# Nextech SmartCam — user reviews > 32 indexed App Store user reviews of Nextech SmartCam by Electus Distribution Pty Ltd. - Source: https://appshunter.io/ios/app/nextech-smartcam/id1187056709/reviews - App overview in markdown: https://appshunter.io/ios/app/nextech-smartcam/id1187056709.md ## Newest reviews (13 of 32) ### 1/5 — No alerts. *2021-06-18, version 3.2.3* Doesn’t send alerts to my phone when the alarm sounds. Like it says it will. In fact this camera does nothing much at at. I’m taking it back next week for a full refund. And get a better brand camera that actually..... works. Which this one doesn’t. !! ### 1/5 — Hopeless *2021-01-31, version 3.2.3* Very very hopeless spent half an hour trying to connect it and it still doesn’t connect and very irritating soundwave that you have to use to connect to the camera Don’t bye this product ### 1/5 — It keeps saying camera offline *2020-08-04, version 3.2.2* The app is terrible don’t waste your money on this camera ### 1/5 — Ripped off *2020-06-07, version 3.2.2* Old app unsupported kind of worked until last iOS update. Now nothing with show new stuff won’t bind. Grubby thieves why sold this stuff 2 me just over 3 months ago ### 1/5 — WTF! *2020-05-30, version 3.2.2* Doesn’t move past the horrible screeching digital sound and camera just beeps. ### 1/5 — Failing *2020-05-09, version 3.2.2* It worked brilliantly for a few weeks. Not so good now. I should have gone for another system. No more notifications and lots of trouble pairing to the wifi network. Now with NBN it’s worse. ### 1/5 — Camera *2020-04-19, version 3.2.2* App a stupid so are cameras. They don’t sink to your phone and the app plays up all the time. Waste of time put more money towards a better setup and save yourself the trouble ### 1/5 — App Update Needed *2020-04-17, version 3.2.2* The app is ridiculous. Constantly having issues with notifications not appearing in the app for playback or push notifications on my phone. Then spend hours troubleshooting and wasting time with the Support Team who always think it’s the customer not using the product properly. Update the app... If you need Security Cameras and that’s important to you...then I suggest anyone considering purchasing not to waste their money. Too unreliable. ### 1/5 — Disappointed *2020-02-23, version 3.2.2* Camera constantly goes offline despite still being on the network and pingable. Clearly junk firmware in the camera. ### 1/5 — Nextech SuboptimalCam *2020-02-15, version 3.2.2* Hopeless interface, laggy and stalls (always during the irritating ‘please wait’ icon) often. Difficult to pair camera to network. God forbid you have a power cut, time to start all over again. Easily accessible SD card storage area (philips screwdriver is all a would-be thief needs to grab it). Avoid. ### 1/5 — Waste of time *2019-10-22, version 3.2.2* Ridiculous software, couldn’t say if the hardware works as the connection to app procedure is ridiculous... ‘sound wave burst’ as with other reviews here.... if you’ve bought the camera but haven’t opened yet... keep your receipt, you’re going to need it to return it. ### 1/5 — Wow *2019-08-02, version 3.2.2* The software is absolutely abysmal - reliably crashes while trying to pan/tilt. Definitely taking this one back to the store lol. ### 1/5 — Disappointing! *2019-06-10, version 3.2.2* Likewise spent hours to set and finally had a clear picture. Then the camera kept going offline. Set up a dedicated network to no avail. Software is primitive. So relieved to set up another brand on first attempt and it has a better range of menu options. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2024-04-14, version 3.2.3* I wasted hours and hours trying to set this up, and then I look at the comments here and everyone has the same problem. Thinking it was just me and I couldn’t do it, but clearly there something wrong with the whole system of the cameras and the software.complete junk ### 1/5 — I hope you k*ll yourself *2023-09-27, version 3.2.3* Whoever made this app f*cos little kids, 100% guarantee you ### 1/5 — Rubbish *2022-07-12, version 3.2.3* Bought from the good guys and will throw in the bin, the app can’t even load once downloaded. Thought I’d get a cheap one to move around outside to monitor driveway as have home security and Arlo cameras but this app is useless. ### 1/5 — Utter rubbish *2022-04-24, version 3.2.3* A complete waste of money. Support is next to non-existing and the camera simply does not function. The reseller was no use either. After more than 2 weeks I’m giving up. Buyers…beware. This app and their associated products should be avoided. ### 1/5 — Don’t bother *2022-04-16, version 3.2.3* App won’t pair wifi with camera. Probably the dumbest thing I’ve ever had to do. Spent the best part of three hours trying to pair this thing with no results. I just had a read and found numerous similar reviews. ### 1/5 — Don’t buy!! *2022-01-26, version 3.2.3* This app is terrible. The alarm never goes off as the app turns it off all the time. Alarm only goes off about once every ten times. Not reliable at all. I don’t always get the notifications either. Waste of money. ### 1/5 — Notifications Don’t work, non existent customer support *2021-08-23, version 3.2.3* 2021-08-22: DO NOT BUY!!!! No response for help, customer support is non existent on their app or the cameras! Id give this a zero, but that is not possible, why is that Apple? 2021-04: Why have notifications stopped working? Seems to be since last update. No notifications on iPhone or iPad, anyone else have this issue? ### 1/5 — Nextech camera *2021-08-10, version 3.2.3* This advertising connect in 30seconds I’d like to see anyone do it that time I’ve been trying off and on for a week would not recommend this to anyone ### 1/5 — Needs updating no notifications makes the camera useless *2021-07-30, version 3.2.3* Please update this app. The settings are confusing and the alarm automatically turns itself on and scares the hell out of everyone ### 1/5 — Push notifications don’t work *2021-07-22, version 3.2.3* Push notifications don’t work ## Most praised reviews (7 highest-rated) ### 5/5 — Great product for price *2021-06-14, version 3.2.3* This is a great product for what you pay. Easy to pair and good interface. Would recommend. ### 4/5 — Great Camera Features though app could be tweaked *2021-05-03, version 3.2.3* Nextech 1080p Wi-Fi IP Camera QC3857 The camera has proven impressive once a couple of Wi-Fi extenders (TP-Link AC750) were plugged in between the router and cameras to improve our home's Wi-Fi range and stability. The camera systems' iphone application to control and view the image and two-way sound, infrared night vision, motion detection & quad spotlight illumination would however benefit from a couple of minor enhancements: The main viewing screen already has soft-keys to toggle sound picked up at the camera or from your iPhone to a speaker on the camera. It would be good to add one to toggle the spotlights too. The settings screen for a particular camera can enable an alarm if motion is detected at the camera, presumably via sensed nearby body heat or a change in background infrared intensity, with an option switch to turn on the spotlights in addition to the camera five second alarm sound and alert notification at the iphone. The spotlights then seem to stay on unfortunately rather than tuning off after a little while like the sound effect at the camera! It seems you need to have enabled the spotlights in the settings screen or page for the given camera. It would be good if you did not not need to have the spotlights soft switch set on for that to work - they ought be independent selections. It would be good were one able to just automatically illuminate the spotlights for a short time (ideally specifiable) when motion sensed without the alarm notification at the iPhone or iPad (but perhaps with a chime at the camera). That would allow a clear colour image to be recorded of nighttime visitors provided one has inserted a microSD card the right way up - ie with the deposited metal contacts facing the circuit card they slide against. It would also be good were a visitor dwell time threshold (three seconds say) to apply before the motion alarms, spotlights, and notifications would actuate then passing foot-traffic would not trigger things and so would not disturb the household unnecessarily. These are minor user interface refinement requests - the supplier may well be able to provide the improvements by simply updating the NetSee and NEXTECH smartcam apps on the app store. ### 4/5 — Needs a widget *2020-06-02, version 3.2.2* Would love a widget so I can add this to shortcuts .. also needs a WiFi select from list rather then a type in your WiFi name. Apart from that it’s not bad. ### 3/5 — Can’t read the timeline. *2021-07-07, version 3.2.3* The app is good, but when someone comes to the door and you want to replay and look at the footage the timeline is almost the same colour as the black background and you can’t read the time. Needs to be changed to white for the iPhone dark mode. ### 3/5 — Too difficult considering it is 2020 *2020-03-29, version 3.2.2* I have spent an inordinate amount of my day attempting to set this camera up using my iPhone/iPad. It appears to be linked to the wifi but I can’t see it on the software. The app tells me, incorrectly, that there is no SIM card installed. When so much of what we have is wifi connected this should not be impossible. I suggest you shop around for a more reliable, easy to use product ### 3/5 — Not bad for the price *2019-11-06, version 3.2.2* Purchased to keep an eye on my dog during the work day. Was fairly easy to set up, took a few tries to sync with my phone/wifi but got there in the end. Whilst trying to get a good camera angle the wifi kept dropping in and out, forcing me to restart the camera but once that was screwed in place i have had no issues with signal or dropping out. Video quality is good for what it’s worth! ### 2/5 — No notifications *2021-07-02, version 3.2.3* Was working fine but now not getting notifications anymore --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*