# NEXGEN 311 — NEXGEN Asset Management

> Service request platform for reporting, tracking, and resolving maintenance issues. (iPhone/iPad app by Nexgen Asset Management.)

- Source: https://appshunter.io/ios/app/nexgen-311/id1383618134 (this page in markdown: same URL + `.md`)
- Developer: [Nexgen Asset Management](https://appshunter.io/developer/436231855)
- Category: Business
- Price: Free
- Rating: 4.40/5 from 7 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 63 MB
- Languages: American English
- Released: 2018-05-30
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nexgen-311/id1383618134/reviews.md

## What is NEXGEN 311?

Connecting Local Communities and Employees to Maintenance Teams:

NEXGEN 311 is an innovative service request platform designed to streamline how service requests get reported and resolved. With NEXGEN 311, customers and employees can now report service requests straight from a desktop or mobile device, while maintenance teams scan view, track and resolve issues in real-time. Service requests reported from the portal are automatically sent to NEXGEN Asset Management and routed to the appropriate maintenance team. Most importantly, customers and employees are updated throughout the lifecycle of their service request.

What does NEXGEN 311 do?
- Enables customers and/or your employees to easily submit, manage and monitor service requests.
- Automates service request routing so the right maintenance team receives the right service request every time.
- Keeps customers and/or your employees in the loop with real time updates as the status of their service requests change.

NEXGEN 311 is seamlessly integrated with NEXGEN Asset Management. With intuitive mapping, NEXGEN automatically assigns new service requests to the appropriate supervisor or work crew based on the service request type.

Looking for a branded service request mobile application? 
You’ve come to the right place. We also develop custom branded iOS Applications so your customers can easily submit service requests via an app on their mobile.

To learn more about NEXGEN Asset Management and the NEXGEN 311 module please contact the NEXGEN Team at (888) 820-8880 or email us at sales@nexgenam.com.

Note: You must have the NEXGEN 311 module active in your NEXGEN AM software and a user account to login to the App. 

For help contact the NEXGEN Team at (888) 820-8880 or email us at support@nexgenam.com.

## Key features

- Submit and monitor service requests
- Automated request routing
- Real-time status updates
- Seamless integration with asset management
- Intuitive mapping for assignment

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/nexgen-311/id1383618134/reviews.md

### 1/5 — Doesn't work

*2026-07-02*

Just a way for the country to act like they're doing something. App doesn't work

## Frequently asked questions about NEXGEN 311

### What is NEXGEN 311?

NEXGEN 311 is a service request platform that connects local communities and employees to maintenance teams. It allows users to report, track, and monitor service requests, with automated routing and real-time updates.

### How do I use NEXGEN 311?

To use NEXGEN 311, you must have the NEXGEN 311 module active in your NEXGEN AM software and a user account to log in. You can then submit service requests directly from your desktop or mobile device.

### Is NEXGEN 311 free to use?

Yes, NEXGEN 311 is available for free. However, it requires an active NEXGEN 311 module within the NEXGEN AM software and a user account to access its features.

### What devices does NEXGEN 311 support?

NEXGEN 311 is available for iPhone, iPad, and iPod devices, as indicated by its supported devices list.

### How often is NEXGEN 311 updated?

The latest version of NEXGEN 311 is 3.0.4, which was last updated on February 9, 2026. This indicates a commitment to regular updates and improvements.

### What is the age rating for NEXGEN 311?

NEXGEN 311 has an age rating of 4+, making it suitable for a wide range of users.

### Can I get a custom branded version of NEXGEN 311?

Yes, the developers offer custom branded iOS applications for clients who wish to provide their customers with a branded service request mobile app.

### How does NEXGEN 311 handle request assignment?

NEXGEN 311 is seamlessly integrated with NEXGEN Asset Management and uses intuitive mapping to automatically assign new service requests to the appropriate supervisor or work crew based on the request type.

## Version history (last 5 releases)

### 3.0.6 — 2026-08-24

Duplicate Ticket Functionality

### 3.0.5 — 2026-06-29

- IOS 26 Support
- Breaking UI Fixes

### 3.0.4 — 2026-02-09

- OKTA Authentication

### 3.0.3 — 2025-12-15

- Keyboard Overlap Bug Fix.
- Code Optimisations.

### 3.0.2 — 2025-09-08

- Bug Fixes

## Apps similar to NEXGEN 311

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [CovertTrack Mobile](https://appshunter.io/ios/app/coverttrack-mobile/id1201954029) | 2.8 (8) | Free | Business |
| [KMS Mobile](https://appshunter.io/ios/app/kms-mobile/id1022190091) | 1.5 (139) | Free | Business |

## More apps by Nexgen Asset Management

- [NEXGEN Mobile for iPad](https://appshunter.io/ios/app/nexgen-mobile-for-ipad/id1445680425)
- [NEXGEN Mobile for iPhone](https://appshunter.io/ios/app/nexgen-mobile-for-iphone/id1465210922)
- [NEXGEN Contractor Portal](https://appshunter.io/ios/app/nexgen-contractor-portal/id1518944196)
- [LAFH Assist](https://appshunter.io/ios/app/lafh-assist/id6444819052)
- [Parks Assist](https://appshunter.io/ios/app/parks-assist/id6733226407)

All apps by Nexgen Asset Management: https://appshunter.io/developer/436231855

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*