# nextbike – Bike Sharing — user reviews > 380 indexed App Store user reviews of nextbike by nextbike, rated 3.90/5 from 755 ratings. - Source: https://appshunter.io/ios/app/nextbike-bike-sharing/id504288371/reviews - App overview in markdown: https://appshunter.io/ios/app/nextbike-bike-sharing/id504288371.md - Rating breakdown: 5★ 488 · 4★ 64 · 3★ 16 · 2★ 23 · 1★ 164 ## What do users think of nextbike? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 💡 Affordable bike rentals - 👍 Convenient bike stations - 🚲 Good bike quality - 🛒 Helpful customer service **Cons** - 🐛 GPS issues causing incorrect parking fees - 🔧 Bikes in disrepair or malfunctioning - 🤖 Unreliable app performance - 🚫 Difficult to register with non-European phone numbers - 💰 Unexpected charges and fees **Commonly reported bugs** - App fails to send verification codes - Bikes not registering as returned properly - Incorrect bike availability shown on map - Rental time and charges not accurately tracked **Most requested features** - Improve app navigation and user experience - Expand bike station coverage and availability - Provide better feedback on bike status and rental progress - Allow registration and payment options beyond phone numbers - Enhance communication on rules and fees ## Newest reviews (18 of 380) ### 3/5 — Ok app but no bikes *2026-07-26, version v5.4.0* I downloaded this app for my partner and I to use the bikes to explore areas around The Mumbles and Swansea. No 2 bikes were available at any docking point - I’m glad I didn’t pay the £5 required to complete registration in the app - would I have received a refund? Disappointing service when there are also no other bike rentals to be found in The Mumbles. ### 1/5 — App doesn’t work *2026-06-26, version v5.3.1* App doesn’t work ### 2/5 — Still waiting for my pin… *2026-06-20, version v5.3.0* My family and I were staying in Łomza Poland for the week. We wanted to rent bikes to explore the city, but when we scanned the QR code and downloaded the app, we were unable to receive a pin for our american phone number. we found this very frustrating and we were bummed. ### 1/5 — Doesn’t work with U.S. number *2026-06-11, version v5.3.0* I tried to sign up with my US number. Entered +1 beforehand, duh. I can receive verification texts from other services but never get one from this app. Tried five times. Emailed support Twice over a week. Never heard back. ### 1/5 — No US support *2026-06-07, version v5.3.0* Doesn’t support United States users ### 1/5 — Message with PIN *2026-06-03, version v5.2.31* The PIN number does not arrive to my phone. I have a UK phone number and trying to get a code for WRM (Wroclaw, Poland). Tried multiple times from Polish and the UK territory. Nothing. Can’t log in, can use my account. ### 1/5 — Keeps changing me money *2026-05-30, version v5.2.30* Tried to open a bike code wasn’t working no customer support help and the app just kept going charging me money Very bad experience ### 1/5 — Terrible app. Dumb developers *2026-05-28, version v5.2.30* Please can we just think critically. What is the reason I would need to rent a bike? Probably because I’m not from where I’m trying to rent the bike. This means I probably won’t have a phone number where I’m trying to rent the bike. Why is the only possible way to verify my identity by using my phone number then??? ### 1/5 — Mépris de l’utilisateur *2026-05-26* Probablement le pire service de vélos en libre-service que j’ai utilisé en France. Sur environ 15 locations, j’ai dû contacter le service client presque 10 fois. Je n’exagère même pas. Une location sur deux finit avec un bug, un blocage ou un problème de facturation. À ce stade, quand je prends un vélo, je sais déjà qu’il va y avoir un problème. Dernier exemple en date : Dépassement des 30 minutes gratuites d’UNE minute = 1€ facturé. Le prélèvement bug, le compte se retrouve bloqué, impossible de relouer un vélo. J’appelle l’assistance et on me dit de supprimer puis re-rentrer moi-même mes informations bancaires. Non. Ce n’est pas au client de bricoler votre application à chaque trajet. Si le problème est connu, c’est à vous de le corriger. Le concept des 30 minutes est lui aussi absurde dans certaines villes. Certaines stations sont physiquement impossibles à relier en moins de 30 minutes, même à 25 km/h. Résultat : il faut poser le vélo dans une station intermédiaire, reprendre un autre vélo et perdre du temps inutilement juste pour éviter une surfacturation ridicule. Et vu l’état du service, vous avez ensuite une chance sur deux de devoir rappeler le service client après cette manipulation. C’est lunaire. Sans parler de certains vélos : * assistance électrique qui ne fonctionne pas * vélos parfois dans un état limite * application instable * locations qui ne se terminent pas correctement * facturations incohérentes Franchement, testez par vous-même : faites quelques locations et comptez le nombre de fois où vous devrez appeler l’assistance. À ce niveau, ce n’est plus un incident ponctuel, c’est un problème structurel. Je n’ai jamais vu un service aussi peu fiable pour quelque chose censé simplifier les déplacements du quotidien. ### 1/5 — Vélo O2 *2026-05-26, version v5.2.30* Très mauvais service. Tous les vélos que j’ai voulu utiliser sur 24h sont non fonctionnels, tous ont quelque chose de cassé. Ne trouvant pas de vélos fonctionnels je n’ai même pas réussi à faire 2 trajets à vélo, j’ai dû prendre le bus… ### 1/5 — Didn’t work *2026-05-21, version v5.2.29* Couldn’t even get registered. Soooo stupid. ### 1/5 — Sweet deal until it isn’t! *2026-05-21, version v5.2.29* The bike locks are unreliable, not only you have to contact the support that something doesn’t open / close on a regular basis. Yesterday something went wrong with returning the bike. I didn’t notice that until 9pm when I was charged about 125 euros. Someone used the bike I returned for the whole day. Support just says it’s your problem not theirs and conversation is closed ### 2/5 — Never got a verification message *2026-05-15, version v5.2.26* App looks nice- but it was essentially not functional for me. I downloaded it so that I could use WienMobile Rad. Unfortunately, I couldn’t sign in as I never got a verification code on my US (+1) number. ### 1/5 — Registration doesn’t work *2026-05-13, version v5.2.26* No response from help phone number or email address ### 2/5 — Bikes don’t return properly *2026-05-11, version v5.2.26* Had a few occasions where the bikes do not return properly meaning I get charged for it. The worst being an €8 charge plus €35 service fee??? Why am I getting charged €43 euros because your app doesn’t work? Customer support is no help either. Save yourself the money. ### 2/5 — Trop de points à améliorer *2026-04-18* Les vélos électriques ne fonctionnent pas une fois sur deux, ce qui en fait des tanks affreusement lourds. Les vélos ne sont globalement pas en très bon état. Les vitesses sont souvent mal réglées. Et la répartition des vélos dans l’agglomération ne se fait pas très bien. Ça pourrait être bien, mais là on est loin du compte. **Developer response:** Hello, Thank you for your feedback! We are sorry that you found your nextbike not in the best condition. Our mobile service teams do their best to keep our bikes in good condition. If you have any problems, please contact our support team. Best regards, your nextbike team ### 1/5 — Sign up process is ridiculous *2026-04-17, version v5.2.24* Pin numbers that never show up, no way to reset anything - unusable because there is no way to verify identity other than phone number and the PIN number never shows up. Boo. ### 1/5 — Horrible *2026-04-15, version v5.2.24* Used my American phone number it keep saying it sent the code I’m not receiving it though ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-21, version v5.5.2* App doesn’t work. Incompetent designers ### 1/5 — No pin sent *2026-08-18, version v5.5.2* No pin is arriving to my US # and there's no option for other contact methods ### 1/5 — Cannot receive an sms *2026-08-13, version v5.5.1* Cannot sign up with a phone and no alternative option. Phone number is a uk number and provider is tuebici ### 1/5 — Useless app. Can’t even make an account *2026-08-12, version v5.5.1* It asks for your phone number to text you a PIN. I entered it in the correct country code format and it never texts me anything. It won’t give an option for an alternative way around it either. I can’t call anyone so I’m left unable to use this service in any way. Very disappointed. ### 1/5 — Never sends a code *2026-07-29, version v5.4.0* My boyfriend and I downloaded this app on two separate occasions and it would not send the “confirmation code” to either of us to create an account. I tried five times and never got one. ### 1/5 — Terrible *2026-07-28, version v5.4.0* You cant make an account as their phone verification system doesn’t work ### 1/5 — This app is literally worthless *2026-07-27, version v5.4.0* Tried to rent bikes and had to download the app. It prompted me to enter a phone number, which I did, but never received a PIN that they said they’d sent. Tried multiple times, as did my partner. Saw a review stating the same issue from 5 years ago, so clearly these issues are ongoing. Literally worthless. ### 1/5 — Awful Service *2026-07-06, version v5.3.2* My group tried 4 “electric bikes” on which none of the electricity worked. The brakes and handlebars on many of the bikes were broken, and the bike parking spots are very sparsely populated. Strongly advise against using this service. ### 1/5 — Americans Cannot Sign Up *2026-07-01, version v5.3.2* This app will not let me register without a local phone number. A tourist is more likely to want to rent a bike than a local. Seems like a big oversight. ### 1/5 — Doesn’t let you create account *2026-06-30, version v5.3.2* Never sent SMS despite using two phone numbers ## Most praised reviews (10 highest-rated) ### 5/5 — Suspension ? *2026-09-02* Bonjour, je trouve vos vélos très bien dans l’ensemble. Par contre ce serait bien de prévoir des suspensions car les routes de Mulhouse sont par endroits en mauvais état. Merci d’avance ### 5/5 — Really handy and efficient service! *2026-08-20, version v5.5.2* Whether the app, or private emails I’ve received from the team about my trips. Everything has been a lovely experience. Thanks guys! ❤️ ### 5/5 — Echt toll bisher nur kleine Mängel *2025-09-25* Es ist echt toll und geht eigentlich auch super schnell und easy : einfach QR-Code scannen checken ob alles funktioniert und los geht’s . Aber natürlich gibt es kleine Sachen die ein bisschen stören , 1. ich habe heute ein E-Cargobike ausgeliehen und ich weiß nicht ob es am Schloss oder sonst was lag aber leider leider hat sich das Schloss nicht verschlossen bzw erst beim zweiten Versuch nach dem ich eine Nachricht auf mein Handy bekommen habe. 2. Blöd aber verständlich ist aber auch das man E-Bikes und Cargo E-Bikes nur an bestimmten Orten abstellen kann. Ich wollte nämlich mal an so einem Stellplatz ein E-Cargobike abstellen bis mir aufgefallen ist das man das da nicht wieder abstellen darf . Das gleiche gilt für reine E-Bikes ich finde ja ok und verständlich das man das nicht einfach nur so hinstellen darf ich finde aber blöd das manche Stellplätze nicht für E-bikes und Cargo E-bikes sind. Ansonsten echt cool das das so einfach und schnell funktioniert . Ich werde wohl in Zukunft mehr bei Nextbike fahren . ### 5/5 — Well designed app *2025-07-26, version v5.1.3* Thoughtful minimal functional design in bike and app ### 5/5 — Easy to use *2025-04-04, version v4.10.7* I use this app every time I’m in Germany . It works very well and has great customer service. ### 5/5 — Willam *2025-03-25, version v4.10.7* Great bike service. Very simple process and the bike worked great! ### 5/5 — Best thing in Prishtina *2025-03-21, version v4.10.7* 👌 ### 5/5 — Ready and easy *2025-03-21, version v4.10.7* App is easy to navigate. Good price for use. ### 5/5 — Tim N *2025-03-21, version v4.10.7* 12 euros for a nearly 3 hour cycle around east Berlin! Amazing! X ### 5/5 — Great bike! *2025-03-20, version v4.10.7* Really convenient and inexpensive! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*