# NFL SUNDAY TICKET — user reviews > 50 indexed App Store user reviews of NFL SUNDAY TICKET by DIRECTV, rated 4.83/5 from 266,461 ratings. - Source: https://appshunter.io/ios/app/nfl-sunday-ticket/id327243363/reviews - App overview in markdown: https://appshunter.io/ios/app/nfl-sunday-ticket/id327243363.md - Rating breakdown: 5★ 240,044 · 4★ 17,472 · 3★ 3,920 · 2★ 934 · 1★ 4,090 ## What do users think of NFL SUNDAY TICKET? Overall sentiment: negative **Pros** - 🚀 Smooth streaming experience - 📺 Ability to watch multiple games simultaneously - 💰 Affordable student pricing **Cons** - 🐛 Frequent app crashes and glitches - ⚠️ Unreliable login and account management - 🔒 Restrictive blackout rules and device limitations - 🕰️ Delayed game feeds compared to cable/satellite **Commonly reported bugs** - Inability to log out of devices remotely - Inconsistent app performance across platforms - Inaccurate blackout and location detection **Most requested features** - Ability to watch local games through the app - Improved multi-device support and simultaneous streaming - Customizable game views and layouts ## Newest reviews (14 of 50) ### 3/5 — Not bad if your a college student *2022-09-27, version 5.9.001* This is my first year using this service. I’m a college student so I pay the college pricing and important note I have Xfinity internet and cable not direcTV. The first 2 weeks of using this service I was streaming it off my Xbox series x on a wired connection with gigabit internet and both weeks the service stopped working mid way through the games. At first I thought it was my internet but quickly realized it was something on direcTVs end as other customers were complaining about a similar issue. I did end up getting refunded for both weeks so that’s a plus. Week 3 was much better and really showed me the potential of this service if your a big football fan like me. It’s important to note that you will not be able to watch any local games so keep that in mind. I still have to use my cable service to watch local and prime time games. And beware once u sign up your locked in for the rest of the year…. There’s no cancellation. I give it a 3/5 stars because it does show its issues at times but for the price as a student there’s a lot of value here when it works properly. Now if your paying the full 300 or 400 a year you may find yourself unsatisfied Some weeks when this service doesn’t work. ### 1/5 — Absolute waste of money *2021-10-10, version 4.9.015* Can’t even log onto the app. Reset the password, no luck. Called customer support as recommended by the app. A recording answered informing me of an extremely long wait time and suggested that I go to their website. I have dealt with this company for years and it is by far the most frustrating business I have ever dealt with. Not only does this app not work, I can’t even get DirecTv technicians to show up at my house. They called me several times and told me that they were on their way, but never made it to my house . I hope the NFL cuts all ties with this company and sells their product directly to the costumer or partners with another streaming network. ### 4/5 — Decent. Good as a student *2021-10-03, version 4.9.015* First of all, some of y’all are stupid. It says before you sign up that it only shows out of market games. Secondly, download the fantasy app or the nfl app and you can watch all the IN market games for free. Ta-da. now you have all the games. The app itself kinda eh but the pc version is good. As a student I pay like 30 a month for it. Wouldn’t pay any more than that though. Unless I’m on wifi the app doesn’t let me watch anything which is kinda stupid considering I have 5G. Generally I’m on a 2 hour drive home Sunday around noon so I miss a lot more than I’d like to miss but it’s tolerable Bc it’s only 30 a month. If I log in on my girlfriends phone it works though, so that’s just, annoying. Latest iOS & everything. Overall it’s okay but don’t expect the perfect experience ### 2/5 — Why wont the NFL allow me to buy a single game? *2021-09-19, version 4.9.015* The NFL business model is perhaps the dumbest ever. They (via their deal with DirectTV) makes me spend $300 or so with the value prop that I can watch every game. Problem is I don't care about every game. I care about the Seahawks and that's it. The ONLY way I can watch every Seahawks game (in LA) is with this archaic app and overpriced subscription that forces me to logon EVERY time on my Apple TV, with only one device at a time. It's an horrible customer experience bc of this app for anyone out of state. But bigger deal: It wastes a massive opportunity for the NFL to sell each game to everyday people who would buy the ability to see their fav team on a per game basis, while still respecting blackouts. Please evolve NFL and use your brains. And please DirectTV, fix this app so it logs on each time on AppleTV. ### 1/5 — Nfl Sunday ticket deserves to not be with direct tv *2021-09-12, version 4.9.002* Doesn’t support Xbox series x or any console before it and doesn’t support Samsung TVs. It also doesn’t support airplay. Could someone please take this service away from direct tv and give us a product that actually functions year to year. Every year I have to find some run around just to get this app to work on any of my devices. I pay less for Netflix and it works all year and always stays up to date. This app runs from September to February and always crashes and never plays. Direct tv u should be ashamed of yourself with how much u price gouge ur consumers and how much actual support u even give. Btw direct tv is a detestable company to work for so please don’t work for them either. They’ll sell ur whole family just to turn a profit. ### 2/5 — Barely works *2020-11-29, version 3.9.021* When it works, it works. I’ll give it that. However I forgot the password to my account and the only way to reset the password for a Sunday ticket account (if you aren’t an ATT subscriber) is to call a helpline and have a robot over the phone do it. That is, until the robot can’t figure it out, then you’re forced to wait on hold until an associate is ready. After my password was reset, I had to call and wait AGAIN to have my temporary password changed to something that i wanted my password to be. Why can’t I change my password through the app like EVERY OTHER STREAMING SERVICE? Stupid. Also, I can’t log into the app anymore because my account is “temporarily disabled,” however I can log in and watch on my internet browser. For such a huge corporation as ATT I would expect them to be able to pay someone to make a usable app. ### 1/5 — Awful Quality *2020-11-22, version 3.9.021* This is the worst app I’ve ever used in my life. Did you pay $200+ to watch your team or fumble through the buffering app the entire game? The only thing less enjoyable than watching your team lose is paying for this terrible app and watching the feed buffer all game. I can’t watch a full drive of any game without the app crashing/stalling/awful quality buffering. I have superior internet and the app DOESNT WORK whether it’s Roku, Apple TV, my phone...on my Google Fiber, on ANYTHING. Any setting I use this on it has the same problems. DO NOT BUY THE APP because whether you buy the app or not you’ll be watching the same amount of the game. I can’t stress this enough. DO NOT EVER BUY NFL SUNDAY TICKET. The NFL is a billion dollar business there has to be a better way. ### 1/5 — Works 25% of the time *2020-11-15, version 3.9.021* We have a wireless connection to our living room smart TV. The app on our brand new TV constantly crashes. The local games that are on cable are blacked out, so if we want to switch back and forth we have to toggle between cable and the app. 75% of the time when we toggle back to the app it doesn’t load properly. We have had to delete the app, redone load it, log in again, and even then only sometimes it will work. Downloading the app every Sunday is really annoying. The blacked out games is also really inconvenient. If they are going to block our games then the app should work so when you have to toggle back and forth it doesn’t just crap out with a black screen. This is the second year we have had the app and there have been some improvements from last year (last year the entire app crashed multiple times without even loading in the first place, across multiple customers, it was all over Twitter), but there’s still a LOT of improvement needed to warrant keeping the membership. Almost better to just watch Red Zone through cable. ### 1/5 — Worst experience ever *2020-09-18, version 3.8.025* One week free trial did NOT work after I entered 3 credit cards. Account was not created until 1 week later, when i got an email that I would be charged. After clicking the link that says “cancel subscription here,” it says I don’t have an account created. Was on chat/ phone call with support for 2 hours for them to tell me that they cannot cancel my payment because the account cannot be verified (I do not have an account!!). After clicking “forgot user ID” I enter the email that I received the email for payment, and it says there is no account. So how am I going to get my card charged if I supposedly don’t have an account, and support can’t cancel this one week free trial so I don’t get charged?! Horrible, horrible, horrible customer service. ### 1/5 — Unable to log on to app - they’re letting some stranger use my account for free *2019-11-04, version 2.9.020* I purchased it 10 weeks ago and have yet to be able to logon because someone in St. Louis (DIRECTV said, as I have called for hours every week) has been logged onto my account. This is fraud. I have changed the password no less than 10 times, I have changed the email address on the account with a new one I just created for this service and a password NO ONE knows. All of this and and I still can’t log on because DirectTV is allowing this St. Louis person to use old credentials to access my account. That is beyond piss-poor security. They can’t even kick someone off my account. I have spent hours on the phone with DIRECTV for weeks, trying to get them to help me and they won’t. The last person I spoke to, Theresa, accused me of giving my password to this St. Louis person and I should ask them to log off. Why would I have been trying for 9 weeks to kick them off if it’s as simple as that. I don’t know who this person is. But they do. They can see the IP address. So why can’t they kick it off? Or why isn’t changing the password 10 times and creating a brand new email address kicking them off? I am tired of DIRECTV stealing my money and letting someone else use my account for NFL Sunday Ticket. They won’t refund my money or close the account. I’m going report the purchase as fraud to my credit card company. ### 1/5 — Repeated Technical Issues *2019-10-13, version 2.9.020* I don’t know what it is, but every time I try to watch a game there always seems to be a technical issue which prevents me from watching anything. This is across all platforms, including iPad, iPhone, Samsung smart TV and roku tv. Very hard to pay for this service and anticipate watching the games but to be denied by technical issues. For this week as an example, there were 6 early games, 2 in my market (blacked out locally). 3 of the 4 out of market games gave error messages that they could not be play and to try back later. It’s not an internet issues as I stream Netflix and Prime video daily. Frustrating issues to be paying a couple hundred bucks for. ### 1/5 — So far, not worth the money *2019-10-13, version 2.9.020* I finally broke down and paid for Sunday Ticket instead of going to BWWs every week. So far, it’s been a terrible experience. The pregame came in crystal clear and I was counting down the minutes until the game started. But when the game did finally start, everything went to hell. So far, halfway into the second quarter and I haven’t seen one single complete play. I’ve followed all the troubleshooting steps and even streamed another live program to make sure it isn’t my internet. It isn’t. It’s the app and their service constantly buffering and loading. And when it starts to play for just a few seconds, it’s extremely blurry and pixelated. I’m absolutely infuriated that I spent this much money on this and still can’t watch the game. Save yourself the hassle and go to a friend’s house or a sports bar, don’t waste your money here. ### 2/5 — Apple TV experience is awful *2019-10-06, version 2.9.020* I am stunned at how poorly this app works on Apple TV. I have internet that reaches 500 mbps and this app still has frequent buffering, freezes, glitching etc. If it recovers on its own, it will often be without audio. When you click on a game, it might select that game, it might not. I keep selecting Patriots and Washington, and it keeps showing me the Bills. When I back out to the menu, it says NE/Washington is the selected game. What?? It’s so, so bad. As for blackouts, that’s not really a legit complaint. The NFL is always going to make you watch your local game on your local channel even though you pay $300 to get all the games on your devices. ### 2/5 — Great IF you get logged in *2019-10-06, version 2.9.020* This app is fantastic.....if you get lucky enough to get logged in. The problem is that you constantly get the error message “can’t find this email and password combination” and after the seventh or eighth try it may let you in. But that’s also the limit number of tries before you’re locked out of your account for the day. Judging from all the one star reviews with the same problem I think the customer service for this app must be terrible. It’s probably very likely that Direct TV has just given up altogether since they may not renew the Sunday Ticket contract with the NFL and I think I speak for everyone when I say we can’t wait for them to lose that monopoly on NFL games. I have no problems with the app on my iPhone or Apple TV once you get signed in but it’s always a question mark every Sunday when all I want to do is watch my team play. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your time or money *2022-10-30, version 5.9.001* If I could give this 0 stars I would. My previous account was locked without warning, and when I went to open a new one, the website is impossible to work, there’s always a problem and customer service is absolutely clueless of how to by pass their own errors. I’ve been trying to get this ticket for 3 months and each agent told me the issue was something different. Today I noticed that even though my account doesn’t exist, they still charged my credit card. I tried the login and guess what—-still doesn’t exist but my money is gone. I had to dispute with my bank just to get my money back. Smh. This is only beneficial when you have their entire tv service, which is the goal. ### 1/5 — Where to Start *2022-09-25, version 5.9.001* This 1-star review is less about the app, and more about the overall experience of the NFL SundayTicket. The only reason I put myself through this headache is to watch the Broncos while living in Pennsylvania. Customer support, app functionality, cost, and restrictions (blackouts) are all 1/5 stars. I can’t believe the NFL allows SundayTicket to botch this service without stepping in to make it easier to watch out of market games. It’s week 3 of the 2022 season and I still can’t log in to my account and access the service despite hours of troubleshooting and waiting on hold just to be transferred to someone who cannot resolve the issue. ### 1/5 — Refund *2022-09-19, version 5.9.001* This is the absolute worst app of all time, paid all this money for a service that cuts out for half of Sunday’s games each week. I hope directv loses all their rights after this season. I also spent 2 hours on Sunday trying to get to customer service but they continued to hang up on me and when I finally got through the guy said he couldn’t help me and that Sunday ticket has a different customer service number and I asked him for the number and he gave it to me and it was literally the number I was calling on. Nobody should get this app and everyone who has bought this this season should get a refund or prorated from all the games we missed. Absolute trash app, trash customer service, and they don’t give a crap about the consumer at all!! ### 1/5 — Terrible this year *2022-09-18, version 5.9.001* Week 1 it kept telling me it couldn’t play my game because I was in or near a stadium (I was not) or because the game was broadcasting locally (it was not). Now in week 2, it worked for the first 30 minutes or so, and then it started cutting out and telling me there was a casting problem. Rebooted TV, restarted app, etc. Problem persisted, but then it wouldn’t even load on my phone (not casting to TV) no matter how many times I close and relaunch the app. Turning off my wifi and trying to use cell data isn’t working either. Also not loading if I try on a computer. This is awful. Did not have these problems in the past. ### 1/5 — Pointless *2022-09-15, version 5.9.001* Doesn’t recognize my login even though I can login online to directv. No one seems to know why as I’ve been trying to have this fixed for over a week. Keep getting referred to new people and starting the process over with zero actual solutions. Go ahead save your money and wait a year, it won’t be through directv next year! :) UPDATE: The developers have come on here an told me they fixed issue. THEY HAVE NOT, I STILL CAN’T LOG IN. So now you are being untruthful to make it seem like you are actually fixing customers problems, which you are clearly not. I have an open chat that has been open now for 5 days that has go ignored by directv yet they have time to hop on here and blatantly lie. HOW ABOUT THIS PUT DOWN THE PHONE, STOP COMMENTING ON REVIEWS AND ACTUAL FIX THE PROBLEM! ### 1/5 — How does this app have a high rating? *2022-09-12, version 5.9.001* This is one of the worst apps I’ve ever experienced. The app is complete trash and to make it worse, so is the website and when you think it can’t get any worse, wait till you attempt to use their customer service. There’s so much wrong with it, too much to write, but if you want to know, check out the hashtag for SundayTicket on twitter. I’ve used this app for 5 years, and it seems to just get worse. DirecTV is only in business because of Sunday Ticket, but fear not, Sunday Ticket will leave DirecTV in 2023 meaning DirecTV will finally go out business. Nobody is installing satellites on their homes anymore. Don’t even try customer service, it’s a joke, you will waste literal hours on a phone to listen to someone read off scripted responses which will ultimately leave you with no solutions and more frustration. ### 1/5 — Whole platform is broken first week of the nfl? What a joke. *2022-09-11, version 5.9.001* I signed up for an account with Sunday ticket last year and it was the perfect solution to watching the New York giants from the Midwest. Really didn’t have any problems with the platform whatsoever. This year, my account is supposed to auto renew and get me right back into the action for the 2022 season….instead of spending the day enjoying my first nfl Sunday in a long time im spending hours on the phone with customer support trying to figure out why I can’t get into the app AT ALL. not on a phone laptop or smart tv. The platform has one job. Right now direct tv has my $80 dollars this month and I have ZERO service on my end. I’m beyond outraged and pray for the day that the streaming rights go to a real company with the support and infrastructure to keep customers happy. -5 stars. ### 1/5 — Terrible and lousy customer support *2022-09-11, version 5.9.001* They make sure they automatically renew your subscription and take your money but they don’t have any support. I started the new year out at my son’s soccer game and was excited to watch the first Panther game. I put on the app and I’m blacked out of watching the Carolina v Cleveland game it’s says “ It looks like you’re in or near the stadium “ so I’m blacked out. So I call for assistance and despite my request for US assistance I get transferred to the Philippines. As usual they can’t help me and refuse to transfer me to the US operators. When I insist I tell the guy I want customer rentention because I want to cancel my account because you won’t transfer me and can’t help me. I close with now don’t disconnect me like you usually do. Like clockwork guess what happens, they disconnect me. YOU SHOULD BE EMBARRASSED!!!! AT&T SHOULD BE EMBARRASSED FOR BEING ASSOCIATED WITH YOU!!! ### 1/5 — Cannot log back in!!! *2021-12-05, version 4.9.015* This is the second Sunday in a row that I cannot log back in after I log out! Customer service was not helpful. After being on the phone for 1.5 hours of trying to help and putting me on hold, I hung up. Then mid week I was able to log back in! Now I logged off of my phone to log into my TV and it’s saying I’m not recognized. I hate it! An update: I wrote this last year. Today, I tried to call because I was having trouble again. I could log in on my home computer, logged out to run some errands. Tried to log into the app and said I needed to update the application. Did that and now it says my account is not recognized! I hate it. Another update: you should be able to log in from anywhere. It should automatically log you out of an app, like my TV, so I can log into the app on my phone. Instead, it says user not recognized. It’s infuriating! ### 1/5 — App is total garbage. Can’t switch games due to errors. *2021-10-17, version 4.9.015* This app is the worst. A total waste of time. Incredibly frustrating. Can’t switch games due to erroneous blackout error messages, when those games are not locally broadcast (so not subject to blackout rules). This happens every week with out of market games. It’s getting so bad that when I can finally get my team’s game to load, I don’t switch off of it to watch other games on commercial breaks, fully expecting that my game won’t load when I come back to it. Last week, I couldn’t even get to the games as it was stuck on the menu and I couldn’t select ANY of the games. This is an embarrassment for the NFL and for fans. This is a waste of an expensive subscription too. The league has to do something about this terrible app, if DirecTV won’t. The sad thing is that when it does work properly, it’s easy to use and intuitive (I’m using it on an Apple TV 4K). DirecTV used to be the best for watching NFL games, but now it’s proving that it’s the worst. ## Most praised reviews (10 highest-rated) ### 5/5 — Gonna miss you😞 *2022-09-11, version 5.9.001* I’ve been a subscriber with the NFL SundayTicket Since day one 1991 One of the first..I remember I live in Scottsdale Az and being a diehard Miami Dolphins fan living in Az it was hard to find a game on tv locally. I received a awesome Dolphin NFL Starter jacket in the mail as a gift from Direct Tv for being one of the first to subscribe! how fantastic that is that😎 I’m very thankful to have been a loyal customer of Direct Tv and the Sunday ticket. have shared many memories of cheering for my team with family and friends over the past 31 years… Thank you Direct Tv and The NFL SundayTicket for always making my Sundays The best ever! 🙏 ### 5/5 — Slowly declining *2021-12-19, version 4.9.015* Overall, it’s still a solid app to watch out of market games. As far as the app itself, it’s simple to use and works well most of the time. The service is another story. Year after year I’ve lost functions the app uses to have, such as watching on 2 screens and being able to watch multiple games at once. Very disappointing considering we’re losing benefits but still paying the same. ### 5/5 — Does the job *2021-10-31, version 4.9.015* This app has very few flaws, so my issue doesn't lie with the app itself. The issue is greedy DTV. The only way you can get only Sunday ticket is if you're a student or out of service area of DTV. A couple years ago this wasn't the case. If you could still just buy Sunday ticket, there'd be no issue; however, the fact that you have to meet one of the above criteria or have DirecTV to get Sunday ticket is good for DirecTV, but bad for the consumer wanting only Sunday ticket. In sum, I think DTV being greedy is driving down their bottom line. No one is paying for DTV just to get Sunday ticket. ### 5/5 — App not working *2021-09-07, version 4.8.018* Worked fine when I first downloaded it a week or 2 ago. Now I log in and nothing happens, just a screen with a big football on it appears. No games appear or any sort of menu. Happened on both my iPhone and surface pro. Directv said that the app was supposed to be open yesterday, but it doesn’t appear to be. Hopefully they fix it before the season starts ### 5/5 — Great app *2018-10-04, version 2.8.027* Reading all of the cry baby complaints I cannot understand some people. This app is freaking awesome what more do you want? ... seriously? 🤔? It does what it says it does, it does not say you can rewatch the full games after the games are over ... in fact they make it clear that it does not do that! you get a condensed version of games for a limited time but if that is what you need then get NFL REPLAY and spare us all your wining. “Are you not entertained? Isn’t that why you are here” great app I love it ### 5/5 — Fantastic Application *2018-02-24, version 2.7.036* It has truly been a fantastic experience using this app this year. Words cannot express how many joys this app has brought during the NFL regular season. The features are really amazing right from how easy it’s to change games to keeping track of scores. The landscape view is phenomenal and the ability to stream more than one game is epic! DirecTV has done a exceptional job all round. Keeping track of my favorite team was nice but Fantasy layout can be improved. The most annoying part are local blackouts and country restrictions. Otherwise this app is clearly a winner in all respects. I highly recommend this app and is worth the subscription fees any day. ### 5/5 — Customer service & overall experience total garbage *2017-09-24, version 2.7.027* Definitely my last football seasons with NFL SundayTicket. Would rather not pay and just watch the highlights on ESPN. Endless glitches. Keeps telling me I'm signed into multiple devices, which I'm not. Changed my password just to make sure. Even changing my password there was a glitch on the site. Totally embarrassing having company over to watch the games, and it keeps cutting out for 10-15 minutes at a time. I even tried to pay more money to upgrade my package, and customer service was so apathetic they didn't even attempt complete my request. I got "you should be able to do that online, and if you can't it's because there is a glitch online. So just wait awhile and try again." I asked to be transferred to customer service, and they're like, "you're speaking to customer service". Cool. Lost just one more customer today. I'm sure they don't care, but this venting feels nice. Hopefully one person will read this review and decide again this service. ### 5/5 — Way to many issues for the high price *2017-09-17, version 2.7.025* First day watching game not shown locally and app buffered several times, came up with an error message several times, that required restarting the application and missing the game Then when I left the house and wanted to watch on my phone I couldn't login because it kept saying the app was already open to find the device and close it I was watching on a fire tv which I turned off before leaving house but now I am hosed because I can't close the app remotely like other competent apps ### 4/5 — Great Service, my request for improvement! *2021-11-28, version 4.9.015* I’ve had NFL Sunday ticket online now the last 3 season via the Apple TV app. Very difficult to navigate, no instructions for features to bring up replace games. My biggest gripe is you can’t sign in with local cable subscriber to bring up games it says are blacked out that I can watch right on my tv if I switch over to cable. Please add this feature to prevent the back and forth for those that pay for cable to see these games as well, NBA app offers it! And a digital controls manual for each device you can use it on. Great service and flawless streams highly recommend, just my input for my 2 biggest gripes! ### 4/5 — SD option please? *2021-10-24, version 4.9.015* I’ve never had a problem with loggin or watching games on this app- it’s been a good an experience as I could hope for on my phone. However, I really wish that I had an option to watch with lower video quality- at least when not connected to wifi. I try to monitor my data usage so that I am not throttled by the end of my billing period. Also it is often not worth it to me to go through buffering with an adjustable stream. I would rather watch a consistent stream at a lower quality when watching on a mobile device. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*