# NissanConnect Services AU — user reviews > 36 indexed App Store user reviews of NissanConnect Services AU by NISSAN MOTOR CO., LTD., rated 1.36/5 from 76 ratings. - Source: https://appshunter.io/ios/app/nissanconnect-services-au/id6467369743/reviews - App overview in markdown: https://appshunter.io/ios/app/nissanconnect-services-au/id6467369743.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 0 · 2★ 1 · 1★ 66 ## Newest reviews (18 of 36) ### 1/5 — Can’t add vin *2025-12-11, version 3.8.0* Pretty useless. First log in. Add vin. Won’t accept it. ### 1/5 — App does not work *2025-12-08, version 3.8.0* App says my “VIN is not recognized” what a joke. Nissan needs to fix this ASAP. Sales would talk about the app features when trying to sele the vehicle, but the app does not work. ### 1/5 — Doesn’t work in Australia *2025-11-28, version 3.8.0* I’ve owned my 2024 Nissan QashQai Ti e-power since October 2024. I was advised of the app from the dealer and they explained the simplicity of logging in, adding the car, remote start etc., over 12 months later, still can’t add my vehicle because my VIN is apparently wrong, yet the manufacturer plate at the drivers door, the window, paperwork from the dealership at Nissan and the QLD Transport & Main Roads all say it’s correct. I’m disappointed because “here’s an app that is like the competition” *cough* Toyota, and Nissan can’t live up to the game. I love the car, but I hate the app, and I’m surprised there’s still no fix. ### 1/5 — App doesnot work *2025-11-16, version 3.8.0* this app doesnot work in Australia. i tried to jnput VIN number from doccumentmany times but it alway told me wrong VIN number. ### 1/5 — Doesn’t work *2025-11-10, version 3.8.0* I just bought a new Nissan and I would love to use the audio system to its full extent but I cannot because this app will not work. After reading reviews I see that some say it does not work in Australia. I don’t know why that would be possible as it means a whole component of the car does not work. I’m disappointed with the app, but I’m also disappointed with Nissan ### 1/5 — Doesn’t work *2025-10-26, version 3.8.0* Can confirm app does not work in Australia. Scanned VIN and put it in manually. Nothing. ### 1/5 — Fizzer App *2025-10-10, version 3.8.0* This app sounds good but Nissan have discontinued it in Australia. Why not just delete it? DISSAPPINTED ### 1/5 — worst *2025-10-04, version 3.8.0* not working this app ### 1/5 — Services app *2025-09-24, version 3.8.0* Says to add your VIN. I put it in and get told must start with 2 letters-well it doesn’t so I can’t use app👎 ### 1/5 — Don’t bother *2025-08-16, version 3.8.0* Does not work not worth wasting your time ### 1/5 — Don't buy Nissan 2025 Nissan X-Trail *2025-08-09, version 3.8.0* I’m really disappointed to find that this app isn't suitable for the Nissan X-Trail. It feels frustrating, especially after investing 60k in Australia. I had hoped for a better experience. Don't buy 💰 ### 1/5 — TERRIBLE *2025-07-09, version 3.8.0* First thing it asks for is the VIN and I put it in correctly multiples times and it says it’s wrong. Didn’t do anything for me at all. ### 1/5 — Not working *2025-06-18, version 3.8.0* Tried to add my car used the VIN and keep saying invalid ### 1/5 — Not working *2025-06-12, version 3.8.0* Based in Australia but whenever I add the vin number says incorrect vin ### 1/5 — Not accepting VIN *2025-03-20, version 3.5.0* Unable to give a no star rating. Keeps telling me my vin is wrong. Scanned and entered manually keeps saying it’s wrong. Its correct. Useless app if I can’t enter these details and have now deleted. ### 1/5 — This does NOT work in Australia any longer (2025) *2025-03-18, version 3.5.0* This app hasn’t worked for years, and when it did work it was very limited. For some reason it is available on the iOS store, and has been updated but Nissan confirms that it is not available for Australian customers. Don’t waste your time. They should pull it from the store if we can’t use it. ### 1/5 — Doesn’t have VIN dictionary *2025-03-10, version 3.5.0* I’m trying to add my vehicle and it shows wrong vin number every time I have only one VIN number its 2023 Xtrail T33 and still app doesn’t have VIN details. ### 1/5 — Cannot add my car *2025-03-02, version 2.4.9* I tried to add my car but every time it says first two VIN number should be alphabet. How am i supposed to change VIN? 😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Vin issue *2026-06-02, version 3.14.2* Vin nos recognised ### 1/5 — Useless App ever *2026-05-30, version 3.14.2* Can’t connect this stupid app and kept saying “VIN is incorrect” ### 1/5 — Trouble *2026-04-20, version 3.14.2* The app doesn’t work on my Y 62 patrol. ### 1/5 — No good *2026-03-25, version 3.14.2* When you go to set up the App it requires you to authenticate your email. Safari says the connection is not secure, so cannot login to the App. ### 1/5 — Doesn’t accept VIN number *2026-03-06, version 3.13.0* Garbage app, does not work. ### 1/5 — App dose not work *2026-02-26, version 3.13.0* Tried adding Nissan Xtrail keep saying can find vin, calling Nissan is a joke they are no help at all, can update any maps with out the app. Don’t buy Nissan ### 1/5 — Doesn’t work for the 2024 model. *2026-02-14, version 3.13.0* My car is having trouble keeping the phone connection. I was told by the serviceman to use the app. When I tried it wouldn’t accept my vin. I contacted Nissan they said it wasn’t for my 24 Nissan Qashqai it’s only for the 25 model. ### 1/5 — It says my VIN is wrong *2026-01-17, version 3.13.0* But, my VIN is correct ### 1/5 — Doesn't work *2026-01-06, version 3.13.0* I've tried entering my vin multiple times to get this set up and it keeps telling me it doesn't match the vehicle ### 1/5 — Doesn’t even let me start *2026-01-04, version 3.13.0* Won’t even let me make a password so I can try and use the app ## Most praised reviews (2 highest-rated) ### 2/5 — “WHITE ELEPHANT “ *2026-06-15, version 3.16.1* Very disappointed with the whole setup, seems most of the functionality (according to the Nissan connect book ) has been removed. The book appears useless, because not much seems to apply to the Australian model. ### 2/5 — Compatibility *2026-03-27, version 3.14.2* I wish this app were compatible with more Nissan vehicles in Australia. At the moment, it only supports some 2025 and 2026 models. It would be great if a software upgrade could make newer vehicles, such as the Nissan X-Trail 2024, compatible as well. It’s disappointing that access is limited to just a few models. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*