# Night Owl Connect — user reviews > 301 indexed App Store user reviews of Night Owl Connect by Night Owl SP, LLC, rated 1.70/5 from 2,672 ratings. - Source: https://appshunter.io/ios/app/night-owl-connect/id1263552250/reviews - App overview in markdown: https://appshunter.io/ios/app/night-owl-connect/id1263552250.md - Rating breakdown: 5★ 242 · 4★ 87 · 3★ 115 · 2★ 304 · 1★ 1,924 ## What do users think of Night Owl Connect? Overall sentiment: negative **Pros** - 🚀 Great camera quality - 🔒 Decent security features - 👍 Easy setup and installation **Cons** - 🐛 Buggy and unreliable app - 💤 Lack of app updates and support - 🔍 Limited playback and review options - 🔌 Connectivity issues and frequent disconnections - 🤖 Poor motion detection and notification reliability **Commonly reported bugs** - App crashes and freezes frequently - Unable to log out or log back in - Inconsistent push notifications - Recorded videos fail to load or play back **Most requested features** - Add fast forward/rewind for video playback - Improve app stability and responsiveness - Provide more customization options for motion detection - Introduce landscape mode support - Implement cloud storage and remote access features ## Newest reviews (20 of 301) ### 2/5 — Can't connect *2026-08-01, version 5.0.95* Its been years without being able to see my cameras on my phone, (LOG OUT FAILURE) its all I get!!! ### 1/5 — Worst ever *2026-07-08, version 5.0.95* This might be worse than finding out you got a girl pregnant at 16 worst app ever hope whoever made this has hemroids forever never get this app unless you want to find a bridge to jump off ### 1/5 — Invalid token *2026-07-06, version 5.0.95* After about a month you’ll get an error saying “invalid token”. You can’t log out from that point. You’ll have to delete the app and reinstall. Please fix this bug! ### 1/5 — Don't get this *2026-07-04, version 5.0.95* Not worth it lots of problems with the app. Sometimes you can't even login ### 1/5 — Needs monthly deletions *2026-07-04, version 5.0.95* The app token aspires preventing logout or login. You have to delete the app and reinstall to relogin to access your camera. Avoid. ### 1/5 — Is junk *2026-07-04, version 5.0.95* Very slow, often need to delete app just to log out. ### 1/5 — Trash *2026-06-27, version 5.0.95* This application is trash if I could find a worst word than garbage, I would say that the previous reviewer who also left one star is spot on every couple weeks You have to uninstall the app and it doesn’t show everything even when everything‘s connected the wire situation is extremely stupid. All of the wires are properly connected yet some cameras dont display or displays sometimes. It one time skipped like 10-15 secs of critical time when we were looking for a hit and run , it failed miserably to identify the car with a clear photo. In this situation it captured the plates but the night vision made the license plate reflective so all you see is a bright light where the license plate numbers should be. This company doesn’t care either they probably support trump and dont care to improve the app for the people they are rich and could care less. Im a small business and id recommend any other system not this dirt…because they dont know or care that the app crashes which it does often they dont care to make it better especially with ai and new technology, its unbelievable how much they dont care….they got you to buy there there camera system it didn’t capture a thing from that situation. The person got away with crashing into our building and destroying our car and causing my business insurance to increase . If i could talk to the ceo id tell him your doing a terrible job sell the company to people who care. It falls on the owner his family and the managing executives of this company… terrible terrible and ive been using them for 8 years and the only reason i haven’t changed yet because its a hassle to take down all the wires and it works if you know how to deal with it but if you want to use it for protection it only deters people because they know you have a camera and this garbage company knows that so capturing a small segment of the market is enough to make them rich and they did and know dont care about the product they built anymore … hire me and i can fix it or sell Me the company … who ever reads this review and works for the company send this to the boss. ### 1/5 — Crashes *2026-06-26, version 5.0.95* The app crashes all of the time. You used to have to sign out and sign back in but now you have to delete the whole all and reinstall. Absolutely trash. ### 1/5 — Worst camera system ever *2026-06-25, version 5.0.95* They always say they’re gonna fix this and that and stuff. Never have and never will. They know they create a terrible product too. ### 1/5 — alot of problems *2026-06-25, version 5.0.95* fix this problem or issue. don’t sing me in or out. and i have to uninstall every time this happens every time this program need to be updated thank you ### 2/5 — App sucks *2026-06-20, version 5.0.95* I constantly have to delete and redownload the app due to it not connecting to my cameras. ### 1/5 — App is hot garbage *2026-06-20, version 5.0.95* I regret buying the night owl system because the app is a complete joke. It randomly decides to not let me log in, which forces me to delete the app completely and redownload. Cameras work fine for what they are. Wish the company would do something about this terrible app. ### 1/5 — Not happy *2026-06-20, version 5.0.95* Never buy again ### 2/5 — It is not great *2026-06-18, version 5.0.95* The app stops recognizing my cameras and ask me to log out invalid token. I tey to log out it says logout failed. I have to remove the app and reinstall it then it will work day a day or two. ### 1/5 — Do not recommend. *2026-06-18, version 5.0.95* Terrible app. Have to uninstall and install every few weeks. The play back is so slow that it’s not even worth it. This system was installed before we purchased our home and we will most likely throw it away. I do not recommend this brand at all. ### 1/5 — Horrible *2026-06-16, version 5.0.95* App is complete garbage. Do not recommend. ### 1/5 — App sucks, cameras are good *2026-06-10, version 5.0.95* Your app absolutely sucks. Every time i try to open it I have to log out and log back in. And sometimes that doesn’t work and tells me invalid token. I have had to delete the app and reinstall it so many times just to use the stupid thing is ridiculous! Fix your app or im switching to a different brand security system! ### 1/5 — Very Poor *2026-06-10, version 5.0.95* For years it’s only been slightly more reliable than the other camera I pay for but everything every other review I read is true. It’s abhorrent. I can’t count the many ways it has, can and will fail. It’s almost comical. Very poor. 0-10. ### 1/5 — App sucks *2026-06-09, version 5.0.95* I have an Apple phone and every time I go to Watch a playback it stops about 30 seconds in so I can never fully watch it. The only way to watch is to log onto a computer. in addition, it constantly has sign in issues and I have to uninstall the app from my phone and reinstall it in order to get it to work. There is no option to fast forward through a segment when watching which takes up an extreme amount of time when you’re trying to look for something in particular. Absolutely worst app which defeats the point of having camera. I need a system I can easily navigate when I need to. ### 1/5 — Camara basura *2026-06-03, version 5.0.95* Desde que instale estas cámaras es puro problemas de instalación se desconectan a cada rato tengo que endarlas arreglando muy mal no las recomiendo la mera verdad ## Most critical reviews (10 lowest-rated) ### 1/5 — Invalid token, ???? *2026-08-02, version 5.0.95* Ok so this app always says invalid token. Then you have to log out and then log back in. But lately it won’t even let me log out.i clicked the help link it said to go to home page. But I can’t even do that. ### 1/5 — Worse app *2026-08-01, version 5.0.95* Broken login system. Reinstalling an app every month just to keep using it is unacceptable. Fix your bugs! ### 1/5 — Unreliable app *2026-08-01, version 5.0.95* Unreliable app. Having to delete and reinstall this every 4 weeks just to stay logged in is ridiculous. Needs major bug fixes! ### 1/5 — Do better *2026-07-30, version 5.0.95* Not even giving this a star if I can help it! I have an iphone15 pro max and this app does random invalid tokens. I could sign out and back in and that fixed it. No problem! NOW it does it and I try to log out and it will not let me so I have to UNINSTALL the app and reinstall it and sign back in to get it to work! Fix this problem!!! Please! ### 1/5 — Old app *2026-07-27, version 5.0.95* This app constantly crashes and requires the app to be deleted and reinstalled to be able to watch video feed. You cannot watch motion events back on the app, only a few seconds will play at a time. ### 1/5 — Cameras are okay, app is TRASH *2026-07-25, version 5.0.95* This is the WORST app I have ever had the displeasure of using. Constantly giving you “invalid token” errors every other time you wanna see your cameras, so you have to log out and log back in. Now I’m getting log out errors where it wont even let me log out, so you have to delete the app and redownload. If I’m in a pinch and needed to quickly pull up my cameras to prepare for impending danger such as a potential burglary or the like, I would be dead by the time the app reinstalled itself. ### 1/5 — FIX YOUR APPPPPPP *2026-07-21, version 5.0.95* YOU GUYS KNOW HOW BAD THIS IS. FIX IT!!!!! ### 1/5 — Awful *2026-07-17, version 5.0.95* Full of bugs and glitches. Does not work consistently ### 1/5 — Worst app *2026-07-14, version 5.0.95* This app randomly stops working every few weeks. Says you have to log in…but then says you are already logged in. The only solution is to uninstall the app and then reinstall. Video feeds are poor. ### 1/5 — Frequent Reinstall Required - Pain in the Butt *2026-07-12, version 5.0.95* Absolutely needs work. Marginal at best. App constantly fails at login giving a “Invalid Tokens” Fault. Their fix is to reinstall. Every 2-3 weeks for more than 2 years is ridiculous. DVR & monitor works fine. Affects all users and phones. ## Most praised reviews (10 highest-rated) ### 5/5 — Worst app *2026-03-30, version 5.0.95* Im happy with the cameras but the app is horrible half of the time doesn’t work. I wish they had another app ### 5/5 — Bug report *2025-03-18, version 5.0.95* Getting a lot of “invalid token”. Can’t log out or back in again. Bug report. Can you help and update? ### 5/5 — Great *2025-01-03, version 5.0.95* One time on a Saturday I was walking in the street and saw Jerome and it started snowing. ### 5/5 — Bug report *2024-11-26* Getting a lot of “invalid token”. Can’t log out or back in again. Bug report. Can you help and update? ### 5/5 — Night Owl *2021-04-05, version 5.0.95* This is a really great product. I am a first time home owner and security was one of my first purchases/ biggest concerns after closing on my home. Night owl is a service I trust and gives you all the security comfort and technology you need without feeling you are over paying or feel like you don’t have enough equipment to secure your home. Their service is worth the cost. It is also real people that can help you. Not a machine or sales person trying to increase your fees. I would highly recommend Nightowl if you want a one stop shop to secure your home. ### 5/5 — Night Owl Cameras compared to Ring cameras *2020-06-25, version 5.0.94* Hi. I first owned a couple Ring Flood Light Cameras but recently moved and first had the chance to run wires for my Night Owl Security system. Overall, I’m extremely pleased. Once set-up was complete and internet installed I have the Night Owl System working seamlessly. Very comparable products in my opinion with Night Owl being a fraction of the price. I have 8 cameras up at less than half of the cost for 2 Ring flood lights and a year subscription to their services. So way to go, NightOwl. Seems you guys worked out many of the app kinks because so far, so good! Keep putting out quality products. A much appreciated customer ### 5/5 — Huge improvement *2020-02-23, version 5.0.94* Ever since I got this system, I thought it was the biggest piece of junk ever, as far as trying to view playback and stuff. It was very skippy, slow, app took forever to open, it almost wasn’t worth having. I was just about to give up on it until this last update. I don’t know what they did or how but it’s almost like it’s a totally different system now. It runs how I thought it would run when I first got it. It’s literally unbelievable, I having trouble believing it’s even the same thing I originally purchased but it is. Good job guys, you have saved the whole entire night owl name in my opinion, go have yourself a beer, you’ve earned it. Saved me from having to get a whole new system, I’m completely satisfied with this one now. Thanks guys, keep up the good work!! ### 5/5 — App not working *2019-07-31, version 5.0.21* App won’t connect. It keeps saying off line no internet connection but I’m getting movement alerts and can see everything on my monitor. Phone is updated and has space. Have deleted and reran app numerous times and gotten new reset codes. This is an update from previous review. We updated our Wi-Fi yesterday and today I went to settings and completely removed the device and put it back on and everything is great so far and my son was able to view the cameras away from home. So instead of removing app, completely delete the device and reinstall. ### 3/5 — Unable to login *2026-05-20, version 5.0.95* Unable to login app keeps closing as if it has a bug ### 3/5 — Just a little irritation: *2026-05-13, version 5.0.95* It works for the most part. Video is ok. The only irritation is when it logs me out, I’ll try to log in, it says “invalid token” & when I try to logout all the way to sign back in it comes back with “logout failure” so then I have to remove the app & redownload it from the App Store. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*