# NexPass — user reviews > 32 indexed App Store user reviews of NexPass by Nexus Parking Systems LLC, rated 4.44/5 from 1,558 ratings. - Source: https://appshunter.io/ios/app/nexpass/id1630304842/reviews - App overview in markdown: https://appshunter.io/ios/app/nexpass/id1630304842.md - Rating breakdown: 5★ 1,119 · 4★ 63 · 3★ 35 · 2★ 14 · 1★ 150 ## What do users think of NexPass? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 💡 Convenient license plate system - 👍 Useful for tracking parking sessions **Cons** - 🐛 Frequent technical issues and glitches - 🤬 Poor customer service and support - 💰 Significant price increases after adoption - 🚧 Causes long wait times and backups at parking exits **Commonly reported bugs** - App fails to properly end parking sessions - License plate recognition issues leading to incorrect charges - Registration and login problems **Most requested features** - Integrate with mobile wallets like Apple Pay and Google Pay - Provide a widget for quick QR code access - Improve account management and password reset functionality ## Newest reviews (12 of 32) ### 1/5 — Literally remove it from the App Store *2025-08-13, version 6.74.1* It won’t let me create a new account with my car because it’s “already registered” no it’s not. Made me miss my train. ### 1/5 — Absolute trash *2025-07-22, version 6.73.1* I haven’t seen anything that is worse both in function and UI design. ### 1/5 — the application closes *2025-05-25, version 6.72.1* I'm trying to register and the app closes ### 1/5 — Glitchy and Frustrating *2024-10-26, version 6.67.1* Frequent issues and that persisted for years. Really annoying when trying to just enter or exit a parking garage and this thing isn’t working right. ### 1/5 — Doesn’t work *2024-07-15, version 6.65.1* The app doesn’t work. I parked my car in the morning and when I came to pick it up in the evening after 9 hrs, I clicked “tap to exit” and it says “loading”. This is an endless message. I was stuck there as the gate was not opening. The service person was kind enough to open the gate manually and let me go. I reached home and the app is still running and I am worried if its going to charge me again a hefty amount. ### 2/5 — Glitches *2024-05-02, version 6.63.1* Set a new card as default and the old card was processed and denied like I new it would be which is why the other card was set as default so I got charged for one single day parking instead of the monthly pass and now I can’t add money to the card my company provides and there is no way to make a payment using multiple payment options so for the whole month of May I either have to pay single days or pay with another card not the one my company provides to save me money ### 1/5 — App closes at registration. *2024-04-14, version 6.63.1* I’m trying to register to buy my parking ticket with anticipation. But the only option is using my phone number. Once I receive the confirmation code, the app closes and you can’t continue with the registration. There’s no other option to register, bad app design, shouldn’t be that complicated. ### 1/5 — Garbage *2023-10-27, version 5.59.1* Garbage app, everything about it is horrendous ### 1/5 — App opened gate but still thinks I’m parked! *2023-10-04, version 5.59.1* I’m furious. I just noticed I didn’t get an email tonight with the amount I was charged today for parking. When I opened the app I was shocked to find that it was still counting the hours as if I was still parked in the garage!!! Doesn’t the app know that I scanned the code to exit the garage? The gate opened and I left! So now how do I fix this at 10 o’clock at night? and tomorrow when I go to park and scan the code, the gate will open but it will think that I’m ending the session rather than starting it. What a mess who needs this crap? They better not try to charge me. And this is only the second time I’ve used this!!! ### 1/5 — Problematic *2023-09-22* 1. The introduction of this app has made getting out of a train station parking garage take much longer. Much, much longer. 2. There is a $0.35 fee added to transactions (e.g., using a ticket to park costs $8.00, this costs $8.35). This has now thrown off my paycheck transit deductions, thanks a lot. 3. This morning when I went to use the app, I pressed QR code button and was prompted to add a phone number. I pressed “skip for now.” I pressed QR code again, prompted for a phone number. There is no passing prompt. All of my other information isn’t enough, you want my phone all of a sudden, too? ### 1/5 — Buggy Application *2023-09-20, version 5.58.1 (1)* User beware. The app doesn’t always close the parking session on exit. Costs $$$, and messes up the next session ### 1/5 — Slowed us down in hamilton nj park and ride *2023-09-20, version 5.58.1 (1)* Because of this app, the time it takes to enter and exit the parking building tripled. There are 4 gates and made 3 gates exclusive for nexpass users and left one gate for full service. Also, this app charges convenience fee of 35 cents. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t add card *2026-07-24, version 6.82.1* The website did not send me a verification code to my phone number, so I had to download the app and it wouldn’t let me add my credit card. I had already left my car because I had to catch my train so I had to call my girlfriend and have her do it for me. I ended up getting a ticket because I spent 45 minutes trying to get it to work. Genuinely the worst experience I’ve ever had with an app. It’s like they’re in kahoots with the train station trying to rob people. DON’T use this if you’re considering it for your business. ### 1/5 — Payments *2026-04-06, version 6.79.1* This app is horrendous. I’ve used 4 different functional credit cards and it constantly says the payment is failed. If I leave after office hours I’m stuck in the garage till I can mess with the app and eventually can finally leave. The on-site parking attendants are literally illiterate (which I know is site specific but it makes the situation worse when they don’t know the difference between “access” and “exit”). And I’m completely fed up with this system. Fix your app. ### 1/5 — Broken login *2026-02-15, version 6.78.1* This app will not allow you to login if you used google or apple for some reason. Not sure what is going on ### 1/5 — What’s the point of this app? *2026-02-10, version 6.78.1* At metropark the gates don’t always let you out despite having the app… what’s the point of the app if I have to call the assistance/ help line to get out? Every-time this happens it causes a major backup for getting out of the parking garage. Doesn’t seem efficient at all. ### 1/5 — Huge price increases *2026-01-23, version 6.76.1* As soon as they adopt NexPass, next step is a huge price increase. Parking prices increased 54% today. I am looking for a new place to park. ### 1/5 — Horrible service *2026-01-07, version 6.76.1* Since the Metropark parking facility switched to the nex pass app, everyday during peak time getting in and out of the garage is a mess. The readers rarely work and then you are stuck waiting for assistance who tell you the same old recommendations to scan the QR code. I am a monthly pass user I know how to use the app. If your number plate readers do not recognize my car but still open it should not be my job to keep track of if a session was created or not. Before you increase the parking fees you need to work on making sure that your system works efficiently. Just like NJ transit the parking facility and the app are just abusing consumers who do not have another option. They suck. ### 1/5 — Reset password *2025-12-13, version 6.76.1* It is still not possible to reset the password login to account. Same problem as in the previous review. Account with linked car and card is not available. ### 1/5 — Metropark train station *2025-11-16, version 6.76.1* Nexpass stopped working after first few days. ### 1/5 — QR code exit gives error after exiting *2025-11-04, version 6.76.1* This is just funny, but not, scanned the QR code on exit, the gate opened, I left, now home, open the app and o see error and the session still runs. I even bought a monthly pass, the app still does not recognize and runs the session. So in affect I will now pay for a session that keeps running of a bug. And it does not stop realizing i have a monthly pass. If it works this app is a time saver ### 1/5 — Trapped in Parkinng Garage *2025-08-24, version 6.74.1* This app is horrible it left me trapped in the Hamilton parking garage. I made an account with the app first rolled out last year and this year my car was still linked to the account but the app would not let me log in. When I try to reset my password to login it says to use my Apple credentials. There is no way to Sign in with Apple credentials?!? If I try to register it says the email is in use. If I use a new email and enter my license plate it says the car is in use. I am so frustrated and don’t think I’ll ever be able to park my car in the Hamilton garage again because it is linked to a account that I can’t get to!! Also customer service is non existent. If the gate attendant hadn’t manually raised the gate I don’t know how I would have ever gotten out. It also made a ridiculously long line as we tried to get it sorted out. An inconvenience and horrible experience. Please please contact me to delete the ghost account. ## Most praised reviews (10 highest-rated) ### 5/5 — I generally don’t write reviews, but I wanted the developers to know they are doing a good job *2026-06-08, version 6.81.1* I just downloaded the app today. Added my car and drove to the garage within a span of 15 mins. It auto linked my car and shows my session as well as elapsed time so I can plan accordingly. I love that they have the option to expire with rental end dates so you don’t accidentally leave it hanging in the app. Seems the features are pretty well thought out for a parking app. ### 5/5 — Horrible *2026-02-27, version 6.78.1* Always a problem with gate ### 5/5 — Efficient! *2026-02-19, version 6.78.1* Really efficient to use the app for parking! ### 5/5 — EZ as could be… *2026-02-06, version 6.78.1* Parking with NexPass has taken any possible problems away from parking. By using the app, supplying a payment method and adding my license plate in the app all I have to do is drive into a parking lot and pull out when I’m finished. It really is THAT simple. ### 5/5 — So Fast! *2024-07-29, version 6.65.1* The license plate system has made a world of difference! The gate goes up so quick when I pull in the lane. Thank you, I was tired of getting stuck with tickets that had problems all the time! This has made my commute much better! ### 5/5 — Great UI *2024-01-24, version 5.61.1* The app is pretty fluid and works very quickly when you open it. That’s a big deal for something like this, when you’re pulling into a garage trying to make your train… you don’t wanna be fumbling with an app for 30 seconds just to get the gate up. I love that as soon as your camera opens to show the barcode, the gate immediately opens, every time. No back and forth trying to get your credit card to work in the ancient reader. That’s probably the #1 reason to use the app over paying with card or ticket, so much less hassle. Plus you can keep track of your parking session on your phone from anywhere, so I know exactly how much I’m paying and that my car is still there, even when im 100 miles away in a different city. ### 5/5 — Great App Experience *2022-09-30, version 1.2* Simple to use and fun new technology to use at this location. Thanks Nexus! ### 3/5 — Needs a widget… *2023-11-22, version 5.60.1* This review would go to 5 stars if there was a widget to quickly bring up the qr scanner to get in and out of a facility. It’s a pain to bring up the scanner function with a tiny clicking area, while driving into the exit lanes. (At least compared to the swipe card system.) ### 3/5 — Great app but QR CODES ARE OFTEN SMALL *2023-09-27, version 5.59.1* A small QR forces you to extend your phone out of window with your left hand and try to reach screen with right. Make the codes bigger. Especially in Trenton. ### 3/5 — Doesn’t support ApplePay or GooglePay! *2023-09-09, version 5.58.1 (1)* NJT is effectively requiring this app to park, at least at Hamilton, because 4 exit lanes have been reduced to one normal exit lane, as three of them are NexPass only. This has created long exit lines and havoc in the garage. Fine, I downloaded this app. I dislike that I have to enter my credit card info yet again into another app - can’t you support ApplePay and GooglePay? Really cheap not to. AND we have to store our vehicle license plate info in the app. Just another security breach waiting to happen. If NJT were not pushing this app so hard I would not use it. Nothing wrong with the existing credit part payment system. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*