# NICE gomobile — user reviews > 64 indexed App Store user reviews of NICE gomobile by Transdev Services, Inc., rated 2.00/5 from 85 ratings. - Source: https://appshunter.io/ios/app/nice-gomobile/id883715145/reviews - App overview in markdown: https://appshunter.io/ios/app/nice-gomobile/id883715145.md - Rating breakdown: 5★ 11 · 4★ 6 · 3★ 6 · 2★ 7 · 1★ 51 ## What do users think of NICE gomobile? Overall sentiment: negative **Pros** - 👍 Convenient ticket buying - 👍 Easy to use (historically) - 👍 Saves effort compared to cash - 👍 Good for transfers - 👍 Customer service helpful (rarely) **Cons** - ❌ Apple Pay not working - ❌ Random logouts - ❌ App sends to web links - ❌ Website links not mobile-friendly - ❌ Outdated app design - ❌ Higher fares than OMNY - ❌ Reduced fare option disappeared - ❌ Freezes and crashes - ❌ Takes money without providing tickets - ❌ No bus tracker - ❌ Difficult to navigate - ❌ No countdown timer on tickets - ❌ Doesn't show remaining tickets - ❌ No persistent storage for card details - ❌ Inaccurate schedules - ❌ Drivers don't stop - ❌ Rude drivers - ❌ No transfers to NYC - ❌ No schedule information - ❌ App directs to other apps - ❌ Can't delete app easily - ❌ No Apple Watch integration - ❌ No OMNY integration - ❌ No live timetables - ❌ No customer service response - ❌ App won't open - ❌ Account blocked for no reason - ❌ No bus schedule PDF - ❌ Drivers skip stops - ❌ Weekend service issues - ❌ Inconvenient fare system - ❌ App closes on bus **Commonly reported bugs** - Apple Pay consistently fails - App logs users out randomly - App redirects to non-functional web links - App freezes frequently - App crashes often - App takes money but doesn't issue tickets - Reduced fare option missing - App doesn't save card details - Real-time schedule information is inaccurate - Account blocked without reason - App won't open - Bus tracker not working - Ticket activation countdown timer missing - Remaining ticket count not displayed **Most requested features** - Allow Apple Pay - Integrate OMNY - Provide live bus timetables - Improve website links for mobile - Add Apple Watch ticket import - Restore reduced fare option - Add bus tracker functionality - Include all bus stops on schedule - Allow persistent storage for card details - Provide bus schedule PDF - Improve weekend service - Allow monthly/30-day unlimited passes ## Newest reviews (17 of 64) ### 3/5 — It’s convenient but *2026-04-17, version 8.1.547* I like using it easy to buy tickets and I don’t before we could use our cards this was good but a constant issue I have is that it never lets Apple Pay work. And it logs u out at random times. Like why is that I thing. Whatever recent update happened took my card off I was like let use Apple Pay doesn’t matter what card it just fails ### 2/5 — Is anyone still using this thing? *2025-01-16, version 7.8.19* I’m few months using this app. First time ever that i have been signed out of my own mobile app… why?! I may not use it everyday however, it is downloaded to my mobile which means only I AM using it to MY conveniences, correct? So, why was it when I needed it to catch a bus and when I went to make purchases I have to log/sign in? I do not walk around with my passwords attached to me for every fricking app, site etc.. APPS! Everyone is selling their APPS to you but Customer Service is another malfunction. No One Answered the “Customer Service” contact number! Wt_?! 😡 ### 3/5 — Subject: Feature Request: Apple Watch Ticket Import *2024-01-06, version 7.8.11* Subject: Feature Request: Apple Watch Ticket Import Hi there, I’m a frequent user of the Transit app for managing my bus and train rides. I wanted to suggest a feature that I believe would greatly enhance the user experience. It would be fantastic if you could consider integrating a feature that allows tickets to be imported directly to the Apple Watch Wallet. This feature would simplify the process of accessing and using tickets for bus and train rides, making it more convenient for users like me who rely on the Apple Watch. I believe this addition would not only streamline the ticketing process but also attract more users who prefer using wearable devices for their daily commuting needs. Thank you for considering my suggestion. I’m looking forward to seeing the continued improvements to the app! Best regards, ### 1/5 — Antiquated App *2023-08-01, version 7.8.11* The fact that you can’t use Apple Pay to buy the ticket through the app is kind of ridiculous. And the fact that they charge $3.00 is also ridiculous, considering with OMNY it’s still the $2.75 price when you tap to pay. These Long Island buses and their payment methods need a serious upgrade. ### 1/5 — App cheats disabled people. Forces us to pay full fare. *2023-07-27, version 7.8.11* I’m disabled and eligible for reduced bus fare and I’ve confirmed with this NICE. I’m already approved and there USED TO be an option to buy reduced fare bus tickets through the app. Months ago it randomly disappeared! And no, my eligibility didn’t expire. I’ve reported this to NICE multiple times for months, they’ve done nothing about it, and I’ve have been forced to pay full bus fare all this time. And if I do, so do other disabled people. This app cheats disabled people out of their reduced fare eligibility. ### 2/5 — it’s okay *2023-07-07, version 7.8.11* It works when it wants to. I haven’t been able to purchase a ticket in weeks. Calling costumer service doesn’t work either because of their options. ### 1/5 — 👎🏻 *2023-06-27, version 7.8.11* despite their name being nice their probably the rudest ever. ### 3/5 — App works fine but they should really just have OMNY *2023-05-28, version 7.8.11* Purchasing tickets is easy and the same functionality as the Long Island Rail Road. It’s just a shame they won’t accept Apple Pay / OMNY and join the rest of the modern world when it comes to paying for transit. ### 1/5 — Terrible *2023-04-04, version 6.6.14* This app needs severe improvements. It freezes and won’t let you know when the next bus is coming. It should have all the bus stops on the schedule so people would know what time the bus is coming at their stop. Very poor service app. ### 1/5 — Scam *2023-01-17, version 6.6.14* It takes money and freezes I lost money buyjng tickets don’t fall for this scam ### 1/5 — Horrrrrrrible *2022-06-23, version 6.6.14* Doesn’t work well and it crashes a lot ### 1/5 — I'd give It 0 If I could *2022-02-27, version 6.6.14* The app took 14 dollars from my card after It froze when trying to buy tickets I needed for work , The app took my money without giving me the 5 tickets I paid for and I'll never use this trash app again ### 1/5 — Terrible *2021-09-08, version 6.6.14* This app needs severe improvements. It freezes and won’t let you know when the next bus is coming. It should have all the bus stops on the schedule so people would know what time the bus is coming at their stop. Very poor service app. ### 1/5 — Horrible *2021-02-22, version 6.6.14* This app doesn’t buy tickets half the time and doesn’t save credit card info. It’s also 2021, it should be able to interface with Apple Pay or take photos of credit cards. ### 1/5 — TICKET NOT WORKING FIX THIS APP *2020-07-01, version 5.1.5* Everytime I buy a ticket it take it from my bank and then it give a message ERROR AND IT TAKE THE MONEY ### 1/5 — Worst transportation app I have ever used *2020-01-03, version 5.1.5* Takes u so many steps just to see a bus schedule. And u can’t even see the whole schedule on one screen. When u move to the 2nd part of the screen it does not show you the original start time of a particular bus so u don’t know which line you looking at. Why can’t u simple put a bus schedule pdf in your app? I wish I can give 0 star. ### 1/5 — Account blocked for no reason *2019-12-04, version 5.1.5* This app was so convenient until they blocked my account for no reason. I paid for all my tickets and never did anything. I would give this 0 stars if I could ## Most critical reviews (10 lowest-rated) ### 1/5 — Guess they don’t want money? *2026-04-03, version 8.1.547* Tried to pay several times with Apple Pay. Transaction was denied each time. No, it’s not Apple or my cards. It’s this app. ### 1/5 — Useless app *2025-10-10, version 7.8.36* Apple Pay doesn’t even work anymore. I hate it here. ### 1/5 — would rather walk *2025-08-31, version 7.8.36* thank you nice for making your service so terrible it encourages me to walk places more ### 1/5 — Trash *2025-08-30, version 7.8.36* Can't get the app to connect to my apple pay. Wish NICE accepted OMNY, so user friendly ### 1/5 — App keeps sending you to web *2025-07-29, version 7.8.19* This app can use a lot of work. Want to look at the bus map? The link leads to the web. Want to plan your trip, again link takes you to the web. It wouldn’t be a big issue however the NiceBus website links don’t work or show on mobile. This is extremely frustrating if you’re traveling and can only use a mobile device. ### 1/5 — This app is DOG WATER *2025-07-24, version 7.8.19* I’ve lived in Nassau county my whole life and have been taking the bus for well over 10 years. This app hasn’t updated in any meaningful way in those 10 years. Please if you’re trying to make it easier on yourself, just download the Transit App and you’ll have a substantially better experience ### 1/5 — Drivers always never stop *2025-07-12* leaving my several complaints in here do you the nice bus company making it literally impossible for someone to report a complaint to their website. your drivers have continually kept driving at several different stops i’ve gone to in the last 2 months. half your drivers are rude and are extremely inconsiderate of the people they claim to serve. the irony in the name is laughable because the last thing this whole company treats its customers is with nice service. i’ve lost all hope in this transportation service getting at least decent in the service they try to provide ### 1/5 — No transfers to nyc *2025-05-08, version 7.8.19* They dont give you a transfer for nyc ### 1/5 — App o servicio? *2024-10-11, version 7.8.19* O la app no muestra bien los horarios o el sistema de buses tiene un pésimo servicio. Especialmente la ruta N1 en Nassau . ### 1/5 — terrible *2023-11-21, version 7.8.11* too complicated too much work NO APPLE PAYYY🤬🤬🤬 ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-12-31, version 7.8.36* I have been using this app since 2020 and never had any issues. It was great using NICE go mobile app when riding NICE buses but will stop using it since OMNY will be available on all NICE buses starting January 4, 2026. However, I will keep this app installed as a backup for just in case the OMNY reader on these buses suddenly doesn’t work. ### 5/5 — App *2020-02-18, version 5.1.5* Its still needs improvement, but for the most part it’s a great app, I had an issue with it and the customer service briefly got back to me and help fixed my problem. ### 5/5 — Great app *2018-04-22, version 3.2.18* I’ve used this app for three years, and have never had any problems using all the features included with the app. ### 5/5 — Amazing! *2015-03-18, version 2.01.00* No longer have to worry about finding change for the bus! Just buy and go. ### 5/5 — Amazing. Makes life so much easier *2014-09-29, version 2.01.00* As long as you buy more than 1 ticket, the price is $2.50 which is the same as cash. They upped the cash from 2.25 to 2.50 fyi. Also unlike the metro cards they expire in 6 months. So that makes them cheaper and Better than the unlimited as long as you do the math. ### 5/5 — Outstanding app *2014-07-03, version 2.01.00* Wish they introduced this sooner. Saves a lot of money and extremely convenient ### 5/5 — Nice just keeps getting better! *2014-06-05, version 2.01.00* Dope App. ### 4/5 — Useful, but could be more. *2025-04-23, version 7.8.19* I’ve been riding the NICE bus and this app saves me a TON of effort. I used to use quarters and have a big sack of $2.75 in my pocket. Now I have the app, that is used & recognised on all buses, with two hour validation windows (for transfers), it’s pretty good. I only wish that NICE’s scheduling system was much better, and had live timetables inside the app. ### 4/5 — Good app *2017-08-10, version 3.2.17* It was a last minute download but it's a good app ### 4/5 — This app is awesome *2014-06-08, version 2.01.00* I don't have to worry about a defective Metro Card anymore. App is super easy to use. And Buds Hatian above is wrong...a single one way $2.75 fare is the same cost as a single fare Metro Card. Duh....buy in bulk and it's $2.50...same as Metro Card! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*