# Nice Mobile Viewer — user reviews > 160 indexed App Store user reviews of Nice Mobile Viewer by Core Brands LLC, rated 2.32/5 from 322 ratings. - Source: https://appshunter.io/ios/app/nice-mobile-viewer/id920491850/reviews - App overview in markdown: https://appshunter.io/ios/app/nice-mobile-viewer/id920491850.md - Rating breakdown: 5★ 81 · 4★ 17 · 3★ 7 · 2★ 27 · 1★ 184 ## What do users think of Nice Mobile Viewer? Overall sentiment: mixed **Pros** - 🚀 Fast and fluid - 👍 Intuitive and user-friendly - 🔒 Robust and reliable - 💡 Flexible and customizable - 🚀 Responsive and quick to load **Cons** - 🐛 Crashes and freezes frequently - 🔌 Connectivity issues and unreliable connections - 🤯 Confusing and unintuitive interface - 🔍 Limited functionality and features - 🕰️ Slow and outdated **Commonly reported bugs** - Login issues and password rejections - Inability to access or control certain features - Incompatibility with newer iOS versions - Inconsistent performance and random crashes - Syncing and data loss problems **Most requested features** - Dark mode option - Better integration with smart home devices - Improved camera and video functionality - More customization options for layouts and themes - Enhanced voice control and automation capabilities ## Newest reviews (13 of 160) ### 3/5 — Improvement *2026-06-22, version 9.0* Please move the mute button on the media tab. When you swipe up on an iPhone to close or change the app you always hit the mute button. :). Simple fix please. ### 2/5 — Terrible user interface and etc *2026-03-08, version 9.0* Because of the system we bought (wish we hadn’t) we have to use this app. The meaning of each icon is not at all obvious. The app often won’t open easily. Wish we had chosen Sonos… ### 2/5 — App crash *2026-01-05, version 9.0* App won’t open, when it does, it just opens to a black screen. ### 2/5 — Used to be fine *2025-11-09, version 8.9.46* Now about 75% of the I open the app it does it’s connect stuff and then the screen is just black. Force close, try again and again. Then sometimes it will work. ### 2/5 — Cable interface is terrible. *2025-04-22, version 8.9.46* The rest is pretty good, like everything automation takes a bit of maintenance and resets sometimes. Would give it 4 stars but y he cable box interface (we’re in Shaw in Canada) is brutal though… ### 1/5 — Buggy *2024-09-29, version 8.9.300* One wonders why did Nice buy Elan if it doesn’t update its up as often as possible. It is hardly responsive and at times stuck. Obviously after 7 months of no update to fix bugs you should expect avoidable issues. ### 1/5 — Accessibility to controller *2024-09-10, version 8.9.300* Software support is horrible…. Your update 7 months ago has made accessing my controller a pain. Have to turn off wifi to connect. If you leave the area of the main Wi-Fi access and enter a room with a eero you are no longer able to directly connect or stay connected to your controller. This problem was not there till you made the update. I have been running 3 eero’s in my home since I bought your system 2.5 years ago and never had a issue. How about you fix your update. This problem affects the app on iPhones, Samsung phones and iPads. ### 1/5 — Terrible *2024-08-15, version 8.9.300* This app is absolutely awful. Randomly works. Eternally spinning wheel. Can’t control items. Our smart home people installed this. Google is better. For the money paid for the smart home systems you think there would be a better app. Added my blinds and it looks so bad. Google home is better!!! ### 1/5 — Terrible App *2024-08-10, version 8.9.300* The old Elan app was a little finicky with a poor UI, but it worked. This one replaced the Elan app (under new ownership), and it is just flat unreliable. Most of the time it won’t connect, which means I can’t play music on my Elan system. Just a garbage app, and I will not be upgrading my Elan G system. I’m moving to another home automation system since this is what you get from not so Nice. ### 1/5 — Won’t connect when on same network *2024-08-02, version 8.9.300* I have to use my cell phone service because it will not work when on the same WiFi. ### 1/5 — Poor performance *2024-07-28, version 8.9.300* Really frustrating app. Crashes frequently and have technical difficulties almost daily. ### 1/5 — Access Issues *2024-07-27, version 8.9.300* We use this app for our home audio system. We have to delete the app and download it in order to log on. This is occurs almost everytime we need to play music, change stations, or even to change the volume....frustrating!!! ### 2/5 — Terrible App *2024-07-10, version 8.9.300* When it works it works but after 3 or 4 times accessing it it doesn’t connect and only does if I restart my iPhone. How maddening is this when waiting to turn on or off security system. Etc. Only app this happens with so thinking it’s not my phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hit & miss *2026-06-14, version 9.0* Very hit and miss as to whether it’ll work when you go to use the app. Either never opens, opens but only shows a black screen or just does function or work when it has been for weeks. Absolutely useless tech ### 1/5 — Worse and worse *2026-05-24, version 9.0* The whole system is terrible. The cameras keep going offline more and more. I can’t play back any history on any of them anymore either. ### 1/5 — Fire your developers *2026-04-13, version 9.0* Yes, all of them. This app has been complete trash for the last three years. Some of the most basic tech, these bumbling idiots don’t know what they’re doing. ### 1/5 — Awesome…if it was 2014 *2026-04-13, version 9.0* This is a terrible product for 2026. Really bad compared to other apps. It would take one developer less than a week to modernize. I have to click so many buttons to get to where I want to be. I wish for an alternative so bad but I’m stuck with it. Makes us not use our in house speaker systems. We just use Bluetooth. ### 1/5 — Temperature controls no longer work with all and smart home *2025-12-07, version 9.0* Cannot get temperature controls to work with my ecobee system. Super annoying for how much this system costs. Upgrade your software Nice Viewer to work!! ### 1/5 — Stuck in 2018 *2025-07-28, version 8.9.46* While the app gets a small amount of updates, no real development has occurred for the functionality and stability since launch. When introduced in 2021, Nice Viewer was already outdated. 4 years later it is positively Jurassic. Some basic Apple functionality, such as Split View, aren’t supported. Custom home screens? Not here. Shortcuts? Try elsewhere. It’s a shame. ### 1/5 — Terrible *2025-01-28, version 8.9.46* Lights with app stopped working. Attempted to call customer support. There’s a long phone tree that eventually leads to a recording that says they can’t help you. Doorbell is annoying and difficult to stop even when you answer the door. There’s no one to help you. Poor product with poor service. Highly don’t recommend ### 1/5 — App is down 12-1-24 *2024-12-01, version 8.9.29* Please fix ### 1/5 — Elan not working *2024-10-21, version 8.9.5* Crashing more now after update and automatically opens up. Hard to select other system. ### 1/5 — ANNOYING!!! *2024-10-17, version 8.9.5* I’ve had this app a few years now and never had issues until recently. It will be working fine and then it will not connect to my system. I have to delete the app and reinstall. Now, that doesn’t even work!!! I have to call my audio people, which is not ideal because it takes days to get an appointment. I’m ready for a reliable app!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best ever! *2026-01-16, version 9.0* This is the best app! Easy way to switch on my lights, out of this world ### 5/5 — Does exactly what it should do *2025-12-19, version 9.0* Having moved from Control4 this is a breath of fresh air. The fact my installer has the ability to add/remove buttons and change layouts of screens rather than only use the default ‘remotes’ or views is brilliant. While default pages/views work well, with a skilled installer Nice is much more malleable to your needs, overall I’m very happy. ### 5/5 — Amazing Upgrades *2025-10-16* System is just as good as the company who does the job. If you have a solid network, system works great without any hiccups. New software has so much flexibility and new driver interactions with other brands. ### 5/5 — Great app *2025-05-29, version 8.9.46* One app that controls everything on the Nice system. Easy to use ### 5/5 — Sreejith Bhaskaran Nair *2025-04-22, version 8.9.46* Excellent user interface , user driven themes , fast connectivity ### 5/5 — Amazing all around system is solid *2025-03-20, version 8.9.46* My system works amazing! I guess if your system has issues it’s more of an installer fault . ### 5/5 — App Not Finicky *2024-09-06, version 8.9.300* As any tech gadgets, if it’s not setup correctly or using garbage network to support the traffic those connected devices needs, you will have a very bad experience……. Please don’t blame the system, blame the installer or not enough budget to buy an enterprise network to handle the system needs…… As you can see, the reviews are one star or 5 stars, the one star reviews installed on a budget, and the Five Stars installed a Pro with great network and cabling and programing to match the outcome ### 5/5 — Not bad *2024-04-19, version 8.9.300* I don’t understand why there are so many bad reviews about this app. it just do what it’s meant to be done. The only complaint, but I think it’s because the limitation of the controller internal software, it’s because it never remembers where you left from when you reload the app. ### 5/5 — A Nice Interface *2024-04-04, version 8.9.300* Been using Elan/ Nice home automation for years. I find the app to be intuitive and responsive. ### 5/5 — App Not Finicky *2023-09-23* As any tech gadgets, if it’s not setup correctly or using garbage network to support the traffic those connected devices needs, you will have a very bad experience……. Please don’t blame the system, blame the installer or not enough budget to buy an enterprise network to handle the system needs…… As you can see, the reviews are one star or 5 stars, the one star reviews installed on a budget, and the Five Stars installed a Pro with great network and cabling and programing to match the outcome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*