# NextivaONE — user reviews > 228 indexed App Store user reviews of NextivaONE by Nextiva, rated 4.10/5 from 7,021 ratings. - Source: https://appshunter.io/ios/app/nextivaone/id738802901/reviews - App overview in markdown: https://appshunter.io/ios/app/nextivaone/id738802901.md - Rating breakdown: 5★ 4,987 · 4★ 486 · 3★ 232 · 2★ 232 · 1★ 1,084 ## What do users think of NextivaONE? Overall sentiment: negative **Pros** - 🚀 Ease of use - 👍 Accessibility - 🔒 Call quality **Cons** - 🐛 Dropped calls - 🐛 Missed notifications - 🐛 Unreliable app performance - 🐛 Buggy text messaging - 🐛 Poor call transfer functionality - 🐛 Inconsistent user experience **Commonly reported bugs** - Calls not ringing on mobile device - Inability to view voicemails and call history - Frequent app crashes and freezes - Sync issues between mobile and desktop apps **Most requested features** - Improved call handling and management - Enhanced text messaging capabilities - Streamlined login and logout process - Customizable app settings and defaults ## Newest reviews (16 of 228) ### 2/5 — Missed Calls *2026-08-13, version 28.3.0* App logs out constantly - and then makes it impossible to log back in. Get ready to miss many important business calls. ### 3/5 — Not working out for me *2026-06-25, version 28.1.1* I cannot make phone calls out once I leave my Wi-Fi. I’m using an iPhone 15 Pro. I have had several reps try to figure it out. Once I leave Wi-Fi call fails and says check my Internet connection. This happens every single time I leave my My Home home. My service is good. I’m able to make phone calls outside of the app and stream etc whatever. I’m hoping someone will figure this out because it’s been a few months of this happening. The times that it does work outside of my Wi-Fi, which is very rare, but it happens and I get lucky but unfortunately, nobody can hear me as if I am in the middle of a rainforest but no service but that’s not the case on my end. Aside from that everything else seems to be really well organized, and the people that work here are very nice. If we can get this to work, my review would be five stars and I would change it. ### 1/5 — Nextiva is not good. Go with another platform! *2026-05-08, version 28.0.1* My organization had high hopes when it came to getting rid of the landlines. If I could, I would go back and dissuade our organization from choosing Nextiva. The app, both on mobile AND desktop rarely work. It will log you out of your account once a week. When you are logged in, the app does not ring and will sometimes send an email that you have a missed call. The app has permissions on both mobile and desktop to ring; however, majority of the time I do not get any notification. A refund for the amount of hassle and problems this platform has caused our organization would only scratch the surface. AVOID!!!!! ### 1/5 — Works for calls only, and only sometimes *2026-05-07, version 28.0.1* This app is awful. Extremely buggy. Calls will ring through, sometimes, but not always. Sound quality is hit or miss, even if you have a great internet or cell connection. No voicemail on the app. Notifications NEVER clear. Forget saving a name for a number, that just fails too. Blocking spam numbers is also pointless, because even though they show as blocked they still ring. If transferring a number wasn’t a huge hassle we would be gone from nextiva in a minute. ### 1/5 — Runaway now! *2026-04-28, version 28.0.1* You cannot block spam calls from the app. With AI you will get dozens. And they will keep calling. And NextivaONE does nothing to help ### 1/5 — Would not recommend *2026-04-08, version 27.13.1* Used this through work and never had anything good to say. I don’t get any of my voicemails, they only go to my email and I have to download the audio file because it does not come through on the app. It says you can record calls but the app is so poorly designed there’s no where to even record. Do not use this. ### 1/5 — No customer support *2026-04-07, version 27.13.1* Bad service. Never had anyone pick up the support phone or never return phone call. No way to get any help if there’s issue with your phone ### 1/5 — Deadlines *2026-04-03, version 27.13.1* Anytime my phone rings through the app and I answer it’s just a deadline. Text don’t go through if you open the app through the push notification. This company sucks. They have us locked in on a contract and won’t us out. This is the worst company I’ve ever bought something from. They suck, their support sucks and they don’t price match once you’re locked in. DO NOT BUY FROM THEM!!!’ ### 1/5 — Buggy buggy buggy *2026-04-03, version 27.13.1* Needs to be updated. Problems connecting with earphones. Clearly this ‘tech’ company doesn’t put a lot of effort into to their tech. ### 1/5 — Terrible *2026-04-02, version 27.13.1* Can barely hear calls, I always have to force close the app to get it to work.. just terrible. ### 3/5 — App issues *2026-03-13, version 27.13.1* I would love this app more if I didn’t have to delete and reinstall it every week so I can get the calls. ### 4/5 — Very Convenient with minor issues *2026-03-10, version 27.13.1* The only qualm I have about the app is that you have to restart it after every phone call. ### 1/5 — Absolutely Awful *2026-02-06, version 27.13.0* Bad call quality and pitiful customer service ### 1/5 — Stay away *2026-01-27, version 27.13.0* App is terrible and would recommend staying away from Nextiva as your phone provider if you have to use the app at all. Anytime we had an issue they blamed us or our cell carriers. Finally had enough and switched to a different company and their app works great and is much easier to use. ### 1/5 — Horrible *2026-01-20, version 27.12.3* You call the number they provide to call for "verification" and no one ever answers. Yet they require you do so. ### 1/5 — This is a terrible app that never works *2026-01-05, version 27.12.2* This app never works! Phone calls never come through the app like they’re supposed to, so I have to guess if someone calling is calling for me personally or for my business. And now, calls are starting to not come through at all! Clients are complaining they’re receiving a message that the call cannot be completed. I constantly have to delete and redownload the app, but now, that’s not even helping the issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-08-14, version 28.3.0* I’ve been using Nextiva for my very busy business since April 2026. I absolutely hate it. I’ve had enough and I’m switching to another service. App is very buggy and slows. Text messaging is awful… buggy and slow. A LOT of calls come in, where there is no audio on the other side. So you have to hang up and dial them again…. Which is a big problem… because When a call come in… and you hang up, it takes about 1-2 min for the call to show in the call log. So let’s say you miss a call… and you want to dial them back.. you have to sit there and stare at app until the log updates. So you missed a customer call and you have no idea who called for 1-2 minutes … which is enough time for your potential customer to dial the next competitor on the list. When a text message comes in, you hit reply and type a message and when you hit send, it actually didn’t reply to sender and created its own new message and it says “not found” in sender… as if you sent it with no recipient. While you’re on the phone with someone on speakerphone, it repeatedly comes out of speakerphone on its own… something that doesn’t happen if I’m on a regular phone call or WhatsApp call… so it’s not a sensor issue.. definitely a bug in the app. Very disappointed with Nextiva. I’ve tried a couple of these for my business and Nextiva was by far the worst. I can’t switch to a new service fast enough ### 1/5 — So much inconsistency *2026-08-13, version 28.3.0* Be careful, before getting this services. They increase price frequently and service quality goes down!! ### 1/5 — Unusable *2026-08-13, version 28.3.0* Can’t log in after recent update. Sits idle and does nothing. ### 1/5 — Worst experience ever *2026-08-13, version 28.3.0* Awful, one of the worst experiences I’ve had with a b2b company. No telling how much business we lost due to dealing with company. Between -not being able to answer client calls FREQUENTLY -to accidentally shutting off our phone account and taking a week to get it back online I wish we hadn’t worked with them ### 1/5 — Horrible company *2026-07-29, version 28.2.0* Overpriced, poor customer support ### 1/5 — Bad app *2026-07-21, version 28.2.0* Not good ### 1/5 — Unreliable *2026-06-28, version 28.1.1* This app is incredibly inconsistent. Drops calls with full service. Doesn’t let me make calls sometimes. Just really disappointing ### 1/5 — Sean Kemmy *2026-06-12, version 28.1.1* This app is absolutely horrible! All calls I try to answer on my mobile get dropped, cannot call out, and texts constantly returned with error message. Resolution times of IT team are horrendous and it took me more time the resolve my latest issue than it took for the issue to reoccur. All and all horrible for doing business as I cannot use phone outside of office. ### 1/5 — DO NOT USE *2026-05-13, version 28.0.1* this is the worst phone service I’ve ever had. Cannot get through to anyone on support ever. I’ve never spoken to a real person. The phone calls come through 3 times and the call forwarding doesn’t work. BE WARNED!! Save yourself the headache and go with any other service ### 1/5 — Horrible, do not use *2026-05-11, version 28.0.1* We have been trying to get texting working for over a year. They are incompetent and hurting our small business. We have reached out repeatedly with no resolution. ## Most praised reviews (10 highest-rated) ### 5/5 — Quality *2026-07-14, version 28.2.0* The phone calls and the voicemails perfect quality I’ll come to you on time no delay perfect ### 5/5 — Exceptional service *2026-07-08, version 28.2.0* I relocated my business and contacted Nextiva for a virtual phone system. The customer service and professionalism has been exceptional. Works very well. ### 5/5 — Easy and Convenient *2026-04-15, version 28.0.1* I love being able to take work calls from anywhere just by having an App on my cell phone! It makes life of a working mom easier! ### 5/5 — Been using App for years *2026-04-14* Call quality is good. I think the UX is clean. Havent ran into any issues. ### 5/5 — Great Business Phone Service *2025-10-15, version 27.11.1* NextivaONE enables me to take work calls on my personal device through the mobile app. I appreciate the accessibility and of course it works great on WiFi but I am able to also use it on cellular data. ### 5/5 — Nextiva *2025-07-28, version 27.9.0* Best all in the world ### 5/5 — Resolved! *2025-01-25, version 27.5.0* Idk what’s going on but my app is no longer letting me view texts inside the app when I receive notification it isn’t visible in app tech support not helping, app also keeps changing from previous version to a different layout idk what that’s about. -update My issue was resolved promptly!! Thank you! ### 5/5 — Getting better *2024-08-01, version 27.2.1* Nextiva works great. As of now, I only have to wait a few minutes for the customer service. Much improvement from last year. I honestly think Nextiva has worked out the kinks. Because before when I called it would take 2 hours. (Everyone’s famous number, 2 hours, in wait time). Nextiva makes my job easier. ### 5/5 — Best virtual phone service for small businesses *2023-11-16* Nextiva has proven to be an invaluable asset for my small business. The platform surpasses other services like Google Voice by leaps and bounds, offering a comprehensive suite of features that have significantly enhanced my operations. Transitioning from Google Voice, where limitations in caller ID functionality became a hurdle, I discovered Nextiva's robust capabilities. The inability to distinguish between calls originating from my regular phone and Google Voice due to similar caller ID formats was a notable drawback. Even attempts to add contacts resulted in a convoluted caller ID setup, leaving me in the dark about incoming calls' origins. However, Nextiva's impact was immediate and game-changing. The service not only resolved the caller ID dilemma but also introduced a professional touch with its automated answering service. The option for a customized robot answering system, presenting callers with specific prompts tailored to my business needs, added a layer of legitimacy that I had underestimated. The experience with Nextiva revealed a treasure trove of options that were previously unknown to me. The seamless integration of a professional answering system that offers callers the ability to navigate to the right person or an operator has elevated my business's credibility. Without hesitation, I wholeheartedly recommend Nextiva to fellow small business owners seeking a reliable phone service. Its array of features and commitment to professionalism have been a game-changer for my business, and I am confident it will be for others as well. **Developer response:** Hi Aaron, I am so happy to hear that our Nextiva app has changed the game for you and your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements to the app. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Payton from Nextiva ### 5/5 — Nextiva for Healthcare *2023-10-27, version 26.3.0* Remote healthcare IT worker here, so im a frequent user of the mobile app. It's user-friendly and has significantly improved over time. The new NextivaONE is easy to install and use. Our staff have raved on covenience. Service is reliable and the quality of sound is clear. Round-the-clock customer support is an absolute plus for the health care industry and we can get help when needed. Support representatives take the time to understand and address any issue at hand and I have found the follow-up calls and questions on pre-existing tickets to be helpful when in the midst of putting out multiple fires. Thumbs up to Nextiva for me! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*