# Newrez — user reviews > 199 indexed App Store user reviews of Newrez by Newrez LLC, rated 4.80/5 from 39,990 ratings. - Source: https://appshunter.io/ios/app/newrez/id1435999022/reviews - App overview in markdown: https://appshunter.io/ios/app/newrez/id1435999022.md - Rating breakdown: 5★ 35,963 · 4★ 2,927 · 3★ 581 · 2★ 94 · 1★ 425 ## What do users think of Newrez? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 👍 User-friendly layout - 🚀 Quick and effective payments **Cons** - 🐛 Buggy login process - 🔒 Lack of security features (no Face ID/Touch ID) - 🔍 Inconsistent user experience - 🤔 Difficult to reach customer service - 🤔 Unreliable app functionality **Commonly reported bugs** - Login credentials not saved - Inability to find/access loan information - Frequent app crashes and errors - Incorrect payment processing **Most requested features** - Add Face ID/Touch ID login option - Improve customer service responsiveness - Ensure consistent user experience across platforms - Enhance security measures ## Newest reviews (17 of 199) ### 1/5 — Amateur developer! Flop *2026-03-29, version 4.8.0* Never sends Sms code to cell to login. This app is miserable to use Starting with the login. This is only 1 issue out of more as you login. Read most recent reviews and decide for yourself. ### 1/5 — Worst app ever *2026-03-19, version 4.8.0* Nothing have ever loaded. I get an error occurred try again in a few minutes. I have NEVER been able to load anything in the app since I got my mortgage in July 2025. I’m trying to move my mortgage somewhere else that’s how frustrating the online services are. Tech support is non existent. This company needs to invest in its online services. ### 1/5 — App: fine NewRez: atrocious *2026-03-19, version 4.8.0* If you don’t want to read the whole review, I’ll summarize: if you can do anything to find a different mortgage provider, do it. NewRez is difficult and impossible to work with. Unfortunately, after I financed my home my loan was sold to NewRez. I used the app to pay my mortgage, and it worked fine for doing that. Unfortunately, we lost our home to a fire in 2024. My insurance company was excellent through the process. My new home builder was perfect, although the process was lengthy. NewRez made things difficult at every turn, and ultimately delayed us being able to move into our new rebuilt home. But that’s not even why I hate them with the intensity of 1000 suns. After our home was replaced, my county required that I merge my two lots, because the new home sits slightly closer to our detached garage, both of which are on separate lots. I started THIS process back in November of 2024. I had to get consent forms signed from several entities, including my utility providers and NewRez. It took me all of three days to get every consent forms signed except NewRez. One of the things NewRez required was an appraisal, ordered by them, which cost $1300. I did this, and finally in November of 2025, NewRez signed the consent form. The next step is signing and notarizing the final agreement. I have been submitting this document to NewRez through their online portal repeatedly and I never get a response, other than the auto reply saying I will hear back from them in 7-10 business days. It is not possible to speak to anyone on the phone other than the general help line, who will NOT connect me to the partial release department. My county wants this consolidation completed, but there is nothing I can do to make NewRez sign the agreement. Also, when the appraisal was done, my home had increased in value to the point where I should no longer have to pay PMI. I requested NewRez to remove the PMI, and they said I need to pay $190 to get a valuation done. Nobody I speak to on the phone can understand that my appraisal is more accurate than the Broker Price Opinion they want me to pay again for. tl;dr: the app is fine, and NewRez may be ok as long as nothing ever goes wrong. If anything does go wrong, God help you. I hope your luck with this garbage company is better than mine. ### 1/5 — Difficult app *2026-03-11, version 4.8.0* App keeps asking me to download even though I downloaded it . Several days ago I got on. Today I cannot access. Just trying to check my balance. Cannot access my account. Just sends me to open the app. When I open the app it goes nowhere! Worthless mobile access and app. ### 1/5 — Ok I guess *2026-03-09, version 4.8.0* Can you go on the app and pay your mortgage? Yes. Does it offer much more no. Does it have an extra features other loan companies have? No. The previous company that held my loan their app had ability to see an amortization schedule that would allow you to input extra payments and see how that would affect your loan over time. The company in general isn’t that great either but you don’t get to choose who buys your loan. Would I ever pick them or refinance through them definitely no. ### 1/5 — Loan disappeared *2026-02-28, version 4.8.0* Loan disappeared from app and browser. Can’t give them money. Have to try looking up loan but I have to go find loan number. Why did my loan just disappear ### 1/5 — Slow unreliable *2026-02-24, version 4.8.0* The app has my mortgage but as soon as I select it, the app never uploads my mortgage information. Always loading so I just go online and use that instead. I’ve reinstalled the app too and it didn’t make a difference. Very disappointing ### 2/5 — I can logging in but can’t do much more *2026-02-10, version 4.7.0* I don’t know if is because it can’t verify or not but I can log in but it won’t show almost nothing once Im logged, I have to keep using the web version since the app won’t allow me to see or make payment ### 1/5 — No Modifying a Pending Payment *2026-02-08, version 4.7.0* What an archaic app, no modifying a pending payment, super confusing payment interface to the point I want to delete the online account. ### 1/5 — Worthless *2026-02-08, version 4.7.0* Website and app don’t work. Get nothing but error messages on app and website. This is easily the worst mortgage company I’ve had to deal with. ### 1/5 — Difficult app *2026-02-05, version 4.7.0* App keeps asking me to download even though I downloaded it . Several days ago I got on. Today I cannot access. ### 1/5 — App Doesn’t Work *2026-01-18, version 4.7.0* The app never loads my account information. ### 1/5 — Nothing shows up *2026-01-16, version 4.7.0* The page keeps loading, but nothing appears—this happens on both the mobile app and the website. ### 1/5 — No tools *2025-12-24, version 4.7.0* The app works fine. That being said there are no tools in the app compared to others. Other loan apps have active amortization calculators that help you decide if you want to pay extra. I’ve paid over every month but this app still shows my loans original end date. Go take a peak at the chase app. ### 1/5 — Limited Auto Payment Options *2025-12-23, version 4.7.0* There is no option to schedule more than one payment date for automatic payments, which makes it impossible to set up mid-month, principal-only payments through their system. As a result, borrowers who want to reduce interest by paying down principal more frequently are forced to do so manually, if it’s allowed at all. This limitation appears to disproportionately benefit a company whose profits are driven by interest, raising questions about whether the system is designed with customer flexibility in mind. ### 1/5 — Won’t let me login to my account *2025-12-01, version 4.6.1* First off, a month ago, the website wouldn’t allow me to set up monthly payments and now, it won’t even let me login into my account to make a payment. Incredibly frustrating. ### 1/5 — Useless *2025-11-08, version 4.5.0* Can’t access from overseas. What’s point of having online account when you don’t allow it outside of U.S ## Most critical reviews (10 lowest-rated) ### 1/5 — 2FA texts never come through on time. *2026-08-12, version 4.12.1* 2FA works just fine for every other service I use. ### 1/5 — Access Shortcut *2026-08-09, version 4.12.1* Was in middle of checking my account and screen went black. Went to Apps and found NewRez but cannot get shortcut back. What’s going on??? ### 1/5 — Old school outdated bank and app *2026-06-23, version 4.11.0* If you like your accounts interconnected, Newrez will be a painful one. They do not modernize to accommodate any of that. Even linking banks just for transferring, you’re locked into having to write up the account and routing numbers like it’s 1999. Boomer Dinosaurs are running Newrez. Pathetic. ### 1/5 — Broken version? *2026-05-28, version 4.10.0* App doesn’t login in for either Apple OR Android. I had to use a web browser to make a payment today. ### 1/5 — Mortgage pymnts *2026-05-11, version 4.10.0* For days I have been unable to sign in to my account to make my monthly mortgage payment. ### 1/5 — Transfer loan *2026-05-11, version 4.10.0* I tried to make a monthly payment on line after the transfer my loan to newrez they talkme i am no able to do because I have a modification on 2014 after that iI do my payment on time and never have aany problem with phh mortgage now they said I have to make my payment by phone like a punish for modification on 2014 I hope they fix that for his customer on the digitalera ### 1/5 — Stop forcing me to update once a month *2026-04-28, version 4.9.0* There’s no reason why I should be forced to update the app to use it. I’ve been deleting apps that do this and this one is next to go. I go on here once a month to pay my mortgage and lately I’ve had to update it each time. ### 1/5 — Late payments *2026-04-18, version 4.9.0* Can you create a way that payments can be made to catch up late payment fees without trying to force a onetime payment? I would like to pay extra each month to catch that up but your app won’t allow it…it’s all or nothing. Thank you. ### 1/5 — App doesnt work after latest update *2026-04-07, version 4.9.0* green screen login screen wont load ### 1/5 — Not receiving six-digit verification code! *2026-04-02, version 4.8.0* Myself and others (based on similar reviews above and below mines), are not able to access our accounts on Apple devices! We are not receiving a six-digit verification code via sms and the “Re-send Code” feature, doesn’t work either! It’s not my carrier or any settings blocking Newrez, as I’m still receiving sms verification codes from my banks and other companies I deal with, and I’m pretty sure other Newrez customers can relate. I never had this issue with the Shellpoint app. Unfortunately, my account was merged into Newrez and I can’t use the Shellpoint app anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to pay my mortgage! *2026-01-30, version 4.7.0* Great app!! Quick simple and easy!! I always make my payments with ease!! ### 5/5 — Very user friendly *2026-01-13, version 4.7.0* Love the app, like that I can pay monthly payments, extra principal and escrow payments right from the app! ### 5/5 — Fast, simple, efficient *2025-10-09, version 4.4.1* This app is a model of straightforward simplicity and ease of navigation. Easy to review my account and statement and submit a payment, all with about 4 taps at the most. Information is presented clearly and there are no extraneous graphics or silly animations to waste my time. ### 5/5 — Aubrey *2025-08-01, version 4.3.1* This app is simple and very easy to use! I really appreciate the simple format to easily keep track of payments, escrow, taxes etc. Also, 10/10 customer service. Have had a few questions and they have helped so much with short wait times! Thanks Newrez! ### 5/5 — Easy Mortgage Payment *2025-07-30, version 4.3.1* It’s a pleasure to pay my mortgage! ### 5/5 — Newrz *2025-07-10, version 4.3.1* The app is Great ### 5/5 — Great Service easy to use very helpful *2025-07-10, version 4.3.1* Great service easy to use very helpful ### 5/5 — So easy this time! *2025-06-14, version 4.2.3* This was the easiest log on and payment ever! It took less than 10 seconds- first time ever. I usually struggle through multiple attempts at logging in and have to come back later. Much improved. Thank you! ### 5/5 — Amazed *2025-05-31, version 4.2.2* Amazing app. Easy to use and very practical. Love it ### 5/5 — Payment Calendar *2025-05-21, version 4.2.1* Unable to view 3rd & 4th weeks of the calendar to choose payment date on App regardless of font size on smart phone. App does not allow for manual typing of payment date. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*