# Nilex Mobile Helpdesk

> Nilex Mobile Helpdesk (iPhone/iPad app by Nilex AB.)

- Source: https://appshunter.io/ios/app/nilex-mobile-helpdesk/id390384514 (this page in markdown: same URL + `.md`)
- Developer: [Nilex AB](https://appshunter.io/developer/390384517)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 6.0 · 11 MB
- Languages: American English, Danish, German (Germany), Polish, Swedish, Turkish
- Released: 2010-10-03
- Data updated: 2026-05-15
- User reviews in markdown: https://appshunter.io/ios/app/nilex-mobile-helpdesk/id390384514/reviews.md

## What is Nilex Mobile Helpdesk?

Manage your IT helpdesk when you’re on the go!

Nilex Mobile Helpdesk enables you to respond to service requests anywhere, anytime. Whether you’re on the road or simply away from a computer, Nilex Mobile Helpdesk gives you the flexibility you need to deliver superior helpdesk support from anywhere in the world.

With the trademark simplicity and ease-of-use of Nilex Enterprise Helpdesk, the Nilex Mobile Helpdesk App allows you to:

• View cases assigned to you or your team
• Create new cases
• Easily filter and sort the case list per field to access the exact information you need
• Update the status, priority, position, due date, request user, and many other fields in the case
• Read and send e-mails from within the app
• Find and/or set case position on the map, follow movement or find closest handlers, discover case CI's on map and more (license for Positioning needed).
• Take and attach images to the case
• Read attached files
• Add spare parts and other costs, ready for invoicing
• Easily navigate between views in an interface that’s specially designed for your device
• Secured encrypted connection

Nilex Mobile Helpdesk App is a free application included in Nilex Enterprise Mobile Helpdesk. Nilex Enterprise is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, NilexPlus enables IT professionals to maximize the success of their IT infrastructure.

Stay on track, in-the-know, and improve your IT performance with Nilex Enterprise. IT’s that simple!

Disclamer: Continued use of GPS running in the background can dramatically decrease battery life. You can always turn off location service for Nilex Helpdesk Mobile in Settings, Privacy, Location Services.

For more information about Nilex Mobile Helpdesk App, and other products in the Nilex Enterprise suite, please visit our homepage!


## Version history (last 5 releases)

### 8.95.2002.1 — 2018-02-01

This app has been updated by Apple to display the Apple Watch app icon.

We dropped support for SSLv3.

### 8.95.1001.1 — 2017-03-21

Solved bug attach files

### 8.94.3001.2 — 2016-11-18

Corrections of minor bugs

### 8.94.2002.2 — 2016-06-07

- Enabled configuration of tab Details; change field order, show or hide fields. 
- Tab Details; user can add new fields: EXTRA2, EXTRA4, EXTRA5 och EXTRA8.
- Search for e-mail recipient amongst users and vendors.

### 8.94.2001 — 2016-05-04

- A correction in priority matrix feature
- A correction of bug occuring at ticket activation, from status Pending

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## More apps by Nilex AB

- [Nilex Service Platform](https://appshunter.io/ios/app/nilex-service-platform/id1241363984)

All apps by Nilex AB: https://appshunter.io/developer/390384517

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-15.*