# Nixplay — user reviews > 865 indexed App Store user reviews of Nixplay by nixplay, rated 4.10/5 from 5,089 ratings. - Source: https://appshunter.io/ios/app/nixplay/id977559373/reviews - App overview in markdown: https://appshunter.io/ios/app/nixplay/id977559373.md - Rating breakdown: 5★ 3,494 · 4★ 356 · 3★ 171 · 2★ 189 · 1★ 879 ## What do users think of Nixplay? Overall sentiment: mixed **Pros** - 🤖 Excellent customer support - 🎨 Great photo display quality - 🤳 Easy to share photos with family - 🕰️ Convenient automatic photo updates **Cons** - 🔒 Subscription required for full functionality - 🤯 Confusing app interface and navigation - 🐛 Buggy app performance and connectivity issues - 🙅‍♀️ Limited photo/video upload capabilities **Commonly reported bugs** - App crashes when trying to upload photos - Inability to delete or rearrange photos in playlists - Inconsistent behavior when connecting to WiFi - Syncing issues between app and photo frame **Most requested features** - Ability to create and manage multiple playlists - Option to crop/edit photos within the app - Improved sharing capabilities beyond 10 users - Seamless integration with cloud storage services ## Newest reviews (11 of 865) ### 4/5 — Problem solved *2026-08-10, version 3.74.1* JD was most helpful and enabled me to solve my problem ### 5/5 — Great frame and service *2026-08-05, version 3.74.1* We love our frames! We have 2 and one of them had issues recently and Cy rectified it quickly!!! I highly recommend these frames! ### 3/5 — Customer support *2026-08-04, version 3.74.1* The app does have a few glitches. Their customer support is terrible. I pay for a Plus membership and I’m supposed to be able to talk with someone. It is impossible for that to happen. ### 5/5 — Thank you Par! *2026-08-04, version 3.74.1* Thanks to Par for quick and useful advice ### 5/5 — Troubleshooting frame not working *2026-08-03, version 3.74.1* Had difficulty with frame not working along with the app, I used the chat feature online and JD was able to assist and get the frame to work. ### 5/5 — Family Sharing *2026-08-03, version 3.74.1* Me and my family love this app. We have multiple frames across us. We all share our photos through the app and then choose what plays in our own frame. The recent update had some issues. They appear resolved. ### 2/5 — Issues *2026-08-02, version 3.74.1* Last 2 months I have had issues getting into the app and when I do it keeps freezing and unable to update my photos. ### 2/5 — Can’t log in to app *2026-08-02, version 3.74.1* I was getting a network error when trying to upload photos. So decided to log out of app and log back in in case that helps. It just sits there and doesn’t log in when I enter my credentials. I can log in on the website. So deleted the app and installed again. Still sits there on log in. Other reviews say an update fixed this. I should have the latest if I uninstalled and reinstalled so no idea what to do now. Might be good for Nixplay to really fix the app. ### 5/5 — Customer support *2026-07-31, version 3.74.1* Maris was incredibly helpful! ### 5/5 — Help with clock on our Nixplay *2026-07-28, version 3.74.1* Martin was extremely helpful. He gave me precise instructions to resolve my clock issue! Thanks again Martin ### 4/5 — The latest update broke the app *2026-07-28, version 3.74.1* The latest update fixed the issue I was having with the app. I was asked to log into the app after the latest update. After I enter my credentials the app just sits there and doesn’t log me in. I can still log in to the website and access my frames and photos, but the app is broken now. Hope the fix this soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-08-29, version 3.74.2* Very sad to see that after years of being with nix play they need a subscription for a small volume of pictures. There are better deals out there with no subscription and barely any limit on photos. Get real Nix Play. ### 1/5 — Unnecessary Subscription *2026-08-24, version 3.74.1* Highly recommend avoiding this brand. You’re limited to just 200 photos on the free plan, which makes the subscription feel completely unnecessary and restrictive. If there’s such a low limit, they should honestly make the frame itself free. The app is also pretty sub-par and doesn’t make the experience any better. There are much better options out there without this kind of subscription model. ### 1/5 — How did Nixplay LEGALLY change our account? *2026-08-22, version 3.74.1* When my children bought me this picture frame, it had the ability to display thousands of photos. Then Nixplay, after SEVERAL YEARS decided to charge for continuing to use the frame and created a very small free photo sharing service. How is this LEGAL? Older frames should have been grandfathered in. ### 1/5 — Charging the Customer More Money *2026-08-20, version 3.74.1* Your Company has figured out how to rip off your Customers after they purchase these frames by charging them just to have their Family and Friends photos to review. There was never a cost involved when I purchased this frame but like all companies you decided to rip off the customers by charging hard working people to see there pictures on a frame they already paid for. My frame will be going in the trash in the near future because I refuse to pay your rip off company another penny. I will do my best to educate my friends and family to do the same and avoid purchasing your products all together. Just keep on charging your customers more and more money and hopefully eventually they’ll get rid of your product. In my opinion your company is nothing more than greedy!! ### 1/5 — Bait and Switch *2026-08-14, version 3.74.1* I have been a Nixplay customer for years and I cannot believe they put in a 500mb cap on storage. I’ll be moving onto other brands. ### 1/5 — Rip off-do more research before purchasing digital frames *2026-08-10, version 3.74.1* Why do I have to keep paying more and more just to see the photos I already uploaded??? Robbery! ### 1/5 — Absolutely awful *2026-08-08, version 3.74.1* Instead of having photos of the grandkids on here that update, we would be made to pay for a subscription. I got rid of Nixplay completely and went with someone else. They are terrible! I’d give zero stars if I could. ### 1/5 — Latest app won’t let me login *2026-08-02, version 3.74.1* I’m on the latest version and the app won’t let me login (parse error < character) or change my password (“invalid email address”) and my wife who administers the frame no longer sees the frame in her app. Pretty useless. Fix this please. ### 1/5 — Bait and Switch *2026-07-31, version 3.74.1* I bought the frame because it can sync with Google photo, now that function is locked behind $100 annual membership. Unscrupulous business tactics. ### 1/5 — Update Failure *2026-07-26, version 3.74.0* App won’t allow sign in. Errors with “incorrect character”. Deleted and reinstalled and still same issue. Useless ## Most praised reviews (10 highest-rated) ### 5/5 — Nixplay help *2026-08-27, version 3.74.2* I requested help for my frame and received excellent results. Lou was a great help he responded quickly and was a tremendous support for me. Kudos to him! ### 5/5 — Customer service *2026-08-26, version 3.74.2* The Nixplay team, especially Lou, were fantastic. The entire team constantly helped me achieve my goal no matter the circumstances. Also ready and willing to help. ### 5/5 — Trouble shooting *2026-08-22, version 3.74.1* Omg I was having problems for weeks and I emailed them and I got a response from Martin and when I say he went above and beyond for me . Martin worked with me for weeks never gave up on me always checked on me to see if I got my Nixplay to work . After weeks he finally got it to work for me !!! Martin Thsnk you for not giving up on me!!! I appreciate you!! Thank you !! ### 5/5 — Customer Service is responsive *2026-08-21, version 3.74.1* Joe responded to my questions quickly and professionally. ### 5/5 — Great customer service *2026-08-18, version 3.74.1* I was trying to to get a frame from being managed by a family member to being managed by me, and let’s just say I kept on screwing up my request. Lou was super helpful and very patient in getting things right. ### 5/5 — Overpayment refunded *2026-08-15, version 3.74.1* I initially struggled to contact them but once I did I cannot praise the help I got from Maris highly enough. Thank you Tina Preston ### 5/5 — Customer Service *2026-08-14, version 3.74.1* I recently had to contact Nixplay customer service with a problem I had this I did via email. A charming gentleman called Cy assisted me and resolved this for me in no time. So 10 out of 10 for the help he gave me. Thank you very much Cy. ### 5/5 — Best customer service *2026-08-07, version 3.74.1* Par gave me the best customer service when I encountered an issue with my account. I appreciated working with one representative and not being passed around to others, though it took several days to figure out. He was polite and patient. ### 5/5 — Great customer service *2026-08-05, version 3.74.1* Joe from nixplay solved my issue immediately. I highly recommend this product ### 5/5 — Service *2026-08-05, version 3.74.1* Excellent customer service from Maris & support team. Bev Roebuck --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*