# Nextiva – The NEXT Platform

> Unified customer experience management app for business communication and collaboration. (iPhone/iPad app by Nextiva.)

- Source: https://appshunter.io/ios/app/nextiva-the-next-platform/id6479508740 (this page in markdown: same URL + `.md`)
- Developer: [Nextiva](https://appshunter.io/developer/642559405)
- Category: Business
- Price: Free
- Rating: 2.75/5 from 57 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 98 MB
- Languages: English
- Released: 2025-07-11
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nextiva-the-next-platform/id6479508740/reviews.md

## What is Nextiva?

Stay connected to your customers and your team with Nextiva's unified customer experience management app. Whether you're making and receiving phone calls, responding to chats, sending text messages, or collaborating with your team, the Nextiva – The NEXT Platform app empowers you to create seamless customer experiences right from your mobile device 

With Nextiva – The NEXT Platform, you can: 

Unify Every Conversation: Stay on top of customer interactions with a single inbox that brings together calls, chats, emails, texts,  
 
 

Collaborate with Ease: Work cross-functionally with teammates to ensure the right people and insights are always in the loop. 
 
 

Drive Continuous Improvement: Unlock key performance metrics and conversation insights to coach teams and elevate service quality. 
 
 

Work Smarter with AI: Accelerate workflows with intelligent automation, real-time recommendations, and contextual assistance. 
 
 

Stay Connected Anywhere: Manage tickets, contacts, and conversations from any device—whether you're at your desk or on the move. 
 
 

Effortlessly Shift Channels: Move between communication modes without disrupting the conversation or customer experience. 
 
 

Maintain Trust and Security: Deliver every interaction with enterprise-grade security, compliance, and professionalism. 
 
 

Rely on Round-the-Clock Support: Get expert assistance 24/7 to keep your operations running smoothly.

## Key features

- Unified inbox for calls, chats, and texts
- Team collaboration tools
- Performance metrics and insights
- AI-powered workflow acceleration
- Cross-channel communication management
- Enterprise-grade security and compliance

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/nextiva-the-next-platform/id6479508740/reviews.md

### 1/5 — Worst experience of my life

*2026-06-09*

I’ve been up and down with Tech Support on this for a month and have literally lost Thousands of dollars in business for people trying to call me and the call is not going through it and moving back to my other source

**Developer response:** Thanks for your feedback. We’re sorry for the experience.
We weren’t able to locate an account under this name. Please contact us at reviews@nextiva.com with the subject -  "NEXT Mobile Issue" , so we can learn more and look into this further.

### 1/5 — Difficult to operate

*2026-05-23*

* Very difficult to use in day-to-day operations
* Cannot quickly copy and paste phone numbers into the calendar
* System performs poorly with weak or unreliable internet service
* No way to properly save customer information or identify repeat customers
* Text messaging features are difficult and inefficient to use
* No customer follow-up or support to ensure the system is optimized and working correctly
* Workflow slows down productivity instead of improving it
* Communication and scheduling feel clunky and outdated
* Managing returning customers and service history is frustrating
* Overall experience lacks reliability, speed, and support for a busy service business

### 2/5 — System

*2026-05-22*

I mean too many problems with connectivity or being able to hear people on the other end. There are times where the call that was in and out or dropped.

### 1/5 — Broken

*2026-04-30*

Do not waste your time with Nextiva. Half your calls will be dropped or unanswerable. You won’t be able to use SMS. The UI is clunky and so poorly designed that you can’t do simple things like find the number of the person that just called you, or call them back from the right number. They’ll promise you everything and deliver nothing. We’ve wasted months and hundreds of dollars working with them to try and fix these issues. Not to mention all the lost revenue from potential customers that can’t reach us or reputation damage from angry customers.

## Frequently asked questions about Nextiva

### What is Nextiva?

Nextiva is a unified customer experience management app designed to help businesses manage customer interactions across various channels like calls, chats, and texts. It aims to improve team collaboration and service quality through performance insights and AI assistance.

### What devices does Nextiva support?

Currently, Nextiva supports iPhone devices. Information on broader platform compatibility, such as Android or desktop, is not detailed in the provided data.

### How often is Nextiva updated?

The latest version of Nextiva was released on May 12, 2026, indicating recent activity. While specific update frequency isn't stated, this suggests ongoing development and support for the application.

### What is the age rating for Nextiva?

Nextiva has an age rating of 4+. This indicates it is suitable for a wide range of users, including younger individuals, and does not contain content typically restricted for older audiences.

### Does Nextiva have ads?

No, Nextiva does not contain advertisements. The app is free to download and use without interruptions from ads.

### What are the key benefits of using Nextiva?

Key benefits include unifying all customer conversations into a single inbox, enabling seamless team collaboration, providing insights for continuous improvement, and leveraging AI for smarter workflows.

### How does Nextiva ensure security?

Nextiva maintains trust and security by delivering every interaction with enterprise-grade security, compliance, and professionalism. This ensures that customer data and communications are protected.

### What kind of support does Nextiva offer?

Nextiva offers round-the-clock support, providing expert assistance 24/7 to ensure that business operations run smoothly and any issues are addressed promptly.

## Version history (last 5 releases)

### 1.0.24 — 2026-07-07

-Bug fixes and performance improvements

### 1.0.23 — 2026-05-12

-Bug fix and performance improvements.

### 1.0.20 — 2026-03-17

- Bug fixes and performance improvements

### 1.0.19 — 2026-02-24

- Bug fix and performance improvements

### 1.0.18 — 2026-02-16

-Bug fixes and performance improvements

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## More apps by Nextiva

- [NextivaONE](https://appshunter.io/ios/app/nextivaone/id738802901)
- [Cospace by Nextiva](https://appshunter.io/ios/app/cospace-by-nextiva/id1459491799)

All apps by Nextiva: https://appshunter.io/developer/642559405

## Related topics

[nextiva app](https://appshunter.io/ios/topics/nextiva-app) · [nextiva one app](https://appshunter.io/ios/topics/nextiva-one-app) · [the customer factor](https://appshunter.io/ios/topics/the-customer-factor) · [platform next](https://appshunter.io/ios/topics/platform-next) · [customer spark](https://appshunter.io/ios/topics/customer-spark)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*