22, version 4.18.2* This does not replace a physical id, but useful if bearer becomes a cadaver ### 5/5 — It’s just a mobile id *2025-11-29, version 4.18.2* No frills just and I’d less than 5min to activate. Nice ### 5/5 — Perfectly good app! *2025-11-14* This app functions just as described. Set up was quick and easy. Facial ID when enabled works properly. The design of the app is functional and informative. I know some reviewers had problems but I didn’t have any issues and am enjoying exploring its features. I look forward to using it. ### 5/5 — Not bad *2025-10-03, version 4.18.2* Wish they had Apple wallet integration ### 5/5 — Stuck *2025-09-26, version 4.18.2* I’d keeps saying error and won’t open anymore. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*