# nib — user reviews > 123 indexed App Store user reviews of nib by nib health funds limited, rated 4.80/5 from 110 ratings. - Source: https://appshunter.io/ios/app/nib/id373883175/reviews - App overview in markdown: https://appshunter.io/ios/app/nib/id373883175.md - Rating breakdown: 5★ 100 · 4★ 5 · 3★ 2 · 2★ 1 · 1★ 2 ## Newest reviews (10 of 123) ### 3/5 — Chat Transcript *2026-04-10, version 16.21.0* No option to download Chat Transcript. I was told during chat this feature was available. ### 2/5 — App is not useful *2026-04-01, version 16.20.0* There are 4 people in our family and we cannot see balances individually. No number is displayed against the family member so you know what number follows the account no. Family members don’t have an individual account ### 3/5 — Competition *2025-11-26, version 16.12.0* I selected Enter now several times and got the nib app to download, where’s the comp for L.E ? ### 2/5 — Prices go up yearly ..however COVER DOESNT *2025-09-24, version 16.7.0* Cover should increase ,,with yearly price increase ### 2/5 — Covers *2025-08-07, version 16.4.0* Not over impressed so far with my cover received after switching from Ahm for 5yrs , only managed to get x1 payment / claim put through, rejected the rest of my claims , something I’m not used to with Ahm , now considering why did I change if this is the level of service I can expect going forward. ### 2/5 — Dr makar *2025-07-19, version 16.3.0* I don’t get rebates for my physio ??? Have o reached the limit and whenever I will get cover ?? ### 2/5 — Ambulance cover *2025-07-08, version 16.2.0* Be aware, whilst NIB listed my cover as 100% for ambulance, this it not the case, read the disclaimer at the bottom of the page! Be aware not as one may expect from NIB top cover . ### 2/5 — Beware potential endless login loop *2025-05-01, version 15.4.0* After previously using the app successfully, recently had massive problems logging in despite providing email address and login code, stuck in a ridiculous loop that provided no clue of what was going wrong nor gave anywhere to lodge the problem for support to fix it. Wasted several hours over several weeks trying to troubleshoot. In the end I had to ignore the prepopulated email address I have used with the app in the past (to which NIB sends emails suggesting I book an appointment, with a Book Now button) and tried another email address. I guess at some point I updated my preferred contact email with NIB and the app couldn’t handle that properly (or communicate that it wanted a different email)? Even though NIB know both email addresses belong to me and they communicate to both? ### 2/5 — Review *2025-04-08, version 15.3.0* Your site is difficult to navigate, and what rewards, I can’t find anything of benefit,I can’t find the map for dining ### 3/5 — Updates *2025-01-14, version 14.11.0* Updates are not live. I have to wait for NIB to update before it shows on my app ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix the app *2025-12-30, version 16.14.0* Every time I login, I'm required to sign in in full again and am asked to set up Face ID and PIN as if it's the first time. I use this regularly and this is so annoying. The banks have worked out how to do this so why can't you guys? ### 1/5 — So done *2025-11-26, version 16.12.0* NIB is just like the rest of the health insurance companies out there… I’ve been with this insurance company for over 22 years…you pay a ton of money monthly to cover your family and get very little in return… so sick of being treated like this. They just keep taking, taking , taking… ### 1/5 — Confused. *2025-10-31, version 16.10.0* How do I get to my son’s policy that I manage. I think I’ve done it before but now I’m having trouble. ### 1/5 — Payment details error *2025-09-22, version 16.7.0* I am trying to add payment details from nib application, however it was giving an error and asked to called customer care to add it. I think this silly issue should be fixed before sending this application to production environment. As a nib customer, i don’t want to call customer care to spend hours to fix it. I believe nib should prioritise this issue and make people life more easier. Thanks ### 1/5 — G W *2025-07-23, version 16.3.0* This is the worst app I’ve ever seen. It is terrible. It doesn’t look nothing like the App Store. ### 1/5 — Clunky login process. *2025-04-13, version 15.3.0* Also, appalling cost. Looking to move policies asap ### 1/5 — Unimpressed *2025-04-05, version 15.2.0* I’m tired of being asked to go to my email to get a code for the app, when I have requested Face ID several times through the app settings - It is extremely frustrating and antiquated! The claim process also needs to be updated and refreshed, as does the entire app! ### 1/5 — Poor app that doesn’t work *2025-03-14, version 15.1.0* The option to ‘change cover’ does not show the Gold cover. Call Centre agent tells me it’s ’too difficult’ to put Gold cover in the app! No option to submit feedback or complaints in the app. Are NIB deliberately making it impossible to submit feedback & complaints? It seems so ### 1/5 — Optical cover *2025-02-18, version 14.13.1* Need specifics of what amounts cover frames, lenses etc to help with choices ### 1/5 — Non payment of healthcare privider *2025-02-05, version 14.12.0* Worst insurance ever ## Most praised reviews (10 highest-rated) ### 5/5 — DENTAL *2026-08-12* I understand you may need to change things but the information provided didn't say how the dental cover was changing The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist Which is abit of bully tactics I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨 **Developer response:** Thanks so much for providing your feedback, and we do hear your concern regarding our communications. This platform is intended for feedback about the nib app. If you require additional information about the dental benefits or any of our products or customer service, please contact us at ➡ https://www.nib.com.au/contact-us/. ### 5/5 — DENTAL *2026-07-29* I understand you may need to change things but the information provided didn't say how the dental cover was changing The reason I choose NIB was because I understood what I'd receive back when claiming now I have no idea the message didnt provide any clear information it was just telling me to go to your choice of dentist Which is abit of bully tactics I probably will not leave as I'm happy but a better worded notification would've been a good idea explaining just what I would get back if I did not change my dentist 🤨 **Developer response:** Thanks so much for providing your feedback, and we do hear your concern regarding our communications. This platform is intended for feedback about the nib app. If you require additional information about the dental benefits or any of our products or customer service, please contact us at ➡ https://www.nib.com.au/contact-us/. ### 5/5 — Best Health Fund *2026-06-06, version 16.25.0* I was in NIB years ago when I lived in the Hunter Valley I then moved to the NT & my partner was in another fund. We now live in QLD & i had a call to compare & decided to go with NIB again .Very Happy thank you . ### 5/5 — Love the App *2026-03-24* Super easy to use. Able to check if any medical procedures or hospitals are covered on the app easily. Changing details and checking coverage is also easy. Overall and good app that is easy to use and intuitive. **Developer response:** We appreciate you taking the time to leave such positive feedback, and we thank you for your 5⭐ review. Have an amazing weekend! ### 5/5 — Design and layout clear, crisp and simple. *2026-01-29, version 16.16.0* App design is functional. Easy on the eyes. Quick to load. ### 5/5 — Nib member for 30 + years *2025-12-23, version 16.14.0* Always been happy so far 👍 ### 5/5 — Professional *2025-09-15, version 16.7.0* We have had to deal with NIB alot over the last two years and we have nothing but praise for your professionalism and empathy ### 5/5 — Nib Member *2025-08-27, version 16.6.0* Highly recommend, excellent service. ### 5/5 — Excellent Service *2025-06-25, version 16.1.0* I never had any problem in filing and receiving my claims from NIB. Standard medical relate coverage is being followed. Their line is reliable whenever I call for any inquiry. ### 5/5 — Muy bueno *2025-05-04, version 15.4.0* Muy bueno --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*