# New York Pass - Travel Guide — user reviews > 50 indexed App Store user reviews of New York Pass by Go City Ltd, rated 4.77/5 from 4,183 ratings. - Source: https://appshunter.io/ios/app/new-york-pass-travel-guide/id429167326/reviews - App overview in markdown: https://appshunter.io/ios/app/new-york-pass-travel-guide/id429167326.md - Rating breakdown: 5★ 3,752 · 4★ 196 · 3★ 63 · 2★ 28 · 1★ 144 ## What do users think of New York Pass? Overall sentiment: negative **Pros** - 🚀 Efficient use of pass - 👍 Trustworthy app - 💰 Good value for money - 🗺️ Helpful tips and instructions **Cons** - 🐛 Crashes and bugs in app - 🕰️ Long wait times at attractions - 🚫 Unable to skip lines as advertised - 💸 No refunds or flexibility - 🕰️ Outdated information on attractions **Commonly reported bugs** - App crashes when trying to view attraction details - Saved itineraries disappearing from the app - Issues syncing passes purchased through third-party vendors **Most requested features** - Ability to book reservations directly in app - Interactive maps and itinerary planning - Improved customer support and communication ## Newest reviews (14 of 50) ### 2/5 — Make sure before buying this the attraction locations and services are up to date *2022-02-10, version 6.6.13* While I’m writing this review I am currently in New York City and I just spent half of my afternoon going up and down to places and attractions that their closing time and services were not up-to-date with this app or pass, meaning for an example locations and attractions closing earlier and or not accepting this pass. If you go to google maps they give you the right clothes in time meaning that you have to check twice and plan twice the itinerary of your trip and the sad part is that mistakes like this that they’re not our fault as customers it is not our job to update this app we don’t get a refund for mistakes or updates. ### 2/5 — Beware of changes *2021-12-14, version 6.6.13* So we are in New York and headed to Brooklyn. We checked last week to plan everything and there were several items listed as included. As we are on our way, three of the main attractions are now missing from the app. What a waste of money and time. So disappointed in the app. It’s worked well when we’ve used it but this now makes 4 things in 3 days that have been removed as options in the last week. Wish i had an option for a partial refund for my wasted time. If you plan a trip around what’s available check again the morning you are going to verify it’s still there. ### 2/5 — Depends on your travel plans *2021-07-12, version 6.6.5* This app works well and has nice features. The problem is for most exhibits you need to show up in person to the attraction to purchase your entry tickets. So you can’t purchase ahead of time online. With COVID capacity limits at most places this means you have to physically go to the attraction to see III you can get in right away or come back several hours later (or the following day in some cases). Not an efficient way to plan your itinerary. We maybe broke even on the price of the 3-day pass but if I had to do it over I wouldn’t have purchased it for this trip. ### 3/5 — No reservation links *2021-05-28, version 6.6.4* Some links yo make reservations are not available in the description of the tour ### 1/5 — Not Happy *2020-07-08, version 6.5.3* Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic. ### 1/5 — Horrible company, DO NOT BUY *2020-05-23, version 6.5.1* If I could give zero stars I would. We spent $1136 on passes we won’t be able to use now in the midst of the COVID-19 global pandemic, and while all of our flights and lodging and tours and other reservations have been canceled and refunded this company stands along in refusing to revise its policies and offer a refund. They said we could switch our passes to another city, as if travel to another city is possible or advisable in the middle of a global pandemic. None of the attractions are open, what good would this pass be anyway? A member of my family is immunocompromised, so we won’t be able to travel until (hopefully) a vaccine becomes available. Lesiure Pass Group, who operates the New York Pass, knows the attractions their pass gives entry to are all closed, yet refuses to offer refunds even though the attractions themselves are all offering full refunds due to COVID-19. Bad actors, shady business. DO NOT BUY! ### 1/5 — New York pass is not worth the money!!!!!!!!! *2020-01-05, version 6.3.2* We bought the New York pass and got completely ripped off. You can not skip lines. You go straight to ticket purchase where you purchase the ticket and then get into the admission line. They started our pass a day too early, called customer service and they did not help at all. In fact, they were very rude. The lady who I spoke with said “sir, I don’t even want to be here”. They refuse to help or make it right. I’d do the city pass if I was to do one again. Their pass actually gets to skip lines! Don’t buy this, it’s a hustle, a rip off, a complete waste of money. ### 3/5 — Do your research *2019-12-23, version 6.3.2* I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up! ### 1/5 — Cheaters *2019-10-05, version 6.0.4* Me and my friend bought these passes for three days and they sent our confirmation e-mail on the second day. When I texted them they didn’t respond and didn’t answer my calls. So I was 50$ minus (for three days was 200$ and for two days - 150$). You have to always wait on the queue for tickets (witch is funny because we should be able to go through with our passes). Also you are not allowed to visit Marvel 4D in Madame Tussauds and we had to pay extra for that - and that’s not normal when in the regular ticket you have Marvel 4D included. We couldn’t use our pass for the planetarium in the American museum of natural history and we didn’t have a guide... I don’t recommend using this pass - there are other passes that you can use and they are way better. ### 1/5 — Scam *2019-09-13, version 6.0.3* It would have been cheaper to use the kiosks at all the places we wanted to go. The pass “claims” you get to skip the ticket lines, which is completely untrue. We spent our time standing in lines waiting to validate our passes, rendering our New York Pass more expensive than if we had just bought tickets straight from the attractions as we didn’t have time to make it worth the purchase due to all of our wasted time. Purchaser beware, you will not get your money’s worth. ### 1/5 — Terrible *2019-09-13, version 6.0.3* Still had to wait in lines for everything. Not worth the money. ### 1/5 — Lie at its worst!!! Kari the supervisor is a Liar *2019-09-06, version 6.0.2* The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company. ### 1/5 — Expensive *2019-07-31, version 5.0* Don’t waste your money. You want the city pass, not the New York pass. I bought two adult and one child New York passes for $552. We went to the Statue of Liberty first and could have purchased the city pass for $150 less. Plus, we still had to wait in line to get paper tickets. ### 1/5 — Don’t get this app *2019-07-05, version 5.0* I’m not from NYC and bought this, don’t get it. You think you’re going to do so many things but lines are ridiculous, which i understand. But even though you buy this ticket you still have to stand in the same line to buy a general addition ticket because you have to print it out. You just end up losing money ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop asking me for ratings *2022-12-06, version 6.6.18* I just downloaded this app minutes ago and it’s already asking me for a rating so I guess one star ### 1/5 — Awful *2022-10-06, version 6.6.15* Tried to reserve tickets. Directed me to another website which wouldn’t let me reserve them. What a waste of money and time. Got no response from either company. ### 1/5 — Nothing but trouble *2022-07-11, version 6.6.14* I paid for this pass through a travel agent. But it is not allowing me to make any reservations in the app or in my email. This a a rip off total trash. I have to spend my visit here just walking around and winging it. ### 1/5 — Great idea, inconsistent execution *2022-03-17, version 6.6.13* The pass is a brilliant and worthwhile thing to use. However, the app and process isn’t streamlined. The app takes you to each vendors website, finding where to reserve using your pass is a hassle and different for every vendor. Some vendors are “first come, first serve” reservations. There were no clear indications for how each vendor wanted the pass to be used. ### 1/5 — Nice App - Terrible Company *2022-01-30, version 6.6.13* The app seems to work very well and would have loved to use it; however, the company that runs the app is not your friend. My family was planning a wonderful trip to NYC just before COVID hit the US. When NYC shut down, this company did extend the dates the tickets covered but the problem is that they would agree to a refund. Additionally, the company has not extended further the passes despite NYC really not opening back up until after our passes expired!!! Their customer service, when they actual do answer the phone, is of no help either!! Just stay away from the company. It is not worth loosing your precious hard earned money over. ### 1/5 — Very bad app - didnt even save the itinerary I created for my trip. It was gone after a few days. *2021-12-12, version 6.6.13* I had saved an itinerary in the app and when I looked at it after a few days, it was gone ### 1/5 — Unable to use app *2021-05-17, version 6.6.3* I have been unable to use the app since i downloaded it a day ago. I made sure my iPhones operating system is up to date but have had no luck accessing the app. Maybe an update is needed of the app. ### 1/5 — Unable to get a refund *2021-04-23, version 6.6.3* I’ve been trying to get a refund since the covid happened so I had to cancel my trip. So I’ve sent an email and waiting, but no answer. Not a good thing that this happened. ### 1/5 — No refunds, out hundreds of dollars. *2021-03-05, version 6.6.2* No refunds despite Covid cancelling everything. Unable to use due to being in the UK and can’t get back to the US. They refuse to refund my money and now I’m out hundreds. ### 1/5 — Don’t buy *2021-02-22, version 6.6.2* All attractions require online booking, not all have the option for booking with New York Pass. If you’re a tourist you will lose your money. ## Most praised reviews (10 highest-rated) ### 5/5 — Our Christmas trip to New York. *2022-12-16, version 6.6.18* My family and I purchased a 2 day New York pass and we were able to visit so many sites. We had so much fun and lots to see. We will definitely do it again next year. **Developer response:** Hello Beautiful granddaughter! That's amazing to hear! We are glad to have been a part of this excellent trip with your family. We wish you all the best! Warm regards, Go City - JT ### 5/5 — Trustworthy App, Glad I Found This For My Trip *2022-09-23, version 6.6.14* I am seriously so glad I used this app instead of another website! If you’re currently looking to buy a pass to go to New York and you want more options for attracting , this is IT! I bought my pass for $220, no problems getting in anywhere, and thankfully with a well planned 3 day itinerary, I saved $170 using this pass instead of paying for attractions individually. This pass allows you to go to an attraction MORE THAN ONCE! I would absolutely use this app again and recommend it to others! ### 5/5 — Great way to see the city! *2021-12-14, version 6.6.13* This was my first visit to NYC and I found the New York Pass while searching through trip advisor for things to do during the day. I was skeptical at first because it sounded too good to be true but it’s totally legit! I bought the 3-day unlimited pass for $179 and got my money’s worth by the end of day 2. It was super efficient to use, had great tips/instructions for getting into the venue, and even helped me find new activities that I probably wouldn’t have found without it! I never had an issue with the pass being accepted anywhere. I did about 2 activities a day, saved about $100 overall and loved every experience I had! HIGHLY recommend for a first time traveler or anyone looking to see as much as they can on a budget. ### 5/5 — So far so good *2021-07-23, version 6.6.5* We have been able to use the pass with ease and enjoyed a lot of the tourist sights with little of the usual aggravation. The only information in the app is helpful and provided relevant information to help us plan our day. ### 5/5 — Very good and handy *2021-07-15, version 6.6.5* Get the Groupon if you can to save a bit moreThe app is great to help plan your trip. We had zero issues at each stop. You can def save a ton of money if you keep moving. ### 5/5 — Plan ahead and it’s amazing! *2019-11-21, version 6.2.2* Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it! ### 5/5 — Love it *2017-09-17, version 3.1.5* I love this pass and the app. Line skipping is only partly true but it's still a amazing deal!! A must have on your New York vacation. ### 5/5 — Extremely Helpful and well put together app! *2017-09-16, version 3.1.5* This app is amazing! I bought 2 of the 5 day passes and am looking forward to a great vacation! ### 5/5 — Chris *2017-07-18, version 3.1.5* This is the only way to see New York 😁😊! ### 5/5 — Rear deal as lake by as you use many of offers! Do it! *2017-07-10, version 3.1.5* Great savings! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*