# Nitrado — user reviews > 230 indexed App Store user reviews of Nitrado by marbis GmbH, rated 1.83/5 from 180 ratings. - Source: https://appshunter.io/ios/app/nitrado/id495161830/reviews - App overview in markdown: https://appshunter.io/ios/app/nitrado/id495161830.md - Rating breakdown: 5★ 23 · 4★ 11 · 3★ 5 · 2★ 14 · 1★ 118 ## What do users think of Nitrado? Overall sentiment: negative **Pros** - 🚀 Quick server management - 👍 Good server performance - 💡 Convenient mobile access **Cons** - 🐛 Buggy app with frequent crashes - 🔍 Difficult to navigate and configure - 💤 Slow and unresponsive at times - 🔒 Poor customer support and communication **Commonly reported bugs** - Login and authentication issues - Server settings not saving properly - Frequent server disconnections and downtime **Most requested features** - Improved app layout and user experience - Better server monitoring and control options - Seamless integration with console platforms ## Newest reviews (18 of 230) ### 2/5 — Doesn’t support Xbox *2026-02-22, version 7.8(0)* They don’t support Xbox even tho there online website says they do. :( ### 4/5 — Has been improving *2025-10-28, version 7.4.3* Not perfect but is capable of scrolling through a 25,000 line .xml file on my phone, but I have to login every day ### 1/5 — Yes the negative reviews are correct *2025-09-12, version 7.4.3* 2nd day with nitrado, the app is so slow and buggy, you won’t get anything from support besides FAQ, that have never helped anyone. Even the website is bad. Server constantly shutting down and not letting you start. The uptime they promise is all lies ### 1/5 — Doesn’t work *2025-08-21, version 7.4.3* I’m able to see my server but when I click it, it doesn’t do anything but load. It has been loading for over 20 mins and still never loaded my server details. ### 1/5 — Low quality *2025-08-20, version 7.4.3* I don’t understand why so many games require you to go through Nitrado to get your own game servers because this app doesn’t work AT ALL not even the website works which is infuriating. I purchased a server for the game “ark survival evolved mobile” and it said “server offline” I have searched their FAQs page and have even reached out to tech support and they haven’t made my server go online. Doesn’t matter what I do I just don’t get what I paid for which is ridiculous! I wasted my money because I expected to have access to my own game server which never even happened. It has been a whole day since I purchased it and I have moved around every button that looked like it could make my server go “online” yet nothing has worked seriously they need to either fix their servers or give people refunds because it is unfair that we are paying for “services” that we never receive. ### 1/5 — My server page never comes up *2025-07-08, version 7.4.3* Open the app and log in. Once logged in, the app shows my server. Click on a server and I get the infinite spinning wheel. My server page never comes up. ### 1/5 — Piss Poor *2025-07-08, version 7.4.3* You have no other option so you have to accept these trash servers and service. How have 5 other people been playing on my server but I can’t even find the server. This continually happens. Half the time we can find it and half the time we can’t. My friend can find it but it doesn’t appear for me. Piss poor service! ### 1/5 — Rubbish Interface *2025-07-04, version 7.4.3* I have a Nitrado server that I modify on pc, sometimes I have issues to resolve on the go. The app is not overly user friendly but is fine if you only want to restart or stop a server. But trying to do any work on the file browser is impossible the options push the file text to the bottom of the screen and cannot be minimized. Then the keyboard covers the rest of the file text, it may as well not have the ability to adjust anything! ### 1/5 — Clunky, doesn’t work *2025-06-26, version 7.4.3* The app is really clunky on a phone. Can’t see all options needed to make meaningful changes to a server ### 1/5 — Scummy *2025-06-14, version 7.4.3* Unreal 5.5 update has completely dismantled Ark. I can’t find my server and every time I attempt to put in a support ticket it continuously feed me guides to resolve the issue; they won’t let me put in a support ticket. So this server that’s been gone for over a week is not playable, I’m not getting refunded, and get no help. ### 1/5 — Update Needed *2025-06-10, version 7.4.3* I am able to use the website just fine but this app would make life so so SOOOOOOO much easier. So please… PLEASE UPDATE THIS APP! ### 1/5 — Server okay, app not *2025-05-23, version 7.4.3* Server works well. Happy with it, the app however does not function at all. Stick to the browser ### 1/5 — Garbage *2025-05-15, version 7.4.3* Like the title says, slow app that fails to do the one thing we’d want to do on it which is configure our servers. But no you’ll get an infinite loading screen whenever you click on it. ### 2/5 — App *2025-04-28, version 7.4.3* Can do anything from the app it’s just constantly loading nothing shows up ### 1/5 — Does not work *2025-04-03, version 7.4.3* This app does not work. You’re better off using the desktop site. ### 1/5 — App is so clunky and slow. *2025-03-29, version 7.4.3* There’s no customer service if your server just stops working (which it inevitably will, for no reason). Had for 7 days. Have been able to play comfortably for like 4 of them. Rest of the time, the server has either not let me join on and off or just doesn’t show up. Waste of money. Bring back console dedicated servers. ### 1/5 — Renew *2025-03-25, version 7.4.3* Awful app. Impossible to get customer service. They are completely unable to help if you do finally click the right buttons on “questions” in the app. There is no contact number. You have to just get lucky to get the right buttons. Just a trainwreck of a company and app. I would recommend any other dedicated server app than this ### 1/5 — AVOID AT ALL COST! *2025-03-08, version 7.4.3* Where do I even start!? I play on Xbox, rented a Palworld Xbox Server from them. The server completely wiped all my data after playing for a month. They then added a way to retrieve lost data for future issues. Thought that was good, but then the server wiped would happen 2-3 times a week. Everytime it happened, you would lose up to 24 hrs worth of progress which really sucked if you were building stuff. However I stuck it out with them for a while longer. The straw that broke the camels back with me was when Palworld had a minor patch update. I waited 2 weeks for them to do the update on their side so we could play again before I canceled or at least I thought I canceled! I moved onto other servers learning that it was another 1-2 weeks before they actually did their part & people got back in. Months later I’m scanning through my bank account and learned that they have still been charging my account. After reading the reviews lately, I learn that this is a common problem with them, that people have trouble cancelling. I searched the app, searched the website, there is no instructions on how to cancel, no link, no nothing. So I just deleted my account, which they give you an option to do, thinking this would cancel, I deleted my account twice. Apparently I had to go through Microsoft with a link that was provided to me from a Nitrado worker that I talked through on email. Also, you won’t find their email or contact information on their app or website either nor do they answer their messages through their Facebook page. I had to get the email from a fellow Palworld player. I now use Dathost and I have zero issues with them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t show ur server and once u buy it *2026-06-20, version 7.10(0)* Doesn’t show ur server and once u buy it ### 1/5 — 2026 *2026-06-17, version 7.10(0)* Straight trash. The app Still doesn’t work. I would give it negative 5 stars if I could. ### 1/5 — NO SUPPORT!! *2026-05-19, version 7.10(0)* Beware. This is 100% a scam. They make the money sent over short by one cents of what is needed, that way you have to add the extra cent for a 75 cent FEE. And the only way to contact them is through the app, which they made not work also because they know they are SCAMMING people ### 1/5 — Look for another *2026-05-12, version 7.8(0)* I have only tried Nitrado but their website and their app seems to be more outdated than any other website or app I have ever used. Nothing works as intended unless you have a PC and if you have a PC you should just host the server yourself. I will seek alternative options for servers going forward ### 1/5 — Trash *2026-05-08, version 7.8(0)* The worst server hosting I’ve ever dealt with they have 0 customer support and all their guides are outdated if you have a problem with their product there is literally no one to help you ### 1/5 — Scammer *2026-04-28, version 7.8(0)* I paid 24$ to my credit and it took my money would not recommend. ### 1/5 — Review *2026-02-24, version 7.8(0)* Horrible app. Runs insanely slow and the user face is horrible on a phone ### 1/5 — They no longer help with server issues. *2025-11-04, version 7.7.6* I just got a server for DayZ. To allow admin accounts you have to access the config files. That is no longer the third option in setting. They own help they “offer” online and on the app that’s where they say it is. NOPE. With 1.28 it’s no longer there. And I have no idea how to access it. I have attempted to submit a support ticket, however it’s no longer doable. All they offer is a present of help links and that’s it. ### 1/5 — Absolute garbage *2025-10-26, version 7.4.3* This app does not work. Tried online as well and keeps giving out error messages. Doesnt load the servers you're running either. If i could rate this a zero i would. This apps a scam. stay clear away! ### 1/5 — Please! *2025-09-24, version 7.4.3* Please allow us to do extensions through the web portal or actually upgrade your apps; they are so bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Works for me *2026-01-09, version 7.7.6* The layout could potentially be improved but for quick changes or checking server status, this works just fine. I use the site for everything else. ### 5/5 — Problems! *2025-12-10, version 7.7.6* I had problems from the get go, but you know what the guys at Nitrado are sound, genuinely helped and took interest in me! Fixed my problem, as I have played Dayz for years, but wanted my own server! Obviously problems occur it’s life, but Thankyou, much appreciated! ### 5/5 — W nitrado *2023-09-23, version 7.4(42)* love the games ### 5/5 — Excellent *2023-08-28, version 7.3 (41)* Good price, simple to use - I like how I can edit the server from my phone. A few mates and I use this for an Ark server and we’ve had no issues so far. Just take your time on setup and read everything before renting. ### 5/5 — Review *2023-08-01* I really don’t get the negative reviews on this game service i use this to host ark and i can even access this game service through my xbox to edit the settings. It is very easy to set up it does take a lot of time to figure out all of the set up stuff but once you do it feels great. If you were to choose a game service to host ark i would totally recommend nitrado. ### 5/5 — Tech support *2023-05-13, version 7.0 (31)* I picked the wrong region in my server and contacted tech support and within 5 minutes they changed it for me. ### 5/5 — 开私服加微信saoark *2023-02-21, version 7.0 (31)* 微信saoark ### 5/5 — Updated review, a must have for Ark *2022-12-19* Scroll down on the app “overview” screen and you’ll see your Ark servers. Gives you the ability to reboot, adjust and rub the server quickly. ### 5/5 — Couple issues, but otherwise it's excellent *2022-01-09, version 29* I have had issues where I'm unable to access my server settings, but otherwise it's good. ### 5/5 — Web interface login *2021-08-29, version 29* This app USED to work perfectly now u have to go through a series of web pages and then use web interface login to make any changes to the ark server. When will it be updated and go back to normal? I have been paying y’all for almost 2 years now plz respond --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*