# Newk's Eatery — user reviews > 216 indexed App Store user reviews of Newk's Eatery by Newk's Eatery, rated 4.90/5 from 35,213 ratings. - Source: https://appshunter.io/ios/app/newks-eatery/id1199074383/reviews - App overview in markdown: https://appshunter.io/ios/app/newks-eatery/id1199074383.md - Rating breakdown: 5★ 32,295 · 4★ 1,913 · 3★ 456 · 2★ 159 · 1★ 390 ## What do users think of Newk's Eatery? Overall sentiment: neutral **Pros** - 🚀 Quick and easy ordering - 👍 Convenient app experience - 🤝 Great customer service - 🍔 Delicious food quality **Cons** - 🐛 Inconsistent order accuracy - 💰 Expensive pricing - 🙄 Confusing customization process - 🤔 Rewards program issues **Commonly reported bugs** - App crashes and freezes - Ordering not possible during store hours - Rewards not properly applied - Notification bugs **Most requested features** - Ability to customize orders without extra charges - Option to save payment information - Improved user interface and navigation - Better integration between app and in-store experience ## Newest reviews (10 of 216) ### 3/5 — Great PRICEY Food *2026-08-27, version 7.2.7* Food is always good but sheesh it’s $50 for my husband and I to eat deli style. ### 4/5 — Newks Favorite Customer *2026-07-28, version 7.2.4* I love their pepperoni pizza with the little flakes on it. I eat it twice a week and firmly believe it’s the best pizza around. I love you Newks pizza 💙 ### 2/5 — Service bad *2026-07-26, version 7.2.4* Went to Newks n Frisco and even though there was a line at register, employee left to fill orders without telling anyone! ### 2/5 — Changes! *2026-06-28, version 7.2.2* Changed the menu again and the cost is so high now!! ### 2/5 — App no longer responding *2026-03-02, version 7.1.2* Even ran the most recent update and still can’t add my last receipt to get the points. Clicking contact us also does not respond. Try to bring up website and it launches the app. Help!! Last visit on 03/01/2026. ### 3/5 — Extremely clunky but functional *2026-02-21* Pretty much all fast food apps are terrible and this one's not that much worse than most of them. But all I want to be able to do is walk into a restaurant, get a table number, and reorder what I had last time. There's no easy way to do that. If you try to reorder, you can't do the table number thing. So you have to go find a table number and then put in every little detail into the order every single time. ### 5/5 — Great Food *2026-01-26, version 7.1.0 (161)* Food is delicious! Loaded potato soup is so good. ### 3/5 — Borderline Criminal Tipping *2026-01-02, version 7.0.1* The app has gotten much better over time. But it defaults to 25% tip for takeout orders. We all know they do this to try and take advantage of users who are not paying attention. This is immoral behavior and makes me wonder who receives the tips, if it even goes to the employees. ### 1/5 — Where is the menu? *2025-12-25, version 7.0.1* When I try to order, I don’t get the full menu. It only shows the new items. ### 1/5 — Terrible App *2025-12-23, version 7.0.1* I’ve not been able to place online orders with Newk’s for over 2 years due to constant errors that I can’t bypass. The website is no better. I’ve finally decided to delete the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues *2026-08-03, version 7.2.4* The app was giving me issues as I was trying to enter my phone number and email and it kept saying they already had the info so I had to change it to another person‘s email and phone number to get my order to send through ### 1/5 — Can’t modify sandwich *2026-07-12, version 7.2.3* Can’t modify sandwich. Fix it ### 1/5 — Lags *2026-05-28, version 7.2.0* Lags and had to redo order 4 times ### 1/5 — Points aren’t worth it *2026-05-19, version 7.2.0* I’ve spent nearly $200 in the app and I still don’t have enough points to redeem even a brownie. If I spent that much money in any other food app I would’ve received like 3 free meals by now- to make things worse the one and only reward I have unlocked doesn’t even work for the Newk’s in my area. So even if I wanted to use them I cant ### 1/5 — Not user friendly *2026-03-13, version 7.1.2* Slow to respond. Updating profile very difficult. Hope it improves ### 1/5 — Slow and buggy; previous account was deleted *2026-02-27, version 7.1.2* It’s just trash. Give it a few more updates. Give me my account back. ### 1/5 — Constant errors *2026-01-15, version 7.1.0 (161)* The average 4.9 star reviews for this app HAVE to be fake. There is no way. There are bugs alllllll the time. Not able to place orders, always have to use the website even though they try to get you to use the app. The current issue has been going on for weeks now where the menu doesn’t pop up when you try to place an in app order. Please fix this. ### 1/5 — App is lousy *2026-01-02, version 7.0.1* Always takes you to create a new account when trying to sign in. Not a friendly app ### 1/5 — Worked great until it didn’t *2026-01-01, version 7.0.1* The app was great until this last update. Now I can’t access the full menu. It only allows me to see and order the seasonal items. Whoever is in charge of it seems to dislike the company because they have really messed up the app. ### 1/5 — No menu *2025-12-31, version 7.0.1* I love this place but in the new update I can’t see a menu I can only reorder previous items, not sure if I’m the only one with this issue ## Most praised reviews (10 highest-rated) ### 5/5 — Newk’s App *2026-09-02, version 7.2.7* Very user friendly ### 5/5 — Yum! *2026-08-17, version 7.2.7* Always amazing ### 5/5 — So good😛😛😛😛 *2026-07-30, version 7.2.4* I love the food and it it so clean and the drinks are so good to!!! ### 5/5 — The best *2026-07-26, version 7.2.4* Simply the best option for high quality, quick service and reasonable pricing! Every dish we have ordered has been delicious, from the regular Caesar salad to the French onion dip sandwich. We never order Newk’s without a slice of Strawberry Cake to top it all off. ### 5/5 — Newks *2026-05-22, version 7.2.0* Yummy stuff ### 5/5 — Bring Back Shrimp/Avocado Salad *2026-05-21, version 7.2.0* I went into the app to order my favorite shrimp and avocado salad & it’s gone:( ### 5/5 — Great food and mobile app *2026-04-05, version 7.1.2* Food is great and their mobile app is surprisingly smooth ### 5/5 — Great food! *2026-03-29, version 7.1.2* Always have the freshest food and healthy options. ### 5/5 — Great Customer Service *2026-03-12, version 7.1.2* Always great service ### 5/5 — Love Oxford Newk’s *2026-02-12, version 7.1.0 (161)* Always good service and great food!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*