# NewForm: Recovery & Wellbeing — user reviews > 133 indexed App Store user reviews of NewForm by Phoenix Multisport, Inc., rated 4.90/5 from 10,737 ratings. - Source: https://appshunter.io/ios/app/newform-recovery-and-wellbeing/id1513232300/reviews - App overview in markdown: https://appshunter.io/ios/app/newform-recovery-and-wellbeing/id1513232300.md - Rating breakdown: 5★ 9,868 · 4★ 637 · 3★ 167 · 2★ 26 · 1★ 39 ## What do users think of NewForm? Overall sentiment: positive **Pros** - 👍 Helpful community - 🚀 Easy to use app - 💡 Great idea for sober community - 🙏 Grateful for the resource - 🌟 Positive experience **Cons** - 🐛 Technical issues (freezing, crashes) - 🚫 Tobacco not allowed **Commonly reported bugs** - Sign up process not working (confirmation emails not sending) - Login issues (getting stuck on sign up screen) **Most requested features** - More events and activities in different locations - Ability to sign up and login consistently ## Newest reviews (17 of 133) ### 2/5 — Becoming Unusable *2026-08-24, version 11.7.1* I was in a live interacting with someone. Next thing I know. I’m trying to sign back in and having to upload a picture and my information all over again. Starting to get real frustrating. ### 4/5 — Great App, can we add scheduling? *2026-08-09, version 11.5.0* New to this app and my recovery journey, but seems amazing so far. My only qualm is that there is not a way to save / favorite events for upcoming days in a calendar-like view, to be able to see my upcoming activities / planning ahead. I hope something like this is added soon. ### 4/5 — SOBRIETY-GOALS -SUCCESS! *2026-05-11, version 11.2.1* I look forward to participating & being involved with “The PHOENIX “. I am currently Sober & maintaining my Sobriety, I recently Successfully Graduated The NEW PHOENIX PROGRAM in PEORIA,AZ & I am Currently in The Mercy Center of Arizona Program, & housed in one of The Mercy Center Sober living homes & I am continuing to work on myself & Build myself up in a Sober, Positive way.I look forward to Continuing my Recovery with “The Phoenix “ 👽🌀🫆🎟️🎚️🙏💪 🫶💯😊 ### 3/5 — Only for major cities *2026-03-08, version 10.6.0* Seems to be only based in major cities like Los Angeles, Chicago, Detroit, Huston etc. if you live in any of those cities great for you! For the rest of us, don’t even bother downloading the app. Only a limited amount of virtual classes will be available. That sucks. ### 2/5 — I’m a long time pheonix volunteer. *2026-02-12, version 10.5.0* I have been a volunteer for the past three years with Phoenix and I absolutely love the community. The community has been a blessing for me but as much as I’ve tried I can’t get behind this app. I have noticed members complaining about how the app isn’t easy to navigate, how they have trouble signing up for events now, how the app now is too similar in name to the cable network “free form “ and how much confusion there is between the Phoenix and NewForm. For example: a newcomer comes in and asks where the NewForm members are not where are the Phoenix members are meeting up. I explain the best way I can but they are still confused. As a volunteer I find switching back from “member“ to “ volunteer” is frustrating. I sometimes can’t even find members to add as participants in my events and it’s damn near impossible to find the place to get support or give feedback despite their being countless issues. I find it harder to find actual events to attend thus I haven’t been going to events as much. Since the launch of the NewForm app I have only been to a handful of events while under the Phoenix app I would attend events all the time. With the events I have hosted before the app switch we would have 36 attendees every event and now it’s 10 if that. I feel the new app is a cause of the lower attendance numbers. If I dislike using it as a volunteer how do the members feel without an easy way to voice their displeasure? It’s hard to write this review as I do love the community and appreciate the people , the donors , the staff , and volunteers that make all of these amazing things possible but I feel like it would be a disservice if I gave a 5 star review to an app when it’s the community that is 5 stars and the app is a 2 at most . I do not write this to be mean towards the developers of the app as I can only imagine how hard they’ve worked and I ask that these issues I addresses be acknowledged and not fall onto deaf ears. ### 3/5 — Improvements needed *2025-11-25, version 10.1.0* New app is cluttered compared to the Phoenix app. I have all notifications turned off in the NewForm app’s settings yet I continue to get notifications about people on the Go Live functionality (I ended up disabling all notifications for NewForm via iOS settings.. ### 5/5 — Housing outreach navigator *2025-10-22, version 9.13.0* 67 ### 5/5 — Life changing! *2025-08-21, version 9.10.1* Love this app - so many resources! ### 5/5 — It helps me keep organized *2025-08-17, version 9.9.1* I’ve had nothing but a good experience helps me keep track of my time. Gives me something tangible to look at.. I would recommend this 10 out of 10 ### 5/5 — Volleyball *2025-08-06, version 9.9.0* Thoroughly enjoyed playing volleyball event in Bristol. So many people having a great time. And making great connections with like minded good people. I am truly thankful for this app. ### 5/5 — App doesn’t work *2025-07-22, version 9.8.0* I really love the concept of this app. I just downloaded it today and it won’t work at all, unfortunately :( Can’t get past the frozen Home Screen. I restarted my phone. Closed all apps. Everything works great, besides the NewForm app. I’m hoping the developers can do an update or else I will have to give up :( ### 5/5 — Great recovery tool!!! *2025-07-11, version 9.7.2* So nice to be able to have somewhere to turn to when you are in the darkest of places 24/7! God is there and so is Phoenix! 🥰🥰🥰 ### 5/5 — I found my safe space. *2025-07-01, version 9.7.1* Thank you to the creator for giving anyone and everyone who is struggling help. You’ll never know how much this app has truly help me heal. -grateful ### 5/5 — I love this app *2025-06-26, version 9.7.0* Using this to track my sobriety ### 3/5 — app *2025-06-23, version 9.6.0* Is not that good ### 5/5 — Amazing for all walks of recovery *2025-06-21, version 9.6.0* I have 5 years in recovery and work in the field and this app is perfect all stages of recovery and all walks of recovery. Super excited to spread the word about this app. Good job your team did phenomenal ### 3/5 — I was excited to try this BUT *2025-06-14, version 9.6.0* So far I’ve only experience the spinning wheel of death. This app has yet to allow me to fully set myself up 🙃🫤 I have given it several attempts to work itself out by letting it spin for hours. I’m going to delete the app, maybe I’ll come check it out later ✌🏼 ## Most critical reviews (10 lowest-rated) ### 1/5 — Chat *2026-08-15, version 11.5.0* The chat won’t work for me at all ### 1/5 — If only *2025-09-17, version 9.12.0* The app worked it would have been cool ### 1/5 — Frozen *2025-08-08, version 9.9.1* Can’t even get started. It’s frozen from the get-go. ### 1/5 — Inconsistent and does not work *2025-05-17, version 9.4.0* I created an account numerous times and it did not work. i linked my email and then iphone account. Tried to log in and the app wouldn’t ever allow me to sign in. The app just keeps showing i need to create an account. ### 1/5 — NEWFORM UPDATE HONEST FEEDBACK *2025-05-11, version 9.3.0* I love The Phoenix, but the NewForm update in March 2025 made the app experience worse. The creators did not consult users before they released it, and many of the reviews here after March are dismal. The NewForm website runs like a marketing ad, and the app seems more interested in appearances rather than functionality. The entire point and function of a recovery community app is to find meetings and events, get the relevant information, and sign up easily. On this, the NewForm app fails. Luckily they haven’t changed too much on the volunteer interface side of things, but I dread the day that they do. I second my fellow reviewers in the following feedback: - Half of the photos are irrelevant to the events that they are paired with, and the overly large stock photos are a waste of space. I spend too much time scrolling to find the information I need because the photos get in the way. - Same thing with the large “Meetings, Wellness, Fitness, Social Activities” icons and the “Activities” buttons on the Experience page. Get rid of it. Or make that a drop-down bar to conserve space. Or keep it as a “Filters” button, like it is on the calendar page. When I click on the Experiences page, I want to know the events in my area up front. - The font is too light and missable across the entire app. We have people of all ages in recovery and if the print is so tiny I can barely find it, then I can’t imagine how difficult it is to locate for our older or nearsighted members. Particularly the font for Duration, Capacity, and Intensity Levels is TINY. Again here, the stock image gets in the way. - Minor note. I think Phoenix events should be labeled “The Phoenix” rather than just “Phoenix,” because it looks confusing when a city is listed right beforehand or members are trying to distinguish between the city and the organization. - In the Events Near You page, include the option for a monthly calendar for people who plan ahead instead of requiring them to scroll week by week. This is also useful for people who travel and want to find Phoenix events in other cities. See the Apple Calendar monthly view of Google Calendar for ideas. I would check the old Phoenix app multiple times daily but because of the new formatting, user interface, and reduced functionality, I am on the app less and find myself going to fewer events. I appreciate what NewForm is trying to do in connecting multiple recovery communities, but a significant amount of user experience was lost in the process. ### 1/5 — Horrible New App *2025-03-29, version 9.1.0* This new user interface is terrible in every way. It's very difficult to find events or scroll through them quickly. Previously you could see multiple events at the same time. Now, you have a giant picture (useless stock photo) taking up the whole page. The relevant information (location, date, time) is nearly impossible to read. You also can't tell if an event is full until you click on it, which is incredibly tedious. The slider to adjust the location range doesn't work, so I'm flooded with distant events. I've stopped looking for new events because the app is so bad. I'm sure the poor UI is turning away potential members. ### 1/5 — New User/Cannot access App *2025-03-14, version 9.0.2* I just downloaded this app to try and when I sign up it doesn’t send the confirmation email for me to click so now I can’t use the app at all. ### 1/5 — It’s not working? *2025-03-03* I updated the Phoenix app - and I can’t get into this new one, it just keeps having the 3 dots bouncing around as if it’s loading, but then it never does anything ? Just keeps doing that. Ugh I wish I hadn’t updated it because I wanted to see if there were any zoom workouts tonight. But I’m sure the tech team will be addressing it. Love the Phoenix and this is not to throw shade, just to give some feedback to hopefully get the problem addressed. Thanks! **Developer response:** Hi! This was a massive update and we are diligently working to smooth out the bugs as they pop up in live time. So sorry that you experienced latency. It is already functioning much better since launch-date on Monday. Please, give it another try. We are so excited about this evolution! If you're still seeing glitches, please send us a message at appsupport@thephoenix.org. ### 1/5 — Not working *2025-03-03, version 9.0.0* Ever since I updated the app from the Phoenix to this NewForm app it doesn’t even open. Deleted and retried it twice. Needs fixed. ### 1/5 — New Update is terrible *2025-03-03, version 9.0.0* Does not work ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing app for fitness lovers *2026-07-26, version 11.4.0* I like this app a lot. Its full of fitness classes sober members can have access to for free. Some of the fitness classes are at luxury gyms with really amazing teachers. It's hard to believe this is free. They are very generous for donating these classes and there is zero barrier to entry. I would not be able to afford these classes right now so I really appreciate it! I'm finally able to return to a lifestyle I've been longing for and needing for so long but was kept out of for a few years due to financial barriers. ### 5/5 — Best app i’ve ran into filled with honesty, compassionate and sincere people *2026-07-23, version 11.4.0* Makes me feel loved and encouraged ### 5/5 — Awesome, and Second to None *2026-06-08, version 11.3.0* Am a new member. And there are So many cool activities online and in person to attend! Thank goodness for the Phoenix. Your organization, staff, and all who attend these events are Life Savers! Thank You! ### 5/5 — Cool app idea *2026-06-03, version 11.2.1* All of these concepts are like what I learned in rehab or therapy in an application. ### 5/5 — Awesome Community! *2026-05-16, version 11.2.1* This app has been a complete transformational success and I’ve never been so excited about sober commitment and company! Wellbeing is absolutely essential to the success of the experience you will have! ### 5/5 — Thank you *2026-05-14, version 11.2.1* I’m so grateful for all the volunteers and creators of the program. I’ve attended their events and have had an excellent experience. Thank you so much. ### 5/5 — Recovery *2026-05-03, version 11.2.1* Yes! New Form is a great app to start the Recovery journey ! ### 5/5 — Never knew this was available! *2026-03-19, version 10.6.0* If you’re into wellness or trying new things, PLEASE download this app! There is so much in the community that gets looked over, so happy I found this! ### 5/5 — Been in the Phoenix 2 years *2026-01-24, version 10.4.0* Been going for 2 years to events and been a volunteer as well. Overall great app has helped me stay active. Occasionally slow especially when in areas with low service which can be difficult to check people in at hiking areas. My biggest wish list would be to add a waitlist for events so that as a volunteer I could add people to the listen and know the demand of an event if more people wanted to come ### 5/5 — Great Universal Interface! Love the new look! *2025-11-11, version 10.1.0* Hey there! Just wanted to say I enjoy the interface. Very modern and appealing design. Keep up the good work! Love Thomas --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*