New, Not Better
This new app is clearly not designed with the user experience in mind. Excessive taps needed to reach anything, garbage cross platform tech used so it doesn’t feel like it belongs on iOS or Android. Awkward animation curves and timing, and painfully unintuitive.
The new store has those screen menus that change every few seconds and uses a font that is just small enough to really strain your eyesight before changing so you have to start over again after waiting for it to switch back.
I definitely miss the old veggie grill.
The new store has those screen menus that change every few seconds and uses a font that is just small enough to really strain your eyesight before changing so you have to start over again after waiting for it to switch back.
I definitely miss the old veggie grill.
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Amazing Burgers
My wife and I are frequent customers and LOVE the burgers here. They also have seasonal specials and mix it up all the time.
App Doesn’t open
Upgraded from old NLB app and tried to open this thing. Screen flashes quick but it will not open this app.
Best vegan burger I’ve ever had!
Great burger, large selection of delicious options and toppings. Great shakes and sides as well!
AMAZING
Next Level Burger is such a hidden gem for yummy affordable vegan food!!!! You can find all of the “chicken” sandwiches, burgers, and milkshakes you could ever want. It’s also so delicious and everyone is always so kind!!!!! The rewards are also great!
Improved!
To be honest, I don't remember what my problems were with the earlier versions of this app, but they seem to have been fixed. Ordering and check out feel like a much improved experience!
Great Food
This place is wonderful! Great vegan comfort food and very nice folks working there. The Chicken Bacon Ranch is amazing!
Very glitchy
My partner and I spent an unreasonable amount of time on both of our phones (mine Apple and hers android) and it wouldn’t let us login to our accounts. When we tried to make new ones it was saying we had old accounts registered and we couldn’t use our cards or phone numbers. We finally got an order placed after using a card neither of us had used to place orders before, and not using any rewards. We almost gave up and went home and didn’t order anything. This made ordering through the app much more difficult than ordering at the store.
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Next Level Burger! 🤩
And the best burger joint goes to…. Next Level Burger!! 🥳🥳🥳
Next Level Burger has been my favorite burger establishment since 2020! 😊🙌
Next Level Burger has been my favorite burger establishment since 2020! 😊🙌
Rewards not applicable
I keep getting emails from Next Level telling me that I have $10 waiting. I went through the rigmarole of signing up for the new app, went to check out, clicking the apply $10 rewards and it wouldn’t let me check out, saying I had already used the rewards. Nothing I could do. Rip off.
Response from developer
Thank you for reaching out and bringing this to our attention. It sounds like you may have accidentally created a duplicate account with us. Please reach out to our support team directly at nextlevelburger@thanx.com. We would love to help resolve this matter!
Love the place, but they ruined the app
It’s a shame that after dozens of orders I can no longer use the app. Requiring me to sign up for rewards I already am signed up for, requiring me to add credit card information I already had in the app, and requiring me to add address info that is already in the app…Every time I try to use the app.
Update: finally got it to work, but it won’t keep my store location and way too many extra clicks. Please focus on user experience in the app
Update: finally got it to work, but it won’t keep my store location and way too many extra clicks. Please focus on user experience in the app
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Problems with app
I can’t order anything new. It keeps coming up with an error message so I have to just order what I did in the past.
Great food
The manager Ri Ri is the best. Always smiling and great customer service when there was an issue with an order I had
Fresh, organic, delicious!
Ordered a “half” Cobb salad, it was way bigger than I expected and was absolutely delicious with the hunny mustard. Cole slaw, fries and fried chicken strips were seasoned perfectly and delicious as well. I love that almost everything is organic and there’s the option of having a Beyond or house made mushroom quinoa patty. So good, I would eat here everyday if I could.
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Game changer!
The best plant-based meal ever! The chicken tenders are awesome, so good in fact that I opted for them instead of my usual delicious Maverick burger. Also delish are the fries,onion rings, etc. and don’t forget a peanut butter cup shake! Total yum!
Next Level Burger in San Francisco
I never thought I’d like this but I enjoy this burger; be aware that many of the choices “Double Burger Patty” plus extras will pack on the Calories. My basic burger is around 300-325 calories; perfect for me and very satisfying! I’ve had the Sweet Potato fries too (once) and they taste great!
Forget About Redeeming Rewards
Almost always I'll recommend ordering directly from the restaurant; this is the one exception. Delivery works from every third party but the app locks you out at random, even during open delivery hours. So if you have any nice rewards you've earned that you wanna use, forget it. Twice now I've ordered enough delivery to get $15 off, only to get "delivery is not available to your address" the moment I tried to use it. Very frustrating. Good food, but time to find a new regular place when I physically can't leave the house.
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delivery issue
I don’t understand why they will no longer deliver to me thru the app when I live 1.2 miles away
So next level!
Love this place and my kids love it even more!
Food is pretty good BUT…
The app is IMPOSSIBLE!
