# Newport Group — user reviews > 215 indexed App Store user reviews of Newport Group by Ascensus, rated 1.40/5 from 519 ratings. - Source: https://appshunter.io/ios/app/newport-group/id668250862/reviews - App overview in markdown: https://appshunter.io/ios/app/newport-group/id668250862.md - Rating breakdown: 5★ 37 · 4★ 6 · 3★ 3 · 2★ 12 · 1★ 461 ## What do users think of Newport Group? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 👍 Provides basic account information **Cons** - 🐛 App crashes frequently - 🐛 Doesn't work with latest iOS updates - 🔒 Security concerns due to lack of updates - 👎 Limited functionality **Commonly reported bugs** - App doesn't launch or immediately crashes - Login issues, unable to access account - Incompatible with newer iPhone models **Most requested features** - Add Face ID/Touch ID login - Improve app performance and stability - Expand features beyond just showing account balance ## Newest reviews (20 of 215) ### 1/5 — Embarrassing *2026-05-20, version 2.8* I use this app as my company uses Newport. I am embarrassed for my team and this company that we are accepting this extremely poor excuse of an app. How do I report this app to Apple for violating TOS? ### 1/5 — Crashes all the time *2026-05-16, version 2.8* Can’t say I know what the app can do because it crashes every time. Can’t even get past the login screen. Pointless to have on your phone. ### 1/5 — Garbage App *2026-05-08, version 2.8* This is by far the worst fund management app I’ve ever used. Ridiculously outdated. Simple comparison to fidelity, schwab, or vanguard will show you market analysis, reports, stock prices in real time, etc… This app barely and I mean barely meets the bare minimum requirement of showing me my 401k balance. I hate that my company chose this group to manage our 401k plans. ### 1/5 — Doesn’t work… *2026-04-22, version 2.8* The app hasn’t worked for over a month, maybe two. There doesn’t appear to be much concern on the part of the company to fix it. ### 1/5 — The worst *2026-04-11, version 2.8* I ha e to delete and reinstall every time I need to go into this app. ### 1/5 — Horrible *2026-04-10, version 2.8* The app crashes before you can even log in. They should refund part of the fee they charge everyone until they fix the app. ### 1/5 — Crash crash crash *2026-04-10, version 2.8* This app keeps crashing every time I try to log in. Why can’t they fix it?! ### 1/5 — App and platform *2026-04-09, version 2.8* That’s app crash too much every time you try to log in the hold platform and app needs to updated ### 1/5 — Update *2026-04-08, version 2.8* After last update I can’t open app ### 1/5 — Constantly crashes *2026-04-03, version 2.8* App is terribly bad but it’s the platform my company chose to manage our retirement. But good luck checking your balances or trying to make a transaction. The app crashes 99% of the time before log in so the exorbitant management fees they charge your retirement account doesn’t make its way to their IT Dept budget which shows they can care less about the customer experience. I guess their fiduciary duty doesn’t include access to your money & account info since it’s been this way for months now. ### 1/5 — Trash *2026-04-03, version 2.8* The app hasn’t opened in probably 6 months. Immediately crashes every time. ### 1/5 — Crashes every time *2026-03-24, version 2.8* For about a month now the app works once and then crashes and has to be reloaded. Please fix. ### 1/5 — Feels abandoned… *2026-03-21, version 2.8* App crashes every single time I open it on iPhone 15 Pro (iOS latest). Tried force quit, reinstall, offload—nothing sticks. Feels abandoned. Ascensus, please fix or just pull it. 1 star until then. ### 1/5 — Crashing *2026-03-13, version 2.8* It crashes every time I try to open it ### 1/5 — App crashes & can’t log in *2026-03-05, version 2.8* Please resolve this issue. Every time I try logging in, the app crashes. I have to uninstall/reinstall. Thereafter, I’m only able to initially sign on. Immediately after logging out & trying to log back in, the app crashes. For this specific issue, this app gets a 1 star. ### 1/5 — Fails and closes immediately *2026-02-28, version 2.8* How is it possible that a company that manages billions of dollars in retirement savings won’t maintain an app that lets its beneficiaries see how much they have and whether they are losing money or earning money? And how can employers who entrust Newport with their employees’ savings let that happen? This strikes me as a huge class action waiting to happen. ### 1/5 — Pathetic *2026-02-27, version 2.8* App repeatedly crashes. Pathetic. ### 1/5 — Won’t open except on first try after install *2026-02-26, version 2.8* The title says it all. I know that Acensus bought Newport, but give your customers a solid app experience, will ya!?!?!? ### 1/5 — Waste of time *2026-02-26, version 2.8* This app is broken. I’ve reinstalled it a few times already and it still doesn’t work. It starts to open, then just disappears. It’s great when it works, it just hasn’t worked in years. ### 1/5 — App keeps crashing *2026-02-25, version 2.8* For a company managing money and high end portfolio this is pathetic app. Its high time they fix the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Good luck everyone logging in *2026-08-13, version 2.9* Our city we work for chose these guys and I can never log in to check my balance or anything else. Worst site I’ve ever seen Should be a negative star they don’t deserve the one star ### 1/5 — Login is unpredictable *2026-08-02, version 2.8* Appears they don’t maintain this app and anytime apple does an OS upgrade the app fails. You can tell they don’t make money from The app usage or they would care and feed for it more. I am forced to use it because my company chose them likely because of price to administer ### 1/5 — Buggy, basic *2026-07-24, version 2.8* Major bug with FaceID - despite reinstalling the app crashes immediately after faceID login. Credentialed login fortunately works fine. Ugh. ### 1/5 — Constantly Crashes *2026-07-13, version 2.8* This app is useless. Unfortunately, it crashes every time I open it. This is 2026 Ascensus, get your app fixed. ### 1/5 — Worst App I’ve Ever Used *2026-07-10, version 2.8* Unfortunately I have to use this app for my current job. This app will crash if you try to do anything. Logging in? Crash. FaceID? Crash. Trying to change your investments? Crash. It’s a shame they don’t seem to care at all about their app and trying to make it user friendly at all. Fast food restaurants have more reliable apps than this ### 1/5 — Crash crash *2026-07-06, version 2.8* This app is great if you want to open and close and app by logging in. As soon as you enter your credentials it closes. Fun! But not useful. ### 1/5 — Worked one time *2026-07-06, version 2.8* Worked one time and now can’t use it at all ### 1/5 — Crashes all the time! *2026-06-15, version 2.8* The most painful app I’ve ever used. Crashes every time I open it. Says the app has not been updated for 4 months. Why not fix this?! If you have billions in assets you can afford to make this not so terrible. Do you care about your customers? ### 1/5 — Horrible *2026-05-22, version 2.8* Rashes constantly. Clearly the company cares nothing about this app. ### 1/5 — Use ReadySave app instead *2026-05-21, version 2.8* Ascensus has another app called ReadySave that accepts your same Newport credentials. It’s much more polished and, from what I can tell so far, actually works. I don’t have to delete the app and reinstall it prior to every login attempt, so it’s already 100x better than this dreadfully bad app. ## Most praised reviews (10 highest-rated) ### 5/5 — Won’t even load *2026-02-09, version 2.8* Appears they don’t maintain this app and anytime apple does an OS upgrade the app fails. You can tell they don’t make money from The app usage or they would care and feed for it more. ### 5/5 — Easy to use and straightforward *2021-07-30* I wanted to be able to access my retirement plan on my mobile and the app makes it very easy! ### 5/5 — Easy to use app *2021-07-21, version 2.3* Great for checking account balances while on the go. ### 5/5 — Absolutely worth of time *2018-05-27* Seem a lot of people put a negative comments about this app and I am trying to understand why but anyways everything seems to be working fine for me it’s easy to navigate and it’s a great way to know or to keep track how much money you saving ### 4/5 — So far it works good *2021-12-28, version 2.4* I see alot of negative comments but so far it serves what i need. ### 4/5 — Provides the Basics *2018-01-19, version 1.3* It provides you with your account information. That is about all. It would be far more useable with Touch ID. ### 3/5 — App Won’t Open *2021-04-21* Updated today and the app will no longer open. I think you may have broken something with the latest release. ### 3/5 — Average user *2020-12-26* Just downloaded to manage annuity fund. It does work easy to navigate two thumbs up then after that there’s nothing else this app does except show you information so I could see where some of the negative reviews come from. In this day and age this app should be able to do more than just show you a balance unless this is done for security reasons. My recommendation to the developer try to add more functionality to this to this app!!! ### 2/5 — Broken log in *2026-02-10, version 2.8* The latest update has again messed up face login. You press instant id, it scans your face then shuts down the app. Can you get a better interface? ### 2/5 — Doesn’t work *2025-07-03, version 2.7* The app is good when it works, but hasn’t worked for a while now. I’ve tried a number of things like shutting down my phone and reinstalling the app, but nothing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*