# NJ Child Support — user reviews > 75 indexed App Store user reviews of NJ Child Support by Winning Strategies ITS, rated 1.90/5 from 110 ratings. - Source: https://appshunter.io/ios/app/nj-child-support/id736887039/reviews - App overview in markdown: https://appshunter.io/ios/app/nj-child-support/id736887039.md - Rating breakdown: 5★ 15 · 4★ 6 · 3★ 5 · 2★ 14 · 1★ 70 ## What do users think of NJ Child Support? Overall sentiment: negative **Pros** - 👍 Convenient payment option - 👍 User interface upgrade - 👍 Works as advertised **Cons** - 🐛 Frequent login issues - 🐛 App crashes often - 🐛 Payment processing errors - 🐛 Inaccurate information - 🐛 High fees for alternative payments - 🐛 App doesn't fit screen - 🐛 Two-factor authentication issues - 🐛 Login credentials not recognized - 🐛 App not opening after updates - 🐛 Payments not updating promptly - 🐛 Unreliable app performance - 🐛 Difficult to contact support - 🐛 Security concerns - 🐛 Outdated app **Commonly reported bugs** - App closes when accessing case documents - App crashes upon login attempt - Payment processing errors, redirects to another app - Arrears not updating after payments - App does not fit screen, buttons inaccessible - PIN incorrect error, unable to reset - Credentials not recognized despite being correct - Two-step verification code screen obstructs verify button - App stops working after iOS update - Keypad obstructs verification button after update - App not opening after updates - Server errors when making payments - Fraudulent charges after case termination - Payments take over a week to post - App crashes after iOS 13 update - App not opening after iOS 11 update - Login credentials not working for app but work on website - App blank after recent use - App requires constant re-login - App not compatible with older iOS versions - App not compatible with newer iOS versions **Most requested features** - Ability to save login information - Option to contact caseworker - Payment option within the app - Email and chat functionality - App to mimic website features - App to be updated for new iOS versions - App to be updated for new Android versions ## Newest reviews (19 of 75) ### 2/5 — Faulty *2026-05-26, version 9.0.781* Every time I go to the case tab and scroll to the case documents tab, the app closes. Can you help? ### 2/5 — Login issue *2024-05-30, version 7.5.761* Won’t allow me to login ### 1/5 — Log in issue *2024-02-26, version 7.5.761* I pay every week and most of the time it doesn’t let me log in. It tell me wrong credentials when I input the right ones. Such a headache ### 1/5 — Can’t Log In *2024-02-16, version 7.5.761* The software is not compatible to the new update, I go to login and it tells me that my username and password is not correct. It is correct because I received the information from New Jersey Child support and it’s the same. Beyond frustrating this is not the first time this has happened and I’m sure it won’t be the last. ### 1/5 — Can’t sign in - useless! *2023-12-30, version 7.0.736* The app has a 2-step security system for signing in, which is great. But once you enter your security code, the screen doesn’t allow you to scroll down to proceed any further. Definitely a design flaw that hasn’t been addressed in months. ### 2/5 — App *2023-12-24, version 7.0.736* This app is great when it is working- however there are too many glitches. 80% of the time I try to login the app will not open. The CS services want us to use the online tool instead of phoning however when the tool doesn't work what can we do? Although all of the representatives I speak to are always respectful and helpful which is so appreciated because who really wants to worry about their CS being paid. ### 1/5 — Unreliable - stopped working after iOS update *2023-12-23, version 7.0.736* Just had a small iOS update and now I can’t log in anymore. Deleted and reinstalled the app it doesn’t recognize my login anymore. ### 1/5 — Frustrated *2023-11-17, version 7.0.736* The new upgrade is terrible when request verification code the keypad comes up when put in your number they won’t go away to hit the verification button It was so convenient until the new upgrade. Now I have to go inside the courthouse to pay. So inconvenient. ### 1/5 — Total Garbage *2023-11-07, version 7.0.736* Millions of dollars and you can’t make an extremely simple application work properly? This app is a total joke. Oh hey! We have a new app update to totally screw up the screw up’s in the previous version! Oh and guess what? Our website isn’t working either! Merry Christmas to all!!! ### 1/5 — Garbage!!!!!!!!! *2023-10-03, version 7.0.736* Absolute garbage like the courts that own it. ### 1/5 — Two step verification *2023-08-03, version 7.0.736* Unable to remove the number pad after entering authentication code. Can not select the verify button. ### 1/5 — Unable to verify code *2023-05-23, version 6.0.668* After updating the app I’m required to enter a code but unable to hit verify bc the keyboard wont go down so I’m unable to move to the next screen…. Great update ### 1/5 — Can’t Login *2022-12-15, version 5.0.352* Ever since the update I haven’t been able to log in at all. Please fix this. Please ### 1/5 — Regular password problems *2022-10-31, version 5.0.352* This is constantly an issue. I’ve never had a month go by without the app telling me my user name/password is not recognized. Nothing has changed on my end, other than my frustration level. **Developer response:** We are sorry you’re experiencing these issues. Please send us a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app. ### 1/5 — Won’t Log In *2022-10-12, version 5.0.352* Tried to log in won’t open at all. Even deleted app and reinstalled. Can only do so online. Disappointing. ### 1/5 — Account login and setup *2022-09-27, version 5.0.352* I’ve been paying child support for 15-16 years and never needed to login to njcs and now I try to and I can’t and also can’t reset or do anything to get access to my account good job nj no wonder this app has bed reveiws ### 1/5 — DELAYED PAYMENTS *2022-09-13, version 5.0.352* I pay a 2.87% FEE WEEKLY FOR DELAYED PAYMENTS WEEKLY TO TELL ME IM IN ARREARS / this APP IS TRASH - & this is the best one - SHAKING MY HEAD. (Luckily everything is on file thru the bank) TRASH APP //// might have to start mailing checks - SMH **Developer response:** We are sorry you’re experiencing these issues. We could use some more information to further investigate this issue. Please send us a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app. ### 1/5 — Payment *2021-04-06, version 4.1.145* Worst app , it don’t gave you confirmation,-and I pay twice, I call customer service, they can not do noting about it, 0 stars don’t use this app ### 1/5 — THERE WAS A PROBLEM CONTACTING THE SERVER *2021-03-03, version 4.1.145* This is the message you will get if you actually try to make a payment to send for your kids. It should be CRIMINAL to operate such an important system so negligently !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App Waste of Time *2025-10-30, version 9.0.781* Do not waste your time downloading this app. It kicks you out the second you attempt to login. Don’t attempt the second and third time because it’ll annoy you more. It’s an inconvenient app to waste single parents’ time when trying to handle business. 0 stars. Get lost ### 1/5 — These Apps want you in Jail *2025-07-24, version 9.0.781* This app works like 50% of the time. The other 50% it’s tell you “We cannot process your payment on this app”, proceeds to tell you to pay in the ‘TouchPay App’, which then also proceeds to tell you “We cannot process your payment at this time.” So good luck explaining to the courts you can’t make your payments because the app doesn’t work. Trust me, find another way. Don’t waste your time. ### 1/5 — Horrible app *2024-12-02, version 9.0.781* You have to fix your app asap ! My arrears aren’t updating from payments I’ve made . ### 1/5 — The isn’t meant to work *2024-10-10, version 9.0.781* Simple- this app doesn’t work because it’s purposely designed that way. This then requires the person paying to find another payment method. ALL OTHER PAYMENT METHODS CHARGE A HIGH PERCENTAGE. It’s just another money making scheme at the expense of the support paying parent. ### 1/5 — F NJ child Support and you *2024-09-14, version 7.5.761* The fee they make off of people is ridiculous ### 1/5 — App & Website *2024-05-08, version 7.5.761* Neither are working and it’s becoming a little frustrating. I saw this happening yesterday and again today. I have made payments and need to see if Expert pay has forwarded them. I tried using my computer, thinking something was my iPhone, and became more upset. I am not very happy about this. I am a father who does pay. ### 1/5 — App View *2024-04-16, version 7.5.761* The app does not fit the screen and therefore I am unable to even access its contents. Is there some way to adjust how the app adjusts to the screen? I am unable to verify as I can’t access the button to send a code. ### 1/5 — This app is terrible *2024-03-21, version 7.5.761* The app hardly ever works. Says my pin is incorrect when it's not. Then you can't reset it. The website barely works either. Can't login there 75% of the time either. Complete joke ### 1/5 — App always says that my credentials are wrong *2024-03-02* Wrong user id password, Annoying, I know they are correct **Developer response:** Hi there. Please let us know about any specific issues by sending a message through our support page. You can find it by clicking the App Support button or the Report Issues link on the More Info page in the app. Thank you. ### 1/5 — please dont download *2024-02-27, version 7.5.761* omg... bad bad app ## Most praised reviews (10 highest-rated) ### 5/5 — Case 42367228. Two factor authentication *2023-10-05, version 7.0.736* When you need to use the authentication, it asks to put in a code number, and then the numeric keyboard is over the verify button so you’re unable to hit verify. How do I log in and get authenticated if I cannot hit the verify button. Kindly fix this, so I am able to get into my case. ### 5/5 — New and improved! *2019-11-26, version 4.1.145* I can make child support payments through the app now! ### 5/5 — Yess *2019-09-10, version 4.1.102* Now you can pay directly from app!! Can’t wait to tell my baby momma she can pay me through the app, no more excuses on I don’t have a ride to the court house ### 5/5 — NEEDS AN UPDATE as soon as possible *2019-03-24, version 3.0* I give it 5 stars For a state app..... but currently Not compatible with iOS 12.1.2 hasn’t been updated in a year crashes as soon as I enter my login information .. ### 5/5 — To Chikdsuport *2019-02-11, version 3.0* I don't mind paying my Chikdsuport as long as I have a job to begin with my children were stolen from me years ago I was going to get them back but in my heart I knew her son wouldn't leave me alone and the kids was scared to come back and I don't blame them do you know how hard it was to let my kids go it was the worse thing I could ever do but I had to think of them not me. So I let them stay with his mother and he never left me alone and I need to know we why does he have to pay his Chikdsuport rears. And don't get a Warrenton for his arest and they lower his but not mine I just think it's not fare at all I love my children I would rip my heart out of my checked if they needed please some one give me justice please I'm.begging in the m as me of the Lord thank you for your Time god bless from Denise Tomassian. ### 5/5 — Update *2017-09-21, version 2.1* This app needs to be updated to work on iOS 11 ### 5/5 — Awesome! *2016-06-05, version 2.1* Works great! Wish there was a way to save log in information. ### 5/5 — As expected *2015-04-12, version 2.1* Works just fine for me. Does what I need it to do. ### 5/5 — Very convenient, works as advertised! *2014-01-27, version 1.8* There are few apps I can say are this useful. The interface is friendly and contains everything I can get from the website but more conveniently. Whatever issues existed before appear to have been fixed. ### 4/5 — ᗩᑭᑭ ᗯOᑎT OᑭEᑎ *2019-10-07, version 4.1.112* I ᕼᗩᐯE ᗩ TᕼE ᑎEᗯ IᑭᕼOᑎE ᗩᑎᗪ ᗪOᗯᑎᒪOᗩᗪEᗪ TᕼE ᗩᑭᑭ ᗩᑎᗪ IT ᗯOᑎT OᑭEᑎ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*