# NextGen Patient Portal

> Patient portal for secure communication, medical record access, and appointment management. (iPhone/iPad app by NextGen Healthcare Information Systems, Inc..)

- Source: https://appshunter.io/ios/app/nextgen-patient-portal/id1165589210 (this page in markdown: same URL + `.md`)
- Developer: [NextGen Healthcare Information Systems, Inc.](https://appshunter.io/developer/474107842)
- Category: Medical
- Price: Free
- Rating: 1.40/5 from 359 App Store ratings · 97 written reviews indexed
- Age rating: 17+
- Requires: iOS 8.0 · 12 MB
- Languages: American English
- Released: 2016-11-23
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nextgen-patient-portal/id1165589210/reviews.md

## What is NextGen Patient Portal?

Through the Patient Portal Web Shortcut from NextGen Healthcare, you can communicate with your doctor, access medical records and test results, and request appointments and medication refills. 

When you use the Patient Portal Web Shortcut, you can communicate with your physician to stay on track with your care plans, monitor and share your health information, and request refills from within the app. 

Manage your and your family’s medical information from your smartphone or tablet: "Family care" functionality allows you to access patient portal record for your child or parent.

Send and receive secure messages, see test and lab results online, ask questions, and get appointment reminders.

## Key features

- Communicate with doctor
- Access medical records
- View test results
- Request appointments
- Request medication refills
- Family care functionality
- Secure messaging

## What do users think of NextGen Patient Portal?

Overall sentiment: negative

**Pros**

- 📱 Easy access to medical information
- 💬 Convenient communication with doctors
- 🗓️ Helpful for managing appointments

**Cons**

- 🐛 Frequent crashes and errors
- 🔍 Difficult to navigate and find information
- ⏱️ Slow performance and long load times
- 🔒 Concerns about security and privacy
- 📝 Unreliable for updating personal information

**Commonly reported bugs**

- Login issues and password problems
- Inability to access medical records and test results
- Functionality breaks down over time

**Most requested features**

- Improve app design and user experience
- Integrate with other health apps and devices
- Enhance communication and notification features
- Streamline prescription refill and management

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/nextgen-patient-portal/id1165589210/reviews.md

### 1/5 — Needs a massive overhaul

*2025-07-18, version 1.0*

This app crashes like that’s the only thing it was designed to do. I haven’t been able to use this stupid thing in ages. I’ve been relying on calling in my payments over the phone. Horrible experience

### 1/5 — Does Not Work

*2025-05-11, version 1.0*

I have both the laptop and mobile versions of the NextGen Patient Portal. The laptop version opens, the mobile version claims my user id or password are invalid, but they work just fine on the laptop version.  The mobile version is ready for a tor tag — it is dead.

### 1/5 — Not good

*2025-04-29, version 1.0*

I only rated this a one because I can’t rate it a zero. I have never been able to log in on this app or on my browser. The only thing I ever get is that an error has occurred and to try again later. I’ve been trying for over a year!

### 1/5 — Trash app

*2025-04-09, version 1.0*

I have one dr on here and everytime i try to login it tells me my password is wrong , I change it and still it says my password is wrong

### 1/5 — App Does Not Work

*2025-03-25, version 1.0*

This app is horrible, every single time I try to log on I receive a message saying: “An unexpected problem has occured, please try again later.”

### 1/5 — Terrible app

*2025-03-07, version 1.0*

This App needs to be rebuilt from the ground up. I am only able to log in on Chrome or Safari but not the App.
The layout is horrible I was recently on a call to check some documents and was told we’re in the patient portal, but there is nothing there.

### 1/5 — Junky App

*2025-02-10, version 1.0*

Poor performance. Right now all I get is a blank white screen.

### 1/5 — Not good

*2025-02-09, version 1.0*

I always have trouble logging in and to many times, the screen is blank!!

### 1/5 — Terrible app

*2025-02-04, version 1.0*

This is by far the worst app for healthcare that I’ve used. I can’t get past entering the code from Google Authenticator app. I use the Google Authenticator and it works perfectly with other apps. I only have this issue with Nextgen Patient Portal. So, the problem is not with the Google app. I contacted my healthcare provider to help me log into the app. Once successful logged in, I turned off multi-factor authentication. However, the next time I logged into Nextgen it still required an authentication code. I give up. I’m too tired of dealing with this terrible app.

### 1/5 — Is it possible to give negative stars?

*2025-01-05*

For over a year, I've been getting ENDLESS HARASSING emails that I have a secure message on this portal. When I log in, I have the little blue number next to my inbox but when I open the inbox, THERE ARE NO NEW MESSAGES.  But there are countless COUNTLESS !!!!!!COUNTLESS!!!!!!! messages saying that my patient file has been updated, but when I click into it, THERE ARE NO VISIBLE CHANGES. I've even sat on the phone with customer service for over 2 hours to go over my chart with a fine tooth comb to try to figure out what the heck was updated. HOW CAN THIS APP STILL HAVE PAYING CLIENTS?!

## Frequently asked questions about NextGen Patient Portal

### What can I do with this app?

This app allows you to communicate with your doctor, access your medical records and test results, and request appointments and medication refills. You can also send and receive secure messages, monitor your health information, and manage care for your family members.

### Is this app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the description.

### Can I manage my family's health information?

Yes, the app features 'Family care' functionality that allows you to access patient portal records for your child or parent. This enables you to manage the medical information for multiple family members from one place.

### How does the app ensure my medical information is secure?

The app facilitates secure messaging, allowing you to send and receive messages with your healthcare provider in a protected environment. This ensures that your sensitive medical information is handled with privacy and security.

### What devices are compatible with this app?

The app is designed to be used on smartphones and tablets, allowing you to manage your medical information conveniently from your mobile devices.

## Version history (last 1 release)

### 1.0 — 2016-11-23

This app has been updated by Apple to display the Apple Watch app icon.

## Apps similar to NextGen Patient Portal

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [OptumRx](https://appshunter.io/ios/app/optumrx/id941641944) | 4.7 (145,777) | Free | Medical |
| [CVS Caremark](https://appshunter.io/ios/app/cvs-caremark/id382300394) | 4.4 (47,063) | Free | Medical |
| [MyNorthwell](https://appshunter.io/ios/app/mynorthwell/id1448555590) | 3.6 (589) | Free | Medical |
| [CVS Specialty](https://appshunter.io/ios/app/cvs-specialty/id944362852) | 4.4 (1,895) | Free | Medical |
| [Ambra](https://appshunter.io/ios/app/ambra/id1437945158) | 1.7 (103) | Free | Medical |
| [athenaPatient](https://appshunter.io/ios/app/athenapatient/id1644169294) | 4.9 (133,769) | Free | Medical |

## More apps by NextGen Healthcare Information Systems, Inc.

- [NextGen Mobile Solutions](https://appshunter.io/ios/app/nextgen-mobile-solutions/id991888552)
- [NextGen Healthcare Events](https://appshunter.io/ios/app/nextgen-healthcare-events/id1300746242)
- [NextGen Success Community](https://appshunter.io/ios/app/nextgen-success-community/id1485033253)

All apps by NextGen Healthcare Information Systems, Inc.: https://appshunter.io/developer/474107842

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*