# NGTeco Home — user reviews > 21 indexed App Store user reviews of NGTeco Home by NGTECO CO., LIMITED, rated 4.70/5 from 979 ratings. - Source: https://appshunter.io/ios/app/ngteco-home/id1515053003/reviews - App overview in markdown: https://appshunter.io/ios/app/ngteco-home/id1515053003.md - Rating breakdown: 5★ 793 · 4★ 120 · 3★ 41 · 2★ 7 · 1★ 18 ## What do users think of NGTeco Home? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Responsive app - 💡 Support for Apple TV - 👍 Solid camera quality **Cons** - 🐛 Connectivity issues - 🐛 Unreliable updates - 🐛 Incompatible with Alexa/Google Assistant - 🔋 Battery life problems **Commonly reported bugs** - App crashes - Devices going offline - Unable to add sub-devices **Most requested features** - Cloud storage option - Distinctive door bell alert - Ability to change light bulb color without app ## Newest reviews (1 of 21) ### 3/5 — Smart Bulb *2020-09-30, version 1.0* How do you change the light color in the smart bulb with you having to change it in the app or using the Alexa? And it automatically changes colors. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hmm *2026-01-05, version 2.2.3* This software is Chinese spyware ### 1/5 — App is not working *2025-10-30, version 2.2.3* Terrible update, my cameras stop working with the update ### 1/5 — No se conecta con Alexa *2025-01-01* No detecta a Alexa ### 1/5 — Sin alexa sin Google assistant *2024-12-19* Compré una chapa Al40 no sirve para usarla remotamente para visitas el enlace para Alexa y Google presenta vallas de respuesta ### 1/5 — Error *2024-12-19* No me deja conectarla a Alexa, siempre el mismo error. ### 1/5 — Alexa *2024-10-16* I can’t link the smart lightbulb with alexa. The app said: System exception. Try again later. ### 1/5 — Never connects with Alexa *2022-01-17, version 1.4.0* Waste of your time ### 1/5 — Pretty much trash *2021-03-30, version 1.1.0* After spending about 6 hours trying to add a sub device to a gateway I came to the conclusion that the programmers only seem to be able to program blank pages. Pretty useless if you ask me. Also, I guess I will have to return the hardware too. ### 2/5 — Bad experience *2022-11-26, version 2.0.0* The product seems ok, we dont know but the app is very not user friendly and it randomly disconnects from bluetooth making it impossible to do stuff like add passwords and fingerprints. If i cant even connect then i cant put in a fingerprint or password. Plus the dynamic passcode is inconvenient to use all the time in order to get in. Fix your App!! Or Product!! ### 2/5 — Great until it wasn’t. *2021-10-03, version 1.1.0* We bought this as a great deal around Amazon Prime day and it has worked up until about a week ago. There is nothing wrong with the device itself, but now it only says device offline. It seems like there is an update missing. I check avidly for one in the App Store and nothing. Hope this is not a waste of our time and money. Get this fixed. ## Most praised reviews (10 highest-rated) ### 5/5 — Video camera *2022-09-18, version 1.5.0* Very good ! ### 5/5 — Lo Mejor de lo Mejor *2022-07-02* Gracias ### 5/5 — Awesome *2022-02-22, version 1.5.0* This is one of the best camera’s ever. 2 things I like is that 1 the camera catches every detection & the price was very reasonable. ### 5/5 — Perfect divice *2021-09-10, version 1.1.0* This is an amazing security device, easy abs friendly to use. I FULLY RECOMMEND IT! 👍🏻 ### 5/5 — Love *2021-07-31, version 1.1.0* I really love this device .. only one thing I keel get message to charge the battery. How do I charge the battery? ### 5/5 — Love it!! *2021-03-14, version 1.1.0* I really love this app. The camera system is so easy to see and access. It really helps keeping a watch on your home and gives you safety and peace of mind. ### 5/5 — Nice! *2020-09-21, version 1.0* Easy to setup and the menus for operating the camera are both intuitive and in detail of all available functions which are impressive, especially for the cost. A much more camera than I expected in fact! ### 4/5 — Apple TV *2023-12-08* Support for Apple TV ### 3/5 — It all works *2021-11-27, version 1.4.0* I’m happy with my purchase. Bought 2 outdoor cameras and 4 inside ones. Hardest thing was getting them to connect to my WiFi but after that, everything was easy! ### 3/5 — Great camera, not so great app/software. *2020-10-02, version 1.0* The doorbell camera itself is physically solid, not complaints there. They also did well with the design. The “NGTeco Home” app on the other hand, not as great. The technology isn’t bad, but there are a few issues. The biggest one i’ve ran into is that there is no distinctive alert or ring when someone is at the door. It pops up with the normal alert sound, and says “You have a visitor.”, but so does the motion detection. If you have the app open and someone happens to ring the bell, it actually pops up like a video call and gives you answer/decline options.... this should be the case all the time. I have missed plenty of visitors because I didn’t realize someone was at the door. Also, it states there is Cloud storage for recording, my app has NO cloud storage option. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*