# NHS COVID-19 — user reviews > 18 indexed App Store user reviews of NHS COVID by Department of Health & Social Care, rated 4.67/5 from 1,371 ratings. - Source: https://appshunter.io/ios/app/nhs-covid-19/id1520427663/reviews - App overview in markdown: https://appshunter.io/ios/app/nhs-covid-19/id1520427663.md - Rating breakdown: 5★ 1,150 · 4★ 113 · 3★ 36 · 2★ 16 · 1★ 53 ## What do users think of NHS COVID? Overall sentiment: negative **Pros** - 👍 Straightforward and efficient - 🙏 Helpful for the public **Cons** - 🚫 Restricted to users 16 and older - 🤷‍♀️ Vague and unclear notifications - 🐛 Buggy and not well-designed - 🔒 Privacy concerns around location tracking **Commonly reported bugs** - Notifications disappearing after being opened - Incompatibility with older devices and operating systems **Most requested features** - Provide more details on exposure notifications - Allow users to log in/out of locations manually - Expand availability to more devices and regions ## Most critical reviews (10 lowest-rated) ### 1/5 — Too sensitive *2021-07-12, version 4.14* Overly sensitive and banned by my employer because of it. ### 1/5 — Disgusting *2021-04-09, version 4.7* Not a citizen here in the UK but am required to download this app in order to submit my 2 negative test results during quarantine. It’s an indication of a depraved society that we have imprisoned healthy, often times immune or vaccinated people for weeks on end. Now add to that an app that tracks your location “anonymously” just so a “free” people might be allowed, by their benevolent government, to leave their own homes and attend their own businesses within their own communities. What’s worse is that everyone has begged for this level of surveillance and control in order to FEEL just a gram safer. I feel physically ill and I’m overcome with a sense of dread that I cannot fully explain with this app installed on my tracking device. I will delete as soon as possible! “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty or safety” Benjamin Franklin ### 1/5 — £36 Million 🤦🏼‍♂️ *2021-01-15, version 4.1.1* I mean it works okay, has bugs and some thing don’t function properly. But for a £36 million (tax payer’s money) app I expect a lot better and more testing to have been done. ### 1/5 — Not for USA *2020-11-30, version 3.10.2* Would be nice to have this in USA but it looks like it’s a UK only app ### 1/5 — Not Made For USA *2020-11-27, version 3.10.2* I figured I’d download this to be better safe than sorry. It looked pretty straightforward, until it asked me what my postal code was. Here in the USA, we have a 5-digit zip code, for example 90210 (like the soap opera), and it does NOT work only 4 characters as the limit. Please create a US variant of this. ### 1/5 — Wasn’t tracked or traced. *2020-11-01, version 3.9* Wasn’t tracked or traced after checking into multiple locations with someone who later tested positive. ### 1/5 — Great idea, poor execution! *2020-10-18, version 3.7.1* Great idea but piss poor execution! So I got a notification about an exposure to someone who is now positive, I clicked the notification for the app to open and then nothing no info! What if I had cleared the notification by accident or my phone went flat then it would be gone! It needs to be updated to have a list where you can see not only past notifications, but when you have been exposed it should list the following Date, time, duration, location. So you can then make further informed decisions about that location and if you want to go back there etc. Unless they do this the app is useless really! ### 1/5 — Not well designed. *2020-09-28, version 3.6.1* Any good app provides value to the user. Value promotes usage and loyalty. This app provides zero value to the user. 1. Should be able to use the camera only and not the app to register. Should allow others to register using your own phone e.g. people who don’t have a phone, foreigners. 2. Should be able to see a history of usage inc. locations visited, In and out times. 3. Should be able to register your leaving an establishment even if you closed the app. Currently if you close they app you cannot explicitly log you that you have left an establishment. 4. Why not show a map with the zones and their risk category. Useful to know where to avoid or take extra precautions. ### 1/5 — Doesn’t download iPhone 6+ IOS 12.4.8 *2020-09-25, version 3.6* I guess only people with the newest smart phones and IOS are worth tracing and notifying of covid alerts. Thanks for not making this available to everyone. ### 2/5 — Faulty notifications *2020-10-19, version 3.7.1* I received two notifications which I tapped on and then they immediately disappeared. So I have no idea what they actually said, however, one seemed to say I had been exposed and then the other was a clarification of that exposure. Meanwhile I have no idea what the app is trying to tell me what I should know and do!! Not at all helpful. Would be nice if the Government could at least get this right. ## Most praised reviews (8 highest-rated) ### 5/5 — Thank you UK *2021-01-19, version 4.2* This was helpful ### 5/5 — Susan Stephens *2020-10-16, version 3.7.1* Logged in vet straight forward and efficient scan on wall before entering Crossways Strorrington West Sussex ### 5/5 — Works great and is important *2020-10-01, version 3.6.1* Thank you for making this ### 5/5 — Thank you *2020-09-24, version 3.6* Thank you NHS for keeping us safe ### 4/5 — review *2020-10-01, version 3.6.1* I think the app is really nice, but I wish you could see the date/ time you were exposed and how long you were exposed for! ### 3/5 — 16 or older? *2021-09-01, version 4.16* I’m fourteen and school is starting soon. I thought I should have the app. Now I’m told that I can’t use the app because I’m under 16? I’m sure that this app is really useful and is to protect the public, but why can’t kids going to school use it? ### 2/5 — Notification Not Helpful & Provide No Value *2020-10-15, version 3.7* The intent of this app is great, but it provides little end user value. I’ve received a notification about possible exposure, but it has no information on when or where. If I click the notification, it takes me to the App and then disappears, again with not further information, or even anything in the App reaffirming the notification I just received. What if I clicked it by mistake without reading it fully? Without any actual information, this app is just yet another failure of the test and trace screen. ### 2/5 — Vague and Terrifying Notifications *2020-10-13, version 3.7* I’ve received 3 pop up notifications telling me I’ve had a possible exposure and to open the app for more info. There’s never any info in the app. It only ever shows the same basic screen. So I guess that means they’ve been false alarms? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*