# NJ Child Support

> Official New Jersey child support case information and payment app. (iPhone/iPad app by Winning Strategies ITS.)

- Source: https://appshunter.io/ios/app/nj-child-support/id736887039 (this page in markdown: same URL + `.md`)
- Developer: [Winning Strategies ITS](https://appshunter.io/developer/736887042)
- Category: Reference, Utilities
- Price: Free
- Rating: 1.90/5 from 110 App Store ratings · 75 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 23 MB
- Languages: American English
- Released: 2013-11-15
- Data updated: 2026-07-21
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nj-child-support/id736887039/reviews.md

## What is NJ Child Support?

The New Jersey Child Support Case Information application is the official child support mobile application for the State of New Jersey. It allows custodial and non-custodial parents to retrieve secure case information related to their child support cases. Users are only authorized to view a case to which they are a party and utilize a member ID and PIN to access the information. Non-custodial parents are able to make payments directly through the app using a Visa or Mastercard, as well as set up and manage monthly recurring payments. The app also includes case details such as: dependent information; obligations and arrears; payment history; schedule and enforcement details; genetic test results; and any intergovernmental case materials. This application gives the same information and access as the web-based Case Information portal http://caseinfo.njchildsupport.org.

## Key features

- Secure case information retrieval
- View dependent details
- Check obligations and arrears
- Access payment history
- Make direct payments
- Set up recurring payments

## What do users think of NJ Child Support?

Overall sentiment: negative

**Pros**

- 👍 Convenient payment option
- 👍 User interface upgrade
- 👍 Works as advertised

**Cons**

- 🐛 Frequent login issues
- 🐛 App crashes often
- 🐛 Payment processing errors
- 🐛 Inaccurate information
- 🐛 High fees for alternative payments
- 🐛 App doesn't fit screen
- 🐛 Two-factor authentication issues
- 🐛 Login credentials not recognized
- 🐛 App not opening after updates
- 🐛 Payments not updating promptly
- 🐛 Unreliable app performance
- 🐛 Difficult to contact support
- 🐛 Security concerns
- 🐛 Outdated app

**Commonly reported bugs**

- App closes when accessing case documents
- App crashes upon login attempt
- Payment processing errors, redirects to another app
- Arrears not updating after payments
- App does not fit screen, buttons inaccessible
- PIN incorrect error, unable to reset
- Credentials not recognized despite being correct
- Two-step verification code screen obstructs verify button
- App stops working after iOS update
- Keypad obstructs verification button after update
- App not opening after updates
- Server errors when making payments
- Fraudulent charges after case termination
- Payments take over a week to post
- App crashes after iOS 13 update
- App not opening after iOS 11 update
- Login credentials not working for app but work on website
- App blank after recent use
- App requires constant re-login
- App not compatible with older iOS versions
- App not compatible with newer iOS versions

**Most requested features**

- Ability to save login information
- Option to contact caseworker
- Payment option within the app
- Email and chat functionality
- App to mimic website features
- App to be updated for new iOS versions
- App to be updated for new Android versions

## Recent user reviews (10 of 75)

All indexed reviews: https://appshunter.io/ios/app/nj-child-support/id736887039/reviews.md

### 2/5 — Faulty

*2026-05-26, version 9.0.781*

Every time I go to the case tab and scroll to the case documents tab, the app closes. Can you help?

### 1/5 — Horrible App Waste of Time

*2025-10-30, version 9.0.781*

Do not waste your time downloading this app. It kicks you out the second you attempt to login. Don’t attempt the second and third time because it’ll annoy you more. It’s an inconvenient app to waste single parents’ time when trying to handle business. 0 stars. Get lost

### 1/5 — These Apps want you in Jail

*2025-07-24, version 9.0.781*

This app works like 50% of the time. The other 50% it’s tell you “We cannot process your payment on this app”, proceeds to tell you to pay in the ‘TouchPay App’, which then also proceeds to tell you “We cannot process your payment at this time.” 
So good luck explaining to the courts you can’t make your payments because the app doesn’t work.
Trust me, find another way. Don’t waste your time.

### 1/5 — Horrible app

*2024-12-02, version 9.0.781*

You have to fix your app asap ! My arrears aren’t updating from payments I’ve made .

### 1/5 — The isn’t meant to work

*2024-10-10, version 9.0.781*

Simple- this app doesn’t work because it’s purposely designed that way. 
This then requires the person paying to find another payment method. 

ALL OTHER PAYMENT METHODS CHARGE A HIGH PERCENTAGE. 

It’s just another money making scheme at the expense of the support paying parent.

### 1/5 — F NJ child Support and you

*2024-09-14, version 7.5.761*

The fee they make off of people is ridiculous

### 2/5 — Login issue

*2024-05-30, version 7.5.761*

Won’t allow me to login

### 1/5 — App & Website

*2024-05-08, version 7.5.761*

Neither are working and it’s becoming a little frustrating. I saw this happening yesterday and again today. I have made payments and need to see if Expert pay has forwarded them. I tried using my computer, thinking something was my iPhone, and became more upset. I am not very happy about this. I am a father who does pay.

### 1/5 — App View

*2024-04-16, version 7.5.761*

The app does not fit the screen and therefore I am unable to even access its contents. Is there some way to adjust how the app adjusts to the screen? I am unable to verify as I can’t access the button to send a code.

### 1/5 — This app is terrible

*2024-03-21, version 7.5.761*

The app hardly ever works.  Says my pin is incorrect when it's not.  Then you can't reset it. The website barely works either.  Can't login there 75% of the time either. Complete joke

## Frequently asked questions about NJ Child Support

### What does the NJ Child Support app do?

This official New Jersey application allows custodial and non-custodial parents to securely access their child support case information. You can view details about your case, including dependent information, obligations, arrears, and payment history. Non-custodial parents can also make payments directly through the app.

### How do I access my child support case information?

To access your case information, you will need to use a member ID and PIN provided to you. You are only authorized to view a case to which you are a party. This ensures the security and privacy of your sensitive child support data.

### Can I make payments through the app?

Yes, non-custodial parents can make payments directly through the app using a Visa or Mastercard. The app also allows you to set up and manage monthly recurring payments, making it easier to stay on top of your obligations.

### What kind of case details can I see?

The app provides comprehensive case details, including information on dependents, current obligations and any arrears owed. You can also review your payment history, view schedule and enforcement details, and access genetic test results and intergovernmental case materials if applicable.

### Is this app available on other platforms?

This mobile application provides the same information and access as the official web-based Case Information portal for New Jersey child support. The web portal can be accessed at http://caseinfo.njchildsupport.org.

## Version history (last 5 releases)

### 9.0.781 — 2024-09-23

The app has been updated with a newer underlying version to make way for updates in the future.

### 7.5.761 — 2024-02-12

The app has been updated with a newer underlying version to make way for updates in the future

### 7.0.736 — 2023-06-26

Added settings screen and updated SDK

### 6.0.668 — 2023-05-15

Update app framework software

### 5.0.352 — 2022-05-18

This version of the app streamlines the payment process, adds the option for push notifications and allows users to save their member ID on login.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*