# Next: Shop Fashion & Homeware — user reviews > 1,929 indexed App Store user reviews of Next by Next Retail Limited, rated 4.50/5 from 12,303 ratings. - Source: https://appshunter.io/ios/app/next-shop-fashion-and-homeware/id348364305/reviews - App overview in markdown: https://appshunter.io/ios/app/next-shop-fashion-and-homeware/id348364305.md - Rating breakdown: 5★ 10,175 · 4★ 657 · 3★ 384 · 2★ 195 · 1★ 892 ## What do users think of Next? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Excellent quality - 💡 Flexible payment options - 👍 Convenient shopping experience - 👍 Great selection of products **Cons** - 🐛 Buggy app with frequent crashes - 🐛 Inconsistent stock information - 🐛 Shopping cart issues (items disappearing) - 🐛 Unreliable login and account functionality - 🐛 Slow and laggy performance **Commonly reported bugs** - App freezing during checkout process - Inability to update delivery address - Incorrect product information and descriptions - Sync issues between app and website - Frequent app crashes and unexpected closures **Most requested features** - Add wishlist/favorites functionality - Improve search and filtering options - Provide better order tracking and history - Enable guest checkout option - Enhance accessibility for disabled users ## Newest reviews (15 of 1,929) ### 3/5 — App seems buggy recently *2026-08-18, version 7.0.45* Spent ages selecting items to purchase only to have the app prevent me from purchasing - error message. I saved the items for later - then discovered the app had signed me out, so nothing saved. Waste of time. ### 5/5 — What’s Next ? *2026-08-17, version 7.0.45* Had an account with Next for years, be it for myself, husband, friend, furniture, sale, I just love it. I’ve bagged so many bargains. They sell quality items have never diminished or disappointed. They delver on time. You can collect items day after. True to size beautiful quality items. ### 5/5 — Very easy *2026-08-16, version 7.0.44* Great app ### 5/5 — Excellent online Service *2026-08-16, version 7.0.44* Excellent online Service ### 5/5 — Quality every time *2026-08-16, version 7.0.44* I love shopping with next. They always deliver earlier than the estimated delivery date and the quality of the items are at good value for money. ### 5/5 — Shopping *2026-08-16, version 7.0.44* Always find plenty of choices, to suite my needs ### 5/5 — Very easy to use app *2026-08-15, version 7.0.44* Next is so easy to shop at. No hassle. Order and collect the next day. Easy hassle free refunds. Delivery available. At a cost. Collection is free. ### 5/5 — Outstanding quality *2026-08-15, version 7.0.44* Next baby clothes are the only clothes you should put on your baby. The quality is outstanding. The clothes wash like new again. Absolutely love buying clothes for my granddaughter from Next. They are unique! ### 5/5 — Love the Home department *2026-08-15, version 7.0.44* I love the home department - nice and modern perfect for my house ### 3/5 — Works but laggy *2026-08-15, version 7.0.44* The app is great for what I need but when scrolling I tend to find the pages don’t always respond to my touch to scroll, and will mistake it for choosing an item. I then have to go back to where I was regularly. In addition, some of the items aren’t available on the app: sofas/armchairs etc simply do not show up yet are accessible on the internet web page. App keeps freezing and I have to close it and start it again. ### 2/5 — Shockingly bad in some aspects!! *2026-08-15, version 7.0.44* Just trying to alter my direct debit. Given up! ### 5/5 — New home furniture *2026-08-15, version 7.0.44* Of everywhere i’ve looked for furniture for my new place…. I keep coming back to Next, because its the nicest x ### 5/5 — Nanap *2026-08-15, version 7.0.44* Top Quality only return when I’ve picked the worn size Next I’ve been your customer for Decades please never change ### 5/5 — Next *2026-08-14, version 7.0.44* Always find what I need on the app. Easy to navigate super fast delivery. Never had an issue. It’s a pleasure to buy from Next. 👍👍 ### 5/5 — Fantastic value *2026-08-14, version 7.0.44* I shop at Next for my clothes as the value is amazing. The quality is 2nd to none for this price range of clothes. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer opens after update *2026-08-21, version 7.0.45* This app was great, now it no longer opens ### 1/5 — Not the best app. *2026-08-21, version 7.0.45* Not very good couldn’t use a gift card tried it on multiple devices. App is very glitchy. ### 1/5 — 2 factor authentication nightmare *2026-08-21, version 7.0.45* Since they have introduced the 2 factor authentication, I am not longer able to access my Account via the app ### 1/5 — Discount code not transferring over *2026-08-19, version 7.0.45* I had a discount code which is not transferring over. Customer services said to delete app and reinstall. Saw the discount for a fleeting minute, went into the next screen and it disappeared. Won't be ordering as too much faff... ### 1/5 — Parcel not delivered *2026-08-17, version 7.0.45* I’m fed up with dodgy couriers saying they’ve delivered when they haven’t. No point having next day delivery if incompetent couriers mean you don’t receive it next day! ### 1/5 — Can’t purchase items *2026-08-12, version 7.0.44* The app has stopped working and I can’t log in to my account. It forces me to use the next website instead which is inconvenient and defeats the point of having an app! ### 1/5 — Not just the app, the store itself *2026-08-11, version 7.0.44* Filters are difficult to use, nothing is ordered as you would expect and there’s not consistency eg, for shoes you have to find 37, 37eu, 4, UK4. Secondly you filter to show what’s in stock, it says low stock and then when you add to your basket, conveniently out of stock, but still shows in the filter. It’s 2026 how can the basis be so difficult!! ### 1/5 — Password reset *2026-08-09, version 7.0.44* Terrible service when it comes to resetting password! Wait 30 minutes for a code that arrives one hour and 30 minutes later. How about just sent a password reset link - would make life quicker and easier! ### 1/5 — Poor effort *2026-08-07, version 7.0.44* For such a large company you would think they would have put a bit of time and effort into their app. Although the searching/viewing/adding to basket works well most of the time, the checkout is awful. It never remembers my details or uses face recognition after I’ve checked yes. Trying to search through order history is painful or anything to do with my account details. ### 1/5 — App keeps crashing *2026-08-06, version 7.0.44* App needs updating ,keeps closing down on my iPhone . ## Most praised reviews (10 highest-rated) ### 5/5 — Love next *2026-08-21, version 7.0.45* Your just always there to help a gal out!! ### 5/5 — First class *2026-08-21, version 7.0.45* Love Next, have shopped with this store for many years, I will continue to do so because they are my absolute favourite. ### 5/5 — Dress shopping *2026-08-20, version 7.0.45* So easy & enjoyed shopping with next . ### 5/5 — Next on-line Great *2026-08-20, version 7.0.45* I have just ordered items from Next and I found it so clear and easy to follow. I look forward to getting the items to try on ### 5/5 — So much choice *2026-08-19, version 7.0.45* Late holiday pics ### 5/5 — Great quality and service. Love next *2026-08-19, version 7.0.45* I use Next for so much. I love the rapid delivery, easy returns and quality of the products! ### 5/5 — Love Next *2026-08-18, version 7.0.45* Really like purchasing from Next ### 5/5 — Love Next *2026-08-18, version 7.0.45* I been a customer for many years now have always had the best service. ### 5/5 — Quality & fit *2026-08-18, version 7.0.45* Such a range to choose from and you will always find the clothes/shoes you were looking for. Apart from reliable quality, I like the fit of their clothes. I think the prices are fair for what you get. ### 5/5 — Go To Store *2026-08-17, version 7.0.45* Next has and will always be my go to store. I decided to re vamp my wardrobe including shoes, boots and underwear. Most I got from clearance online ( there’s a lot more choice online) I do like to visit the actual store at least once a week. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*