# NextGen Mobile Solutions — user reviews > 124 indexed App Store user reviews of NextGen Mobile Solutions by NextGen Healthcare, rated 4.40/5 from 3,649 ratings. - Source: https://appshunter.io/ios/app/nextgen-mobile-solutions/id991888552/reviews - App overview in markdown: https://appshunter.io/ios/app/nextgen-mobile-solutions/id991888552.md - Rating breakdown: 5★ 2,720 · 4★ 366 · 3★ 164 · 2★ 91 · 1★ 308 ## What do users think of NextGen Mobile Solutions? Overall sentiment: negative **Pros** - 🚀 Ambient feature saves time - 👍 Helpful for reviewing patient schedules and history - 🔒 Secure messaging between providers **Cons** - 🐛 Frequent crashes and glitches - 🔍 Difficult to find and access patient information - ⚠️ Unreliable dictation and voice recognition - 💤 Slow performance and long load times - 🔌 Connectivity issues and inability to sync data **Commonly reported bugs** - Unable to fetch PAQ data after app updates - Photos randomly not uploading to patient charts - Inconsistent display of patient schedules and information **Most requested features** - Ability to complete full visit documentation within the app - Integration with desktop version for seamless workflow - More customization options and user-friendly interface - Improved reliability and stability across devices ## Newest reviews (18 of 124) ### 3/5 — Needs Key Adjustments *2026-08-21* The app has some nice features and functions, but there are some key limitations that need adjusting and would help tremendously. First, please allow users to separately specify if they would like “Paragraph Format” for HPI vs Assessment/Plan. I like narrative / paragraph history for the HPI but prefer a bulleted/simplified list for the plan. Currently I have to choose and lose out either way (in my opinion). Some more granular fine-tuning of these personal preferences between sections would be greatly appreciated. Second, please allow for a much higher character limit on Ambient customization for each section of the SOAP. Especially for HPI and Plan sections, where I quickly run out of room to provide key instructions for the note that the AI should be able to handle. The lack of characters forces me to manually change more of the generated note after the fact than I’d like. Those are my main complaints about the app as it currently stands. There is room for improvement in other areas too, but the issues listed are the ones that affect my efficiency every day. Really hope the developers are able to introduce these changes the next update 🙏🏻 ### 3/5 — Still a lot of issues *2026-08-14* Been using for several years. It gets the job done but not very well. Trying to look at future schedule is always difficult, showing mixed up dates for appts. Wish they could make it so opening patients doesn’t throw things off ### 2/5 — System went down a couple of days ago and still do not have the AI function. *2026-08-11* When working the AI function was fair, but not great. Some reason tended to leave out pertinent negatives and other details that would be helpful. Some glitches in the software have been loaded, including un commanded ratio of partially completed notes. This would occur when notes for one patient were put on pause where they get x-rays. The meantime would see the next patient. When returning to the prior patient, the previously done work had disappeared. We understand the company is working on this problem. ### 4/5 — Mostly works *2026-07-13* Mostly works, but the schedule frequently skips up and down as it updates itself and moves right as you select a patient so the wrong chart opens. The AI Scribe mostly works but macros are spotty and don’t consistently insert. The AI Scribe also frequently inserts your diagnosis and plan into the PMHx as if it was what the patient walked in telling you. Lastly the AI cannot generate a ROS for you - just have the expectation that you will have to do that manually 99% of the time. ### 2/5 — Bad experience *2026-06-03, version 12.0.1* Glitchy, dictation is getting more inaccurate. Will stop recording text periodically. Will slow down mid dictation. Overall bad app. ### 1/5 — App does not work only Web *2026-01-14, version 11.3.4* Not sure why but my Dr uses this website. Setup is clunky majority of functions are not configured correctly on the website. Therefore do not work. The app does not let you login with the web password. Sad. ### 1/5 — Worst app ever *2026-01-07, version 11.3.4* The programmers of this application are horrible. They are so inept that they gave up on the android platform entirely and discontinued support. That’s crazy considering the amount we pay for this. Also it continues to be buggy and constantly has issues on the iOS platform. How is that possible? ### 2/5 — Least favorite app I have *2026-01-07* Rarely works. Never works first time. Takes forever to load schedules. Can only view documents once and then doesn’t load again. Has not improved in its existence. Stuck with it right now until we switch ehr entirely. ### 1/5 — EHR *2026-01-05, version 11.3.4* Worse platform ever ### 2/5 — So so *2025-12-30, version 11.3.4* Ok for records. Awkward and slow going between visits for a quick history review. Voice recognition is pretty rough. Overall not a very functional app if you want efficiency. ### 4/5 — Gets better every update *2025-11-18, version 11.3.3* The company listens to our concerns and has incorporated requests into the app. I think it’ll be a never-ending process in healthcare to update these systems. ### 4/5 — Gets better every update *2025-11-11* The company listens to our concerns and has incorporated requests into the app. I think it’ll be a never-ending process in healthcare to update these systems. **Developer response:** Thank you so much for your review! ### 1/5 — Worst ever *2025-10-30, version 11.3.3* I’ve been strangled by NextGen mobile solutions since my office made the catastrophic decision to move to this program five years ago. It’s bulky, twitchy, completely user unfriendly crashes frequently and Tech Support is laughable. If I treated my patients this way, I’d have no practice. ### 1/5 — App *2025-10-02, version 11.2.2* I downloaded the App created a username and password and it does not work! ### 1/5 — Worked great until last upgrade *2025-09-10, version 11.2.2* This app was working just fine. They did an upgrade last week. Now schedule cannot be seen for patients or upload pictures. Frustrating ### 1/5 — Terrible coding *2025-08-07* As a clinician in a high-volume setting, I depend on a mobile EHR that is fast, stable, and memory-efficient. NextGen Mobile continues to suffer from major performance issues that appear rooted in unaddressed memory leaks, poor lifecycle management, and inefficient background thread handling. The app routinely hangs during asynchronous data calls, fails to release system resources properly, and crashes without error reporting or logging that’s visible to the end user, making it impossible to give real app feedback to the dev team. I’ve submitted tickets consistently, yet the core problems persist across updates and devices. The app’s failure to handle caching, session management, and multithreaded operations makes it ridiculously unreliable in a setting where efficiency is absolutely critical. This is not a UI complaint or isolated bug. These are systemic performance architecture issues that need to be prioritized by the development team. Clinicians are depending on this app in real time, and the current level of instability is unacceptable. **Developer response:** We appreciate your feedback and will share these concerns with the engineering team. We have a feedback option inside the application that will allow you to send feedback, directly to the Product Managers, who can share with engineering. This is found in Settings>scroll to bottom>Share Feedback. Please also ensure your application is enabled for Automatic Updates, as we release often and these releases include performance or bug fixes. ### 1/5 — Does not work *2025-08-02, version 11.2.1* This app has never worked well or consistently. Haven’t even been able to look at provider schedules for months despite uninstalling and reinstalling the app. It is very frustrating. ### 3/5 — Could be better *2025-05-30* Crashes, glitches, doesn’t always display the schedule fully. Features locked behind a paywall, things that should be standard features. If the app ran smoothly and the most important features to complete a chart note / handle tasks worked smoothly, paying for enhanced features would make sense. **Developer response:** Thank you for the review, and I am sorry the app has not behaved well for you, all the time. If you would email me at hflood@nextgen.com, I would love to see if I can troubleshoot or optimize your application. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-08-02* The app is slow, locks up frequently when I am trying to sign off on documents, takes forever to load tasks and often does not load at all; when I am out of the office I cannot trust that the app will work for on call duties. I have updated the app multiple times, and I am on up to date IOS on my mobile device. Too many glitches and very disappointing. Our practice is trying to find solutions with nextgen but this is terrible. ### 1/5 — Sucks *2026-07-13, version 12.0.1* Why have an EMR that crashes all the time? 80+ physician group and we can’t wait to dump this trash ### 1/5 — Unsatisfied *2026-05-23, version 12.0.1* This app is the worse I have ever used. It doesn’t capture important details of the visit, it duplicates, a lot of things, it cannot interpret the patient from the provider. I would not recommend this to anyone. ### 1/5 — Worse EMR *2026-04-24, version 12.0.1* NextGen is the worst EMR on the face of this planet. ### 1/5 — Useless app *2026-03-31, version 11.4.1* Doesn’t connect for transcription half the time. Constantly shuts off Face ID login. ### 1/5 — Nextgen app *2026-03-23, version 11.4.1* App is slow and crashes constantly. Not ready for prime time ### 1/5 — Worst app *2026-03-11, version 11.4.1* Does not work for transcription. Very erratic and time consuming. Completely useless. Would rate 0 if possible. ### 1/5 — Junk *2026-03-08, version 11.4.1* Zero stars if I could give them. ### 1/5 — Annoying *2026-03-03, version 11.4.1* 1 star because it will constantly ask you to rate the program. ### 1/5 — Worst app ever used *2026-01-17, version 11.3.4* Does not work most of the time. Worthless ## Most praised reviews (10 highest-rated) ### 5/5 — Leaves a lot to be desired. Terrible EMR system *2025-10-21* It crashes, never connects to WiFi. The macros are nearly useless. You spend time setting up macros and then it changes what you wrote and doesn’t allow you to have control. It is slow. There are not dot phrases or options to type short cuts, just all by dictation and half the time it dsysuhkjhkjhkjhiuhkhhear your dictation or understand it. Even when speaking clearly, it writes the wrong words consistently. It is a nightmare and a waste of valuable patient time. **Developer response:** Hi Dr. Trivellas, I am sorry that the app is not behaving properly for you. I updated your clinics Expresslink which was due an upgrade, and can help alleviate items not being up to date. If you still have trouble, please reach out to me, hflood@nextgen.com so I can work to resolve any discrepancies or latency your experiencing. ### 5/5 — Dated, but I like it. *2025-09-03* I’ve been using this app for about 7 months. It’s pretty straightforward, although can be a bit click-heavy. Gets the job done. **Developer response:** Thank you so much for this review! ### 5/5 — Ambient is a game-changer *2025-04-16* Using Ambient for documentation of office visits saves massive amounts of time. Each note is basically done as soon as you walk out of the patient room. It captures important details and excludes non-relevant items. This is the future. **Developer response:** Thank you so much for the kind review! ### 5/5 — Not good *2025-01-24, version 10.3.0* Failed to connect most of the time ### 5/5 — Mobile better then desktop *2024-07-24* The Mobile version is far superior to the desktop version which rarely gets any good updates. **Developer response:** Thank you so much for this awesome review! ### 5/5 — Too slow *2024-05-14* I cannot get anything to upload! If it worked fast and accurately it would be a great app! **Developer response:** Hi sfw75, I am so sorry that the app is behaving that way. I would love the opportunity to troubleshoot for you as many things could cause the app to be slow, like the need for an NG API or ExpressLink update. If you would email me at hflood@nextgen.com, I can take a look at your user and get engineering to evaluate. Looking forward to hearing from you so I can improve your mobile experience. Thank you ### 5/5 — MD *2023-08-24, version 9.3.0* I wish I could view path reports, sign physician assistants notes, type up phone notes or Dermatology master notes to work on notes on the go. ### 5/5 — Needs more *2023-07-05* Would prefer to be able to dictate a note through the app. Would want to be able to send a direct portal message to the patient from the app with regards to their lab results. **Developer response:** Hello surveycaptain, thank you so much for the input. We currently do offer the ability to dictate a note through the app on the paid tier. If you reach out to me at hflood@nextgen.com, I would be happy to take a look at your account. And thank you for the suggestion on the Portal, I will share this with the Product Team to consider. ### 5/5 — Too notch *2023-06-15* Best addition to my day in a long time. **Developer response:** Hi EHRguru - Thank you so much for the positive review! The product team would love to understand more about the success you are having and even more ways that we can continue to add value to the mobile app. Please reach out to jedixon@nextgen.com so we can connect. ### 5/5 — Lacks access to critical documents *2023-05-14* Not user friendly and there is quite a bit of documentation you can not access on the app. I guess something is better than nothing but it is disappointing. Mirroring the Home Screen would be a much better approach. **Developer response:** Hi Propblast - We are sorry to hear our app is causing some challenges in your documentation process. The product and development team would love to connect with you to better understand how we can improve our app to give you an experience that adds value in your day to day. Please reach out to NGMS-PM@nextgen.com so we can schedule a call. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*