# NexusPay — user reviews > 348 indexed App Store user reviews of NexusPay by Dutch-Bangla Bank, rated 3.10/5 from 1,055 ratings. - Source: https://appshunter.io/ios/app/nexuspay/id1309057095/reviews - App overview in markdown: https://appshunter.io/ios/app/nexuspay/id1309057095.md - Rating breakdown: 5★ 395 · 4★ 101 · 3★ 120 · 2★ 90 · 1★ 349 ## What do users think of NexusPay? Overall sentiment: negative **Pros** - 🚀 Fast and useful app - 👍 Helpful for daily transactions - 🙌 Excellent app for Bangladeshi users **Cons** - 🐛 Crashes and bugs - 🕰️ Slow performance - 🤔 Confusing UI/UX - 🔒 Security and login issues - 🤯 Extremely poor customer service **Commonly reported bugs** - App crashes on iOS 12 and newer versions - Unable to add/remove cards - Balance and statement not showing properly - Inconsistent behavior with NPSB transfers - Verification process not working reliably **Most requested features** - Add option to delete saved beneficiaries - Implement biometric login - Integrate with other mobile wallets like Bkash - Improve bill payment experience - Add support for USD credit card payments ## Newest reviews (17 of 348) ### 3/5 — Allow Screenshots on Non-Sensitive Pages *2026-08-06, version 2.1.0* Please fix the screenshot restriction. I fully understand blocking screenshots on sensitive pages like card details, balances, and transactions for security. That is the right approach. However, the app also blocks screenshots on many non-sensitive pages. Sometimes I need to take a screenshot to report a bug, contact support, or share an issue. The screen just turns black, which makes troubleshooting difficult. Please keep screenshot protection only where it is truly needed and allow screenshots on normal app pages. This would improve the user experience while still keeping sensitive information secure. ### 3/5 — Beneficiaries edit *2026-07-19, version 2.1.0* Only edit the beneficiary name and nickname, unable to edit account, routing number, or branch name. ### 3/5 — Needs Face ID / Passkey support for log in. *2026-07-17, version 2.1.0* I really like using the NexusPay app for my daily transactions, but the login process needs a serious upgrade. Currently, every time I open the app in a public place, I have to manually type in my password. This feels highly insecure as anyone standing nearby can easily peek at my screen. At least for iOS users, Apple’s Face ID or Passkey system should be integrated. It would make logging in much faster, smoother, and infinitely more secure. Please consider adding biometrics for login in the next update! ### 2/5 — Can’t remove beneficiary *2026-07-16, version 2.1.0* Need an option to remove beneficiary from the lists. ### 2/5 — Needs Improvement in Card Management and User Experience *2026-06-07, version 2.0.13* The NexusPay app has potential, but there are several issues that need improvement. 1. Unlike the credit card section, the debit card section does not show dollar-related information, which makes it difficult to track international spending and limits. 2. Many other banks, such as UCB, allow users to separately enable or disable dollar transactions while still keeping regular BDT transactions active. NexusPay lacks this flexibility. 3. The app always shows a minimum/held amount of BDT 5,000 together with the available balance. This is confusing because I sometimes mistakenly include that amount in my calculations, which can lead to failed transactions. 4. Saved beneficiary account numbers cannot be deleted. There are also several other usability issues that affect the overall user experience. I hope these problems will be addressed in future updates. The app could be much better with some improvements to functionality and user control. ### 2/5 — Tap to pay *2026-05-27, version 2.0.12* You guys should give the last update as android i saw i can pay with tap add it to ios also ### 2/5 — নেক্সাস পে অ্যাপসে লগইন ফিচার পরিবর্তন। (ফিঙ্গারপ্রিন্ট বা ফেসআইডি অ্যাড করা) *2026-05-24, version 2.0.12* বর্তমানে প্রায় সব ব্যাংকে লগইন ইন্টারফেসে ফেসআইডি বা ফিংগারপ্রিন্ট এড করেছে, যেখানে ডাচ বাংলা ব্যাংক এখনো পিছিয়ে আছে আমি বিশ্বাস করি ডাচবাংলা ব্যাংক সব সময় নতুন এক্সপেরিয়েন্স গ্রাহকে দিচ্ছে সেই জন্য নেক্সাস পে অ্যাপ্স লগইনের সময় পিনের পরিবর্তে শুধুমাত্র ফেস আইডি অথবা ফিঙ্গারপ্রিন্ট দিয়ে লগইন করার সুবিধা ব্যবহারকারীদের সমায়ের দাবি। ### 3/5 — Balance should be hidden. *2026-05-14, version 2.0.12* Balance should be hidden because as a user open my app and always show balance infront of someone that's embarrassed. So Indeed , I think balance should be hidden and when user requested to see that then he will be able to see it. 😍😍😍 ### 4/5 — Upgrade App with Card Pin Management Functionality *2026-05-04, version 2.0.12* Card Pin Management, setting new card pin, changing card pin and resetting card pin in case someone forgot the pin should be available within nexus pay. Please upgrade. I have changed my earlier review from 1 star to 4 star because I can manage my multiple accounts now using single nexus pay app. Thanks in advance. ### 1/5 — Bkash to visa card money transfer *2026-04-23, version 2.0.12* Bkash to visa card money transfer charge is really high need to work on it DBBL ### 1/5 — Update *2026-04-23, version 2.0.12* Onk late kore update dey iOS e but Android onk agei update gula pay ekhn amra jara iOS use kori tader ei Update issue nia jhamela pohate hoy bugs fix er jonno android e tara tari update dite pare taile emon kon jaygay DBBL atke ache je iOS e dite late kore ### 2/5 — Late and buggy and lacks latest tech *2026-04-16, version 2.0.12* Can add faceid/fingerprint for logging in and payments but they dont do that.no option to remove beneficiary.Even its been weeks since there are new features for android app(tap& pay)but it hasnt updated yet. ### 4/5 — Not Supporting *2026-04-16, version 2.0.12* Same apps I’m using my 13 pro ios 26.4.1 version but I can’t use this apps in 17 same iOS version. ### 1/5 — NO NFC FOR IPHONES *2026-04-13, version 2.0.12* there are no nfc options for iphones ### 3/5 — Late and buggy and lacks latest tech *2026-04-11, version 2.0.12* Can add faceid/fingerprint for logging in and payments but they dont do tha.no option to remove beneficiary.even its been weeks since there are new features for android app but it hasnt updated yet/tap & pay) ### 1/5 — Not recommended *2026-03-30, version 2.0.12* Very bad app ### 2/5 — Captcha Load Error Bug *2026-03-29, version 2.0.12* I have tried registration for nexus pay from overseas, but constantly I am getting “Error Loading Captcha”. I have tried using different network, both wifi and mobile internet. Still the same bug. Please fix it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing *2026-08-02, version 2.1.0* In 17 pro its crashing ### 1/5 — বেনিফিসারি *2026-07-17, version 2.1.0* ডাচ-বাংলা ব্যাংকের ডিজিটাল সার্ভিস দিন দিন আরও জটিল হয়ে উঠছে! নেক্সাসপে অ্যাপে একবার কোনো বেনিফিসারি অ্যাড করলে তা ডিলিট বা এডিট করার কোনো অপশনই রাখা হয়নি। ভুল নম্বর বা অপ্রয়োজনীয় নম্বরগুলো তালিকায় জমে থাকে, যা লেনদেনের সময় বড় ধরনের ভুলের ঝুঁকি তৈরি করে। আধুনিক ব্যাংকিং অ্যাপে এই সামান্য ফিচারটি না থাকা সত্যিই অত্যন্ত বাজে একটি সার্ভিস। আশা করি কর্তৃপক্ষ গ্রাহকদের এই ভোগান্তি আমলে নিয়ে দ্রুত অ্যাপে বেনিফিসারি রিমুভ করার অপশন চালু করবে। অন্যান্যদের ব্যাংকে সব দরনে সুবিধা আছে। ### 1/5 — Tap and pay *2026-07-17, version 2.1.0* IOS a Tap and pay option keno chalu koren na? Android a koto aage theka ai option ta chalo asche ### 1/5 — Log in problem *2026-07-09, version 2.0.14* I live in Oman.Recantly I changed my phone transfer my all data to my new after shifting apps was not open any suggestion? ### 1/5 — Worst App *2026-06-19, version 2.0.13* Very poor OTP sending system & API. DBBL Developers! Kindly develop your this #*#*ing app. Otherwise, it will be come on 1star App in App-Store😡 ### 1/5 — Not good experience *2026-06-07, version 2.0.13* In the app interface it’s always shows the available account balance , so much annoying and privacy issues. This issue must be resolved ### 1/5 — Can’t sign up *2026-06-04, version 2.0.13* Registration service fails for 2 weeks ### 1/5 — Worst app *2026-05-12, version 2.0.12* One of the worst banking app ### 1/5 — App not opening properly on Mac OS *2026-05-03, version 2.0.12* App is opening but stuck in 1st page or initial page. ### 1/5 — couldn't even open an account *2026-04-25, version 2.0.12* i keep trying to open an account but it says "authentication code error" or something, whenever i reach the "set pin" part.. for no reason at all... this is frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-07-09, version 2.0.14* Good ### 5/5 — NFC *2026-06-20, version 2.0.13* You should introduce NFC ASAP. ### 5/5 — My *2026-04-29, version 2.0.12* Helpful app, please bug fixed Daily ### 5/5 — I Phone 16 pro max (iso 26) not support this Apps *2026-03-27, version 2.0.12* I Phone 16 pro max (iso 26) not support this Apps ### 5/5 — UI design of Nexuspay *2026-01-29, version 2.0.11* The previous Nexuspay UI design was good, Now its very boring and old model UI design. Please Improve the UI Design of Nexuspay App. Thanks ### 5/5 — MIR SAZZATUL KABIR *2025-12-09, version 2.0.9* Good ### 5/5 — App *2025-11-13, version 2.0.7* Very helpful app in Bangladesh ### 5/5 — Useful App *2025-10-16, version 2.0.6* Useful App ### 5/5 — iOS 26 update *2025-09-30, version 2.0.5* Dear Team, is this app compatible with iOS 26 update? Today they have released 26.0.1 for public. Before I installed the beta version of iOS 26 but nexus pay was crashing and then i had to downgrade back to iOS 18 which im still using. ### 5/5 — Super app *2025-09-25, version 2.0.5* Just excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*