# Nicolet Bank bankNow — user reviews > 53 indexed App Store user reviews of Nicolet Bank bankNow by Nicolet National Bank, rated 4.77/5 from 5,363 ratings. - Source: https://appshunter.io/ios/app/nicolet-bank-banknow/id603221508/reviews - App overview in markdown: https://appshunter.io/ios/app/nicolet-bank-banknow/id603221508.md - Rating breakdown: 5★ 4,635 · 4★ 457 · 3★ 132 · 2★ 40 · 1★ 99 ## What do users think of Nicolet Bank bankNow? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 User-friendly - 💳 Mobile check deposit - 🔒 Secure banking **Cons** - 🐛 Frequent login issues - 🐛 Mobile deposit problems - 🔍 Limited account visibility - 🕰️ Cumbersome to use **Commonly reported bugs** - App crashes and connectivity issues - Face ID/biometric login not working consistently - Unexplained deposit failures **Most requested features** - Memo line for bill payments - Ability to track debit/credit cards for joint accounts - Extend iOS support for older devices - Improve mobile deposit reliability ## Newest reviews (13 of 53) ### 3/5 — Online banking *2024-12-11* Love it. But bill pay doesn’t work well . App always says credentials don’t work when signing in first time. Goes back to sign in and then will open second time around every time?? ### 3/5 — Definitely lacking *2024-11-17* Please come up to speed (technology-wise) with other big name banks. So much you can’t see from the app and still need to log in to the website or look at statements. Everything should be at your fingertips in an app and sadly this one falls short. ### 2/5 — Mobile deposits don’t always go through *2023-09-28* I have experienced problems with mobile deposits not clearing. When I called it in they said no flag is given for a partially completed deposit or for deposits that didn’t complete for whatever reason. Was told they sometimes just don’t go through. “It happens a lot” they said. Well clearly this needs addressed at least on the level of notifying the depositor of issues with the deposit if you didn’t complete it. Even the pizza place on corner will text me if I didn’t complete an order!! I would think you would invest significant resources to ensure you get your money. Other than that the app seems stable and functions well. ### 3/5 — Where’s the memo line? *2022-10-03* Before Nicolet bought our bank, I was able to put account information on a memo line when paying a bill. I was also able to leave a memo for me about the payment. I would love to see at least the memo line on the check available again! I do like using the online bill pay, but the lack of the memo line is a little bit of a problem. I know that some people will say to just put the account number in the biller’s information. However, I have some situations where the number I need to include is different every time. ### 4/5 — I like app with one exception *2022-09-12, version 22.1.100* That is it keeps asking me to rate it! ### 3/5 — Great, but need some fixes. *2022-09-08* Love having this, but needs some bug fixes. I update it all the time, but the majorly of the time I try to do something on the app, or simply log in, it says to contact customer support and the app won’t work. ### 3/5 — Face ID *2022-08-24, version 22.1.50* What’s the point of facial room recognition when the App requires your password on almost every login? ### 2/5 — Cumbersome to use *2022-07-07, version 21.3.50* Cumbersome to use and not very user friendly compared to other bank mobile apps ### 2/5 — ok when it works *2022-04-29, version 21.3.50* they must have fixed some of the glitches, doesn’t have problems quite as much hence the 2 stars instead of 1. the app really knows when i absolutely need to check my balance and then it doesn’t work. i took a screen shot but don’t see a way to load the pic. but yeah- seriously like clockwork!!! debating switching banks because of the app and other reasons dealing with the bank. ### 2/5 — Can you fix your app *2022-04-09, version 21.3.40* The apps favorite thing to do is forget to my password and since you don’t allow pasting in passwords it’s an absolute pain to re-login ### 3/5 — Big Problem for Me *2022-02-23* Yes you can track your checks and debits. You can pay your mortgage payment from your checking. BUT you can' t make a credit card payment using the internal transfer. It's very annoying! ### 4/5 — Very disappointed *2021-11-17* I’ve gotten by with my iPhone 5S. Your new and improved app requires IOS13, which my phone doesn’t have. I was anticipating relying on my phone after my local branch closes, but now I can’t access the mobile app. Thanks for nothing. ### 1/5 — Face ID no longer works *2020-12-11, version 20.2.50* For the past week whenever I've tried using Face ID I get an error and it tells me to call support ## Most critical reviews (10 lowest-rated) ### 1/5 — Rarely works for travelers *2022-12-04* Unless you are using the app during normal business hours in the same time zone as Nicolet’s offices, don’t bother. It frequently fails to log you in and exhibits other instabilities. The only alerts I’ve ever received is when this app refuses to let me log in! Might as well live in the 1960s since i have to use snail mail to deposit hard copy checks! ### 1/5 — Hate it *2022-09-27, version 22.1.100* You make this more complicated than it needs to be, I miss Charters simplicity ### 1/5 — Bank somewhere else it save u a heart attack *2022-09-09, version 22.1.50* Go somewhere else’s to bank it will save u a heart attack ### 1/5 — Unbelievably bad still! *2022-07-26, version 21.3.50* I can’t believe how little this app has improved over the years. Mobile deposit is marginally better but it’s still extremely fussy. If it arbitrarily doesn’t like the photo of the reverse side of the check it forgets everything and you have to start over. Today’s new layer of awfulness may drive me to change banks. Now, not only do I need a verification code sent to me at login, but it’s sent to me via a PHONE CALL I HAVE TO WAIT 2 MINUTES FOR INSTEAD OF VIA TEXT. This is an absolutely insane choice that makes the app utterly unusable. I’d give this service negative seven stars if I could. Complete garbage. ### 1/5 — Not good *2022-04-19* I do love online banking, however with this latest update I can no longer track my debit card along with my husbands. I was told he would need to create his own account to track and that is truly inconvenient. Tried to set up for him and it would not allow. Joint account should allow 1 profile on app to track all debit/credit cards ### 1/5 — Disappointed *2021-11-10, version 21.2.70* Was great app until required iOS 13 and no longer an use on iPad. ### 1/5 — Only iOS 13 and newer, I can’t use anymore *2021-11-07* I’m still getting by just fine with an iPhone 6, and this latest app version requires ios13, which is not available to iPhone 6 users. I just moved to a rural location and can no longer deposit checks without driving into town. Please include usage for iOS 12 users who done go out and buy the newest phone every year. ### 1/5 — I can’t log in *2021-09-22, version 21.1.30* I can’t log in, the app re starts every time and I Can Not use it at all. ### 1/5 — Deposits *2021-09-12, version 21.1.30* Now that you have bought and closed our branch how do I deposit a check? ### 1/5 — Won’t let me use face to login *2021-01-13, version 20.2.50* I’ve tried over 10 times to have it save my face profile to login and it never works. For some reason it won’t save that preference. ## Most praised reviews (10 highest-rated) ### 5/5 — Rocks *2024-07-18* This app is proving to be a lifesaver today. Had no problems downloading (but did require a more advanced and current operating system)… once downloaded - found it extremely easy to use. Excellent. Thank you. ### 5/5 — Good app! *2023-09-25* I have had no problems with this app. I am very happy with the way it works! ### 5/5 — They have your back *2022-11-03* Before someone can hack money out of my account Nicholet Bank stops them. I couldn’t be happier with this bank and will NEVER change..I cannot thank them enough for watching out for us older folks. It lets us sleep better at night. ### 5/5 — Banking at Nicolet *2022-06-02, version 21.3.50* Once you understand how it works It is easy to navigate through. ### 5/5 — Exceptional friendly service *2022-04-22* Customer service is awesome especially at the Menasha and Appleton offices. It is fun to do my banking business when you have such friendly staff. ### 5/5 — Easy to use! Love this online banking!! *2021-11-26* Recommend it for everyone, easy to use. Banking information at your fingertips always available. ### 5/5 — Mobile Check Deposit *2020-10-26, version 20.1.200* This method is best thing since kitty litter ✅ ### 5/5 — Efficient/Easy App *2020-01-17, version 19.3.20* The Nicolet Bank App is very user friendly and efficient. Highly recommended. ### 5/5 — Is something wrong with the app? *2019-10-13* I know all my info but it isn’t working 👀 I can’t even get to the page to change my password. ### 5/5 — Teri Berndt *2019-08-23, version 19.1.30* Is the best!!! Great customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*