# Newton Mail - Email App — user reviews > 319 indexed App Store user reviews of Newton Mail by CloudMagic, Inc., rated 4.30/5 from 3,078 ratings. - Source: https://appshunter.io/ios/app/newton-mail-email-app/id721677994/reviews - App overview in markdown: https://appshunter.io/ios/app/newton-mail-email-app/id721677994.md - Rating breakdown: 5★ 2,247 · 4★ 268 · 3★ 133 · 2★ 86 · 1★ 344 ## What do users think of Newton Mail? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient - 👍 Clean and intuitive interface - 💡 Useful features like read receipts, send later, and snooze - 🔒 Reliable sync across devices - 👍 Excellent customer support **Cons** - 🐛 Bugs and stability issues - 💰 Expensive subscription fee - 🔍 Unreliable search functionality - 📱 Lack of optimization for newer iOS versions - 🔀 Inconsistent sync between devices **Commonly reported bugs** - Emails disappearing or not syncing properly - Frequent crashes, especially on iOS 13 - Unread email badge not updating correctly - Issues with adding and managing email accounts **Most requested features** - Customizable notification settings - Contact notes and VIP features - Split-panel view on desktop - Attachment options from third-party apps ## Newest reviews (16 of 319) ### 3/5 — Нравился, но уже 3 дня лежит *2024-08-05* Все было хорошо, но 1 августа не принимет и не отправляет почту не на одном устройстве. ### 1/5 — One chance to try *2024-03-05, version 10.0.66* When you first find newton you are given 14 days to try, i did and it was not right for me. But now my situation has changed i came back to see if it now fits it looks like it would it looks like a good program not sure why it has such few likes. But I cannot try again not even with a light version or with one account, if you want to try a second time its £50 a year. ### 1/5 — Scam *2024-02-07, version 10.0.66* I cancelled my subscription and they still sent an email saying there gonna charge me. I’ve emailed them twice no response ### 1/5 — Do not give them access to $$$$! Zero customer service options and unwanted charges *2024-01-27* I have used Newton mail for years now. At the time my most recent subscription was to be renewed, I did not want to renew it as I am trying to save money. This app says it has a link to manage your account when you click on it, it goes to a page that no longer exist. I’ve spent hours trying to find a link to permanently cancel my account because every day I am getting emails saying that Newton is attempting to charge me to renew my subscription. I have sent at least 10 emails in the recent weeks, telling them to stop charging me that I no longer wanted to renew my subscription and to provide me someway to delete my account information to remove my credit card information, everything I could do, and asked for this to stop in for me not to continue using Newton for now until I can get finances in order because this is a very expensive app. I have been charged today, and it looks like they are attempting to charge me again in a few days and i have no way to stop them because they are ignoring my emails and not providing any way for me to manage my account. My next option is going to be personally legal action if they do not acted on immediately. ### 1/5 — Unresponsive Support - unable to cancel *2024-01-20, version 10.0.66* The website pages used to manage your subscription, suspiciously doesn't work. You therefore cannot cancel your subscription. They are taking money and not responding via email. ### 1/5 — Idk anymore *2024-01-12, version 10.0.65* I don’t know what’s happening but if this can be fixed then it’s the best email app in the game ### 1/5 — Taking payment after cancelling *2023-12-30, version 10.0.65* Joke company that don’t have any support Cancelled and emailed multiple times yet they have just charged my card for another year and won’t reply Yet I know they got all previous correspondence as they show as opened ### 1/5 — Warning: keeps charging you after you cancel *2023-12-25, version 10.0.65* They absolutely will not respond to messages or any contact and have continued trying to charge me even though I canceled my service as well as specifically sent an email when they sent me a renewal message that I had canceled and do not authorize my card to be charged. ### 1/5 — MIssing email *2023-12-14, version 10.0.65* I find I have to go back to good old Apple Mail in order to get all of my email. I'm. not sure what I need to do to make sure all of my email is delivered. Sometimes the Newton App on my iPad is 2-3 days behind, even after a refresh. I will not be renewing my subscription in May. ### 1/5 — Disgrace *2023-12-12, version 10.0.65* I paid for subscription late November, it's not working from day one. Tried several times to reach support and no response. Inside the app message appears "you have an active subscription", and then follows up with "your trial expired buy a susbcrption". A total disgrace, and nothing to do to make it work or get a refund. ### 1/5 — Was awesome till now *2023-11-28, version 10.0.65* Have being using newton for the pass few years till recent the app is not syncing and keep asking for re authorize. Going back to gmail now. ### 1/5 — App won’t refresh *2023-10-05, version 10.0.64* On latest update of iOS and Newton. My mail hasn’t updated since 9/29. My subscription is up for renewal and going to turn off until these issues are fixed. ### 1/5 — 😢 *2023-09-25, version 10.0.64* Update: The only way to cancel is the email them saying so. I did so 10 days before my subscription was to be renewed and I was STILL charged. I wrote again and did not hear back. Then I received a response to my original email saying “Thanks for writing to us, please let us know what issue you are facing and we will look into it ASAP.” I have held on as long as I could after using the app for many years. The product has declined over the past year and no help. ### 3/5 — awesome buuuut… *2023-09-19, version 10.0.63* i’ve been paying for newton for the past 2~ years, and have really valued its ability to present an uncluttered inbox, free of newsletters and promotions. however within the last 6 months or so, i’ve missed a lot of emails as it just stops syncing for days with my gmail account. before i was onto its tricks, i actually missed a shift at my job, the email for which having fallen through the cracks. i emailed support a couple of times and never heard back. now, ios 17 has made it literally unusable. it fully crashes when i try and open it on ipad or on my iphone. really hope they tend to these issues ASAP as i have had a hard time finding an app that sorts my inbox as well! ### 2/5 — i periodically stop getting email *2023-09-13, version 10.0.63* i love many of the features of this app for my email, especially the read receipts and how easy it is to use numerous email addresses. …but for the past several months, i randomly stop getting emails, and the first time it happened, i missed an very important one. i am still missing important ones, but at least i know to go directly to gmail to look for them now. so i have to delete the app and re-sign in and that works for a week or few… i have reached out to their customer service twice…no reply. i will not be renewing when my subscription is up. ### 1/5 — Abandoned App *2023-09-08, version 10.0.63* This has been my favorite mail app for a long time. I was a cloud magic user and this is now the second time that Newton has been abandoned. It's sad but I can't believe they're still charging users for subscriptions for an app that will randomly stop fetching emails for days. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working all the sudden *2024-08-03, version 10.0.66* Not sure what happened. Maybe it went buggy and decided to stay buggy, but I can’t get into Newton so now I need to find another email app. Dont waste your money, its really not all it’s advertised to be. ### 1/5 — Company has gone bust should be removed from App Store *2024-07-24, version 10.0.66* Just had an email saying that the company has gone bust and that they are terminating service from 31st of July 24. Annoyingly they will only be refunding partially due to their financial position. So, I’m out of pocket. This app should be removed immediately from the App Store to prevent anyone else losing money . ### 1/5 — It’s broken and they don’t care to fix it. *2024-06-18, version 10.0.66* Don’t do it. The developers don’t respond, it mostly doesn’t work about one hundred percent of the time you want it to, and you’ll have to dispute charges to get your money back. Shame because it used to be great. ### 1/5 — Not worth it anymore *2024-06-15, version 10.0.66* This used to be a great app but it was sold one or two times and the product innovation and product support fell off a cliff. Many issues came up with the app where it stopped sync’ing properly and the lack of product innovation along with ZERO customer service responses for weeks to many critical functionality issues simply made the app unusable any longer. It’s a shame they stopped supporting it but because of this, Cloud Magic / Newton product should be pulled from the App Store. ### 1/5 — So this is how it ends *2024-05-12, version 10.0.66* Been running on fumes for a while. Now completely broken and no support from ownership. I would like a refund of my subscription, doubtful that is forthcoming How is this still on the App Store, so many bad reviews ### 1/5 — Customer Support Never Responds *2024-04-24, version 10.0.66* I subscribed to the annual plan via the iOS App Store but the app doesn’t recognize that I already subscribed and keeps prompting me over and over. Reached out to customer support but they never responded. I’m currently going through apple to get a refund. So basically the company has my $50 but the app doesn’t recognize me as a annual subscriber. This company is a scam. ### 1/5 — Illegal renewal. Scam Scam *2024-04-18, version 10.0.66* Despite emailing 3 times to cancel they still renewed and now do not reply when contacted. I even erased my credit card but they found another of mine. This app is now one big scam. Do not buy it. There are several others which are better and cheaper. I will also contact Apple to delist this app. ### 1/5 — They removed the ability to cancel *2024-03-21, version 10.0.66* Their website gives me an internal several error message. I emailed their hello email address but they’re just ignoring me. So now I have to go to my credit card company to dispute! The service used to be good but nowadays I don’t get some emails - I have to use a different client. I had been thinking of rejoining at some point but now I don’t think I will ### 1/5 — Charged despite having cancelled *2024-03-10, version 10.0.66* Charged me despite me having cancelled prior, and are not responding to emails. It’s an ok app, but lack of customer service is a let down ### 1/5 — HELP! Not fetching email *2024-03-10, version 10.0.66* Newton looks great. BUT, it will not fetch my email using EAS/EWS! I’ve tried multiple times. ## Most praised reviews (10 highest-rated) ### 5/5 — Beautiful app *2023-10-22, version 10.0.64* Works really well on IOS superbly, but a couple of discrepancies on the Mac OS. ### 5/5 — iOS 17 and Newton’s magic continues *2023-09-26, version 10.0.64* Newton team worked on resolving the issue promptly. This app continues to be my preferred email app on desktop and iOS. ### 5/5 — Must have for sales *2023-09-22, version 10.0.64* The best email app. I tried everything. This one is the best. Hey Newton Team, please do not give up on this app. It needs a few more updates to keep staying ahead of the rest. I love this app. Please respond faster to Support emails. Thank you. Do not give up! Thanks guys. ### 5/5 — Stopped working with iOS 17 *2023-09-19, version 10.0.63* The app worked well until I upgraded. I see it hasn’t been updated since March. ### 5/5 — Finally…. I’ve found it *2021-12-15, version 10.0.61* First of all congrats on keeping Newton alive. I have literally tried every email app on the market and Newton wins hands down for me. Love the newsletters & social split inbox function that allows me to focus on work; elegant, clean design; Things integration, read receipts, templates, snooze… I could go on. Just one thing devs… need to do something about replacing the xdotai integration please. Calendar needed for the Mac desktop version. Happy to pay and keep up the good work! ### 5/5 — I tried most app in the market, only Newton perfectly work with yahoo business account. Recommended *2021-08-05, version 10.0.58* Great ### 5/5 — Great and fast *2021-07-14, version 10.0.58* I like this app because is the fastest email app I have used so far. I like the email schedule and the reply notification features a lot. For my business Newton works so far and I recommend, specially if you have a high traffic mail box like mine, it makes easier to keep my mail box clean. The only side note is; the Mac app version is OK, it has the same features and all but the visual at least for me has a lot to improve I think and sometimes the Mac app freezes on you. ### 5/5 — Great App *2021-04-17* I recently switched back to Newton Mail after the company discontinued their service previously. I was reluctant to comeback cause I didn’t know if they would stick around. I’m glad I chose to come back cause I haven’t found any email client for either iPhone or Mac with a clean interface as nice as Newton. I see many negative reviews, but I can’t understand why. I’m a power user and never have any major issues that would interrupt my workflow. I decided to leave the review in hopes that users will give Newton a chance so they stick around much longer. I can honestly say Newton mail is by far the best mail app I’ve used and will continue to support them. Great job and I look forward to new features. ### 5/5 — Getting better under new leadership *2021-01-20, version 10.0.54* If you are new to Newton, be prepared for a unique take on email with features and ideas that I've not seen anywhere else. Simple, clean, robust, and willing to look outside the box. Like many of you who have had Newton, I've been on the rollercoaster of loving this software while being frustrated by the rocky path it took, closing down twice. Not only am I very pleased with the new leadership behing Newton, I'm thrilled with the next features they just dropped, particularly the email templates, but also creating sharing links and ways to track opens and clicks. These guys have been busy! ### 5/5 — Best Email Service Provider *2020-12-31, version 10.0.53* A simple, convenient and user-friendly service that employs an elegant design which never fails at delivering a stellar performance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*