# NextGen Patient Portal — user reviews > 97 indexed App Store user reviews of NextGen Patient Portal by NextGen Healthcare Information Systems, Inc., rated 1.40/5 from 359 ratings. - Source: https://appshunter.io/ios/app/nextgen-patient-portal/id1165589210/reviews - App overview in markdown: https://appshunter.io/ios/app/nextgen-patient-portal/id1165589210.md - Rating breakdown: 5★ 19 · 4★ 6 · 3★ 12 · 2★ 22 · 1★ 300 ## What do users think of NextGen Patient Portal? Overall sentiment: negative **Pros** - 📱 Easy access to medical information - 💬 Convenient communication with doctors - 🗓️ Helpful for managing appointments **Cons** - 🐛 Frequent crashes and errors - 🔍 Difficult to navigate and find information - ⏱️ Slow performance and long load times - 🔒 Concerns about security and privacy - 📝 Unreliable for updating personal information **Commonly reported bugs** - Login issues and password problems - Inability to access medical records and test results - Functionality breaks down over time **Most requested features** - Improve app design and user experience - Integrate with other health apps and devices - Enhance communication and notification features - Streamline prescription refill and management ## Newest reviews (19 of 97) ### 1/5 — Horrible! 0 stars ⭐️ *2024-09-27, version 1.0* Omg what a horrible app!!! Never works! You put information never logs in. Super complicated , does not give you all test results to see. Don’t WAIST YOUR TIME INSTALLING IT !!! Better go to Garnet health , they use MyChart app. You can know your all results before doctor comes in with the answer. Amazing! ### 1/5 — Absolute garbage. *2024-08-06, version 1.0* This is the most worthless app I use. It’s gotten so I can’t even email my doctor, and the med history is unusable. ### 1/5 — Worst patient portal *2024-07-25, version 1.0* This is the worst of any of the Patient portals that I utilize. Nothing is compacted or listed together. It’s very un user-friendly. It needs a major overhaul, considering the number of patients that access this portal. ### 1/5 — Thought it would be better than the website *2024-07-19* Website doesn’t work well, so I decided to download the app, hoping to be able to log into my account. No luck. Should have known by the ratings. I have never had this many problems with ANY patient portal. Second guessing my choice in practices, as this is the worst medical portal system I’ve ever encountered. My advice to any practice considering this web/app based company…don’t do it. ### 1/5 — Hasn’t been updated in 8 years and it shows *2024-04-23, version 1.0* This app needs to be pulled down by Apple honestly. ### 1/5 — App title nonspecific - cant remember, cant find *2024-04-03, version 1.0* Pediatric NextGen Patient Portal displays as Patient Portal. I have 4 different vendors’ patient portals covering 20 clinics on my phone all identified appropriately. Im not going to remember NextGen with such a generic name. ### 1/5 — ? *2024-03-31, version 1.0* App disappeared off my screen and the send message button is completely gone. ### 1/5 — Don’t bother *2024-03-14, version 1.0* Save yourself a lot of time and frustration. Do not download this app. It is absolutely awful. If I could give it negative stars I would. ### 1/5 — Worst app I ever used *2023-10-25, version 1.0* Shameful for a medical organization to use especially since it never works . Keep updating password and still cannot access. ### 1/5 — Please Fix/Update *2023-10-13, version 1.0* Omg this app is so bad. Why is it so difficult to log in. And the app just closes, it disappears all the time. Please fix this app, please update it, it’s 2023 not 2003. The worst!!! ### 1/5 — Terrible for years *2023-09-12, version 1.0* 9/12/23. And now… it’s ‘Medfusion’?!? ITS WORSE THAN IT WAS BEFORE! And that was terrible! Can there be negative 5 stars?! Keep getting Health records, sometimes multiples of same office visit….no setting in the Medfusion to change it…hell.. can only archive!?!?! Can’t delete what garbage is sitting there? Can’t reach anyone for questions? Prior review to 9/12/23 - I’ve reviewed this in past years… nothing has changed. NOTHING. Any nurses etc I’ve mentioned to during an office visit agree. For all the reasons that so many reviewers have stated. I guess we all need to directly contact our providers / IT dept and really push replacing this crap app and Nextgen . ### 1/5 — Garbage *2023-08-09, version 1.0* Unexpected Problem Has Occurred, Please Try Again Later. Has been happening all day for 2 days. Can’t get in my portal. ### 1/5 — Frusturating app *2023-07-27, version 1.0* I would have to agree with previous review, app does not work well and regularly states time out of sync despite trying to access on multiple devices both Apple and Pc. Am glad to see that they have a 2FA option at least ### 1/5 — Keeps crashing *2023-07-15, version 1.0* Every time the app keeps crashing ### 1/5 — Completely unusable garbage *2023-06-06, version 1.0* You need to fire the developers of this app and provide your customers with an app / service that works and is dependable. Completely unreliable and undependable! ### 1/5 — App involvement *2023-05-30, version 1.0* This app is terrible, but evidently your not reading your own reviews or just ignoring them. This app need some serious work, to many people are experiencing difficulties. ### 1/5 — Suboptimal Portal *2023-05-12, version 1.0* This is a portal with very limited functionality. It looks like one of the first generation portals that has not been updated in 15 years. It makes me feel that physician practices that use it are very grudgingly in the electronic record space and are doing the minimum to make this helpful for their patients ### 1/5 — Not working *2023-04-23, version 1.0* Was working great then kept saying password is wrong lost everything ### 1/5 — Don’t Download *2023-04-01, version 1.0* I’ve had this app downloaded from when it first came out. I never once used it due to it not providing accurate Information AND it won’t let me send a message to my provider, along with other several frustrating things. Well. I finally logged in 3/2023 thinking that they would have fixed this problem. Little be hold….they have not😩. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs a massive overhaul *2025-07-18, version 1.0* This app crashes like that’s the only thing it was designed to do. I haven’t been able to use this stupid thing in ages. I’ve been relying on calling in my payments over the phone. Horrible experience ### 1/5 — Does Not Work *2025-05-11, version 1.0* I have both the laptop and mobile versions of the NextGen Patient Portal. The laptop version opens, the mobile version claims my user id or password are invalid, but they work just fine on the laptop version. The mobile version is ready for a tor tag — it is dead. ### 1/5 — Not good *2025-04-29, version 1.0* I only rated this a one because I can’t rate it a zero. I have never been able to log in on this app or on my browser. The only thing I ever get is that an error has occurred and to try again later. I’ve been trying for over a year! ### 1/5 — Trash app *2025-04-09, version 1.0* I have one dr on here and everytime i try to login it tells me my password is wrong , I change it and still it says my password is wrong ### 1/5 — App Does Not Work *2025-03-25, version 1.0* This app is horrible, every single time I try to log on I receive a message saying: “An unexpected problem has occured, please try again later.” ### 1/5 — Terrible app *2025-03-07, version 1.0* This App needs to be rebuilt from the ground up. I am only able to log in on Chrome or Safari but not the App. The layout is horrible I was recently on a call to check some documents and was told we’re in the patient portal, but there is nothing there. ### 1/5 — Junky App *2025-02-10, version 1.0* Poor performance. Right now all I get is a blank white screen. ### 1/5 — Not good *2025-02-09, version 1.0* I always have trouble logging in and to many times, the screen is blank!! ### 1/5 — Terrible app *2025-02-04, version 1.0* This is by far the worst app for healthcare that I’ve used. I can’t get past entering the code from Google Authenticator app. I use the Google Authenticator and it works perfectly with other apps. I only have this issue with Nextgen Patient Portal. So, the problem is not with the Google app. I contacted my healthcare provider to help me log into the app. Once successful logged in, I turned off multi-factor authentication. However, the next time I logged into Nextgen it still required an authentication code. I give up. I’m too tired of dealing with this terrible app. ### 1/5 — Is it possible to give negative stars? *2025-01-05* For over a year, I've been getting ENDLESS HARASSING emails that I have a secure message on this portal. When I log in, I have the little blue number next to my inbox but when I open the inbox, THERE ARE NO NEW MESSAGES. But there are countless COUNTLESS !!!!!!COUNTLESS!!!!!!! messages saying that my patient file has been updated, but when I click into it, THERE ARE NO VISIBLE CHANGES. I've even sat on the phone with customer service for over 2 hours to go over my chart with a fine tooth comb to try to figure out what the heck was updated. HOW CAN THIS APP STILL HAVE PAYING CLIENTS?! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy access *2021-09-08* I don’t always have access to my computer when on the go and it’s nice that I can pull up everything on my phone wherever I am. I’ve seen some reviews that state it’s hard to navigate. I honestly don’t think so. You click on the buttons it states exactly what the webpage looks like and I would say a bit more organized to me that is. I love it! ### 5/5 — Works Well *2017-08-11, version 1.0* Very convenient and easy to use. So much easier than calling my doctor's office all the time! ### 5/5 — Good App *2017-05-18, version 1.0* This app works well to help you navigate your medical record, email your physician, review your laboratory history. Would like to have fingerprint identification to avoid recurrent logins ### 4/5 — “Mikey” likes it! *2018-09-26* I haven’t had the problems I have noticed others have. I’ve requested refills, appointments, received lab results etc. with very few problems. That being said I would give it another star if all the doctors I have (c)would use it. Note: I did have to express once, to each of my doctors, to please release/post lab results. Yes, it did take a little time to get used to using it. But hey, being over 70 it takes me more time to getting used to anything new. Duane W Mikey (pseudo name) ### 3/5 — It tries but really needs more! *2018-10-12* I don’t use this app very often but I wish I could. I just don’t open it because it really isn’t that intuitive to do simple things like schedule an appointment. There are fields to fill out that sometimes you start on it only to realize you’re in the wrong section. Hmm. Then in the Inbox for example, the messages take ages to load (by the standards of other apps!) and u have to actually go within a msg to delete it which has a lag time also. I don’t know. It’s heart is in the right place but it needs work! ### 3/5 — Email hard to use *2018-04-18, version 1.0* Please make composing e-mail easier in app, you cannot see what you wrote in text box or edit text. ### 3/5 — Nice app, but lacking *2016-12-02, version 1.0* Should be able to use Apple's fingerprint to login. It'd be nice if this app communicated with Apple's Health app. Unfortunately, I can't update my personal info, phone number, address. I guess I have to do that with the dr office. ### 2/5 — Works but needs way more *2023-04-26, version 1.0* It works for getting your medical records, but the layout and function seems archaic. If you at least add support to sync with Apple fitness I’d give more stars - which shouldn’t even be a question at this point in time ### 2/5 — It’s only okay *2021-02-25, version 1.0* It works well for communicating with me doctor. Otherwise it’s clunky and not responsive. Reports can be viewed but not downloaded using my iPhone. ### 2/5 — Make login easier *2020-03-14, version 1.0* The app works well enough, but I wish it would do facial recognition or at least remember my login info. It’s irritating to need to look it up every time I need in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*