# NexTier Mobile — user reviews > 19 indexed App Store user reviews of NexTier Mobile by NexTier Bank National Association, rated 4.80/5 from 1,202 ratings. - Source: https://appshunter.io/ios/app/nextier-mobile/id760829888/reviews - App overview in markdown: https://appshunter.io/ios/app/nextier-mobile/id760829888.md - Rating breakdown: 5★ 1,056 · 4★ 84 · 3★ 28 · 2★ 4 · 1★ 30 ## What do users think of NexTier Mobile? Overall sentiment: negative **Pros** - 👍 Simple and easy-to-use - 🚀 Instant balance feature works okay **Cons** - 🐛 App crashes and doesn't work consistently - 🔒 Face ID setup frequently fails - 🐛 Account transferring rarely works - 🐛 Mobile deposit option disappears **Commonly reported bugs** - App doesn't work on iPhones - App launches but then crashes to white screen - App shows no network connectivity when trying to login **Most requested features** - Ability to log in to multiple accounts - Proper date display for transactions ## Most critical reviews (10 lowest-rated) ### 1/5 — Logout *2026-04-08, version 25.2.100* NexTier logs me out twice a week. I will be changing banks next month. ### 1/5 — Mobile app doesn’t work on iPhone *2026-02-03, version 25.1.70* NexTier people admit the app does not work well on iPhones but doesn’t appear to want to try to fix it. Just go to the bank site via your browser. ### 1/5 — Don't waste your time! *2023-09-27, version 23.1.70* This app is garbage! It worked ok the first time I used it. After that, nothing but problems. It locked me out of my own account saying it didn't recognize me even though I used the same exact info the first time when it let me in. I can access on my laptop with the same information but it won't let me access in this app. Customer service is no help either. ### 1/5 — Broken App *2021-03-10, version 20.2.60* This app no longer works as of a few months ago. It launches goes to a white screen then crashes. Deleted app and reinstalled didn’t help. Please fix ### 1/5 — Can’t open. *2021-02-22, version 20.2.60* A few weeks ago the app started to act up and was laggy then all of a sudden it crashed and now it won’t open again. I’ve tried deleting and downloading the app again twice, nothing. I’ve restarted my phone, nothing.2/22/21 ### 1/5 — Annoying Scheduling *2019-04-18, version 18.3.80* The app would get 5 stars if they didn't opt to continually perform maintenance on it during normal business hours. For crying out loud, perform maintenance overnight like a normal IT practice. Stop preventing your customers from using it during the day. ### 1/5 — App does not work anymore *2019-04-02, version 18.3.80* Just keeps saying no network connectivity when trying to login. Deleted and reinstalled, no change ### 1/5 — Mobile deposit disappear *2019-02-22, version 18.3.80* My mobile deposit option has disappeared and hasn’t came back. I’ve deleted the app and reinstalled, and updated my phone and still nothing. I HATE THIS ### 1/5 — mad *2017-06-09, version 8.0.242* i hate that my mobile deposit button disappeared. ### 1/5 — Don't waste your time! *2016-01-01, version 4.7.153* This app is garbage! It worked ok the first time I used it. After that, nothing but problems. It locked me out of my own account saying it didn't recognize me even though I used the same exact info the first time when it let me in. I can access on my laptop with the same information but it won't let me access in this app. ## Most praised reviews (9 highest-rated) ### 5/5 — Bad *2023-03-11, version 22.2.40* Poor tech, bad. Connection to zelle. Pnc is better ### 5/5 — Need to be able to log on to 2 different accounts *2017-05-18, version 8.0.242* We need to be able to log on to different accounts and different user names. It needs to save and select user name and also work with fingerprint ### 5/5 — Great app! *2014-01-25, version 4.3.198* Simple, clean, and what you need for mobile banking! ### 4/5 — Good App *2014-06-30, version 4.4.154* Simple, easy-to-use, and does what it needs to. I highly recommend it for Nextier users. ### 3/5 — Inconsistent performance. *2024-07-23, version 24.1.71* The app seems to forget Face ID is setup frequently. A lot of failed setups, e.g. TFA, that require a call to the bank to clear. Instant balance seems to work okay, if it is feeling like it. ### 3/5 — Poor account transferring *2024-07-15, version 24.1.71* After logging into your account, it requires you to enter your password a second time in order to transfer money between accounts. It rarely works. ### 3/5 — Check deposit *2019-09-14, version 19.1.200* I just wish the deposits would be available in my account a little sooner everything else seems to be great thank you ### 3/5 — Improperly shows dates *2016-03-30, version 5.0.134* While it does track what goes in and out of my account it dates the transactions wrong in some cases actually dating in the future ### 2/5 — Just doesn’t let you in sometimes??? *2026-04-21, version 25.2.100* I have tried on several occasions to just open the app and check my balance, and I can’t even get to putting my log in information in. It just gives an error message. What a waste of time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*