# Newtown Savings Bank — user reviews > 39 indexed App Store user reviews of Newtown Savings Bank by Newtown Savings Bank, rated 2.20/5 from 90 ratings. - Source: https://appshunter.io/ios/app/newtown-savings-bank/id6449190701/reviews - App overview in markdown: https://appshunter.io/ios/app/newtown-savings-bank/id6449190701.md - Rating breakdown: 5★ 22 · 4★ 4 · 3★ 3 · 2★ 2 · 1★ 59 ## Newest reviews (12 of 39) ### 1/5 — Terrible New App *2023-07-25, version 1.0.5804* I hope that the Newtown Savings Bank reps use the app personally so that they can experience how terrible and glitchy it is. Can’t access or check funds very often… ### 1/5 — Horrible upgrade *2023-07-24* This app takes forever to open. The old app was so much better. This one needs to be fixed or updated to something useable. ### 1/5 — Go back to old app please *2023-07-21, version 1.0.5804* The new app is awful. Why did they change it? It’s so bad thinking about changing banks. Please go back to the old app. If it’s not broke don’t fix it!! ### 1/5 — Terrible *2023-07-03, version 1.0.5804* As is trying to login on the new system wasn’t a pain now that I am all set up I cannot get my statements! You force me to switch to paperless statements, which is fine, but then I cannot get them!!! Very frustrating. ### 1/5 — Upgrade Disaster KEN *2023-07-02, version 1.0.5804* Old system, I got to choose from which acct to which account I want to transfer to. The new system requires you to provide the acct number to and from to transfer …. What a pain in the $&@@!!!!!! Every time I have to provide the acct number vs simply choosing the accts from a drop Dow box. Horrible!!!!!!!!!! Can’t wait to leave this bank!!!!! Nice job President KEN Weinstein !!!!! Time to retire. ### 1/5 — New App ...Why? *2023-06-27, version 1.0.5804* Who made the decision to buy this new app? It is terrible. As others have commented, it was not a very good choice. I have a mobile app at two other banks and I am considering transferring all my funds from Newtown Savings to these other two. They have apps that are easy to use, secure and accessible with iPhone, computer, and iPad. You must have someone on staff who can improve this mess before you loose clients. ### 1/5 — Wish they would’ve kept the old app *2023-06-26* I’m not sure why you would present your customers with a new system that doesn’t have all of the features of the old system. I if you have a business and a personal account it used to be very easy to login and switch from one to another. When using the mobile app for my business and paying a vendor, I can’t put an invoice number or anything on the check as to what I am paying. If I want to do that, I am now forced to use the PC application. I use to be able to classify my checks, can’t do that anymore either. I’ll take the old system back in a heartbeat. ### 1/5 — This update stinks. *2023-06-25* Every time you go into the app, it makes you go to the App Store to download the app again. However, when you get to the store, it just says open app because it’s already downloaded. Even though I have remember me and face ID on, it never remembers me. Not very user-friendly. ### 1/5 — Worst banking app *2023-06-25, version 1.0.5804* The old app was sooo much better. Easy to use and navigate. Half this new app doesn’t work. It doesn’t update properly and has caused so many issues. I have contemplated leaving the bank over it. ### 1/5 — PLEASE BRING BACK THE OLD APP! *2023-06-21, version 1.0.5804* I have both personal and business accounts, so I use the app frequently, but the new update has rendered the app useless since I can never log in, and after deleting and reinstalling several times, I have finally given up. Instead, I saved the login page from the internet to my home screen and used this to log on with no issues. My spouse, who has only personal accounts, has no issue logging into the app. I start with the only slight improvement I found with the new app. Instead of switching between my business and personal logins, I can actually import my business accounts into my personal profile and see everything on the page. I don't know who thought any other so-called update was a great idea, but they need to go back to the drawing board and start by gathering feedback from actual customers who use the app. Here's my list: 1. Get rid of those annoying and redundant notification banners at the top of the page that you have to constantly close out upon every login. We get it; Zelle is available, and we can click on the account tile to view account details. This should be a one-time alert where you have the option to view it once and never again. 2. Please make the home customizable so customers can arrange it with features that are important to them. The Accept Payments menu seems permanently planted above the actual account menu, and this is a feature I have never used and will never use. I should be able to place it lower on the page, or better yet, remove or hide it. 3. Please fix your server issues so that we can actually use the app. 4. Make the NSB banner thinner; there is way too much padding at the top and bottom. 5. Offer a feedback button so users can give feedback! Personally, I prefer the older version of the app. It was more user-friendly, offered better use of screen real estate, and, most importantly, I never had issues logging in. Even the color scheme offered more contrast, which made things easier to find. The whole purpose of the app should be to make viewing your accounts and banking easier. In the mean time, PLEASE BRING BACK THE OLD APP! ### 1/5 — Should have kept the old UI *2023-06-21, version 1.0.5804* "Update"? No. Downgrade. ### 1/5 — Bugs *2023-06-19, version 1.0.5804* The new version has some bugs that need to smoothed out. The old version was more accessible and less time consuming. I’m not sure why it’s necessary to download the new version every time the app is used. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pretty bad *2025-05-24, version 2.0.5912* The redesign was welcome but it has progressively gotten worse as time goes on. They spam you about “Financial Tools” and “Refer a friend” with both taking up screen real estate on your Home Screen. You can’t get rid of either. It’s honestly pretty ridiculous. The layout has gotten way worse. ### 1/5 — Several years on and it actually got worse *2024-10-07, version 1.0.5902* I reviewed this app when it first came out, and it hasn’t gotten any better. Needing to switch between personal and business accounts still means I have to completely re enter my login credentials EVERY TIME I log in! The camera used to only glitch out once when trying to deposit a check. Now it glitches out two or even three times a session. The app still stays open when you minimize it or sleep your phone — an unaddressed security flaw. The old app was SO much better, more functional, more user friendly… and none of that has been addressed for YEARS by NSB ### 1/5 — Can’t view anything lately *2024-08-29, version 1.0.5902* The app has been glitchy lately, loading screens that lead to errors, sometimes the screen doesn’t even load. Very inconvenient… ### 1/5 — Frustrating and with fewer features! *2024-01-13* Update Jan 2024: I have entirely given up on logging into this app automatically and have to enter my entire user name and password EVERY TIME I OPEN THE APP. The camera for deposits still glitches. This app still stinks and I avoid it except when I have to use it. How many years does it take to fix basic bugs? Update 11/4: Tried it on my iPad this morning, couldn’t be worse, right? When I finally dug through the menus and found the Deposit Check function, I discovered that it errors out instead of connecting to the camera. No options to allow camera through iPad settings, either. Previous review: It keeps asking me to change my password, which is torture while thumb typing, and when I finally get in, I can’t deposit a check because it says it can’t access my accounts. Worst, the old app let me switch between my personal and business accounts. This app only lets me access one or the other with Touch ID and completely forgets my other login every time I move from one to the other. This is an improvement??? Edit after another month of use: This app is impossible to use if you have both personal and business accounts with Newtown. I have mistakenly deposited checks into the wrong accounts because the app makes it look like I am logging into my business accounts, but then switches me to my personal accounts without notice. AWFUL downgrade from the old app!!!! 8/7 Update: new update, new issues. Did I mention that the app connecting to your phone camera when you want to deposit a check only works sometimes? I usually have had to back out and reconnect to the camera at least once per session. Added to that now are weird, esoteric error messages that float above your check images. Sometimes there seems to be a real error in the clarity of the image, sometimes not. Also had to enter my password AGAIN today ### 1/5 — Horrible App, barely works *2023-12-16, version 1.0.5806* This new app is such a significant downgrade from the old app. I can’t even deposit checks without the app constantly logging me out right after taking the pictures of the check. Can no longer turn on/off my debit card from the app. The UI is horrible and the charges are displayed in a way that isn’t immediately clear where it’s coming from. A cluttered, dis functional and lack luster new app. ### 1/5 — Frustrating and with fewer features! *2023-11-04* Update 11/4: Tried it on my iPad this morning, couldn’t be worse, right? When I finally dug through the menus and found the Deposit Check function, I discovered that it errors out instead of connecting to the camera. No options to allow camera through iPad settings, either. Previous review: It keeps asking me to change my password, which is torture while thumb typing, and when I finally get in, I can’t deposit a check because it says it can’t access my accounts. Worst, the old app let me switch between my personal and business accounts. This app only lets me access one or the other with Touch ID and completely forgets my other login every time I move from one to the other. This is an improvement??? Edit after another month of use: This app is impossible to use if you have both personal and business accounts with Newtown. I have mistakenly deposited checks into the wrong accounts because the app makes it look like I am logging into my business accounts, but then switches me to my personal accounts without notice. AWFUL downgrade from the old app!!!! 8/7 Update: new update, new issues. Did I mention that the app connecting to your phone camera when you want to deposit a check only works sometimes? I usually have had to back out and reconnect to the camera at least once per session. Added to that now are weird, esoteric error messages that float above your check images. Sometimes there seems to be a real error in the clarity of the image, sometimes not. Also had to enter my password AGAIN today ### 1/5 — Horrible upgrade *2023-09-02, version 1.0.5806* This app takes forever to open. The old app was so much better. This one needs to be fixed or updated to something useable. ### 1/5 — Frustrating and with fewer features! *2023-08-07* It keeps asking me to change my password, which is torture while thumb typing, and when I finally get in, I can’t deposit a check because it says it can’t access my accounts. Worst, the old app let me switch between my personal and business accounts. This app only lets me access one or the other with Touch ID and completely forgets my other login every time I move from one to the other. This is an improvement??? Edit after another month of use: This app is impossible to use if you have both personal and business accounts with Newtown. I have mistakenly deposited checks into the wrong accounts because the app makes it look like I am logging into my business accounts, but then switches me to my personal accounts without notice. AWFUL downgrade from the old app!!!! 8/7 Update: new update, new issues. Did I mention that the app connecting to your phone camera when you want to deposit a check only works sometimes? I usually have had to back out and reconnect to the camera at least once per session. Added to that now are weird, esoteric error messages that float above your check images. Sometimes there seems to be a real error in the clarity of the image, sometimes not. Also had to enter my password AGAIN today ### 1/5 — App *2023-08-03, version 1.0.5806* The worst app ever . Can never sign on keeps telling me to download the new app Ever time I try to log in then it will tell me I’m locked out … this has been the worst ‘Upgrade’ for a app 😡😡😡😡 ### 1/5 — Frustrating and with fewer features! *2023-07-26* It keeps asking me to change my password, which is torture while thumb typing, and when I finally get in, I can’t deposit a check because it says it can’t access my accounts. Worst, the old app let me switch between my personal and business accounts. This app only lets me access one or the other with Touch ID and completely forgets my other login every time I move from one to the other. This is an improvement??? Edit after another month of use: This app is impossible to use if you have both personal and business accounts with Newtown. I have mistakenly deposited checks into the wrong accounts because the app makes it look like I am logging into my business accounts, but then switches me to my personal accounts without notice. AWFUL downgrade from the old app!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best app ever!! *2026-03-07, version 2.0.251000* I love this app it is so easy to use, logging in just using Face ID is amazing. I’m so glad for whoever made the switch to this new app! ### 5/5 — Great App! *2025-02-26, version 2.0.5912* Nice app with great features to manage my card and transfer money. ### 5/5 — App works well *2025-02-14, version 2.0.5912* The app has improved and has great features. I use Zelle and the funds transfer instantly. ### 5/5 — Great App *2024-09-25, version 1.0.5902* Love the new app and how clean it looks. ### 5/5 — Nice Upgrade *2023-06-23, version 1.0.5804* The new app and upgrade process is excellent. Better layout, more details, etc. It is a improvement over the old version. ### 5/5 — Zelle! *2023-06-09, version 1.0.5804* Finally got Zelle back in the app! Thank you!!! ### 3/5 — I gotta be honest, I liked the older app a lot better *2023-06-27, version 1.0.5804* functionality is okay; but style, layout and how nice it is to use are a downgrade from before ### 3/5 — Security flaw *2023-06-20, version 1.0.5804* In the new app, when you leave the app and come back later, you are still signed in. On the old app, whenever I left even for a moment I was logged out. This feels like a security flaw. I haven’t tested out how long you stay signed in for, or if you’re timed out at all ever ### 2/5 — Frustrating and with fewer features! *2023-06-15* It keeps asking me to change my password, which is torture while thumb typing, and when I finally get in, I can’t deposit a check because it says it can’t access my accounts. Worst, the old app let me switch between my personal and business accounts. This app only lets me access one or the other with Touch ID and completely forgets my other login every time I move from one to the other. This is an improvement??? ### 2/5 — Horrible new upgrade *2023-06-12, version 1.0.5804* Not a good fit with this frustrating upgrade --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*