# NHS App — Access NHS services in England

> Securely access NHS services, manage health information, and request prescriptions. (iPhone/iPad app by NHS Digital.)

- Source: https://appshunter.io/ios/app/nhs-app/id1388411277 (this page in markdown: same URL + `.md`)
- Developer: [NHS Digital](https://appshunter.io/developer/1046466218)
- Category: Medical
- Price: Free
- Rating: 2.70/5 from 74 App Store ratings · 931 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 12 MB
- Languages: American English
- Released: 2018-12-31
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nhs-app/id1388411277/reviews.md

## What is NHS App?

The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. 

You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.

You can also log in through the NHS website on a computer to use NHS App services.

Access NHS services

----------------------
Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.

Manage your health

--------------------
The NHS App gives you a convenient way to view your health information, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.



Receive messages

-------------------
You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.



Manage services for other people

---------------------------------

You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.



Log in securely

---------------
The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.

## Key features

- Request repeat prescriptions
- View test results
- Manage appointments
- Access 111 online
- Find nearby NHS services
- Manage health for others
- Receive messages from GP surgery

## What do users think of NHS App?

Overall sentiment: neutral

**Pros**

- 🚀 Useful for repeat prescriptions
- 🚀 Helpful for accessing health records
- 👍 Intuitive and easy to use
- 🚀 Convenient way to manage appointments

**Cons**

- 🐛 Frequent login issues
- 🐛 Unreliable app functionality
- 🐛 Missing important medical data
- 🐛 Buggy after updates
- 👎 Difficult to change registered details

**Commonly reported bugs**

- Inability to log in after recent update
- Blank screens and loading issues
- Incorrect or missing appointment details
- Syncing problems with GP records

**Most requested features**

- Ability to book appointments directly
- Improved integration with other health apps
- Inclusion of full medical history
- Persistent login and biometric support
- Notification system for prescription status

## Recent user reviews (10 of 931)

All indexed reviews: https://appshunter.io/ios/app/nhs-app/id1388411277/reviews.md

### 1/5 — Terrible NHS app

*2026-08-21, version 6.4.3*

Absolutely laborious to put in and prove 
my identity, wouldn’t accept my photo proof so finally had to phone my drs for 3 point identity proof. Finally managed to get accepted in the app this afternoon and accessed my medical records. but now, this evening, when I click on the app the screen is completely blank. 
This NHS app isn’t worth even one star!

### 4/5 — Ease of use

*2026-08-21, version 6.4.3*

I found the white ticks on a pale green background difficult to read. It would be helpful if the contrast were greater.

### 1/5 — Messages

*2026-08-19, version 6.4.3*

Just received a message reminder for a appointment yesterday!!!

### 1/5 — Info

*2026-08-19, version 6.4.3*

It’s so random what info is on the app and what’s not. If GP/hospitals are not required to update the app, what’s the point in it? The only good thing about the app is being able to order prescriptions and see the status of the order.

### 5/5 — All Good

*2026-08-19, version 6.4.3*

Big steps/strides forward. App makes me feel more inclusive & less frustrated. Keep up the good work 👍✅👏

### 2/5 — Pretty rubbish

*2026-08-19, version 6.4.3*

I’ve struggled to get hold of my health data, which I needed my GP practise to link. 
Unfortunately this still isn’t working - I can see only basic information, my GP practise has stated that ‘it should work’ unfortunately it doesn’t

### 2/5 — Data Protection Issues

*2026-08-19, version 6.4.3*

The App does not allow you to opt out/record that you expressly do not give permission for any of your medical data being processed via by the “Patients Know Best” part of the site. This is a privately owned organisation and I consider this just another step in the aim of big business to privatise the NHS by stealth.
Following my above review/concerns, the NHS App team contacted me but have still not addressed my concern that the part of the site used by hospitals to process communication which can include personal medical data is provided by a private organisation (Patients Know Best) and not internally by the NHS.

### 1/5 — Garbage

*2026-08-18, version 6.4.3*

Every single time I use it I tick the box to remember this device. The next time I open it, I have to log in again. Every. Single. Time. Plus, the app is so clunky and difficult to navigate. It lacks structure, ease of use and seamless transitions between menus. I don’t know how the NHS could be happy with an app as horrible as this.

So your solution to this issue is for me to do the very thing I’ve been doing and every time I’ve been using the app which I described in this review above?

That’s the problem right there. The lack of understanding and the ignorance. I’m surprised you didn’t ask if I’ve switched my phone off and on again!!! Give me strength.

### 5/5 — Helping and user-friendly

*2026-08-16, version 6.4.3*

The NHS App is very helpful and intuitive to use.

### 5/5 — NHS App

*2026-08-15, version 6.4.3*

Michael Dodds

## Frequently asked questions about NHS App

### What can I do with the NHS App?

The NHS App allows you to access various NHS services, including requesting repeat prescriptions, viewing your test results, managing appointments, and finding nearby NHS services. You can also use 111 online and receive messages from your GP surgery.

### Who can use the NHS App?

You can use the NHS App if you are aged 13 or over and are registered with an NHS GP surgery in England or the Isle of Man. You can also log in via the NHS website on a computer.

### Is the NHS App free to use?

Yes, the NHS App is free to download and use. There are no in-app purchases or advertisements associated with the app.

### Can I manage healthcare for my children or other family members?

Yes, you can manage services for other people, such as a child or family member, by switching profiles within the app. Your GP surgery needs to grant you access, and you must both share the same surgery.

### How do I log in to the NHS App?

You will need an NHS login to use the app. The app will guide you through setting one up if you don't have one, requiring you to prove your identity. If your device supports it, you can also use Touch ID or Face ID for quick and secure logins.

## Version history (last 5 releases)

### 6.5.0 — 2026-08-25

• We've updated the code of the NHS App for iOS devices.
• This will let us improve how the app looks, feels and works for you.
• The update is being introduced gradually.

### 6.4.3 — 2026-08-13

• We’ve fixed several bugs.

### 6.4.1 — 2026-06-24

• We've fixed a bug that could happen when you selected a notification.

### 6.3.0 — 2026-06-04

• We have improved the messaging on some error pages so it is clearer what you need to do next.

### 6.2.0 — 2026-04-24

• We’ve improved how we help you if there’s a problem in the App with your hospital referral.

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## More apps by NHS Digital

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All apps by NHS Digital: https://appshunter.io/developer/1046466218

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*