# Newpay — user reviews > 17 indexed App Store user reviews of Newpay by NewDay Ltd. - Source: https://appshunter.io/ios/app/newpay/id1562878268/reviews - App overview in markdown: https://appshunter.io/ios/app/newpay/id1562878268.md ## Newest reviews (4 of 17) ### 1/5 — Piece of crap *2023-03-05, version 2023.8.2* In this app Representative example 21.9% APR Representative (variable) 21.94% PA Purchase rate (variable) Not free interest rate ### 1/5 — Can’t register *2022-11-08* Trying to register , and it takes you back to the same page, I can’t access anything ### 1/5 — Newpay *2022-10-04* Not good when you’re locked out your account and trying to get back into it there’s no chat or email address to get in touch you have to phone them up 😡 ### 1/5 — Fail *2022-10-04* App doesn’t recognise login credentials? This isn’t user error! Why will it not recognise my account number? I can login (eventually) online (after getting stuck in login loops 🤦🏼‍♀️), app not fit for purpose!! Only downloaded as it wont let me make a payment online it’s glitching out, figured the app might work instead but nope!! Seriously how can the online portal and app be so useless?? Please can someone fix this I just want to make a payment!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t register *2026-06-11* There is no tab to click and register waste of time **Developer response:** Hi Harrycola. To register for a Newpay account, you need to do this at checkout when you're looking to make a purchase. You'll need to click the 'Newpay' option. You'll then have a soft search credit check to determine eligibility. If successful, you can then complete your transaction and your Newpay account would become active. If you have any further questions, please get in touch - Steve ### 1/5 — No option to apply on app *2025-11-09* No where on app to apply waste of time ### 1/5 — NO OPTION TO APPLY *2025-11-03* It says “pick an item from a retailer then go to checkout and see if you’re eligible” bla bla bla…. It’s a load of rubbish! I click on one of the retailers but it just opens up another tab for the retailer and still no way to apply… Stupid way to navigate the app, I give up, going by the other reviews, I’m not the only one struggling either, ridiculous **Developer response:** We're really sorry to hear about the issues you've been facing trying to apply for Newpay. We'll be passing your feedback onto the team to look into this further - Steve ### 1/5 — Where do you even apply *2025-07-12* I’ve been on this site trying to apply and there is no link allowing people to apply ??? **Developer response:** To apply for a Newpay account you'd firstly need to add an item to your basket on any of our available retailers. You then select the Newpay option at checkout when paying for the item and this will direct you to complete the application for a Newpay account - Steve ### 1/5 — avoid cowboy companies like this *2025-06-24, version 2025.25.1* no where have i found where you can apply!!!! useless app waste of time, avoid at all costs ### 1/5 — SCAM *2025-04-16* Everytime you pay they add it back on so you pay forever ! They said £5 every month then changed it to £20+ every month after the first one **Developer response:** We're sorry to hear you feel this way. Due to data protection I'm unable to look further into this for you but if you do wish to discuss this in more detail please contact our Customer Service team on: 0330 838 0170 - Steve ### 1/5 — Awful! Disgraceful company *2024-08-08* Keep putting £12 charges on for late payments and have put me from 0% interest contract to a 49.9% interest because of these ‘late charges’ but I noticed they were taking my Direct debit out LATE and then blaming me for them bouncing back. I have direct debits set up on that date for a reason, if you don’t take them on time that is not my issue. Already told them I’m taking them to court over it. Disgusting DO NOT USE **Developer response:** Hello Kylelufc1, we're sorry you feel this way. A direct debit would attempt to collect your payment on your due date and would only ever be taken later if this fell on a weekend or bank holiday. Any late payments can cause a 0% interest offer to be removed. Due to data protection I'm unable to look into this further but to discuss this in more detail please contact our Customer Service team on: 0330 838 0170 - Steve ### 1/5 — Shocking impossible to navigate *2024-06-17* Worst app I’ve ever used ### 1/5 — Incredibly tricky to navigate *2023-11-02* Incredibly tricky to navigate, which I assume is a deliberate attempt to confuse the user into missing due dates etc so the company can make more money. I regret choosing Newpay as my purchase has cost me a lot more than anticipated, the app should make finances easier to manage and not the other way around. **Developer response:** Hi Leanda, we're sorry to hear this. Please confirm exactly what issue you're facing when using our facilities? - Brad ### 1/5 — AVOID *2023-09-14* The app is not fit for purpose you just can not log into your account. I have made several telephone calls and nothing has resolved the issue. Sick of hearing silly excuses please do not waste your time. ## Most praised reviews (3 highest-rated) ### 5/5 — it’s not let me register *2024-08-03* its not let me register **Developer response:** Hello there, if you need assistance with the registration process, please get in touch with us on: 0330 838 0170. Our Customer Service Team will be more than happy to help you. - JJ ### 5/5 — Does what it says on the box *2023-07-20* Great app, easy to navigate and view your instalment plans. Setup my direct debit quickly and haven’t had any issues. ### 5/5 — Excellent *2023-03-21* Excellent customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*