# NJ E-ZPass — user reviews > 240 indexed App Store user reviews of NJ E by Conduent Inc., rated 1.80/5 from 797 ratings. - Source: https://appshunter.io/ios/app/nj-e-zpass/id1499600253/reviews - App overview in markdown: https://appshunter.io/ios/app/nj-e-zpass/id1499600253.md - Rating breakdown: 5★ 110 · 4★ 27 · 3★ 33 · 2★ 50 · 1★ 577 ## What do users think of NJ E? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Intuitive interface - 🚀 Quick access to account information **Cons** - 🐛 Frequent crashes and freezes - 🐛 Server unavailable issues - 🐛 Login problems - 🐛 Unreliable app performance - 💰 Excessive fees and charges **Commonly reported bugs** - Cannot add rental cars properly - Biometric login not working - Duplicate payment charges - Incorrect toll violation reporting **Most requested features** - Add ability to cancel auto-payments - Improve transaction history visibility - Integrate rental car management - Provide low balance alerts ## Newest reviews (20 of 240) ### 1/5 — Does not work *2026-06-16, version 1.18.6* App does not work- cannot login ### 1/5 — Unusable and useless *2026-06-15, version 1.18.6* App used to work well enough to at least pay my bill but now Apple Pay won’t load, Face ID won’t work, and when I login it loads forever even after reinstalling and trying different accounts. This app has always been horrible but this is a new low I literally find paying cash at the booth easier than using this garbage ### 1/5 — Stops Letting You Login *2026-06-15, version 1.18.6* It will decide, seemingly at random, to just not let you sign in for any reason. Uninstalling won’t fix it, changing your password won’t fix it, using Face ID will not fix it. It will just one day stop letting you ever use it despite having a valid account and being able to login in on the web. Truly a horrific app ### 1/5 — Even the website is horrible *2026-06-14, version 1.18.6* It doesn’t recognize my face recognition, has trouble logging me in, I’m not sure what’s going on ### 1/5 — Literally fraud *2026-06-14, version 1.18.6* I’ve had NJ EZpass for a couple months now it all I can say is it sucks . it’s never accurate and never gives you an update on any transactions, wether if they take money out or any of that. I travel for work and when I go to check my ezpass account it doesn’t take out the balance owed until the next week. on top of that they say I owe money but won’t even tell me how much I owe them all they keep saying is put $300 and when I do they say the same thing over again. this is just a money grab for this system. APT IT’S BETTER TO NOT EVEN OWN A CAR. ### 1/5 — Worst app ever *2026-06-14, version 1.18.6* This is one of the worst things. They want us to pay tolls, i try to log in to put money in my account but it takes forever to log in. After a bunch of errors and i get to log in, it tells me that my session timed out and logs me out again. Such a trashy app. ### 1/5 — AppSucks *2026-06-14, version 1.18.6* The App is constantly down. Server unavailable. ### 1/5 — Always Freezing *2026-06-13, version 1.18.6* Terrible ### 1/5 — Good luck getting it to work *2026-06-13, version 1.18.6* This app is horrible! It constantly has trouble with logging in, payments fail, it's slow! It sucks!!! ### 1/5 — Horrible *2026-06-13, version 1.18.6* The app never works. Would log in and immediately kick you out saying have to log back in. Apple Pay doesn’t work. Their website isn’t any better either. ### 1/5 — Hot Garbage *2026-06-12, version 1.18.6* I’ve been trying to sign in (with faceid) for days now to replenish the account but it will NOT allow me to get in . Keeps crashing and saying session has expired (i couldn’t even get on to home page with full bars and wifi) Anyway this is costing me more money because i cant sign on to give you money. Please fix your hot garbage. ### 1/5 — Doesn’t work *2026-06-11, version 1.18.6* Keeps giving errors codes. This app is horrible. This state is horrible also. Can’t wait to move out of here. ### 1/5 — Very Bad Application Software *2026-06-11, version 1.18.6* Don’t get me wrong NJ EZ-Pass Is A Great Tool When Utilizing Toll Roads In The Metropolitan Areas. But, Whatever Company Wrote/Designed The Application For The State, Leaves Much To Be Desired. The App Freezes, Doesn’t Load During The Entire Log On Sequence. Many User’s Have Mentioned This Constant Issue/Problem In The Reviews. Don’t Know If The State Contracted A Particular Software Company To Write The Software Or Was Written By A State Employee. In Any Case This Issue Should Be Addressed And Resolved Immediately. ### 1/5 — Can’t even login *2026-06-11* This app is useless dog water. I got tired of using the website because the Apple Pay doesn’t work there AT ALL. I’d have to keep re-entering my card info to avoid them randomly taking money out of my card. Used the app once for Apple Pay, can’t login anymore. It just spins and gives me a “Session Expired.” The last major update EZ-Pass had was April 2025 and all they did was add modern pay features (something that’s been around for a WHILE now) and it doesn’t even work on the site. Typical though for state websites. ### 1/5 — Terrible app *2026-06-10, version 1.18.6* Shame on New Jersey for this app ### 2/5 — Not working *2026-06-10, version 1.18.6* This app has not allowed you to get into it for days now. All it does is spin ### 1/5 — Not working week of June 8 *2026-06-10, version 1.18.6* The app has been fine for years. This week it just won’t load. I have deleted and reinstalled a few times and the same problem. Please fix! ### 1/5 — Terrible *2026-06-10, version 1.18.6* A terrible app with terrible performance that works about 5% of the time. Why is your app so terrible when your website works fine? It’s a joke how bad it is. ### 2/5 — Slow *2026-06-10, version 1.18.6* Sloooooooooow:( ### 1/5 — Worst app ever *2026-06-10, version 1.18.6* Unresponsive app. Very slow and inefficient ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-08-03, version 1.18.6* Trash app can’t even login ### 1/5 — Apple Pay does not work *2026-07-30, version 1.18.6* Enjoy not being able to pay through the app, because it does not work at all! ### 1/5 — App doesn’t work *2026-07-10, version 1.18.6* Have not been able to log I for months if not a year because of it saying server is down ### 1/5 — GARBAGE - DEVELOPERS ASLEEP *2026-07-06, version 1.18.6* The developers on this app have created the worst, most error prone piece of junk on the internet. Permanently unavailable. I heard the developer went bankrupt and is laying off the entire staff. Seems likely as the app hasn’t worked in months and they reply to nothing. One of the lowest rated apps for legitimate reasons. Outsource to India or some high schoolers instead of the clowns that fell asleep. ### 1/5 — Horrible *2026-06-23, version 1.18.6* Another private institution robbing the community! Using the State Police to harass and commit crimes against the community, that pays their salary! ### 1/5 — The worst *2026-06-17, version 1.18.6* It’s always lagging not letting me login. It makes it look like I forgot my password, but I didn’t. It’s the worst app ever. Just wish we didn’t have to use this one in particular. ### 1/5 — The worst app what I sow *2026-06-17, version 1.18.6* It’s need while for login while for do payment (circle) and then it show you error code It’s scam I have transponder and can’t pay it After they send letter with violation in last year I over paid $1k ### 1/5 — Loading ivon *2026-06-16, version 1.18.6* Terrible . There is a loading spinner on the screen that keeps spinning. ### 1/5 — Biggest pos app on store *2026-06-16, version 1.18.6* Leave it to an app that collects money for state toll roads to absolutely suck and never be able to sign into go figure ### 1/5 — Glitch all time *2026-06-16, version 1.18.6* This app since day 1 is been in “evolution or updating” process but as user I don’t see the end when this app will be stable, please! Maybe need better developers, a lot of money going through this service, please get what you need and let me at least log in to pay my tolls using the app, make this stable for one month at least. Apple users should have some similar experience than me, my god! ## Most praised reviews (10 highest-rated) ### 5/5 — Works just fine for me *2026-04-24* LONG time user. I have no issues with the app. It works - Face ID, add funds, accurate reporting, etc…I assume notifications work but I typically don’t wait for my balance to get that low. I see a number of negative reviews that aren’t in reference to the app it self. FOCUS people! ### 5/5 — love *2025-03-20, version 1.15.3* love this app, really easy and self explanatory ### 5/5 — Easy to use, good FAQs *2025-01-01, version 1.15.2* I almost didn’t get this as first review not good. But I read the developer response. I found the app informative and easy to use, providing all useful info, transaction history, and the like. ### 5/5 — Easy *2024-05-28, version 1.13.0* I was just looking for a quick, easy way to keep track of my balance. This is great for that. ### 5/5 — Easier replenish *2021-06-08, version 1.1.0* Finally, an app and it takes 2 mins to replenish thanks to Apple Pay. I like this. ### 5/5 — Great app! *2021-05-17, version 1.1.0* To be honest I wasn’t expecting much given the state of the website .. however the mobile app is well thought out, clean, and responsive. Great job! ### 5/5 — Wow. You guys actually shelled out the money for a good app experience *2021-05-16, version 1.1.0* Ezpass website is trash reserved for the most vile. The app on the otherhand, looks like it has been made by a thirdparty contractor. And I gotta say, it looks good! ### 5/5 — Wow finally! *2021-05-12* Just got the email about the app and of course downloaded it. I’ve been waiting a long time for this and finally It looks like I won’t need to go Online to the Website anymore. It was so cumbersome and half the time couldn’t log in. I just did a brief walk though of the app and it seems very easy to navigate and gives you the information you need right at your fingertips. Being that I, and probably most people, use their smart phone these days to check email and everything else this is a blessing. Thanks so much! ### 5/5 — Easy to see transactions *2021-04-24, version 1.1.0* It’s easy to see the transactions. Now I can tell how much toll roads cost me. Simple. This app does what it has to do. Thanks! ### 5/5 — Finally *2021-04-10, version 1.1.0* It has happened to me, right in front of my face, and I just cannot hide it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*